The introduction of a multitude of new and interactive
e-commerce information technology (IT) artifacts has impacted
adoption research. Rather than solely functioning as productivity
tools, new IT artifacts assume the roles of interaction mediators and
social actors. This paper describes the varying roles assumed by IT
artifacts, and proposes and distinguishes between four distinct foci of
how the artifacts are evaluated. It further proposes a theoretical
model that maps the different views of IT artifacts to four distinct
types of evaluations.
[1] Morgan, R.M., and Hunt, S.D. “The commitment-trust theory of
relationship marketing,” Journal of Marketing (58:3), 1994, pp. 20–38.
[2] Cenfetelli, R., Benbasat, I., and Al-Natour, S. “Addressing the What and
How of Online Services: Comparing Service Content and Service
Quality for e-business Success,” Information Systems Research (19:2),
2008, pp. 161-181.
[3] Benbasat, I. “Human-computer Interaction for Electronic Commerce: A
Program of studies to improve the communication between customers
and online stores”, in P. Zhang and D. Galletta (Eds.) Human-Computer
Interaction and Management Information Systems: Applications,
Armonk, NY: M.E. Sharpe, 2006.
[4] Fishbein, M., and Ajzen, I. Belief, Attitude, Intention and Behavior: An
Introduction to Theory and Research, Addison-Wesley, Reading, MA,
1975.
[5] Davis, F. D. “Perceived Usefulness, Perceived Ease of Use and User
Acceptance of Information Technology,” MIS Quarterly (13:3), 1989,
pp. 319-339.
[6] Gefen, D., Karahanna, E., and Straub, D.W. “Trust and TAM in Online
Shopping: An Integrated Model,” MIS Quarterly (27:1), March 2003,
pp. 51-90.
[7] Wang, W. and Benbasat, I. “Trust in and Adoption of Online
Recommendation Agents,” Journal of the Association for Information
Systems (6:3), 2005, pp. 72-101.
[8] Qiu, L. and Benbasat, I. “Online Consumer Trust and Live Help
Interfaces: The Effects of Text-to-Speech Voice and Three-Dimensional
Avatars,” International Journal of Human-Computer Interaction (19:1),
2005, pp. 75-94.
[9] Zhu, L., Benbasat, I., and Jiang, Z. “Let's shop online together: An
empirical investigation of collaborative online shopping support,”
Information Systems Research (21:4), 2010, pp. 872-891.
[10] Al-Natour, S., and Benbasat, I. “The adoption and use of e-commerce
technological artifacts: A social actor perspective,” Journal of the
Association for Information Systems (12:5), 2011, pp. 347-374.
[11] Venkatesh, V. “Determinants of Perceived Ease of Use: Integrating
Control, Intrinsic Motivation, and Emotion into the Technology
Acceptance Model,” Information Systems Research (11:4), 2000, pp.
342-365.
[12] DeLone, W. H. and McLean, E. R. “Information System Success: The
Quest for the Dependent Variable,” Information Systems Research (3:1),
1992, pp. 60-95.
[13] Koufaris, M. “Applying the Technology Acceptance Model and Flow
Theory to Online Consumer Behavior,” Information Systems Research
(13:2), 2002, pp. 205-223.
[14] Short, J. Williams, E., and Christie, B. The Social Psychology of
Telecommunication, John Wiley and Sons, New York, NY, 1976.
[15] Daft, R.L., and Lengel, R.H. “A Proposed Integration among
Organizational Information Requirements, Media Richness, and
Structural Design,” Management Science (32), 1986, pp. 554-571.
[16] Preece, J. Virtual Communities: Designing Usability, Supporting
Sociability, John Wiley and Sons, Chichester, 2000.
[17] Jiang, Z. and I. Benbasat, “Investigating the Influence of Interactivity
and Vividness on Online Product Presentations,” Information Systems
Research (18:4), 2007, pp 454-470.
[18] Xu, J., Cenfetelli, R.T., and Aquino, K. “The Influence of Media Cue
Multiplicity on Deceivers and Those Who Are Deceived,” Journal of
Business Ethics (106:3), 2012, pp. 337-352.
[19] Nass, C. I., Steuer, J., Tauber, E. and Reeder, H. “Anthropomorphism
agency and ethopoeia: computers as social actors,” Proceedings of the
International CHI Conference, Amsterdam, 1993.
[20] Lee, K. M., and Nass, C. “Designing Social Presence of Social Actors in
Human Computer Interaction,” Proceedings of the International CHI
Conference, Ft. Lauderdale, FL, 2003.
[21] Clark, H.H. “How do real people communicate with virtual partners?”
Proceedings of 1999 AAAI Fall Symposium, Psychological Models of
Communication in Collaborative Systems, AAAI, North Falmouth, MA,
1999, pp. 43-47.
[22] Nass, C. and Moon, Y. “Machines and mindlessness: Social responses to
computers,” Journal of Social Issues (56:1), 2000, pp. 81-103.
[23] Nass, C. and Steuer, J. “Voices, boxes, and sources of messages:
Computers and social actors,” Human Communication Research (19:4),
2000, pp. 504-527.
[24] Langer, E. J. “Matters of mind: Mindfulness/mindlessness in
perspective,” Consciousness and Cognition (1), 1992, pp. 289-305.
[25] Nass, C., Moon, Y., Fogg, B. J., Reeves, B. and Dryer, D. C. “Can
computer personalities be human personalities?” International Journal
of Human-Computer Studies (43), 1995, pp. 223-239.
[26] Hess, T., Fuller, M. and Mathew, J. “Involvement and Decision-Making
Performance with a Decision Aid: The Influence of Social Multimedia,
Gender, and Playfulness,” Journal of Management Information Systems
(22:3), 2006, pp. 15-54.
[27] Byrne, D., and Griffitt, W. “Interpersonal attraction,” Annual Review of
Psychology (24), 1973, pp. 317-336.
[28] Montgomery, B. M. “Individual Differences and Relational
Interdependencies in Social Interaction,” Human Communication
Research (11:1), 1984, pp. 33-60.
[29] Holzwarth, M., Janiszewski, C., and Neumann, M. M. “The Influence of
Avatars on Online Consumer Shopping Behavior,” Journal of Marketing
(70), 2006, pp. 19-36.
[30] Qiu, L. and Benbasat, I., “Do Looks Matter? A Study of Demographic
Embodiments of Product Recommendation Agents in Electronic
Commerce” International Journal of Human-Computer Studies (68:10),
2010, pp. 669-688.
[31] Al-Natour, S., Benbasat, I. and Cenfetelli, R. “The Role of Design
Characteristics in Shaping Perceptions of Similarity: The Case of Online
Shopping Assistants,” Journal of the Association for Information
Systems (7:12), 2006, pp. 821-861.
[32] Gefen, D., and Straub, D. “Managing User Trust in B2C e-Services,” e-
Service Journal (2:2), 2003, pp. 7-24.
[33] Al-Natour, S. and Benbasat, I. “The Adoption and Use of IT Artifacts: A
New Interaction-Centric Model for the Study of User-Artifact
Relationships,” Journal of the Association for Information Systems
(10:9), 2009, pp. 637-660.
[1] Morgan, R.M., and Hunt, S.D. “The commitment-trust theory of
relationship marketing,” Journal of Marketing (58:3), 1994, pp. 20–38.
[2] Cenfetelli, R., Benbasat, I., and Al-Natour, S. “Addressing the What and
How of Online Services: Comparing Service Content and Service
Quality for e-business Success,” Information Systems Research (19:2),
2008, pp. 161-181.
[3] Benbasat, I. “Human-computer Interaction for Electronic Commerce: A
Program of studies to improve the communication between customers
and online stores”, in P. Zhang and D. Galletta (Eds.) Human-Computer
Interaction and Management Information Systems: Applications,
Armonk, NY: M.E. Sharpe, 2006.
[4] Fishbein, M., and Ajzen, I. Belief, Attitude, Intention and Behavior: An
Introduction to Theory and Research, Addison-Wesley, Reading, MA,
1975.
[5] Davis, F. D. “Perceived Usefulness, Perceived Ease of Use and User
Acceptance of Information Technology,” MIS Quarterly (13:3), 1989,
pp. 319-339.
[6] Gefen, D., Karahanna, E., and Straub, D.W. “Trust and TAM in Online
Shopping: An Integrated Model,” MIS Quarterly (27:1), March 2003,
pp. 51-90.
[7] Wang, W. and Benbasat, I. “Trust in and Adoption of Online
Recommendation Agents,” Journal of the Association for Information
Systems (6:3), 2005, pp. 72-101.
[8] Qiu, L. and Benbasat, I. “Online Consumer Trust and Live Help
Interfaces: The Effects of Text-to-Speech Voice and Three-Dimensional
Avatars,” International Journal of Human-Computer Interaction (19:1),
2005, pp. 75-94.
[9] Zhu, L., Benbasat, I., and Jiang, Z. “Let's shop online together: An
empirical investigation of collaborative online shopping support,”
Information Systems Research (21:4), 2010, pp. 872-891.
[10] Al-Natour, S., and Benbasat, I. “The adoption and use of e-commerce
technological artifacts: A social actor perspective,” Journal of the
Association for Information Systems (12:5), 2011, pp. 347-374.
[11] Venkatesh, V. “Determinants of Perceived Ease of Use: Integrating
Control, Intrinsic Motivation, and Emotion into the Technology
Acceptance Model,” Information Systems Research (11:4), 2000, pp.
342-365.
[12] DeLone, W. H. and McLean, E. R. “Information System Success: The
Quest for the Dependent Variable,” Information Systems Research (3:1),
1992, pp. 60-95.
[13] Koufaris, M. “Applying the Technology Acceptance Model and Flow
Theory to Online Consumer Behavior,” Information Systems Research
(13:2), 2002, pp. 205-223.
[14] Short, J. Williams, E., and Christie, B. The Social Psychology of
Telecommunication, John Wiley and Sons, New York, NY, 1976.
[15] Daft, R.L., and Lengel, R.H. “A Proposed Integration among
Organizational Information Requirements, Media Richness, and
Structural Design,” Management Science (32), 1986, pp. 554-571.
[16] Preece, J. Virtual Communities: Designing Usability, Supporting
Sociability, John Wiley and Sons, Chichester, 2000.
[17] Jiang, Z. and I. Benbasat, “Investigating the Influence of Interactivity
and Vividness on Online Product Presentations,” Information Systems
Research (18:4), 2007, pp 454-470.
[18] Xu, J., Cenfetelli, R.T., and Aquino, K. “The Influence of Media Cue
Multiplicity on Deceivers and Those Who Are Deceived,” Journal of
Business Ethics (106:3), 2012, pp. 337-352.
[19] Nass, C. I., Steuer, J., Tauber, E. and Reeder, H. “Anthropomorphism
agency and ethopoeia: computers as social actors,” Proceedings of the
International CHI Conference, Amsterdam, 1993.
[20] Lee, K. M., and Nass, C. “Designing Social Presence of Social Actors in
Human Computer Interaction,” Proceedings of the International CHI
Conference, Ft. Lauderdale, FL, 2003.
[21] Clark, H.H. “How do real people communicate with virtual partners?”
Proceedings of 1999 AAAI Fall Symposium, Psychological Models of
Communication in Collaborative Systems, AAAI, North Falmouth, MA,
1999, pp. 43-47.
[22] Nass, C. and Moon, Y. “Machines and mindlessness: Social responses to
computers,” Journal of Social Issues (56:1), 2000, pp. 81-103.
[23] Nass, C. and Steuer, J. “Voices, boxes, and sources of messages:
Computers and social actors,” Human Communication Research (19:4),
2000, pp. 504-527.
[24] Langer, E. J. “Matters of mind: Mindfulness/mindlessness in
perspective,” Consciousness and Cognition (1), 1992, pp. 289-305.
[25] Nass, C., Moon, Y., Fogg, B. J., Reeves, B. and Dryer, D. C. “Can
computer personalities be human personalities?” International Journal
of Human-Computer Studies (43), 1995, pp. 223-239.
[26] Hess, T., Fuller, M. and Mathew, J. “Involvement and Decision-Making
Performance with a Decision Aid: The Influence of Social Multimedia,
Gender, and Playfulness,” Journal of Management Information Systems
(22:3), 2006, pp. 15-54.
[27] Byrne, D., and Griffitt, W. “Interpersonal attraction,” Annual Review of
Psychology (24), 1973, pp. 317-336.
[28] Montgomery, B. M. “Individual Differences and Relational
Interdependencies in Social Interaction,” Human Communication
Research (11:1), 1984, pp. 33-60.
[29] Holzwarth, M., Janiszewski, C., and Neumann, M. M. “The Influence of
Avatars on Online Consumer Shopping Behavior,” Journal of Marketing
(70), 2006, pp. 19-36.
[30] Qiu, L. and Benbasat, I., “Do Looks Matter? A Study of Demographic
Embodiments of Product Recommendation Agents in Electronic
Commerce” International Journal of Human-Computer Studies (68:10),
2010, pp. 669-688.
[31] Al-Natour, S., Benbasat, I. and Cenfetelli, R. “The Role of Design
Characteristics in Shaping Perceptions of Similarity: The Case of Online
Shopping Assistants,” Journal of the Association for Information
Systems (7:12), 2006, pp. 821-861.
[32] Gefen, D., and Straub, D. “Managing User Trust in B2C e-Services,” e-
Service Journal (2:2), 2003, pp. 7-24.
[33] Al-Natour, S. and Benbasat, I. “The Adoption and Use of IT Artifacts: A
New Interaction-Centric Model for the Study of User-Artifact
Relationships,” Journal of the Association for Information Systems
(10:9), 2009, pp. 637-660.
@article{"International Journal of Information, Control and Computer Sciences:71792", author = "Sameh Al-Natour and Izak Benbasat", title = "Different Views and Evaluations of IT Artifacts", abstract = "The introduction of a multitude of new and interactive
e-commerce information technology (IT) artifacts has impacted
adoption research. Rather than solely functioning as productivity
tools, new IT artifacts assume the roles of interaction mediators and
social actors. This paper describes the varying roles assumed by IT
artifacts, and proposes and distinguishes between four distinct foci of
how the artifacts are evaluated. It further proposes a theoretical
model that maps the different views of IT artifacts to four distinct
types of evaluations.", keywords = "IT adoption, IT artifacts, similarity, social actor.", volume = "8", number = "9", pages = "1745-6", }
