Application of Data Envelopment Analysis to Assess Quality Management Efficiency

This paper is aimed to give an illustration on the application of Data Envelopment Analysis (DEA) as a tool to assess Quality Management (QM) efficiency. A variant of DEA, slack based measure (SBM) is used for this purpose. From this study, it is found that DEA is suitable to measure QM efficiency and give improvement suggestions to the inefficient QM.

Authors:

• Chuen Tse Kuah
• Kuan Yew Wong
• Farzad Behrouzi

Keywords:

• Quality Management
• Data Envelopment Analysis
• Slack Based Measure
• Efficiency Measurement.

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