Factors Adopting E-Travel Website: The Case of Indonesia
E-travel is travel agency-s companies employing internet and website as e-commerce context. This study presents numerous initial key factors of electronic travel model based on small travel agencies perspectives. Browsing previous studies related to website travel activities are conducted. Five small travel agencies in Indonesia has been deeply interviewed in case studies. The finding of this research is identifying numerous characteristics and dimension factors and travel website operations including ownermanager roles, business experiences, characteristically business, and technological aspects. This study is the preliminary research related to travel website adoption in Indonesia. The further study would be conducted in questionnaires of the quantitative research in Indonesia contexts as a developing country.
[1] Abou-Shouk, Lim & Megicks, 2012, Internet Adoption by trvale
agencies: a case of Egypt, International Journal Research, DOI: 10,
1002,/jtr.1876.
[2] Abdinnour-Helm,S., & Chapparo, B., 2007, A balanced usability
checklist approach to evaluate Palestinian hotel website, E-Journal
Information Systems in Developing Countries, Vol. 31 (2), pp. 1-12.
[3] Asia Foundation, The, 2002, ÔÇÿSMEs and e-commerce,
(Online),Available:http://www.asiafoundation.org/pdf/SMEsurvey_Indo
.pdf-, Accessed 20 Nov 2004.
[4] Bucy, E.P., et al, 1999 Formal features of cyberspace: relationships
between web page complexity and site traffic, Journal of America
Society for Information Science, Vol. 50, No. 13, p. 1246-1256
[5] Chen, &Yung, 2004, Business model for exploration of travel Websites
in Taiwan, Tourism Management vol.25, pp. 405-407.
[6] Chiou, Lin, & Perng, 2011, A strategic website evaluation of online
travel Agencies, Tourism Management, 1-11
[7] Delone & McLean, E R., 1992, ÔÇÿInformation systems success: the quest
for the dependent variable-, Information Systems Research, vol. 3, no. 1,
p.60-95.
[8] Delone & McLean, E R 2002, Information System success revisited,
Proceeding of the 35th Hawaii International Conference on System
Science.
[9] Delone & McLean, E R 2003, ÔÇÿThe DeLone and McLean model of
information systems success: A ten-year update-, Journal of
management Information Systems, vol. 19, no. 4, p.9-30.
[10] Dyke, T., Kappelman, L., Prybutok, V. 1997, ÔÇÿMeasuring information
systems service quality: Concerns on the use of the SERVQUAL
questionnaire-, MIS Quarterly, vol. 21(2), pp. 195-208.
[11] Kamarulzaman, 2007, Adoption e-shopping in the UK, International
Journal of Retail & Distribution Management, Vol. 35 (9) pp. 703 -
719.
[12] Kazandzhieva, 2010, The Electronic Commerce In The Travel
Agencies, UTMS Journal of Economics, Vol. 1, No. 2, pp. 67-76.
[13] Kim, Lehtob, & Morrison, 2004, Gender differences in online travel
information search: Implications for marketing communications on the
internet, Tourism Management Vol.28, pp. 423-433.
[14] Law, R., Leung, K., & Wong, J.,2004, The impact of the internet on
travel agencies, International Journal of Contemporary Hospitality
Management, Vol. 16 (2), pp. 100-107.
[15] Lee, SM., Katerattanakul, P. & Hong, S. 2005, ÔÇÿFramework for user
perception of effective e-tail web sites-, Journal of Electronic
Commerce in Organizations, vol. 3(1), pp.13-34
[16] Liu, & Arnett, 2002, An examination of Privacy policies in Fortune 500
web sites, Mid-American Journal of Business, Vol.17, No. 1, P.13-
21Palmer 2002
[17] Martin, 2005, Internet adoption and use in small business: internal
processes, organizational culture and the roles of the owner-manager
and key staff, New Technology and Employment, Vol. (20), 3, pp. 190-
204.
[18] Nieto. J., Hernandez-maestro & munoz-gallego, (2011), The Influence
of Entreprenurial Talent & Website Type on Business Performance by
Rural Tourism Establishments in Spain, International Journal of
Tourism Research, Vol. 13, pp 17-31.
[19] Nusair & Nusair, K. & Kandampully, J., 2008, The antecedents of
customer satisfaction with online travel service: a conceptual model,
European Business Review, Vol. 20 (1), pp. 4-19.
[20] Palmer, J.W. 2002, Web site usability, design and performance metrics,
Information Systems Research, Vol. 13, No.2, p. 151-167.
[21] Pimchangthong, D., Plaisent, M., & Bernard, P. 2003, ÔÇÿKey issues in
information systems management: a comparative study of academics
and practitioners in Thailand-, Journal of Global Information
Technology management, vol. 6, no, 4, p. 27-44Raharjo 1999;
[22] Premic, M., and Hlupic, V., 2007, Developmen of E-commerce in
Croatia: A survey, Information Technology for Development, vol. 13(4),
pp. 391-409.
[23] Pujani, V. 2011, Use of Ecommerce Websites in Developing Countries,
in Proceeding of International Conference on Business and
Management Sciences (ICBMS) , International University Conference,
Amsterdam, July 13-15.
[24] Pujani,V. Syafrizal & Eribesra, 2009, The Use of Electronic Commerce
Website in Indonesia: A Managerial Perspective, Proceeding of
International Conference on Operations & Supply Chain Management,
9-11 December, Malaysia, SC-T4-15,pp. 1- 9.
[25] Salwani, M., et. al., 2009, E-commerce usage and business performance
in the Malaysian tourism sector: empirical analysis, Information
Management & Computer Security, Vol. 17 (2), pp. 166-185.
[26] Sanchez-Franco, & Rondan-Catalu├▒a, 2010, Virtual Travel
Communication and Customer Loyalty: customer purchase involvement
and website design, Electronic Commerce Research and Applications,
Vol. 9,pp. 171-182
[27] Schott, C., 2007, Selling Adventure Tourism: A distribution Channels
Pesrpectives, International Journal of Tourism Research, Vol. 9, pp.
257-274.
[28] Spremic. M., & Hlupic. V., (2007), Develelopment of E-Commerce in
Croasia; A survey, Information Technology for Development, Vol. 13
(4), pp. 391-409.
[29] Straub, Detmar W. et al, 2002, Measuring e-commerce in net-enabled
organizations: A introduction to the special Issue, Information Systems
Research: Vol.13, No. 2, p.115-225).
[30] Teo, T., & Pian 2004, ÔÇÿA model for web adoption-, Information &
Management, vol. 41, pp. 457-468.
[31] Theodosiou, M., & Katsikea, E., 2012, Antecedents and performance of
electronic business adoption in the hotel industry, European Journal of
Marketing, Vol. 46 (1/2), pp. 258-283.
[32] Young, D. & Benamati, J. 2000, Differences in public web sites: the
current state of large U.S firms, Journal of E-Commerce Research, vol.
1, no. 3, p.94-105, (online), Available:
www.csulb.edu/web/journals/jecr/p_i.htm, (Accessed 2 April 2004).
[33] Wang, Y., et all., , Collaborative marketing in regional destination:
evidence from Central Florida, International Journal of Tourism
Reserach, DOI 10, 1002/Jtr 1871.
[1] Abou-Shouk, Lim & Megicks, 2012, Internet Adoption by trvale
agencies: a case of Egypt, International Journal Research, DOI: 10,
1002,/jtr.1876.
[2] Abdinnour-Helm,S., & Chapparo, B., 2007, A balanced usability
checklist approach to evaluate Palestinian hotel website, E-Journal
Information Systems in Developing Countries, Vol. 31 (2), pp. 1-12.
[3] Asia Foundation, The, 2002, ÔÇÿSMEs and e-commerce,
(Online),Available:http://www.asiafoundation.org/pdf/SMEsurvey_Indo
.pdf-, Accessed 20 Nov 2004.
[4] Bucy, E.P., et al, 1999 Formal features of cyberspace: relationships
between web page complexity and site traffic, Journal of America
Society for Information Science, Vol. 50, No. 13, p. 1246-1256
[5] Chen, &Yung, 2004, Business model for exploration of travel Websites
in Taiwan, Tourism Management vol.25, pp. 405-407.
[6] Chiou, Lin, & Perng, 2011, A strategic website evaluation of online
travel Agencies, Tourism Management, 1-11
[7] Delone & McLean, E R., 1992, ÔÇÿInformation systems success: the quest
for the dependent variable-, Information Systems Research, vol. 3, no. 1,
p.60-95.
[8] Delone & McLean, E R 2002, Information System success revisited,
Proceeding of the 35th Hawaii International Conference on System
Science.
[9] Delone & McLean, E R 2003, ÔÇÿThe DeLone and McLean model of
information systems success: A ten-year update-, Journal of
management Information Systems, vol. 19, no. 4, p.9-30.
[10] Dyke, T., Kappelman, L., Prybutok, V. 1997, ÔÇÿMeasuring information
systems service quality: Concerns on the use of the SERVQUAL
questionnaire-, MIS Quarterly, vol. 21(2), pp. 195-208.
[11] Kamarulzaman, 2007, Adoption e-shopping in the UK, International
Journal of Retail & Distribution Management, Vol. 35 (9) pp. 703 -
719.
[12] Kazandzhieva, 2010, The Electronic Commerce In The Travel
Agencies, UTMS Journal of Economics, Vol. 1, No. 2, pp. 67-76.
[13] Kim, Lehtob, & Morrison, 2004, Gender differences in online travel
information search: Implications for marketing communications on the
internet, Tourism Management Vol.28, pp. 423-433.
[14] Law, R., Leung, K., & Wong, J.,2004, The impact of the internet on
travel agencies, International Journal of Contemporary Hospitality
Management, Vol. 16 (2), pp. 100-107.
[15] Lee, SM., Katerattanakul, P. & Hong, S. 2005, ÔÇÿFramework for user
perception of effective e-tail web sites-, Journal of Electronic
Commerce in Organizations, vol. 3(1), pp.13-34
[16] Liu, & Arnett, 2002, An examination of Privacy policies in Fortune 500
web sites, Mid-American Journal of Business, Vol.17, No. 1, P.13-
21Palmer 2002
[17] Martin, 2005, Internet adoption and use in small business: internal
processes, organizational culture and the roles of the owner-manager
and key staff, New Technology and Employment, Vol. (20), 3, pp. 190-
204.
[18] Nieto. J., Hernandez-maestro & munoz-gallego, (2011), The Influence
of Entreprenurial Talent & Website Type on Business Performance by
Rural Tourism Establishments in Spain, International Journal of
Tourism Research, Vol. 13, pp 17-31.
[19] Nusair & Nusair, K. & Kandampully, J., 2008, The antecedents of
customer satisfaction with online travel service: a conceptual model,
European Business Review, Vol. 20 (1), pp. 4-19.
[20] Palmer, J.W. 2002, Web site usability, design and performance metrics,
Information Systems Research, Vol. 13, No.2, p. 151-167.
[21] Pimchangthong, D., Plaisent, M., & Bernard, P. 2003, ÔÇÿKey issues in
information systems management: a comparative study of academics
and practitioners in Thailand-, Journal of Global Information
Technology management, vol. 6, no, 4, p. 27-44Raharjo 1999;
[22] Premic, M., and Hlupic, V., 2007, Developmen of E-commerce in
Croatia: A survey, Information Technology for Development, vol. 13(4),
pp. 391-409.
[23] Pujani, V. 2011, Use of Ecommerce Websites in Developing Countries,
in Proceeding of International Conference on Business and
Management Sciences (ICBMS) , International University Conference,
Amsterdam, July 13-15.
[24] Pujani,V. Syafrizal & Eribesra, 2009, The Use of Electronic Commerce
Website in Indonesia: A Managerial Perspective, Proceeding of
International Conference on Operations & Supply Chain Management,
9-11 December, Malaysia, SC-T4-15,pp. 1- 9.
[25] Salwani, M., et. al., 2009, E-commerce usage and business performance
in the Malaysian tourism sector: empirical analysis, Information
Management & Computer Security, Vol. 17 (2), pp. 166-185.
[26] Sanchez-Franco, & Rondan-Catalu├▒a, 2010, Virtual Travel
Communication and Customer Loyalty: customer purchase involvement
and website design, Electronic Commerce Research and Applications,
Vol. 9,pp. 171-182
[27] Schott, C., 2007, Selling Adventure Tourism: A distribution Channels
Pesrpectives, International Journal of Tourism Research, Vol. 9, pp.
257-274.
[28] Spremic. M., & Hlupic. V., (2007), Develelopment of E-Commerce in
Croasia; A survey, Information Technology for Development, Vol. 13
(4), pp. 391-409.
[29] Straub, Detmar W. et al, 2002, Measuring e-commerce in net-enabled
organizations: A introduction to the special Issue, Information Systems
Research: Vol.13, No. 2, p.115-225).
[30] Teo, T., & Pian 2004, ÔÇÿA model for web adoption-, Information &
Management, vol. 41, pp. 457-468.
[31] Theodosiou, M., & Katsikea, E., 2012, Antecedents and performance of
electronic business adoption in the hotel industry, European Journal of
Marketing, Vol. 46 (1/2), pp. 258-283.
[32] Young, D. & Benamati, J. 2000, Differences in public web sites: the
current state of large U.S firms, Journal of E-Commerce Research, vol.
1, no. 3, p.94-105, (online), Available:
www.csulb.edu/web/journals/jecr/p_i.htm, (Accessed 2 April 2004).
[33] Wang, Y., et all., , Collaborative marketing in regional destination:
evidence from Central Florida, International Journal of Tourism
Reserach, DOI 10, 1002/Jtr 1871.
@article{"International Journal of Business, Human and Social Sciences:51799", author = "Vera Pujani and Alfitman and Refdinal Nazir", title = "Factors Adopting E-Travel Website: The Case of Indonesia", abstract = "E-travel is travel agency-s companies employing internet and website as e-commerce context. This study presents numerous initial key factors of electronic travel model based on small travel agencies perspectives. Browsing previous studies related to website travel activities are conducted. Five small travel agencies in Indonesia has been deeply interviewed in case studies. The finding of this research is identifying numerous characteristics and dimension factors and travel website operations including ownermanager roles, business experiences, characteristically business, and technological aspects. This study is the preliminary research related to travel website adoption in Indonesia. The further study would be conducted in questionnaires of the quantitative research in Indonesia contexts as a developing country.
", keywords = "Tourism, travel agency, e-commerce, website,
developing country, small business, case study.", volume = "6", number = "12", pages = "3440-6", }
