Discovery and Capture of Organizational Knowledge from Unstructured Information
Knowledge of an organization does not merely reside
in structured form of information and data; it is also embedded in
unstructured form. The discovery of such knowledge is particularly
difficult as the characteristic is dynamic, scattered, massive and
multiplying at high speed. Conventional methods of managing
unstructured information are considered too resource demanding and
time consuming to cope with the rapid information growth.
In this paper, a Multi-faceted and Automatic Knowledge
Elicitation System (MAKES) is introduced for the purpose of
discovery and capture of organizational knowledge. A trial
implementation has been conducted in a public organization to
achieve the objective of decision capture and navigation from a
number of meeting minutes which are autonomously organized,
classified and presented in a multi-faceted taxonomy map in both
document and content level. Key concepts such as critical decision
made, key knowledge workers, knowledge flow and the relationship
among them are elicited and displayed in predefined knowledge
model and maps. Hence, the structured knowledge can be retained,
shared and reused.
Conducting Knowledge Management with MAKES reduces work
in searching and retrieving the target decision, saves a great deal of
time and manpower, and also enables an organization to keep pace
with the knowledge life cycle. This is particularly important when
the amount of unstructured information and data grows extremely
quickly. This system approach of knowledge management can
accelerate value extraction and creation cycles of organizations.
[1] C.F. Cheung, W.B. Lee, W.M. Wang, Y. Wang & W.M. Yeung. "A
multi-faceted and automatic knowledge elicitation system (MAKES) for
managing unstructured information", Expert Systems with Applications,
2011, vol. 38, pp. 5245 - 5258D.
[2] D. Hatch, "Data Management 2.0: Making Sense of Unstructured Data",
Aberdeen Group Benchmark Report, Jul. 2007
[3] C. Moore, "Diving into Data: companies aim to control the rising tide of
unstructured data and gain a strategic edge", InfoWorld,
http://www.infoworld.com/article/02/10/25/021028feundata_1.html,
Oct. 2002 (Accessed 20.3.10)
[4] J. D. Morris, "Unstructured information management - what you don-t
know can hurt you!", Ezine Articles,
http://ezinearticles.com/?Unstructured-Information- Management---
What-You-Dont-Know-Can-Hurt-You!&id=1656140, Nov. 2008
(Accessed 20.3.10)
[5] C.C. Shilakes and J. Tylman, "Enterprise Information Portals", Merrill
Lynch, 16 November, 1998.
[6] W. M. Wang; C. F. Cheung; W. B. Lee & S. K. Kwok, "Self-associated
concept mapping for representation, elicitation and inference of
knowledge", Journal of knowledge-based systems, 2008, vol. 21, pp.
52-61
[7] W.M. Wang & C.F. Cheung, "A narrative-based reasoning with
applications in decision support for social service organizations", Expert
Systems with Applications, 2011, vol. 38, pp. 3336 - 3345
[8] J. K., Waters, "Managing unstructured information", Application
Development Trends Articles,
http://www.adtmag.com/article.aspx?id=10542, Jan. 2005 (Accessed
02.10.10)
[1] C.F. Cheung, W.B. Lee, W.M. Wang, Y. Wang & W.M. Yeung. "A
multi-faceted and automatic knowledge elicitation system (MAKES) for
managing unstructured information", Expert Systems with Applications,
2011, vol. 38, pp. 5245 - 5258D.
[2] D. Hatch, "Data Management 2.0: Making Sense of Unstructured Data",
Aberdeen Group Benchmark Report, Jul. 2007
[3] C. Moore, "Diving into Data: companies aim to control the rising tide of
unstructured data and gain a strategic edge", InfoWorld,
http://www.infoworld.com/article/02/10/25/021028feundata_1.html,
Oct. 2002 (Accessed 20.3.10)
[4] J. D. Morris, "Unstructured information management - what you don-t
know can hurt you!", Ezine Articles,
http://ezinearticles.com/?Unstructured-Information- Management---
What-You-Dont-Know-Can-Hurt-You!&id=1656140, Nov. 2008
(Accessed 20.3.10)
[5] C.C. Shilakes and J. Tylman, "Enterprise Information Portals", Merrill
Lynch, 16 November, 1998.
[6] W. M. Wang; C. F. Cheung; W. B. Lee & S. K. Kwok, "Self-associated
concept mapping for representation, elicitation and inference of
knowledge", Journal of knowledge-based systems, 2008, vol. 21, pp.
52-61
[7] W.M. Wang & C.F. Cheung, "A narrative-based reasoning with
applications in decision support for social service organizations", Expert
Systems with Applications, 2011, vol. 38, pp. 3336 - 3345
[8] J. K., Waters, "Managing unstructured information", Application
Development Trends Articles,
http://www.adtmag.com/article.aspx?id=10542, Jan. 2005 (Accessed
02.10.10)
@article{"International Journal of Business, Human and Social Sciences:58221", author = "J. Gu and W.B. Lee and C.F. Cheung and E. Tsui and W.M. Wang", title = "Discovery and Capture of Organizational Knowledge from Unstructured Information", abstract = "Knowledge of an organization does not merely reside
in structured form of information and data; it is also embedded in
unstructured form. The discovery of such knowledge is particularly
difficult as the characteristic is dynamic, scattered, massive and
multiplying at high speed. Conventional methods of managing
unstructured information are considered too resource demanding and
time consuming to cope with the rapid information growth.
In this paper, a Multi-faceted and Automatic Knowledge
Elicitation System (MAKES) is introduced for the purpose of
discovery and capture of organizational knowledge. A trial
implementation has been conducted in a public organization to
achieve the objective of decision capture and navigation from a
number of meeting minutes which are autonomously organized,
classified and presented in a multi-faceted taxonomy map in both
document and content level. Key concepts such as critical decision
made, key knowledge workers, knowledge flow and the relationship
among them are elicited and displayed in predefined knowledge
model and maps. Hence, the structured knowledge can be retained,
shared and reused.
Conducting Knowledge Management with MAKES reduces work
in searching and retrieving the target decision, saves a great deal of
time and manpower, and also enables an organization to keep pace
with the knowledge life cycle. This is particularly important when
the amount of unstructured information and data grows extremely
quickly. This system approach of knowledge management can
accelerate value extraction and creation cycles of organizations.", keywords = "Knowledge-Based System, Knowledge Elicitation,
Knowledge Management, Taxonomy, Unstructured Information
Management", volume = "5", number = "5", pages = "610-6", }