Effective Online Staff Training: Is This Possible?
The purpose of this paper is to consider the
introduction of online courses to replace the current classroom-based
staff training. The current training is practical, and must be
completed before access to the financial computer system is
authorized. The long term objective is to measure the efficacy,
effectiveness and efficiency of the training, and to establish whether
a transfer of knowledge back to the workplace has occurred. This
paper begins with an overview explaining the importance of staff
training in an evolving, competitive business environment and
defines the problem facing this particular organization. A summary
of the literature review is followed by a brief discussion of the
research methodology and objective. The implementation of the
alpha version of the online course is then described. This paper may
be of interest to those seeking insights into, or new theory regarding,
practical interventions of online learning in the real world.
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Kuwaiti case study”. International Journal of Training & Development,
vol. 12, no. 1, pp. 36-53, 2008.
[2] Becker, K., Fleming, J., & Keijsers, W. “E-learning: ageing workforce
versus technology-savvy generation”, Education & Training, vol. 54, no.
5, pp. 385 – 400, 2012.
[3] Ho, L. A. “What affects organizational performance? The linking of
learning and knowledge management”. Industrial Management & Data
Systems, vol. 108, no. 9, pp. 1234-1254, 2008.
[4] Agarwal, R., & Ferratt, T. W. “Enduring practices for managing IT
professionals”. Communications of the ACM, vol. 45, no. 9, pp. 73-79.
2002.
[5] Krunić, T. “Providing online computer science programming course
experience for distance learning students”. Proceedings of Informing
Science & IT Education Conference InSITE, Cassino, Italy. pp. 97-105.
2010.
[6] Major, D. A., Davis, D. D., Germano, L. M., Fletcher, T. D., Sanchez-
Hucles, J., & Mann, J. “Managing human resources in information
technology: Best practices of high performing supervisors”. Human
Resource Management, vol. 46, no. 3, pp. 411-427. 2007.
[7] Moolman, H. B., & Blignaut, S. “Get set! e-Ready, … e-Learn! The e-
Readiness of Warehouse Workers”. Journal of Educational Technology
& Society, vol. 11, no. 1, pp. 168–182. 2008.
[8] Norton, A.L., Coulson-Thomas, Y.M., Coulson-Thomas, C.J. & Ashurst,
C. “Evaluating the training requirements of ERPII implementations”.
17th UKAIS Conference on Information Systems, 26-28th March 2012,
Oxford, UK.
[9] Schmeeckle, J. M. “Online training: An evaluation of the effectiveness
and efficiency of training law enforcement personnel over the internet”.
Journal of Science Education and Technology, vol. 12, no. 3, pp. 205-
260. 2003.
[10] Atkinson, P. E., Howells, G., Reilly, M., & Ross, C. “Have you got an elearning
strategy yet?” Management Services, vol.56, no. 2, pp. 43-47.
2012.
[11] Wang, M. Integrating organizational, social, and individual perspectives
in web 2.0-based workplace e-learning. Information Systems Frontiers,
vol. 132 2011.
[12] Kisielnicki, J., & Sobolewska, O. “E-learning as a strategy of acquiring a
company’s intellectual capital”. Interdisciplinary Journal of E-Learning
and Learning Objects, vol. 6, pp. 154-174. 2010.
[13] Hamid, A. A. “E-learning: Is it the “e” or the learning that matters?” The
Internet and Higher Education, vol. 4, no. 3-4, pp. 311-316. 2002.
[14] Hay, A., Peltier, J.W., & Drago, W.A. “Reflective learning and online
management education: a comparison of traditional and online MBA
students”. Strategic Change, vol. 13, no. 4, pp. 169-182. 2004.
[15] Van Merriënboer, J. J. G., Kester, L., & Paas, F. “Teaching complex
rather than simple tasks: Balancing intrinsic and germane load to
enhance transfer of learning”. Applied Cognitive Psychology, vol. 20,
no. 3, pp. 343-352. 2006.
[16] Welsh, E. T., Wanberg, C. R., Brown, K. G., & Simmering, M. J. “Elearning:
Emerging uses, empirical results and future directions.”
International Journal of Training and Development, vol. 74, pp. 245-
258. 2003.
[17] Baskerville, R. L., & Wood-Harper, A. “A critical perspective on action
research as a method for information systems research”. Journal of
Information Technology, vol. 11, no. 3, pp. 235-246. 1996.
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account of Soft Systems Methodology and its use for practitioners,
teachers and students. John Wiley & Sons Ltd., West Sussex, England.
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Sage, London. 2006.
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Management Learning & Education, vol. 6, no. 4, pp. 495-519. 2007.
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Education & Teaching International, vol. 42, no. 2, pp. 111-121. 2005.
[22] Harden, R. M. “E-learning-caged bird or soaring eagle?” Medical
Teacher, vol. 30, no. 1, pp. 1-4. 2008.
[23] Luor, T., Hu, C., & Lu, H. “‘Mind the gap’: An empirical study of the
gap between intention and actual usage of corporate e-learning
programmes in the financial industry”. British Journal of Educational
Technology, vol. 40, no. 4, pp. 713-732. 2009.
[24] Acampora, G., Gaeta, M., & Loia, V. “Combining multi-agent paradigm
and memetic computing for personalized and adaptive learning
experiences”. Computational Intelligence, vol. 27, no. 2, pp. 141–165.
2011.
[25] Mørch, A. I., Engen, B. K., & Åsand, H. H. “The workplace as a
learning laboratory: the winding road to E-learning in a Norwegian
service company.” Proceedings of the Eighth Conference on
Participatory Design: Artful integration: interweaving Media, Materials
and Practices. Toronto, Ontario, Canada, 2004, pp. 142-151.
[26] Van den Bossche, P., Segers, M., & Jansen, N. “Transfer of training:
The role of feedback in supportive social networks”. International
Journal of Training and Development, vol. 14, no. 2, pp. 81-94. 2010.
[27] Grossman, R., & Salas, E. “The transfer of training: What really
matters”. International Journal of Training and Development, vol. 152,
pp. 103-120, 2011.
[28] Schumaker, A. M. “Predicting perceived effectiveness of training in
local government: A study of a municipal clerks training program”.
Public Performance & Management Review, vol. 27, no. 3, pp. 51-59.
2004.
[29] Lai, H. J. “The Influence of Adult Learners’ Self-Directed Learning
Readiness and Network Literacy on Online Learning Effectiveness: A
Study of Civil Servants in Taiwan”. Journal of Educational Technology
& Society, vol.14, no. 2, pp. 98–106. 2011.
[30] Wang, M., Ran, W., Liao, J., Yang S.J.H. “A performance-oriented
approach to workplace e-learning systems development”. Educational
Technology & Society, vol. 13, no. 4 pp. 167–179. 2010.
[31] Merriam, S. B. “Andragogy and self-directed learning: Pillars of adult
learning theory”. New Directions for Adult and Continuing Education,
vol. 89, pp. 3-14. 2001.
[32] Aczel, J. C., Peake, S. R., & Hardy, P. “Designing capacity-building in
e-learning expertise: challenges and strategies”. Computers &
Education, vol. 50, no. 2, pp. 499-510. 2008.
[33] Garavan, T. N., Carbery, R., O’Malley, G., & O’Donnell, D.
“Understanding participation in e-learning in organizations: a large-scale
empirical study of employees”. International Journal of Training &
Development, vol. 14, no. 3, pp. 155–168. 2010.
[34] Govindasamy, T. “Successful implementation of e-learning: Pedagogical
considerations”. The Internet and Higher Education; SOLE 2001:
Exploring the Evolution of E-Learning, vol. 4, no. 3, pp. 287-299. 2001.
[35] Dublin, L. “The nine myths of e-learning implementation: ensuring the
real return on your e-learning investment”. Industrial and Commercial
Training, vol. 36, no. 7, pp. 291-294. 2004.
[36] Mueller, D., & Strohmeier, S. “Design characteristics of virtual learning
environments: An expert study”. International Journal of Training and
Development, vol. 14, no. 3, 209-222. 2010.
[37] DeRouin, R. E., Fritzsche, B. A., & Salas, E. “E-learning in
organizations”. Journal of Management, vol. 31, no. 6, pp. 920–940.
2005.
[38] Macpherson, A., Elliot, M., Harris, I., & Homan, G. “E-learning:
Reflections and evaluation of corporate programmes”. Human Resource
Development International, vol. 7, no. 3, pp. 295-313. 2004.
[39] Mortagy, Y., & Boghikian-Whitby, S. “A longitudinal comparative
study of student perceptions in online education”. Interdisciplinary
Journal of e-learning & learning objects, vol. 6, pp. 23-44, 2010.
[40] Andreu, R., & Jáuregui, K. “Key factors of e-learning: A case study at a
Spanish bank”. Journal of Information Technology Education, vol. 4,
pp. 1-31. 2005.
[41] Chatzoglou, P. D., Sarigiannidis, L., Vraimaki, E., & Diamantidis, A.
“Investigating Greek employees’ intention to use web-based training”.
Computers & Education, vol. 53, no. 3, pp. 877-889. 2009.
[42] Yunus, Y., & Salim, J. “Framework for the evaluation of e-learning in
Malaysian public sector from the pedagogical perspective”. Information
Technology, ITSim 2008. International Symposium on Information
Technology, 3, 1-8, IEEE. Kuala Lumpur, Malaysia, August 2008.
[43] Bondarouk, T., & Ruël, H. “Dynamics of e-learning: theoretical and
practical perspectives”. International Journal of Training &
Development, Special issue, pp. 149–154. 2010.
[44] Chartered Institute of Personnel & Development CIPD. E-learning
section. Retrieved 21 July 2012, from http://www.cipd.co.uk/hrresources/
factsheets/e-learning.aspx.
[45] Bedwell, W. L., & Salas, E. “Computer-based training: Capitalizing on
lessons learned”. International Journal of Training and Development,
vol. 14, no. 3, pp. 239-249. 2010.
[46] Blass, E., & Davis, A. “Building on solid foundations: Establishing
criteria for e-learning development”. Journal of further & Higher
Education, vol. 27, no. 3, pp. 227. 2003.
[47] Kim, K.J., Bonk, C.J, & Zeng, T.T. “Surveying the future of workplace:
e-learning: the rise of blending, interactivity, and authentic learning”.
eLearn Magazine, vol. 6, no. 2. 2005.
[48] Kellogg, D. L., & Smith, M. A. “Student-to-student interaction revisited:
A case study of working adult business students in online courses”.
Decision Sciences Journal of Innovative Education, vol. 7, no. 2, pp.
433-456. 2009.
[49] Anseel, F., Lievens, F., & Schollaert, E. “Reflection as a strategy to
enhance task performance after feedback”. Organizational Behavior and
Human Decision Processes, vol. 110, no. 1, pp. 23-35. 2009.
[50] Chillarege, K. A., Nordstrom, C. R., & Williams, K. B. “Learning from
our mistakes: Error management training for mature learners”. Journal
of Business and Psychology, vol. 17, no. 3, pp. 369-385. 2003.
[51] Granger, B. P., & Levine, E. L. “The perplexing role of learner control
in e-learning: Will learning and transfer benefit or suffer?” International
Journal of Training & Development, vol. 14, no. 3, pp. 180-197. 2010.
[52] Kirschner, P. A. “Cognitive load theory: Implications of cognitive load
theory on the design of learning”. Learning and Instruction, vol. 12, no.
1, pp. 1-10. 2002.
[53] Hadjerrouit, S. “Developing web-based learning resources in school
education: a user-centered approach”. Interdisciplinary Journal of Elearning
and Learning Objects, vol. 6, pp. 115-135. 2010.
[54] Strother, J. “An assessment of the effectiveness of e-learning in
corporate training programs”. International Review of Research in Open
and Distance Learning, vol. 31. 2002.
[55] Holsapple, C. W., & Lee-Post, A. “Defining, assessing, and promoting
E-learning success: An information systems perspective”. Decision
Sciences Journal of Innovative Education, vol. 4, no. 1, pp. 67-85. 2006.
[56] Park, S.-H., Sim, H.-A., & Roh, H.-L. “The analysis of effectiveness on
“transfer” through e-learning courses in industry and technology”.
British Journal of Educational Technology, vol. 41, no. 6, pp. E132–
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<p>[1] Ali, G. E., & Magalhaes, R. “Barriers to implementing e-learning: A
Kuwaiti case study”. International Journal of Training & Development,
vol. 12, no. 1, pp. 36-53, 2008.
[2] Becker, K., Fleming, J., & Keijsers, W. “E-learning: ageing workforce
versus technology-savvy generation”, Education & Training, vol. 54, no.
5, pp. 385 – 400, 2012.
[3] Ho, L. A. “What affects organizational performance? The linking of
learning and knowledge management”. Industrial Management & Data
Systems, vol. 108, no. 9, pp. 1234-1254, 2008.
[4] Agarwal, R., & Ferratt, T. W. “Enduring practices for managing IT
professionals”. Communications of the ACM, vol. 45, no. 9, pp. 73-79.
2002.
[5] Krunić, T. “Providing online computer science programming course
experience for distance learning students”. Proceedings of Informing
Science & IT Education Conference InSITE, Cassino, Italy. pp. 97-105.
2010.
[6] Major, D. A., Davis, D. D., Germano, L. M., Fletcher, T. D., Sanchez-
Hucles, J., & Mann, J. “Managing human resources in information
technology: Best practices of high performing supervisors”. Human
Resource Management, vol. 46, no. 3, pp. 411-427. 2007.
[7] Moolman, H. B., & Blignaut, S. “Get set! e-Ready, … e-Learn! The e-
Readiness of Warehouse Workers”. Journal of Educational Technology
& Society, vol. 11, no. 1, pp. 168–182. 2008.
[8] Norton, A.L., Coulson-Thomas, Y.M., Coulson-Thomas, C.J. & Ashurst,
C. “Evaluating the training requirements of ERPII implementations”.
17th UKAIS Conference on Information Systems, 26-28th March 2012,
Oxford, UK.
[9] Schmeeckle, J. M. “Online training: An evaluation of the effectiveness
and efficiency of training law enforcement personnel over the internet”.
Journal of Science Education and Technology, vol. 12, no. 3, pp. 205-
260. 2003.
[10] Atkinson, P. E., Howells, G., Reilly, M., & Ross, C. “Have you got an elearning
strategy yet?” Management Services, vol.56, no. 2, pp. 43-47.
2012.
[11] Wang, M. Integrating organizational, social, and individual perspectives
in web 2.0-based workplace e-learning. Information Systems Frontiers,
vol. 132 2011.
[12] Kisielnicki, J., & Sobolewska, O. “E-learning as a strategy of acquiring a
company’s intellectual capital”. Interdisciplinary Journal of E-Learning
and Learning Objects, vol. 6, pp. 154-174. 2010.
[13] Hamid, A. A. “E-learning: Is it the “e” or the learning that matters?” The
Internet and Higher Education, vol. 4, no. 3-4, pp. 311-316. 2002.
[14] Hay, A., Peltier, J.W., & Drago, W.A. “Reflective learning and online
management education: a comparison of traditional and online MBA
students”. Strategic Change, vol. 13, no. 4, pp. 169-182. 2004.
[15] Van Merriënboer, J. J. G., Kester, L., & Paas, F. “Teaching complex
rather than simple tasks: Balancing intrinsic and germane load to
enhance transfer of learning”. Applied Cognitive Psychology, vol. 20,
no. 3, pp. 343-352. 2006.
[16] Welsh, E. T., Wanberg, C. R., Brown, K. G., & Simmering, M. J. “Elearning:
Emerging uses, empirical results and future directions.”
International Journal of Training and Development, vol. 74, pp. 245-
258. 2003.
[17] Baskerville, R. L., & Wood-Harper, A. “A critical perspective on action
research as a method for information systems research”. Journal of
Information Technology, vol. 11, no. 3, pp. 235-246. 1996.
[18] Checkland, P., & Poulter, J. Learning for Action: A short definitive
account of Soft Systems Methodology and its use for practitioners,
teachers and students. John Wiley & Sons Ltd., West Sussex, England.
2006.
[19] McNiff, J., & Whitehead, J. All you need to know about action research.
Sage, London. 2006.
[20] Raelin, J. A. “Toward an Epistemology of Practice”. Academy Of
Management Learning & Education, vol. 6, no. 4, pp. 495-519. 2007.
[21] Barker, P. “Knowledge management for e-learning”. Innovations in
Education & Teaching International, vol. 42, no. 2, pp. 111-121. 2005.
[22] Harden, R. M. “E-learning-caged bird or soaring eagle?” Medical
Teacher, vol. 30, no. 1, pp. 1-4. 2008.
[23] Luor, T., Hu, C., & Lu, H. “‘Mind the gap’: An empirical study of the
gap between intention and actual usage of corporate e-learning
programmes in the financial industry”. British Journal of Educational
Technology, vol. 40, no. 4, pp. 713-732. 2009.
[24] Acampora, G., Gaeta, M., & Loia, V. “Combining multi-agent paradigm
and memetic computing for personalized and adaptive learning
experiences”. Computational Intelligence, vol. 27, no. 2, pp. 141–165.
2011.
[25] Mørch, A. I., Engen, B. K., & Åsand, H. H. “The workplace as a
learning laboratory: the winding road to E-learning in a Norwegian
service company.” Proceedings of the Eighth Conference on
Participatory Design: Artful integration: interweaving Media, Materials
and Practices. Toronto, Ontario, Canada, 2004, pp. 142-151.
[26] Van den Bossche, P., Segers, M., & Jansen, N. “Transfer of training:
The role of feedback in supportive social networks”. International
Journal of Training and Development, vol. 14, no. 2, pp. 81-94. 2010.
[27] Grossman, R., & Salas, E. “The transfer of training: What really
matters”. International Journal of Training and Development, vol. 152,
pp. 103-120, 2011.
[28] Schumaker, A. M. “Predicting perceived effectiveness of training in
local government: A study of a municipal clerks training program”.
Public Performance & Management Review, vol. 27, no. 3, pp. 51-59.
2004.
[29] Lai, H. J. “The Influence of Adult Learners’ Self-Directed Learning
Readiness and Network Literacy on Online Learning Effectiveness: A
Study of Civil Servants in Taiwan”. Journal of Educational Technology
& Society, vol.14, no. 2, pp. 98–106. 2011.
[30] Wang, M., Ran, W., Liao, J., Yang S.J.H. “A performance-oriented
approach to workplace e-learning systems development”. Educational
Technology & Society, vol. 13, no. 4 pp. 167–179. 2010.
[31] Merriam, S. B. “Andragogy and self-directed learning: Pillars of adult
learning theory”. New Directions for Adult and Continuing Education,
vol. 89, pp. 3-14. 2001.
[32] Aczel, J. C., Peake, S. R., & Hardy, P. “Designing capacity-building in
e-learning expertise: challenges and strategies”. Computers &
Education, vol. 50, no. 2, pp. 499-510. 2008.
[33] Garavan, T. N., Carbery, R., O’Malley, G., & O’Donnell, D.
“Understanding participation in e-learning in organizations: a large-scale
empirical study of employees”. International Journal of Training &
Development, vol. 14, no. 3, pp. 155–168. 2010.
[34] Govindasamy, T. “Successful implementation of e-learning: Pedagogical
considerations”. The Internet and Higher Education; SOLE 2001:
Exploring the Evolution of E-Learning, vol. 4, no. 3, pp. 287-299. 2001.
[35] Dublin, L. “The nine myths of e-learning implementation: ensuring the
real return on your e-learning investment”. Industrial and Commercial
Training, vol. 36, no. 7, pp. 291-294. 2004.
[36] Mueller, D., & Strohmeier, S. “Design characteristics of virtual learning
environments: An expert study”. International Journal of Training and
Development, vol. 14, no. 3, 209-222. 2010.
[37] DeRouin, R. E., Fritzsche, B. A., & Salas, E. “E-learning in
organizations”. Journal of Management, vol. 31, no. 6, pp. 920–940.
2005.
[38] Macpherson, A., Elliot, M., Harris, I., & Homan, G. “E-learning:
Reflections and evaluation of corporate programmes”. Human Resource
Development International, vol. 7, no. 3, pp. 295-313. 2004.
[39] Mortagy, Y., & Boghikian-Whitby, S. “A longitudinal comparative
study of student perceptions in online education”. Interdisciplinary
Journal of e-learning & learning objects, vol. 6, pp. 23-44, 2010.
[40] Andreu, R., & Jáuregui, K. “Key factors of e-learning: A case study at a
Spanish bank”. Journal of Information Technology Education, vol. 4,
pp. 1-31. 2005.
[41] Chatzoglou, P. D., Sarigiannidis, L., Vraimaki, E., & Diamantidis, A.
“Investigating Greek employees’ intention to use web-based training”.
Computers & Education, vol. 53, no. 3, pp. 877-889. 2009.
[42] Yunus, Y., & Salim, J. “Framework for the evaluation of e-learning in
Malaysian public sector from the pedagogical perspective”. Information
Technology, ITSim 2008. International Symposium on Information
Technology, 3, 1-8, IEEE. Kuala Lumpur, Malaysia, August 2008.
[43] Bondarouk, T., & Ruël, H. “Dynamics of e-learning: theoretical and
practical perspectives”. International Journal of Training &
Development, Special issue, pp. 149–154. 2010.
[44] Chartered Institute of Personnel & Development CIPD. E-learning
section. Retrieved 21 July 2012, from http://www.cipd.co.uk/hrresources/
factsheets/e-learning.aspx.
[45] Bedwell, W. L., & Salas, E. “Computer-based training: Capitalizing on
lessons learned”. International Journal of Training and Development,
vol. 14, no. 3, pp. 239-249. 2010.
[46] Blass, E., & Davis, A. “Building on solid foundations: Establishing
criteria for e-learning development”. Journal of further & Higher
Education, vol. 27, no. 3, pp. 227. 2003.
[47] Kim, K.J., Bonk, C.J, & Zeng, T.T. “Surveying the future of workplace:
e-learning: the rise of blending, interactivity, and authentic learning”.
eLearn Magazine, vol. 6, no. 2. 2005.
[48] Kellogg, D. L., & Smith, M. A. “Student-to-student interaction revisited:
A case study of working adult business students in online courses”.
Decision Sciences Journal of Innovative Education, vol. 7, no. 2, pp.
433-456. 2009.
[49] Anseel, F., Lievens, F., & Schollaert, E. “Reflection as a strategy to
enhance task performance after feedback”. Organizational Behavior and
Human Decision Processes, vol. 110, no. 1, pp. 23-35. 2009.
[50] Chillarege, K. A., Nordstrom, C. R., & Williams, K. B. “Learning from
our mistakes: Error management training for mature learners”. Journal
of Business and Psychology, vol. 17, no. 3, pp. 369-385. 2003.
[51] Granger, B. P., & Levine, E. L. “The perplexing role of learner control
in e-learning: Will learning and transfer benefit or suffer?” International
Journal of Training & Development, vol. 14, no. 3, pp. 180-197. 2010.
[52] Kirschner, P. A. “Cognitive load theory: Implications of cognitive load
theory on the design of learning”. Learning and Instruction, vol. 12, no.
1, pp. 1-10. 2002.
[53] Hadjerrouit, S. “Developing web-based learning resources in school
education: a user-centered approach”. Interdisciplinary Journal of Elearning
and Learning Objects, vol. 6, pp. 115-135. 2010.
[54] Strother, J. “An assessment of the effectiveness of e-learning in
corporate training programs”. International Review of Research in Open
and Distance Learning, vol. 31. 2002.
[55] Holsapple, C. W., & Lee-Post, A. “Defining, assessing, and promoting
E-learning success: An information systems perspective”. Decision
Sciences Journal of Innovative Education, vol. 4, no. 1, pp. 67-85. 2006.
[56] Park, S.-H., Sim, H.-A., & Roh, H.-L. “The analysis of effectiveness on
“transfer” through e-learning courses in industry and technology”.
British Journal of Educational Technology, vol. 41, no. 6, pp. E132–
E134. 2010.
[57] Hislop, G.W. “The inevitability of teaching online”. IEEE Computer
Society, vol. 42, no. 11, pp. 94-96, 2009.
[58] Iversen, J. H., Mathiassen, L., & Nielsen, P. A. “Managing risk in
software process improvement: An action research approach”. MIS
Quarterly, vol. 28, no. 3, Special Issue on Action Research in
Information Systems, pp. 395-433. 2004.
[59] Lee, A.S. “Retrospect and prospect: information systems research in the
last and next 25 years”. Journal of Information Technology, vol. 254, pp.
336-348. 2010.
[60] Simon, H. The Sciences of the Artificial. MIT Press, Cambridge, MA,
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@article{"International Journal of Business, Human and Social Sciences:50021", author = "C. Rogerson and E. Scott", title = "Effective Online Staff Training: Is This Possible?", abstract = "The purpose of this paper is to consider the
introduction of online courses to replace the current classroom-based
staff training. The current training is practical, and must be
completed before access to the financial computer system is
authorized. The long term objective is to measure the efficacy,
effectiveness and efficiency of the training, and to establish whether
a transfer of knowledge back to the workplace has occurred. This
paper begins with an overview explaining the importance of staff
training in an evolving, competitive business environment and
defines the problem facing this particular organization. A summary
of the literature review is followed by a brief discussion of the
research methodology and objective. The implementation of the
alpha version of the online course is then described. This paper may
be of interest to those seeking insights into, or new theory regarding,
practical interventions of online learning in the real world.
", keywords = "Computer-based courses, e-learning, online training,
workplace training.", volume = "7", number = "7", pages = "1907-7", }
