Clubs Forming on Crazyvote -The Blurred Social Boundary Between Online Communities and the Real World
With the rapid growth and development of information and communication technology, the Internet has played a definite and irreplaceable role in people-s social lives in Taiwan like in other countries. In July 2008, on a general social website, an unexpected phenomenon was noticed – that there were more than one hundred users who started forming clubs voluntarily and having face-to-face gatherings for specific purposes. In this study, it-s argued whether or not teenagers- social contact on the Internet is involved in their life context, and tried to reveal the teenagers- social preferences, values, and needs, which merge with and influence teenagers- social activities. Therefore, the study conducts multiple user experience research methods, which include practical observations and qualitative analysis by contextual inquiries and in-depth interviews. Based on the findings, several design implications for software related to social interactions and cultural inheritance are offered. It is concluded that the inherent values of a social behaviors might be a key issue in developing computer-mediated communication or interaction designs in the future.
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Contemporary Sociology, vol. 28, no. 6, pp. 648-654, Nov. 1999
[2] J. Preece and D. Maloney-Krichmar, "Online communities: Focusing on
sociability and usability," in The human-computer interaction handbook:
Fundamentals, evolving technologies and emerging applications, J. A.
Jacko and A. Sears, Ed. Mahwah, NJ: Lawrence Erlbaum, 2002, pp.
596-620.
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Bridging the gulf between physical and virtual environments," in Proc.
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Plaisant, M. Beaudouin-Lafon, S. Conversy, H. Evans, H. Hansen, N.
Roussel, and B. Eiderbäck, "Technology probes: Inspiring design for and
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Systems, New York: ACM, 2003, pp. 17-24.
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activity, or, would you let 900 million people read your diary"? In Proc.
the 2004 ACM Conf. Computer Supported Cooperative Work, New
York: ACM, 2004, pp. 222-231.
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genre analysis of weblogs," in Proc. the 37th Annual Hawaii
International Conf. System Sciences, Washington, DC: IEEE Computer
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[7] R. Kumar, J. Novak, P. Raghavan, and A. Tomkins, "Structure and
evolution of blogspace," Communications of the ACM, vol. 47, no. 12, pp.
35-39, Dec. 2004.
[8] J. A. Hughes, D. Randall, and D. Shapiro, "From ethnographic record to
system design: Some experiences from the field," Computer Supported
Cooperative Work, vol. 1, no. 3, pp.123-142, Mar. 1993.
[9] F. Kensing and J. Blomberg, "Participatory design: Issues and concerns,"
Computer Supported Cooperative Work, vol. 7, no. 3-4, pp. 67-185, Sep.
1998.
[10] G. Hofstede, Culture's consequences, international differences in
work-related values. Berverly Hills, CA: Sage, 1980.
[11] H. R. Markus and S. Kitayama, "Culture and the self: Implications for
cognition, emotion, and motivation," Psychological Review, vol. 98, no.
2, pp. 224-253, 1991.
[12] L. Herman, "Towards effective usability evaluation in Asia:
Cross-cultural differences," in Proc. the 6th Australian Conf.
Computer-Human Interaction, Washington, DC: IEEE Computer Society,
1996, pp. 135-136.
[13] A. Yeo. "Cultural effects in usability assessment," in CHI 98 Conf.
Summary on Human Factors in Computing Systems, New York: ACM,
1998, pp. 74-75.
[14] W. Barber and A. Badre, "Culturability: The merging of culture and
usability," in Proc. the 4th Conf. Human Factors and the Web. Available:
http://zing.ncsl.nist.gov/hfweb/att4/proceedings/barber/
[15] T. Clemmensen, Q. Shi, J. Kumar, H. Li, X. Sun, and P. Yammiyavar,
"Cultural usability tests - How usability tests are not the same all over the
world," in Proc. of the 12th Conf. Human Computer Interaction:
Usability and Internationalization, Springer-Verlag Berlin Heidelberg,
2007, pp. 281-290.
[16] H. Beyer and K. Holtzblatt, Contextual design: Defining
customer-centered systems, San Francisco: Morgan Kaufmann
Publishers, 1998.
[17] T. Lindlof, Qualitative Communication Research Methods, London:
Sage, 1995, pp. 163-175
[18] A. Fontana and F. Frey, "Interviewing: The art of science," in Collecting
and Interpreting Qualitative Materials, N. K. Denzin and Y. S. Lincoln
Ed. London: Sage, 1998, pp. 47-60.
[19] L. Sproull and S. Kiesler, Connections: New ways of working in the
networked organization. Cambridge, MA: MIT Press, 1991.
[20] J. Donath, "Mediated faces," in Proc. the 4th International Conf.
Cognitive Technology: Instruments of Mind, London: Springer-Verlag,
2001, pp. 373-390.
[21] S. Agamanolis, "Designing displays for human connectedness," in Public
and situated displays: Social and interactional aspects of shared display
technologies, K. O'Hara, M. Perry, E. Churchill and D. Russell, Ed.
Boston: Kluwer Academic Publishers, 2003, pp. 309-334.
[22] K. Holtzblatt and S. Jones, "Contextual inquiry: A participatory
technique for system design," in Participatory design: Principles and
practices, D. Schuler and A. Namioka, ed. Hillsdale, NJ: Lawrence
Erlbaum Associates, 1993, pp. 177-210.
[23] K. H. Huang and Y. S. Deng, "Social interaction design in cultural
context: A case study of a traditional social activity." International
Journal of Design, vol. 2, no. 2, pp 81-96, 2008.
[1] B. Wellman and K. Hampton, "Living networked on and offline,"
Contemporary Sociology, vol. 28, no. 6, pp. 648-654, Nov. 1999
[2] J. Preece and D. Maloney-Krichmar, "Online communities: Focusing on
sociability and usability," in The human-computer interaction handbook:
Fundamentals, evolving technologies and emerging applications, J. A.
Jacko and A. Sears, Ed. Mahwah, NJ: Lawrence Erlbaum, 2002, pp.
596-620.
[3] D. S. Ranson, E. S. Patterson, D. L. Kidwell, G. A. Renner, M. L.
Matthews, J. M. Corban, E. Seculov, and C. S. Souhleris, "Rapid scout:
Bridging the gulf between physical and virtual environments," in Proc.
the SIGCHI Conf. Human Factors in Computing Systems, New York:
ACM, 1996, pp. 442-449.
[4] H. Hutchinson, W. Mackay, B. Westerlund, B. Bederson, A. Druin, C.
Plaisant, M. Beaudouin-Lafon, S. Conversy, H. Evans, H. Hansen, N.
Roussel, and B. Eiderbäck, "Technology probes: Inspiring design for and
with families," in Proc. the SIGCHI Conf. Human Factors in Computing
Systems, New York: ACM, 2003, pp. 17-24.
[5] B. A. Nardi, D. J. Schiano, and M. Gumbrecht, "Blogging as social
activity, or, would you let 900 million people read your diary"? In Proc.
the 2004 ACM Conf. Computer Supported Cooperative Work, New
York: ACM, 2004, pp. 222-231.
[6] S. Herring, L. A. Scheidt, S. Bonus, and E. Wright, "Bridging the gap: A
genre analysis of weblogs," in Proc. the 37th Annual Hawaii
International Conf. System Sciences, Washington, DC: IEEE Computer
Society, track 4, vol. 4, p. 40101.2.
[7] R. Kumar, J. Novak, P. Raghavan, and A. Tomkins, "Structure and
evolution of blogspace," Communications of the ACM, vol. 47, no. 12, pp.
35-39, Dec. 2004.
[8] J. A. Hughes, D. Randall, and D. Shapiro, "From ethnographic record to
system design: Some experiences from the field," Computer Supported
Cooperative Work, vol. 1, no. 3, pp.123-142, Mar. 1993.
[9] F. Kensing and J. Blomberg, "Participatory design: Issues and concerns,"
Computer Supported Cooperative Work, vol. 7, no. 3-4, pp. 67-185, Sep.
1998.
[10] G. Hofstede, Culture's consequences, international differences in
work-related values. Berverly Hills, CA: Sage, 1980.
[11] H. R. Markus and S. Kitayama, "Culture and the self: Implications for
cognition, emotion, and motivation," Psychological Review, vol. 98, no.
2, pp. 224-253, 1991.
[12] L. Herman, "Towards effective usability evaluation in Asia:
Cross-cultural differences," in Proc. the 6th Australian Conf.
Computer-Human Interaction, Washington, DC: IEEE Computer Society,
1996, pp. 135-136.
[13] A. Yeo. "Cultural effects in usability assessment," in CHI 98 Conf.
Summary on Human Factors in Computing Systems, New York: ACM,
1998, pp. 74-75.
[14] W. Barber and A. Badre, "Culturability: The merging of culture and
usability," in Proc. the 4th Conf. Human Factors and the Web. Available:
http://zing.ncsl.nist.gov/hfweb/att4/proceedings/barber/
[15] T. Clemmensen, Q. Shi, J. Kumar, H. Li, X. Sun, and P. Yammiyavar,
"Cultural usability tests - How usability tests are not the same all over the
world," in Proc. of the 12th Conf. Human Computer Interaction:
Usability and Internationalization, Springer-Verlag Berlin Heidelberg,
2007, pp. 281-290.
[16] H. Beyer and K. Holtzblatt, Contextual design: Defining
customer-centered systems, San Francisco: Morgan Kaufmann
Publishers, 1998.
[17] T. Lindlof, Qualitative Communication Research Methods, London:
Sage, 1995, pp. 163-175
[18] A. Fontana and F. Frey, "Interviewing: The art of science," in Collecting
and Interpreting Qualitative Materials, N. K. Denzin and Y. S. Lincoln
Ed. London: Sage, 1998, pp. 47-60.
[19] L. Sproull and S. Kiesler, Connections: New ways of working in the
networked organization. Cambridge, MA: MIT Press, 1991.
[20] J. Donath, "Mediated faces," in Proc. the 4th International Conf.
Cognitive Technology: Instruments of Mind, London: Springer-Verlag,
2001, pp. 373-390.
[21] S. Agamanolis, "Designing displays for human connectedness," in Public
and situated displays: Social and interactional aspects of shared display
technologies, K. O'Hara, M. Perry, E. Churchill and D. Russell, Ed.
Boston: Kluwer Academic Publishers, 2003, pp. 309-334.
[22] K. Holtzblatt and S. Jones, "Contextual inquiry: A participatory
technique for system design," in Participatory design: Principles and
practices, D. Schuler and A. Namioka, ed. Hillsdale, NJ: Lawrence
Erlbaum Associates, 1993, pp. 177-210.
[23] K. H. Huang and Y. S. Deng, "Social interaction design in cultural
context: A case study of a traditional social activity." International
Journal of Design, vol. 2, no. 2, pp 81-96, 2008.
@article{"International Journal of Business, Human and Social Sciences:60613", author = "Ko-Hsun Huang and Hsiao-Chen You and Yi-Shin Deng", title = "Clubs Forming on Crazyvote -The Blurred Social Boundary Between Online Communities and the Real World", abstract = "With the rapid growth and development of information and communication technology, the Internet has played a definite and irreplaceable role in people-s social lives in Taiwan like in other countries. In July 2008, on a general social website, an unexpected phenomenon was noticed – that there were more than one hundred users who started forming clubs voluntarily and having face-to-face gatherings for specific purposes. In this study, it-s argued whether or not teenagers- social contact on the Internet is involved in their life context, and tried to reveal the teenagers- social preferences, values, and needs, which merge with and influence teenagers- social activities. Therefore, the study conducts multiple user experience research methods, which include practical observations and qualitative analysis by contextual inquiries and in-depth interviews. Based on the findings, several design implications for software related to social interactions and cultural inheritance are offered. It is concluded that the inherent values of a social behaviors might be a key issue in developing computer-mediated communication or interaction designs in the future.
", keywords = "Social Computing, Social Interaction, User-centered Design, Contextual Inquiry.", volume = "3", number = "6", pages = "1074-11", }
