Customer Audits as a Quality Control Tool for Both Suppliers and Customers

Customer audits are generally used to ensure customer
that supplier is continuously able to meet his requirements while
supplying him required products and services. However, customer
audits can be considered as a very useful quality control tool for
suppliers as well. In our paper, we analyzed the process of customer
audits realized in Czech companies from both perspectives: a
supplier´s viewpoint and customer´s viewpoint. At the end, we tried
to emphasize some areas that should not be omitted during the audit
process.

• Denisa Ferenčíková
• Petr Briš

• Customer Audit
• Quality Control
• Quality Management
• Product Quality
• Service Quality
• Process Quality.

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