Can Career Advancement and Job Security Act as Collaterals for Commitment? Evidence from the Hotel Industry of Malaysia
This study aims to examine the role of career
advancement and job security as predictors of employee commitment
to their organization. Data was collected from 580 frontline
employees attached to two departments of 29 luxury hotels in
Peninsular Malaysia. Statistical results using Partial Least Squares
technique provided support for the proposed hypotheses. In view of
the findings, theoretical and practical implications are discussed.
[1] Y. He, K.K Lai, and Y. Lu, "Linking organizational support to employee
commitment: Evidence from hotel industry of China,"The Int J of Hum
Res Manage, vol. 22, no. 1, pp. 197-217. 2011.
[2] V. Dagenais-Cooper, and P. Paillé, "Employee commitment and
organizational citizenship behaviors in the hotel industry: Do foci
matter?" J Hum Res in Hos & Tour, vol. 11, no. 4, pp. 303-326, 2012.
[3] J. Fiorito, D. P. Bozeman, A. Young, and J. A. Meurs, "Organizational
commitment, human resource practices, and organizational
characteristics," J Manage Iss, vol. 19, no. 2, pp. 186-207, 2007.
[4] R.Kazlauskaite, I. Buciuniene, and L. Turauskas, "Building employee
commitment in the hospitality industry," Baltic J Manage, vol. 1, no. 3,
pp. 300-314. 2006.
[5] N.Malhotra, and A. Mukherjee, "The relative influence of organisational
commitment and job satisfaction on service quality of customer-contact
employees in banking call centres," J Serv Mark, vol. 18, no. 3, pp. 162-
174. 2004.
[6] G.Maxwell, and G. Steele, "Organisational commitment: A study of
managers in hotels," Int J Contemp Hosp Manage, vol. 15, no. 7, pp.
362-369. 2003.
[7] A.Cheng, and A. Brown, "HRM strategies and labour turnover in the
hotel industry: A comparative study of Australia and Singapore," The Int
J Hum Res Manage, vol. 9, no. 1, pp. 136-154. 1998.
[8] World Tourism Organization, UNWTO Tourism 2012 Highlights, 2012:
Madrid, Spain.
[9] Tourism Malaysia. Tourist arrivals and receipts to Malaysia. 2014
(cited 2014 May 21); Available from: http://corporate.tourism.gov.my.
[10] World Travel & Tourism Council. WTTC - World Travel & Tourism
Economic Impact 2014. 2014 (cited 2014 June); Available from:
http://www.hospitalitynet.org/organization/17001149.html.
[11] World Tourism Organization. UNWTO forecasts a growth in
international tourist arrivals of between 3% and 4% in 2013. Fact and
Figures 2013; Available from: http://www2.unwto.org/.
[12] Tourism Malaysia. Malaysia Hotels & Rooms Supply. 2014 (cited 2014
Febuary 16); Available from: http://www.tourism.gov.my/facts_figures/.
[13] E.W. Morrison, "Organizational citizenship behavior as a critical link
between HRM practices and service quality," Hum Res Manage, vol. 35,
no. 4, pp. 493-512. 1996.
[14] E. Ma, and H. Qu, "Social exchanges as motivators of hotel employees'
organizational citizenship behavior: The proposition and application of a
new three-dimensional framework," Int J Hosp Manage, vol. 30, no. 3,
pp. 680-688. 2011.
[15] J. Bowen, and R.C. Ford, "Managing service organizations: Does having
a "thing" make a difference?" J Manage, vol. 28, no. 3, pp. 447-469.
2002.
[16] E.Babakus, U. Yavas, O. M. Karatepe, and T. Avci, "The effect of
management commitment to service quality on employees' affective and
performance outcomes," J the Acad of Marke Sci, vol. 31, no. 3, pp. 272-
286. 2003.
[17] B.Schneider, and D.E. Bowen, "Employee and customer perceptions of
service in banks: Replication and extension," J App Psycho vol. 70, no.
3, pp. 423-433. 1985.
[18] C.C. Arustei, "Employees’ organizational commitment challenges: A
hotel industry perspective," Manage Dynamics in the Know Eco, vol. 1,
no. 3, pp. 497-519. 2013.
[19] R.T. Mowday, R.M. Steers, and L.W. Porter, "The measurement of
organizational commitment," J Voca Behav, vol. 14, no. 2, pp. 224-247.
1979.
[20] J.E.Mathieu, and D.M. Zajac, "A review and meta-analysis of the
antecedents, correlates, and consequences of organizational
commitment," Psycho Bull, vol. 108, no. 2, pp. 171-194. 1990
[21] J.K. Harter, F.L. Schmidt, and T.L. Hayes, "Business-unit-level
relationship between employee satisfaction, employee engagement, and
business outcomes: A meta-analysis," J App Psycho, vol. 87, no. 2, pp.
268-279. 2002.
[22] C. Boon, F.D. Belschak, D.N. Den Hartog, and M. Pijnenburg,
"Perceived human resource management practices: Their effect on
employee absenteeism and time allocation at work," J Pers Psycho, vol.
13, no. 1, pp. 21-33. 2014.
[23] E. Snape, and T. Redman, "HRM practices, organizational citizenship
behaviour, and performance: A multi-level analysis," J Manage Stud,
vol. 47, no. 7, pp. 1219-1247. 2010
[24] P.M. Blau, Exchange and Power in Social Life. New York: Wiley. 1964
[25] A.W. Gouldner, The norm of reciprocity: A preliminary statement.
American Soc Rev, vol. 25, pp. 161-178. 1960.
[26] J.R Ogilvie, "The role of human resource management practices in
predicting organizational commitment," Group & Org Stud, vol. 11, no.
4, pp. 335. 1986.
[27] J.P. Meyer, and C. Smith, A. "HRM practices and organizational
commitment: Test of a mediation model," Canadian J Admin Sci, vol.
17, no. (4), pp. 319-331. 2000.
[28] R.T. Mowday, "Reflections on the study and relevance of organizational
commitment," Hum Res Manage Rev, vol. 8, no. 4, pp. 387-401. 1998.
[29] J.E. Delery, and D.H. Doty, "Modes of theorizing in strategic human
resource management: Tests of universalistic, contingency, and
configurations performance predictions," Acad of Manage J, vol. 39, no.
4, pp. 802-835. 1996.
[30] R.D. Iverson, and M. Deery, "Turnover culture in the hospitality
industry," Hum Res Manage J, vol. 7, no. 4, pp. 71-82. 1997.
[31] Y. Gong, and S. Chang, "Institutional antecedents and performance
consequences of employment security and career advancement practices:
Evidence from the people's republic of China," Hum Res Manage, vol.
47, no. 1, pp. 33-48. 2008.
[32] S. Kusluvan, Z. Kusluvan, I. Ilhan, and L. Buyruk, "The human
dimension: A review of human resources management issues in the
tourism and hospitality industry," Cornell Hosp Quart, vol 51, no. 2, pp.
171-214. 2010.
[33] J.P. Meyer, D.J. Stanley, L. Herscovitch, and L. Topolnytsky,
"Affective, continuance, and normative commitment to the organization:
a meta-analysis of antecedents, correlates, and consequences," J Voca
Behav, vol. 61, no. 1, pp. 20-52. 2002.
[34] A.W. Chan, F. Tong-qing, T. Redman, and E. Snape, "Evaluating the
multi-dimensional view of employee commitment: a comparative UK–
Chinese study," The Inter J Hum Res Manage, vol. 17, no. 11, pp. 1873-
1887. 2006.
[35] C.A. O'Reilly, and J. Chatman, "Organizational commitment and
psychological attachment: The effects of compliance, identification, and
internalization on prosocial behavior," J App Psycho, vol. 71, no. 3, pp.
492-499. 1986.
[36] N.J. Allen, and J.P. Meyer, "Organizational socialization tactics: A
longitudinal analysis of links to newcomers' commitment and role
orientation," Acad of Manage J, vol. 33, no. 4, pp. 847-858. 1990.
[37] D. Elizur, and M. Koslowsky, "Values and organizational commitment,"
Inter J of Manpower, vol. 22, no. 7, pp. 539-599. 2000.
[38] R.S. Schuler, and S.E. Jackson, "Linking competitive strategies with
human resource management practices," The Acad of Manage Exec
(1987-1989), vol. 1, no. 3, pp. 207-219. 1987.
[39] Dittmer, P.R., Dimenstions of the Hospitality Industry. 3rd ed. 2002,
New York: John Wiley and Sons.
[40] Y.-C. Yang, "High-involvement human resource practices, affective
commitment, and organizational citizenship behaviors in service
setting," The Serv Ind J, vol. 32, no. 8, pp. 1209–1227. 2012.
[41] J. Chew, and C.C.A. Chan, "Human resource practices, organizational
commitment and intention to stay," Int J Manpower, vol. 29, no. 6, pp.
503-522. 2008.
[42] M.A. Hemdi, "Investigating hotel employees’ organizational
commitment: The influence of human resource management practices
and perceived organizational support," J of Tourism, Hosp & Culinary
Arts, vol. 1, no. 3, pp. 1-18. 2009.
[43] D. Doug, T. Ruth, and S. Lawson, "The role of appraisal, remuneration
and training in improving staff relations in the Western Australian
accommodation industry: A comparative study," J of Europ Ind
Training, vol. 25, no. 7, pp. 366 - 373. 2001.
[44] W.S. Roehl, and S. Swerdlow, "Training and its impact on
organizational commitment among lodging employees," J Hosp &
Tourism Research, vol. 23, no. 2, pp. 176-194. 1999.
[45] K. Walsh, and M.S. Taylor, "Developing in-house careers and retaining
management talent: What hospitality professionals want from their
jobs," Cornell Hotel and Restaurant Admin Quart vol. 48, no. 2, pp.
163-182. 2007.
[46] C.A. Young, and C.C. Lundberg, "Creating a good first day on the job:
Allaying newcomers' anxiety with positive messages. The Cornell Hotel
and Restaurant Admin Quart, vol. 37, no.6, pp. 5-33. 1996.
[47] H.Q.Zhang, and E.Wu, "Human resources issues facing the hotel and
travel industry in China, " Int J of Contemp Hosp Manage, vol. 16, no. 7,
pp. 424-428. 2004.
[48] T. Simons, and C.A. Enz, "Motivating hotel employees: Beyond the
carrot and the stick," Cornell Hotel and Restaurant Admin Quart, vol.
36, no. 1, pp. 20-27. 1995.
[49] R. Ahmad, and N. Scott, "Managing the front office department:
Staffing issues in Malaysian hotels," Anatolia: An Int J of Tourism and
Hosp Research, vol. 25, no. 1, pp. 24-38. 2014.
[50] R. Eisenberger, S. Armeli, B., Rexwinkel., P.D. Lynch, and L.
Rhoades," Reciprocation of perceived organizational support,"J App
Psycho, vol. 86, no. 1, pp. 42-51. 2001.
[51] T.-Y. Chen, P.-L. Chang, and C.-W. Yeh, "A study of career needs,
career development programs, job satisfaction and the turnover
intentions of R&D personnel," Career Develop Int, vol. 9, no.4, pp. 424-
437. 2004.
[52] J.C. McElroy, P.C. Morrow, and E.J. Mullen, "Intraorganizational
mobility and work related attitudes," J Org Behav, vol. 17, no. 4, pp.
363-374. 1996.
[53] T.B. Kondratuk,P.A., Hausdorf, K.Korabik, and H.M. Rosin, "Linking
career mobility with corporate loyalty: How does job change relate to
organizational commitment?" J Voca Behav, vol. 65, no. 2, pp. 332-349.
2004.
[54] J.A. Davy, A.J. Kinicki, and C.L. Scheck, "A test of job security's direct
and mediated effects on withdrawal cognitions," J Org Beh, vol. 18, no.
4, pp. 323-349. 1997.
[55] A.S. Tsui, and J.B. Wu, "The new employment relationship versus the
mutual investment approach: Implications for human resource
management," Hum Res Manage, vol. 44, no. 2, pp. 115-121. 2005.
[56] H.J. Arnold, and D.C. Feldman, "A multivariate analysis of the
determinants of job turnover," J App Psycho, vol. 67, no. 3, pp. 350-360.
1982.
[57] B. Schneider, J.K. Wheeler, and J.F. Cox, "A passion for service: Using
content analysis to explicate service climate themes,"J App Psycho, vol.
77, no. 5, pp. 705-716. 1992.
[58] M.G. Aboelmaged, and S.M.E. Subbaugh, "Factors influencing
perceived productivity of Egyptian teleworkers: An empirical study,"
Measuring Bus Excellence, vol. 16, no. 2, pp. 3-22. 2012.
[59] M.-R. Parzefall, and V.G. Kuppelwieser, "Understanding the
antecedents, the outcomes and the mediating role of social capital: An
employee perspective," Hum Relations, vol. 65, no. 4, pp. 447-472.
2012.
[60] D.A. Major, V.J. Morganson, and H.M. Bolen, "Predictors of
occupational and organizational commitment in information technology:
Exploring gender differences and similarities,"J Bus and Psycho, vol.
28, no. 3, pp. 301-314. 2013.
[61] Ministry of Tourism, Malaysia Accommodation Directory 2010/2011,
R.D. Hotel Unit, Editor 2012, Ministry of Tourism: Malaysia. p. 1-284.
[62] J.F. Hair, , C.M. Ringle, and M. Sarstedt, PLS-SEM: Indeed a silver
bullet. J Mark Theory and Practice, vol. 18, no. 2, pp. 139-152. 2011.
[63] W.W. Chin, The Partial Least Squares Approach for Structural Equation
Modeling. Modern methods for business research.Methodology for
business and management ed. G.A.E. Marcoulides, (1998). 1998, United
States: Lawrence Erlbaum.
[64] C. Fornell, and D.F. Larcker, "Evaluating Structural Equation Models
with unobservable variables and measurement error," J Mark Research,
vol. 18, no. 1, pp. 39-50. 1981.
[65] J. Cohen, Statistical Power Analysis for the Behavioral Sciences. 2nd ed.
1988, Hillsdale, NJ: Lawrence Erlbaum.
[66] J. Hellgren, M. Sverke, and K. Isaksson, "A two-dimensional approach
to job insecurity: Consequences for employee attitudes and well-being,"
Euro J Work and Org Psycho, vol. 8, no. 2, pp. 179-195. 1999.
[67] D.A Yousef, "Satisfaction with job security as a predictor of
organizational commitment and job performance in a multicultural
environment," Int J Manpower, vol. 19, no. 3, pp. 184-194. 1998.
[68] T.A. DeCotiis, and J.M. Jenkins, "Employee commitment: Money in the
bank," Cornell Hotel and Restaurant Admin Quart, vol. 26, no. 4, pp.
70-75. 1986.
[69] M.F. Reid, M.W. Allen, C.K. Riemenschneider, and D. J. Armstrong,
"The role of mentoring and supervisor support for State IT employees'
affective organizational commitment," Rev of Pub Personnel Admin, vol.
28, no. 1, pp. 60-78. 2008.
[70] C.A. Enz, and J.A. Siguaw, "Revisiting the best of the best: Innovations
in hotel practice," The Cornell Hotel and Restaurant Admin Quart, vol.
44, no. (5–6), pp. 115-123. 2003.
[71] O.M. Karatepe, U. Yavas, and E. Babakus, "The effects of customer
orientation and job resources on frontline employees' job outcomes,"
Serv Mark Quart, vol. 29, no. 1, pp. 61-79. 2007.
[72] A.D. Alonso, and M.A. O’Neill, "Staffing issues among small
hospitality businesses: A college town case," Int J Hosp Manage, vol.
28, no. 4, pp. 573-578. 2009.
[73] Y.T. Chew, and S.K.Wong, "Effects of career mentoring experience and
perceived organizational support on employee commitment and
intention to leave: A study among hotel workers in Malaysia," Int J of
Manage, vol. 25, no. 4, pp. 692-700. 2008.
[1] Y. He, K.K Lai, and Y. Lu, "Linking organizational support to employee
commitment: Evidence from hotel industry of China,"The Int J of Hum
Res Manage, vol. 22, no. 1, pp. 197-217. 2011.
[2] V. Dagenais-Cooper, and P. Paillé, "Employee commitment and
organizational citizenship behaviors in the hotel industry: Do foci
matter?" J Hum Res in Hos & Tour, vol. 11, no. 4, pp. 303-326, 2012.
[3] J. Fiorito, D. P. Bozeman, A. Young, and J. A. Meurs, "Organizational
commitment, human resource practices, and organizational
characteristics," J Manage Iss, vol. 19, no. 2, pp. 186-207, 2007.
[4] R.Kazlauskaite, I. Buciuniene, and L. Turauskas, "Building employee
commitment in the hospitality industry," Baltic J Manage, vol. 1, no. 3,
pp. 300-314. 2006.
[5] N.Malhotra, and A. Mukherjee, "The relative influence of organisational
commitment and job satisfaction on service quality of customer-contact
employees in banking call centres," J Serv Mark, vol. 18, no. 3, pp. 162-
174. 2004.
[6] G.Maxwell, and G. Steele, "Organisational commitment: A study of
managers in hotels," Int J Contemp Hosp Manage, vol. 15, no. 7, pp.
362-369. 2003.
[7] A.Cheng, and A. Brown, "HRM strategies and labour turnover in the
hotel industry: A comparative study of Australia and Singapore," The Int
J Hum Res Manage, vol. 9, no. 1, pp. 136-154. 1998.
[8] World Tourism Organization, UNWTO Tourism 2012 Highlights, 2012:
Madrid, Spain.
[9] Tourism Malaysia. Tourist arrivals and receipts to Malaysia. 2014
(cited 2014 May 21); Available from: http://corporate.tourism.gov.my.
[10] World Travel & Tourism Council. WTTC - World Travel & Tourism
Economic Impact 2014. 2014 (cited 2014 June); Available from:
http://www.hospitalitynet.org/organization/17001149.html.
[11] World Tourism Organization. UNWTO forecasts a growth in
international tourist arrivals of between 3% and 4% in 2013. Fact and
Figures 2013; Available from: http://www2.unwto.org/.
[12] Tourism Malaysia. Malaysia Hotels & Rooms Supply. 2014 (cited 2014
Febuary 16); Available from: http://www.tourism.gov.my/facts_figures/.
[13] E.W. Morrison, "Organizational citizenship behavior as a critical link
between HRM practices and service quality," Hum Res Manage, vol. 35,
no. 4, pp. 493-512. 1996.
[14] E. Ma, and H. Qu, "Social exchanges as motivators of hotel employees'
organizational citizenship behavior: The proposition and application of a
new three-dimensional framework," Int J Hosp Manage, vol. 30, no. 3,
pp. 680-688. 2011.
[15] J. Bowen, and R.C. Ford, "Managing service organizations: Does having
a "thing" make a difference?" J Manage, vol. 28, no. 3, pp. 447-469.
2002.
[16] E.Babakus, U. Yavas, O. M. Karatepe, and T. Avci, "The effect of
management commitment to service quality on employees' affective and
performance outcomes," J the Acad of Marke Sci, vol. 31, no. 3, pp. 272-
286. 2003.
[17] B.Schneider, and D.E. Bowen, "Employee and customer perceptions of
service in banks: Replication and extension," J App Psycho vol. 70, no.
3, pp. 423-433. 1985.
[18] C.C. Arustei, "Employees’ organizational commitment challenges: A
hotel industry perspective," Manage Dynamics in the Know Eco, vol. 1,
no. 3, pp. 497-519. 2013.
[19] R.T. Mowday, R.M. Steers, and L.W. Porter, "The measurement of
organizational commitment," J Voca Behav, vol. 14, no. 2, pp. 224-247.
1979.
[20] J.E.Mathieu, and D.M. Zajac, "A review and meta-analysis of the
antecedents, correlates, and consequences of organizational
commitment," Psycho Bull, vol. 108, no. 2, pp. 171-194. 1990
[21] J.K. Harter, F.L. Schmidt, and T.L. Hayes, "Business-unit-level
relationship between employee satisfaction, employee engagement, and
business outcomes: A meta-analysis," J App Psycho, vol. 87, no. 2, pp.
268-279. 2002.
[22] C. Boon, F.D. Belschak, D.N. Den Hartog, and M. Pijnenburg,
"Perceived human resource management practices: Their effect on
employee absenteeism and time allocation at work," J Pers Psycho, vol.
13, no. 1, pp. 21-33. 2014.
[23] E. Snape, and T. Redman, "HRM practices, organizational citizenship
behaviour, and performance: A multi-level analysis," J Manage Stud,
vol. 47, no. 7, pp. 1219-1247. 2010
[24] P.M. Blau, Exchange and Power in Social Life. New York: Wiley. 1964
[25] A.W. Gouldner, The norm of reciprocity: A preliminary statement.
American Soc Rev, vol. 25, pp. 161-178. 1960.
[26] J.R Ogilvie, "The role of human resource management practices in
predicting organizational commitment," Group & Org Stud, vol. 11, no.
4, pp. 335. 1986.
[27] J.P. Meyer, and C. Smith, A. "HRM practices and organizational
commitment: Test of a mediation model," Canadian J Admin Sci, vol.
17, no. (4), pp. 319-331. 2000.
[28] R.T. Mowday, "Reflections on the study and relevance of organizational
commitment," Hum Res Manage Rev, vol. 8, no. 4, pp. 387-401. 1998.
[29] J.E. Delery, and D.H. Doty, "Modes of theorizing in strategic human
resource management: Tests of universalistic, contingency, and
configurations performance predictions," Acad of Manage J, vol. 39, no.
4, pp. 802-835. 1996.
[30] R.D. Iverson, and M. Deery, "Turnover culture in the hospitality
industry," Hum Res Manage J, vol. 7, no. 4, pp. 71-82. 1997.
[31] Y. Gong, and S. Chang, "Institutional antecedents and performance
consequences of employment security and career advancement practices:
Evidence from the people's republic of China," Hum Res Manage, vol.
47, no. 1, pp. 33-48. 2008.
[32] S. Kusluvan, Z. Kusluvan, I. Ilhan, and L. Buyruk, "The human
dimension: A review of human resources management issues in the
tourism and hospitality industry," Cornell Hosp Quart, vol 51, no. 2, pp.
171-214. 2010.
[33] J.P. Meyer, D.J. Stanley, L. Herscovitch, and L. Topolnytsky,
"Affective, continuance, and normative commitment to the organization:
a meta-analysis of antecedents, correlates, and consequences," J Voca
Behav, vol. 61, no. 1, pp. 20-52. 2002.
[34] A.W. Chan, F. Tong-qing, T. Redman, and E. Snape, "Evaluating the
multi-dimensional view of employee commitment: a comparative UK–
Chinese study," The Inter J Hum Res Manage, vol. 17, no. 11, pp. 1873-
1887. 2006.
[35] C.A. O'Reilly, and J. Chatman, "Organizational commitment and
psychological attachment: The effects of compliance, identification, and
internalization on prosocial behavior," J App Psycho, vol. 71, no. 3, pp.
492-499. 1986.
[36] N.J. Allen, and J.P. Meyer, "Organizational socialization tactics: A
longitudinal analysis of links to newcomers' commitment and role
orientation," Acad of Manage J, vol. 33, no. 4, pp. 847-858. 1990.
[37] D. Elizur, and M. Koslowsky, "Values and organizational commitment,"
Inter J of Manpower, vol. 22, no. 7, pp. 539-599. 2000.
[38] R.S. Schuler, and S.E. Jackson, "Linking competitive strategies with
human resource management practices," The Acad of Manage Exec
(1987-1989), vol. 1, no. 3, pp. 207-219. 1987.
[39] Dittmer, P.R., Dimenstions of the Hospitality Industry. 3rd ed. 2002,
New York: John Wiley and Sons.
[40] Y.-C. Yang, "High-involvement human resource practices, affective
commitment, and organizational citizenship behaviors in service
setting," The Serv Ind J, vol. 32, no. 8, pp. 1209–1227. 2012.
[41] J. Chew, and C.C.A. Chan, "Human resource practices, organizational
commitment and intention to stay," Int J Manpower, vol. 29, no. 6, pp.
503-522. 2008.
[42] M.A. Hemdi, "Investigating hotel employees’ organizational
commitment: The influence of human resource management practices
and perceived organizational support," J of Tourism, Hosp & Culinary
Arts, vol. 1, no. 3, pp. 1-18. 2009.
[43] D. Doug, T. Ruth, and S. Lawson, "The role of appraisal, remuneration
and training in improving staff relations in the Western Australian
accommodation industry: A comparative study," J of Europ Ind
Training, vol. 25, no. 7, pp. 366 - 373. 2001.
[44] W.S. Roehl, and S. Swerdlow, "Training and its impact on
organizational commitment among lodging employees," J Hosp &
Tourism Research, vol. 23, no. 2, pp. 176-194. 1999.
[45] K. Walsh, and M.S. Taylor, "Developing in-house careers and retaining
management talent: What hospitality professionals want from their
jobs," Cornell Hotel and Restaurant Admin Quart vol. 48, no. 2, pp.
163-182. 2007.
[46] C.A. Young, and C.C. Lundberg, "Creating a good first day on the job:
Allaying newcomers' anxiety with positive messages. The Cornell Hotel
and Restaurant Admin Quart, vol. 37, no.6, pp. 5-33. 1996.
[47] H.Q.Zhang, and E.Wu, "Human resources issues facing the hotel and
travel industry in China, " Int J of Contemp Hosp Manage, vol. 16, no. 7,
pp. 424-428. 2004.
[48] T. Simons, and C.A. Enz, "Motivating hotel employees: Beyond the
carrot and the stick," Cornell Hotel and Restaurant Admin Quart, vol.
36, no. 1, pp. 20-27. 1995.
[49] R. Ahmad, and N. Scott, "Managing the front office department:
Staffing issues in Malaysian hotels," Anatolia: An Int J of Tourism and
Hosp Research, vol. 25, no. 1, pp. 24-38. 2014.
[50] R. Eisenberger, S. Armeli, B., Rexwinkel., P.D. Lynch, and L.
Rhoades," Reciprocation of perceived organizational support,"J App
Psycho, vol. 86, no. 1, pp. 42-51. 2001.
[51] T.-Y. Chen, P.-L. Chang, and C.-W. Yeh, "A study of career needs,
career development programs, job satisfaction and the turnover
intentions of R&D personnel," Career Develop Int, vol. 9, no.4, pp. 424-
437. 2004.
[52] J.C. McElroy, P.C. Morrow, and E.J. Mullen, "Intraorganizational
mobility and work related attitudes," J Org Behav, vol. 17, no. 4, pp.
363-374. 1996.
[53] T.B. Kondratuk,P.A., Hausdorf, K.Korabik, and H.M. Rosin, "Linking
career mobility with corporate loyalty: How does job change relate to
organizational commitment?" J Voca Behav, vol. 65, no. 2, pp. 332-349.
2004.
[54] J.A. Davy, A.J. Kinicki, and C.L. Scheck, "A test of job security's direct
and mediated effects on withdrawal cognitions," J Org Beh, vol. 18, no.
4, pp. 323-349. 1997.
[55] A.S. Tsui, and J.B. Wu, "The new employment relationship versus the
mutual investment approach: Implications for human resource
management," Hum Res Manage, vol. 44, no. 2, pp. 115-121. 2005.
[56] H.J. Arnold, and D.C. Feldman, "A multivariate analysis of the
determinants of job turnover," J App Psycho, vol. 67, no. 3, pp. 350-360.
1982.
[57] B. Schneider, J.K. Wheeler, and J.F. Cox, "A passion for service: Using
content analysis to explicate service climate themes,"J App Psycho, vol.
77, no. 5, pp. 705-716. 1992.
[58] M.G. Aboelmaged, and S.M.E. Subbaugh, "Factors influencing
perceived productivity of Egyptian teleworkers: An empirical study,"
Measuring Bus Excellence, vol. 16, no. 2, pp. 3-22. 2012.
[59] M.-R. Parzefall, and V.G. Kuppelwieser, "Understanding the
antecedents, the outcomes and the mediating role of social capital: An
employee perspective," Hum Relations, vol. 65, no. 4, pp. 447-472.
2012.
[60] D.A. Major, V.J. Morganson, and H.M. Bolen, "Predictors of
occupational and organizational commitment in information technology:
Exploring gender differences and similarities,"J Bus and Psycho, vol.
28, no. 3, pp. 301-314. 2013.
[61] Ministry of Tourism, Malaysia Accommodation Directory 2010/2011,
R.D. Hotel Unit, Editor 2012, Ministry of Tourism: Malaysia. p. 1-284.
[62] J.F. Hair, , C.M. Ringle, and M. Sarstedt, PLS-SEM: Indeed a silver
bullet. J Mark Theory and Practice, vol. 18, no. 2, pp. 139-152. 2011.
[63] W.W. Chin, The Partial Least Squares Approach for Structural Equation
Modeling. Modern methods for business research.Methodology for
business and management ed. G.A.E. Marcoulides, (1998). 1998, United
States: Lawrence Erlbaum.
[64] C. Fornell, and D.F. Larcker, "Evaluating Structural Equation Models
with unobservable variables and measurement error," J Mark Research,
vol. 18, no. 1, pp. 39-50. 1981.
[65] J. Cohen, Statistical Power Analysis for the Behavioral Sciences. 2nd ed.
1988, Hillsdale, NJ: Lawrence Erlbaum.
[66] J. Hellgren, M. Sverke, and K. Isaksson, "A two-dimensional approach
to job insecurity: Consequences for employee attitudes and well-being,"
Euro J Work and Org Psycho, vol. 8, no. 2, pp. 179-195. 1999.
[67] D.A Yousef, "Satisfaction with job security as a predictor of
organizational commitment and job performance in a multicultural
environment," Int J Manpower, vol. 19, no. 3, pp. 184-194. 1998.
[68] T.A. DeCotiis, and J.M. Jenkins, "Employee commitment: Money in the
bank," Cornell Hotel and Restaurant Admin Quart, vol. 26, no. 4, pp.
70-75. 1986.
[69] M.F. Reid, M.W. Allen, C.K. Riemenschneider, and D. J. Armstrong,
"The role of mentoring and supervisor support for State IT employees'
affective organizational commitment," Rev of Pub Personnel Admin, vol.
28, no. 1, pp. 60-78. 2008.
[70] C.A. Enz, and J.A. Siguaw, "Revisiting the best of the best: Innovations
in hotel practice," The Cornell Hotel and Restaurant Admin Quart, vol.
44, no. (5–6), pp. 115-123. 2003.
[71] O.M. Karatepe, U. Yavas, and E. Babakus, "The effects of customer
orientation and job resources on frontline employees' job outcomes,"
Serv Mark Quart, vol. 29, no. 1, pp. 61-79. 2007.
[72] A.D. Alonso, and M.A. O’Neill, "Staffing issues among small
hospitality businesses: A college town case," Int J Hosp Manage, vol.
28, no. 4, pp. 573-578. 2009.
[73] Y.T. Chew, and S.K.Wong, "Effects of career mentoring experience and
perceived organizational support on employee commitment and
intention to leave: A study among hotel workers in Malaysia," Int J of
Manage, vol. 25, no. 4, pp. 692-700. 2008.
@article{"International Journal of Business, Human and Social Sciences:68056", author = "Aizzat Mohd. Nasurdin and Noor Hazlina Ahmad and Cheng Ling Tan", title = "Can Career Advancement and Job Security Act as Collaterals for Commitment? Evidence from the Hotel Industry of Malaysia", abstract = "This study aims to examine the role of career
advancement and job security as predictors of employee commitment
to their organization. Data was collected from 580 frontline
employees attached to two departments of 29 luxury hotels in
Peninsular Malaysia. Statistical results using Partial Least Squares
technique provided support for the proposed hypotheses. In view of
the findings, theoretical and practical implications are discussed.
", keywords = "Organizational commitment, career advancement,
job security, frontline employees, luxury hotels, Malaysia.", volume = "8", number = "10", pages = "3242-7", }
