Effectiveness of Software Quality Assurance in Offshore Development Enterprises in Sri Lanka
The aim of this research is to evaluate the effectiveness of software quality assurance approaches of Sri Lankan offshore software development organizations, and to propose a framework which could be used across all offshore software development organizations.
An empirical study was conducted using derived framework from popular software quality evaluation models. The research instrument employed was a questionnaire survey among thirty seven Sri Lankan registered offshore software development organizations.
The findings demonstrate a positive view of Effectiveness of Software Quality Assurance – the stronger predictors of Stability, Installability, Correctness, Testability and Changeability. The present study’s recommendations indicate a need for much emphasis on software quality assurance for the Sri Lankan offshore software development organizations.
[1] A. H. K. Tarek, "The Economics of Software Quality Assurance: A Simulation-Based Case", MIS Quarterly, Vol. 12, pp. 395-411, Sep. 1988.
[2] "Software Quality Assurance Plans", Document#: ANSI/IEEE 730-2002, http://webstore.ansi.org/ansidocstore/product.asp?sku=ANSI%2FIEEE+730%2D2002, Feb. 2007.
[3] S. T. Chow, "Software Quality Assurance; A Practical Approach”, IEEE Computer Society Press Tutorial, IEEE Computer Society Press, 1985.
[4] S. H. Kan, "Metrics and Models in Software Quality Engineering”, Second Edition, Boston, Person Education Inc., 2005.
[5] "National Best Quality Software Gold Award for Affno”, Daily News Paper, 26th Oct. 2006.
[6] R. W. H. Hoyer, B. B. Y. Hoyer, "What Is Quality?", Quality Progress, Vol. 34, pp. 53-62, July 2001.
[7] P. Kokol, V. Zumer, and B. Stiglic, "New Evaluation Framework for Assessing the Reliability of Engineering Software Systems Design Paradigms", in Proc. of Reliability and Robustness of Engineering Software II, Southampton, UK, 1991, pp. 173–184.
[8] J. Musa, A. Iaanino, and K. Okumoto, "Software Reliability", Professional Edition, New York: McGraw-Hill, 1990.
[9] K. Schwalbe, "Information Technology Project Management", 3rd Edition,Thomson Learning Inc, 2004.
[10] W. E. Deming, "Out of the crisis: Quality, Productivity and Competitive Position", Cambridge University Press, 1988.
[11] J. M. Juran, "Juran's Quality Control Handbook", McGraw-Hill, 1988.
[12] P. B. Crosby, "Quality is free : the art of making quality certain", New York: New American Library, 1979.
[13] K. Ishikawa, "What is total quality control? The Japanese way", Englewood Cliffs, N.J.: Prentice-Hall, 1985.
[14] A. V. Feigenbaum, "Total quality control", 3rd Edition, New York: McGraw-Hill, 1983.
[15] C. Robson, "Real world research: a resource for social scientists and practitioner-researchers", USA: Blackwell, 1993.
[16] J. A. McCall, P. K. Richards, and G. F. Walters, "Factors in Software Quality", Nat'l Tech.Information Service, Vol. 1, 2 and 3, 1977.
[17] B. A. P. Kitchenham, S. L. Pfleeger, "Software Quality: The Elusive Target," IEEE Software, Vol. 1, pp. 12-21, 1996.
[18] B. W. Boehm, "Characteristics of software quality", Amsterdam New York: North-Holland Pub. Co., American Elsevier, 1978.
[19] B. W. Boehm, J. R. Brown, and M. Lipow, "Quantitative evaluation of software quality", in Proc. of 2nd International Conference on Software Engineering, 1976.
[20] ISO/IEC, "Software engineering - Product quality", Part 1: Quality model, in ISO/IEC 9126-1:2001, International Organization of Standardization and International Electrotechnical Commission, 2001.
[21] S. E. Institute, "Glossary - Software Technology Roadmap", http://www.sei.cmu.edu/str/indexes/glossary/, July 2007.
[22] ISO Information Technology – Software Product evaluation – Quality Characteristics and Guidelines for their Use, Int. Standard ISO/IEC 9126, ISO, 1991.
[23] J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, "Multivariate data analysis", 4th Edition, Prentice-Hall Inc., Upper Saddle River, New Jersey, 1995.
[24] J. Pallant, "SPSS survival manual", Maidenhead, Philadelphia:Open University Press , 2002.
[1] A. H. K. Tarek, "The Economics of Software Quality Assurance: A Simulation-Based Case", MIS Quarterly, Vol. 12, pp. 395-411, Sep. 1988.
[2] "Software Quality Assurance Plans", Document#: ANSI/IEEE 730-2002, http://webstore.ansi.org/ansidocstore/product.asp?sku=ANSI%2FIEEE+730%2D2002, Feb. 2007.
[3] S. T. Chow, "Software Quality Assurance; A Practical Approach”, IEEE Computer Society Press Tutorial, IEEE Computer Society Press, 1985.
[4] S. H. Kan, "Metrics and Models in Software Quality Engineering”, Second Edition, Boston, Person Education Inc., 2005.
[5] "National Best Quality Software Gold Award for Affno”, Daily News Paper, 26th Oct. 2006.
[6] R. W. H. Hoyer, B. B. Y. Hoyer, "What Is Quality?", Quality Progress, Vol. 34, pp. 53-62, July 2001.
[7] P. Kokol, V. Zumer, and B. Stiglic, "New Evaluation Framework for Assessing the Reliability of Engineering Software Systems Design Paradigms", in Proc. of Reliability and Robustness of Engineering Software II, Southampton, UK, 1991, pp. 173–184.
[8] J. Musa, A. Iaanino, and K. Okumoto, "Software Reliability", Professional Edition, New York: McGraw-Hill, 1990.
[9] K. Schwalbe, "Information Technology Project Management", 3rd Edition,Thomson Learning Inc, 2004.
[10] W. E. Deming, "Out of the crisis: Quality, Productivity and Competitive Position", Cambridge University Press, 1988.
[11] J. M. Juran, "Juran's Quality Control Handbook", McGraw-Hill, 1988.
[12] P. B. Crosby, "Quality is free : the art of making quality certain", New York: New American Library, 1979.
[13] K. Ishikawa, "What is total quality control? The Japanese way", Englewood Cliffs, N.J.: Prentice-Hall, 1985.
[14] A. V. Feigenbaum, "Total quality control", 3rd Edition, New York: McGraw-Hill, 1983.
[15] C. Robson, "Real world research: a resource for social scientists and practitioner-researchers", USA: Blackwell, 1993.
[16] J. A. McCall, P. K. Richards, and G. F. Walters, "Factors in Software Quality", Nat'l Tech.Information Service, Vol. 1, 2 and 3, 1977.
[17] B. A. P. Kitchenham, S. L. Pfleeger, "Software Quality: The Elusive Target," IEEE Software, Vol. 1, pp. 12-21, 1996.
[18] B. W. Boehm, "Characteristics of software quality", Amsterdam New York: North-Holland Pub. Co., American Elsevier, 1978.
[19] B. W. Boehm, J. R. Brown, and M. Lipow, "Quantitative evaluation of software quality", in Proc. of 2nd International Conference on Software Engineering, 1976.
[20] ISO/IEC, "Software engineering - Product quality", Part 1: Quality model, in ISO/IEC 9126-1:2001, International Organization of Standardization and International Electrotechnical Commission, 2001.
[21] S. E. Institute, "Glossary - Software Technology Roadmap", http://www.sei.cmu.edu/str/indexes/glossary/, July 2007.
[22] ISO Information Technology – Software Product evaluation – Quality Characteristics and Guidelines for their Use, Int. Standard ISO/IEC 9126, ISO, 1991.
[23] J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, "Multivariate data analysis", 4th Edition, Prentice-Hall Inc., Upper Saddle River, New Jersey, 1995.
[24] J. Pallant, "SPSS survival manual", Maidenhead, Philadelphia:Open University Press , 2002.
@article{"International Journal of Information, Control and Computer Sciences:67577", author = "Malinda G. Sirisena", title = "Effectiveness of Software Quality Assurance in Offshore Development Enterprises in Sri Lanka", abstract = "The aim of this research is to evaluate the effectiveness of software quality assurance approaches of Sri Lankan offshore software development organizations, and to propose a framework which could be used across all offshore software development organizations.
An empirical study was conducted using derived framework from popular software quality evaluation models. The research instrument employed was a questionnaire survey among thirty seven Sri Lankan registered offshore software development organizations.
The findings demonstrate a positive view of Effectiveness of Software Quality Assurance – the stronger predictors of Stability, Installability, Correctness, Testability and Changeability. The present study’s recommendations indicate a need for much emphasis on software quality assurance for the Sri Lankan offshore software development organizations.
", keywords = "Software Quality Assurance (SQA), Offshore Software Development, Quality Assurance Evaluation Models, Effectiveness of Quality Assurance.", volume = "8", number = "7", pages = "1124-10", }
