Determining the Principles Affecting Perceptions of Strategic Quality Management Implementation: A Study of the Turkish Large Scale Firms
The purpose of this study is to reveal the principles, which have the highest impact on determining the Strategic Quality Management (SQM) implementation perceptions of managers. In order to accomplish this goal, first of all, a factor analysis is conducted on the attitudes of managers at 80 large-scale firms in Turkey for SQM principles. Secondly, utilizing t tests and discriminant analysis, the most effective items are determined. The results show that “process improvement" and “assessment of competitiveness" are the management principles, which have the highest impact on determining the SQM implementation perceptions of Turkish managers.
[1] B. Srinidhi, "Strategic quality management," International Journal of
Quality, vol. 3, pp. 38-70, 1998.
[2] L. M. R. Calingo, "The evolution of strategic quality management,"
International Journal of Quality & Reliability Management, vol. 13, pp.
19-37, 1996.
[3] A. Brown, J. Eatock, D. Dixon, B. J. Meenan and J. Anderson, "Quality
continuous improvement in medical device manufacturing," The TQM
Magazine, vol. 20, no. 6, pp. 541-555, 2008
[4] M. Hammer and J. Champy, Reengineering the Corporation, Harper
Business. New York, 1993.
[5] V. M. R. Tummala and C. L. Tang, "Strategic quality management,
Malcolm Baldridge and European Quality Awards and ISO 9000
certification," International Journal of Quality, vol. 13, no. 4, pp. 8-38,
1996.
[6] C.N. Madu and C.H. Kuei, Strategic total quality management.
Westport: Management of New Technologies for Global
Competitiveness, Quorum Books, 1993.
[7] D. Leonard and R. McAdam, "Total quality management in strategy and
operations: dynamic grounded models," Journal of Manufacturing
Technology Management, vol. 15, pp. 254-266, 2004.
[8] P. Aravindan, S. R. Devadasan and V. Selladurai, "A focused system
model for strategic quality management," International Journal of
Quality & Management, vol. 13, pp. 79-95, 1996.
[9] J. Aheto, C. Kuei and C.N. Madu, "Adoption of strategic total quality
management philosophies," International Journal of Quality &
Reliability Management, vol. 13, pp. 57-72, 1996.
[10] L. S. Pheng and S.H. Hong, "Research and concepts: Strategic quality
management for the construction Industry," The TQM Magazine, vol.
17, no. 1, pp. 35-53, 2005.
[11] L.C.R. Carpinetti and R. A. Martins, "Continuous improvement
strategies and production competitive criteria: some findings in Brazilian
industries," Total Quality Management, vol. 12, no. 3, pp. 281-291,
2001.
[12] H. J. Harrington, "Research and concepts: national traits in TQM
principles and practices," The TQM Magazine, vol. 8, no. 4, pp. 49-54,
1996.
[13] J. F. Hair, R. E. Anderson, R. L. Tatham and W. C. Black, Multivariate
Data Analysis with Readings, Englewood Cliffs, N., Prentice Hall, 1995.
[14] J. R. Evans and W. M. Lindsay, The Management and Control of
Quality, seventh edition, Thomson South Western, Mason, USA, 2008.
[1] B. Srinidhi, "Strategic quality management," International Journal of
Quality, vol. 3, pp. 38-70, 1998.
[2] L. M. R. Calingo, "The evolution of strategic quality management,"
International Journal of Quality & Reliability Management, vol. 13, pp.
19-37, 1996.
[3] A. Brown, J. Eatock, D. Dixon, B. J. Meenan and J. Anderson, "Quality
continuous improvement in medical device manufacturing," The TQM
Magazine, vol. 20, no. 6, pp. 541-555, 2008
[4] M. Hammer and J. Champy, Reengineering the Corporation, Harper
Business. New York, 1993.
[5] V. M. R. Tummala and C. L. Tang, "Strategic quality management,
Malcolm Baldridge and European Quality Awards and ISO 9000
certification," International Journal of Quality, vol. 13, no. 4, pp. 8-38,
1996.
[6] C.N. Madu and C.H. Kuei, Strategic total quality management.
Westport: Management of New Technologies for Global
Competitiveness, Quorum Books, 1993.
[7] D. Leonard and R. McAdam, "Total quality management in strategy and
operations: dynamic grounded models," Journal of Manufacturing
Technology Management, vol. 15, pp. 254-266, 2004.
[8] P. Aravindan, S. R. Devadasan and V. Selladurai, "A focused system
model for strategic quality management," International Journal of
Quality & Management, vol. 13, pp. 79-95, 1996.
[9] J. Aheto, C. Kuei and C.N. Madu, "Adoption of strategic total quality
management philosophies," International Journal of Quality &
Reliability Management, vol. 13, pp. 57-72, 1996.
[10] L. S. Pheng and S.H. Hong, "Research and concepts: Strategic quality
management for the construction Industry," The TQM Magazine, vol.
17, no. 1, pp. 35-53, 2005.
[11] L.C.R. Carpinetti and R. A. Martins, "Continuous improvement
strategies and production competitive criteria: some findings in Brazilian
industries," Total Quality Management, vol. 12, no. 3, pp. 281-291,
2001.
[12] H. J. Harrington, "Research and concepts: national traits in TQM
principles and practices," The TQM Magazine, vol. 8, no. 4, pp. 49-54,
1996.
[13] J. F. Hair, R. E. Anderson, R. L. Tatham and W. C. Black, Multivariate
Data Analysis with Readings, Englewood Cliffs, N., Prentice Hall, 1995.
[14] J. R. Evans and W. M. Lindsay, The Management and Control of
Quality, seventh edition, Thomson South Western, Mason, USA, 2008.
@article{"International Journal of Business, Human and Social Sciences:64650", author = "Gül Tekin Temur and Tolga Kaya and Serpil Öktem and Sıtkı Gözlü", title = "Determining the Principles Affecting Perceptions of Strategic Quality Management Implementation: A Study of the Turkish Large Scale Firms", abstract = "The purpose of this study is to reveal the principles, which have the highest impact on determining the Strategic Quality Management (SQM) implementation perceptions of managers. In order to accomplish this goal, first of all, a factor analysis is conducted on the attitudes of managers at 80 large-scale firms in Turkey for SQM principles. Secondly, utilizing t tests and discriminant analysis, the most effective items are determined. The results show that “process improvement" and “assessment of competitiveness" are the management principles, which have the highest impact on determining the SQM implementation perceptions of Turkish managers.
", keywords = "Assessment of Competitiveness, Process Improvement, Strategic Quality Management.", volume = "3", number = "6", pages = "1306-5", }
