Factors Influencing Environmental Management Practices Among Hotels in Malaysia
This paper attempts to investigate the factors that influence hotel managers- attitudes towards sustainable tourism practices (STP) in Kuala Lumpur and the state of Selangor in Malaysia. The study distributes 104 questionnaires to hotels ranging from one star to five-star categories including budget hotels. Out of this figure, 60 copies of the questionnaires were returned and analyzed. The finding revealed that of all the seven factors investigated, only the variables measuring incentives and knowledge have significantly influenced sustainable tourism practices in the country. Therefore, government and other green bodies within the country should continue to provide hotels with incentives for sound technologies. Moreover, the government agencies should continue to educate hoteliers on the relevance of environmental protection for the successful implementation of sustainable tourism practices.
[1] W. Chong, K. Wong and J. Lo. "Hong Kong Hotels- Sewage:
Environmental Cost and Saving Technique", Journal of Hospitality &
Tourism Research, 33(2): 329-346, 2009.
[2] A. Kasim. "Managerial attitudes towards environmental management
among small and medium hotels in Kuala Lumpur", Journal of
Sustainable Tourism, 2009.
[3] P. Bohdanowic. "European hoteliers' environmental attitudes: greening
the business", Cornell Hotel and Restaurant Administration Quarterly,
46(2): 188, 2006.
[4] B. Bramwell and L. Alletorp. "Attitudes in the Danish tourism industry
to the roles of business and government in sustainable tourism",
International Journal of Tourism Research. 3(2): 91-103, 2001.
[5] D. Kirk. "Attitudes to environmental management held by a group of
hotel managers in Edinburgh", International Journal of Hospitality
Management 17: 33-47, 1998.
[6] S.W. Chan. "Barriers to EMS in the hotel industry", International
Journal of Hospitality Management, 27(2): 187-196, 2008.
[7] Mensah. "Environmental management practices among hotels in the
great Accra region", Hospitality Management. (25): 414-431, 2006.
[8] K. Hobson and S. Essex. "Sustainable tourism: A view from
accommodation business", The Service Industries Journal, 21(4):
133-146, 2001.
[9] B.H. Ustad. "The Adoption and Implementation of Environmental
Management Systems in New Zealand Hotels: The Managers-
Perspective", 2010. Unpublished Master of Science dissertation,
Auckland University of Technology.
[10] K. Webster. "Environmental management in the hospitality industry,
New York: Cromwell, 2000.
[11] J. Park. "The relationship between top managers' environmental
attitudes and environmental management in hotel companies", 2009.
Unpublished Master of Science dissertation, Virginia Polytechnic
institute and State University, Virginia.
[12] P. Sloan, W. Legrand and J.S. Chen. "Factors influencing german
hoteliers' attitudes towards environmental management", Advances in
Hospitality and Leisure, 1: 179-188, 2004.
[13] S. Becken, C. Frampton and D. Simmons, D. "Energy consumption
patterns in the accommodation sectorÔÇöthe New Zealand case",
Ecological Economics, 39(3): 371-386, 2001.
[14] W. Chan and J. Lam. "Prediction of pollutant emission through
electricity consumption by the hotel industry in Hong Kong",
International Journal of Hospitality Management, 21: 381-391, 2002.
[15] C. Baker. "A welcome sign: hotels adopt reuse and recycling, 2008.
Waste Management World website". Retrieved December 2, 2009
from
http://www.wastemanagementworld.com/articles/article_display.cfm?A
RTICLE_ID=271254&p= 123
[16] P. Sloan, W. Legrand, H. Tooman and J. Fendt. "Best practices in
sustainability: German and Estonian hotels", Advances in Hospitality
and Leisure, 5: 89-107, 2009.
[17] Hotel Online Special Report. "Consumer Attitudes towards the Role of
Hotels in Environmental Sustainability/International Hotels
Environment Initiative Research", 2002. (On-line) Available:
http://www.sciencedirect.com/science
[18] C. Baker. "Sustainable Hotel", London: Prince of Wales Business
Leadership Forum, 2005.
[19] Radisson SAS. "Responsible Business Report, 2002.Radisson SAS
Hotels & Resorts", Brussels, Belgium.
[20] M. Deng and J. Burnett. "Water use in hotels in Hong Kong",
Hospitality Management, 21, 57-66, 2002.
[21] S. Brodsky. "Water conservation crucial to energy savings", Hotel &
Motel Management, 220(13): 12, 2005.
[22] N. Erdogan and E. Baris. "Environmental protection programs and
conservation practices of hotels in Ankara, Turkey", Tourism
Management 28 (2): 604-61, 2007.
[23] M. Sherman. "Green lodging program helps revive Florida hotels",
Hospitality Construction, (2): 66-70, 2008.
[24] T.J. Edwards. "Making Tourism Sustainable. Environmental Incentives
for Sustainable Tourism: A Renewed Strategy for Tourism Development
in Small Island Developing States", 2004.
[25] S. Ayuso. "Adoption of Voluntary Environmental Tools for Sustainable
Tourism, Analysing the Experience of Spanish Hotels", Corporate
Social Responsibility and Environmental Management, 13(4): 207-220,
2006.
[26] A. Kasim and H. Dzakiria. "Encouraging environmental management
among small and medium accommodations (SMAs) through elearning
initiative", Turkish Online Journal of Distance Education-
TOJDE, 10 (2): 1-10, 2009.
[27] B. Meade and J. Pringle. Environmental management systems for
Caribbean hotels and resorts: A case study of five properties in
Jamaica", Journal of Quality Assurance in Hospitality and Tourism,
2(3/4): 149-159, 2001.
[28] J. Cheney and S. Barnett. "The greening of accommodation:
Stakeholders perspectives of environmental programs in New Zealand
hotels and luxury lodges", The Journal of Corporate Citizenship, 1, 115-
126, 2001.
[29] D. Kirk. "Environmental Management in Hotels", International Journal
of Contemporary Hospitality Management, 7(6): 3-8, 1995.
[1] W. Chong, K. Wong and J. Lo. "Hong Kong Hotels- Sewage:
Environmental Cost and Saving Technique", Journal of Hospitality &
Tourism Research, 33(2): 329-346, 2009.
[2] A. Kasim. "Managerial attitudes towards environmental management
among small and medium hotels in Kuala Lumpur", Journal of
Sustainable Tourism, 2009.
[3] P. Bohdanowic. "European hoteliers' environmental attitudes: greening
the business", Cornell Hotel and Restaurant Administration Quarterly,
46(2): 188, 2006.
[4] B. Bramwell and L. Alletorp. "Attitudes in the Danish tourism industry
to the roles of business and government in sustainable tourism",
International Journal of Tourism Research. 3(2): 91-103, 2001.
[5] D. Kirk. "Attitudes to environmental management held by a group of
hotel managers in Edinburgh", International Journal of Hospitality
Management 17: 33-47, 1998.
[6] S.W. Chan. "Barriers to EMS in the hotel industry", International
Journal of Hospitality Management, 27(2): 187-196, 2008.
[7] Mensah. "Environmental management practices among hotels in the
great Accra region", Hospitality Management. (25): 414-431, 2006.
[8] K. Hobson and S. Essex. "Sustainable tourism: A view from
accommodation business", The Service Industries Journal, 21(4):
133-146, 2001.
[9] B.H. Ustad. "The Adoption and Implementation of Environmental
Management Systems in New Zealand Hotels: The Managers-
Perspective", 2010. Unpublished Master of Science dissertation,
Auckland University of Technology.
[10] K. Webster. "Environmental management in the hospitality industry,
New York: Cromwell, 2000.
[11] J. Park. "The relationship between top managers' environmental
attitudes and environmental management in hotel companies", 2009.
Unpublished Master of Science dissertation, Virginia Polytechnic
institute and State University, Virginia.
[12] P. Sloan, W. Legrand and J.S. Chen. "Factors influencing german
hoteliers' attitudes towards environmental management", Advances in
Hospitality and Leisure, 1: 179-188, 2004.
[13] S. Becken, C. Frampton and D. Simmons, D. "Energy consumption
patterns in the accommodation sectorÔÇöthe New Zealand case",
Ecological Economics, 39(3): 371-386, 2001.
[14] W. Chan and J. Lam. "Prediction of pollutant emission through
electricity consumption by the hotel industry in Hong Kong",
International Journal of Hospitality Management, 21: 381-391, 2002.
[15] C. Baker. "A welcome sign: hotels adopt reuse and recycling, 2008.
Waste Management World website". Retrieved December 2, 2009
from
http://www.wastemanagementworld.com/articles/article_display.cfm?A
RTICLE_ID=271254&p= 123
[16] P. Sloan, W. Legrand, H. Tooman and J. Fendt. "Best practices in
sustainability: German and Estonian hotels", Advances in Hospitality
and Leisure, 5: 89-107, 2009.
[17] Hotel Online Special Report. "Consumer Attitudes towards the Role of
Hotels in Environmental Sustainability/International Hotels
Environment Initiative Research", 2002. (On-line) Available:
http://www.sciencedirect.com/science
[18] C. Baker. "Sustainable Hotel", London: Prince of Wales Business
Leadership Forum, 2005.
[19] Radisson SAS. "Responsible Business Report, 2002.Radisson SAS
Hotels & Resorts", Brussels, Belgium.
[20] M. Deng and J. Burnett. "Water use in hotels in Hong Kong",
Hospitality Management, 21, 57-66, 2002.
[21] S. Brodsky. "Water conservation crucial to energy savings", Hotel &
Motel Management, 220(13): 12, 2005.
[22] N. Erdogan and E. Baris. "Environmental protection programs and
conservation practices of hotels in Ankara, Turkey", Tourism
Management 28 (2): 604-61, 2007.
[23] M. Sherman. "Green lodging program helps revive Florida hotels",
Hospitality Construction, (2): 66-70, 2008.
[24] T.J. Edwards. "Making Tourism Sustainable. Environmental Incentives
for Sustainable Tourism: A Renewed Strategy for Tourism Development
in Small Island Developing States", 2004.
[25] S. Ayuso. "Adoption of Voluntary Environmental Tools for Sustainable
Tourism, Analysing the Experience of Spanish Hotels", Corporate
Social Responsibility and Environmental Management, 13(4): 207-220,
2006.
[26] A. Kasim and H. Dzakiria. "Encouraging environmental management
among small and medium accommodations (SMAs) through elearning
initiative", Turkish Online Journal of Distance Education-
TOJDE, 10 (2): 1-10, 2009.
[27] B. Meade and J. Pringle. Environmental management systems for
Caribbean hotels and resorts: A case study of five properties in
Jamaica", Journal of Quality Assurance in Hospitality and Tourism,
2(3/4): 149-159, 2001.
[28] J. Cheney and S. Barnett. "The greening of accommodation:
Stakeholders perspectives of environmental programs in New Zealand
hotels and luxury lodges", The Journal of Corporate Citizenship, 1, 115-
126, 2001.
[29] D. Kirk. "Environmental Management in Hotels", International Journal
of Contemporary Hospitality Management, 7(6): 3-8, 1995.
@article{"International Journal of Business, Human and Social Sciences:59942", author = "Zaiton Samdin and Kasimu Abdu Bakori and Hamimah Hassan", title = "Factors Influencing Environmental Management Practices Among Hotels in Malaysia", abstract = "This paper attempts to investigate the factors that influence hotel managers- attitudes towards sustainable tourism practices (STP) in Kuala Lumpur and the state of Selangor in Malaysia. The study distributes 104 questionnaires to hotels ranging from one star to five-star categories including budget hotels. Out of this figure, 60 copies of the questionnaires were returned and analyzed. The finding revealed that of all the seven factors investigated, only the variables measuring incentives and knowledge have significantly influenced sustainable tourism practices in the country. Therefore, government and other green bodies within the country should continue to provide hotels with incentives for sound technologies. Moreover, the government agencies should continue to educate hoteliers on the relevance of environmental protection for the successful implementation of sustainable tourism practices.
", keywords = "Attitude, incentive, knowledge, sustainable tourism
practices", volume = "6", number = "5", pages = "914-4", }
