Carrying Out the Steps of Decision Making Process in Concrete Organization

The decision-making process is theoretically clearly
defined. Generally, it includes the problem identification and
analysis, data gathering, goals and criteria setting, alternatives
development and optimal alternative choice and its implementation.
In practice however, various modifications of the theoretical
decision-making process can occur. The managers can consider some
of the phases to be too complicated or unfeasible and thus they do not
carry them out and conversely some of the steps can be
overestimated.
The aim of the paper is to reveal and characterize the perception of
the individual phases of decision-making process by the managers.
The research is concerned with managers in the military environment
– commanders. Quantitative survey is focused cross-sectionally in the
individual levels of management of the Ministry of Defence of the
Czech Republic. On the total number of 135 respondents the analysis
focuses on which of the decision-making process phases are
problematic or not carried out in practice and which are again
perceived to be the easiest. Then it is examined the reasons of the
findings.

• Eva Štěpánková

• Decision making
• decision making process
• decision problems.

[1] J. Fotr, J., Švecová, L., Manažerské rozhodování: postupy, metody a
nástroje. Praha: Ekopress, 2010.
[2] L. Blažek, Management: organizování, rozhodování, ovlivňování. Praha:
Grada, 2011.
[3] D. Welch, Decisions, decisions: the art of effective decision making.
Amherst, N.Y.: Prometheus Books, 2002.
[4] S. I. Robertson, Problem solving. Philadelphia, PA: Psychology Press,
2001.
[5] M. Grasseová et al., Efektivní rozhodování: analyzování - rozhodování -
implementace a hodnocení. Brno: Edika, 2013.
[6] J. S. Hammond, R. L. Keeney, and H. Raiffa, Smart choices: a practical
guide to making better life decisions. USA: Harvard Business Press,
1999.
[7] M. H. Bazerman, D. A. Moore, Judgment in managerial decision
making. New York: Wiley, 2013.
[8] D. H. Jonassen, Learning to solve problems: a handbook for designing
problem-solving learning environments. New York: Routledge, 2011.
[9] M. D. Jones, The thinker's toolkit: fourteen skills techniques for problem
solving. New York: Three Rivers Press, 1995.