Customer Churn Prediction: A Cognitive Approach

Customer churn prediction is one of the most useful
areas of study in customer analytics. Due to the enormous amount
of data available for such predictions, machine learning and data
mining have been heavily used in this domain. There exist many
machine learning algorithms directly applicable for the problem of
customer churn prediction, and here, we attempt to experiment on
a novel approach by using a cognitive learning based technique in
an attempt to improve the results obtained by using a combination
of supervised learning methods, with cognitive unsupervised learning
methods.

• Damith Senanayake
• Lakmal Muthugama
• Laksheen Mendis
• Tiroshan Madushanka

• Growing Self Organizing Maps
• Kernel Methods
• Churn Prediction.

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