Acceptance of Mobile Learning: a Respecification and Validation of Information System Success
With the proliferation of mobile computing technology, mobile learning (m-learning) will play a vital role in the rapidly growing electronic learning market. However, the acceptance of m-learning by individuals is critical to the successful implementation of m-learning systems. Thus, there is a need to research the factors that affect users- intention to use m-learning. Based on an updated information system (IS) success model, data collected from 350 respondents in Taiwan were tested against the research model using the structural equation modeling approach. The data collected by questionnaire were analyzed to check the validity of constructs. Then hypotheses describing the relationships between the identified constructs and users- satisfaction were formulated and tested.
[1] P. Rosman, "M-learning-as a paradigm of new forms in education," E+M
Ekonomie a Management, vol. 1, pp. 119-125, 2008.
[2] L. Low and M. O'connell. (2007, March). Learner-centric design of digital
mobile learning. [Online]. Available: https://olt.qut.edu.au/udf/
OLT2006/gen/static/papers/Low_OLT2006_ paper.pdf/.
[3] S. E. Prokesch, "Unleasing the Power of Learning: An Interview with
British Petroleum's John Browne," Harvard Business Review, pp. 5-20,
September 1997.
[4] D. Zang, "Virtual Mentor and The Lab System-Toward Building an
Interactive, Personalized, and Intelligent Elearning Environment,"
Journal of Computer Information Systems, vol. 44, no. 3, pp. 35-43,
Spring 2004.
[5] W. H. DeLone and E. R. McLean, "Information systems success: the
quest for the dependent variable,- Information Systems Research, vol. 3,
no. 1, pp. 60-95, Mar 1992.
[6] W. H. DeLone and E .R. McLean, "The DeLone and McLean model of
information systems success: a ten-year update," Journal of Management
Information Systems, vol. 19, no. 4, pp.9-30, Spring 2003.
[7] C. Liu and K. P. Arnett, ÔÇÿExploring the factors associated with Web site
success in the context of electronic commerce," Information &
Management, vol. 38, no. 1, pp. 23-33, October 2000.
[8] T. S. H. Teo, and W. Y. Choo, "Assessing the impact of using the Internet
for competitive intelligence," Information & Management, vol. 39, no. 1,
pp. 67-83, November 2001.
[9] J. W. Palmer, "Web site usability, design, and performance metrics,"
Information Systems Research, vol. 13, no. 2, pp. 151-167, Jun 2002.
[10] P. Bharati, "People and Information Matter: Task Support Satisfaction
from the Other Side," Journal of Computer Information Systems, vol. 43,
no. 2, pp. 93-102, Winter 2002.
[11] P. B. Seddon, "A respecification and extension of the DeLone and
McLean model of IS success," Information Systems Research, vol. 8, no.
3, pp. 240-253, Sep 1997.
[12] G. Casella, G. Costagliola, F. Ferrucci, G. Polese and G. Scanniello, "A
SCORM Thin Client Architecture for E-Learning Systems Based on Web
Services," International Journal of Distance Education Technologies, vol.
5, no. 1, pp.19-35, Jan-Mar 2007.
[13] T. McGill, V. Hobbs and J. Klobas, "User-developed applications and
information systems success: a test of DeLone and McLean-s Model,"
Information Resources Management Journal, vol. 16, no. 1, pp. 24-45,
Jan-Mar 2003.
[14] M. K. Gyeung and M. O. Soo, "An exploratory study of factors
influencing m-learning success," The Journal of Computer Information
Systems, vol. 46, no. 1, pp. 92-97, Fall 2005.
[15] P. K. Hellier, G. M. Geursen, R. A. Carr and J. A. Rickard, "Customer
repurchase intention: a general structural equation model," European
Journal of Marketing, vol. 37,no. 11/12, pp. 1762-1800, 2003.
[16] S. Durvasula, S. Lysonski, S. C. Mehta and B. P. Tang, "Forging
relationships with services: the antecedents that have an impact on
behavioural outcomes in the life insurance industry," Journal of Financial
Services Marketing, vol. 8, no. 4, pp. 314-326, Jun 2004.
[17] B. R. Lewis and M. Soureli, "The antecedents of consumer loyalty in
retail banking," Journal of Consumer Behaviour, vol. 5, no. 1, pp. 15-31,
Jan/Feb 2006.
[18] J. J. Cronin, M. K. Brady and G. T. M. Hult, "Assessing the effects of
quality, value, and customer satisfaction on consumer behavioral
intentions in service environments," Journal of Retailing, vol. 76, no. 2,
pp. 193-218, Summer 2000.
[19] R. E. Anderson and S. S. Srinivasan, "E-satisfaction and e-loyalty: a
contingency framework," Psychology & Marketing, vol. 20, no.2, pp.
123-138, Feb 2003.
[20] A. Parasuraman and D. Grewal, "The impact of technology on the
quality-value-loyalty chain: a research agenda," Journal of the Academy
of Marketing Science, vol. 28, no.1, pp. 168-174, January 2000.
[21] Z. Yang and R. T. Peterson, "Customer perceived value, satisfaction, and
loyalty: the role of switching costs," Psychology & Marketing, vol. 21, no.
10, pp. 799-822, Oct 2004.
[22] A. Caruana and N. Fenech, "The effect of perceived value and overall
satisfaction on loyalty: a study among dental patients," Journal of
Medical Marketing, vol. 5, no.3, pp. 245-255, Jul 2005.
[23] H. H. Lin and Y. S. Wang, "An examination of the determinants of
customer loyalty in mobile commerce contexts," Information &
Management, vol. 43, no. 3, pp. 271-282, April 2006.
[24] J. M. Carpenter and A. Fairhurst, "Consumer shopping value, satisfaction,
and loyalty for retail apparel brands," Journal of Fashion Marketing and
Management, vol. 9, no. 3, pp. 256-269, 2005.
[25] J. T. Hair, R. E. Anderson, R. L. Tatham and W. C. Black, Multivariate
Data Analysis with Readings, 3rd edn. Macmillan, New York, NY, USA.
1992.
[26] Y. S. Wang, "Assessing e-commerce systems success: a respecification
and validation of the DeLone and McLean model of IS success,"
Information Systems Journal, vol. 18, no. 5, 529-557, Sep 2008.
[1] P. Rosman, "M-learning-as a paradigm of new forms in education," E+M
Ekonomie a Management, vol. 1, pp. 119-125, 2008.
[2] L. Low and M. O'connell. (2007, March). Learner-centric design of digital
mobile learning. [Online]. Available: https://olt.qut.edu.au/udf/
OLT2006/gen/static/papers/Low_OLT2006_ paper.pdf/.
[3] S. E. Prokesch, "Unleasing the Power of Learning: An Interview with
British Petroleum's John Browne," Harvard Business Review, pp. 5-20,
September 1997.
[4] D. Zang, "Virtual Mentor and The Lab System-Toward Building an
Interactive, Personalized, and Intelligent Elearning Environment,"
Journal of Computer Information Systems, vol. 44, no. 3, pp. 35-43,
Spring 2004.
[5] W. H. DeLone and E. R. McLean, "Information systems success: the
quest for the dependent variable,- Information Systems Research, vol. 3,
no. 1, pp. 60-95, Mar 1992.
[6] W. H. DeLone and E .R. McLean, "The DeLone and McLean model of
information systems success: a ten-year update," Journal of Management
Information Systems, vol. 19, no. 4, pp.9-30, Spring 2003.
[7] C. Liu and K. P. Arnett, ÔÇÿExploring the factors associated with Web site
success in the context of electronic commerce," Information &
Management, vol. 38, no. 1, pp. 23-33, October 2000.
[8] T. S. H. Teo, and W. Y. Choo, "Assessing the impact of using the Internet
for competitive intelligence," Information & Management, vol. 39, no. 1,
pp. 67-83, November 2001.
[9] J. W. Palmer, "Web site usability, design, and performance metrics,"
Information Systems Research, vol. 13, no. 2, pp. 151-167, Jun 2002.
[10] P. Bharati, "People and Information Matter: Task Support Satisfaction
from the Other Side," Journal of Computer Information Systems, vol. 43,
no. 2, pp. 93-102, Winter 2002.
[11] P. B. Seddon, "A respecification and extension of the DeLone and
McLean model of IS success," Information Systems Research, vol. 8, no.
3, pp. 240-253, Sep 1997.
[12] G. Casella, G. Costagliola, F. Ferrucci, G. Polese and G. Scanniello, "A
SCORM Thin Client Architecture for E-Learning Systems Based on Web
Services," International Journal of Distance Education Technologies, vol.
5, no. 1, pp.19-35, Jan-Mar 2007.
[13] T. McGill, V. Hobbs and J. Klobas, "User-developed applications and
information systems success: a test of DeLone and McLean-s Model,"
Information Resources Management Journal, vol. 16, no. 1, pp. 24-45,
Jan-Mar 2003.
[14] M. K. Gyeung and M. O. Soo, "An exploratory study of factors
influencing m-learning success," The Journal of Computer Information
Systems, vol. 46, no. 1, pp. 92-97, Fall 2005.
[15] P. K. Hellier, G. M. Geursen, R. A. Carr and J. A. Rickard, "Customer
repurchase intention: a general structural equation model," European
Journal of Marketing, vol. 37,no. 11/12, pp. 1762-1800, 2003.
[16] S. Durvasula, S. Lysonski, S. C. Mehta and B. P. Tang, "Forging
relationships with services: the antecedents that have an impact on
behavioural outcomes in the life insurance industry," Journal of Financial
Services Marketing, vol. 8, no. 4, pp. 314-326, Jun 2004.
[17] B. R. Lewis and M. Soureli, "The antecedents of consumer loyalty in
retail banking," Journal of Consumer Behaviour, vol. 5, no. 1, pp. 15-31,
Jan/Feb 2006.
[18] J. J. Cronin, M. K. Brady and G. T. M. Hult, "Assessing the effects of
quality, value, and customer satisfaction on consumer behavioral
intentions in service environments," Journal of Retailing, vol. 76, no. 2,
pp. 193-218, Summer 2000.
[19] R. E. Anderson and S. S. Srinivasan, "E-satisfaction and e-loyalty: a
contingency framework," Psychology & Marketing, vol. 20, no.2, pp.
123-138, Feb 2003.
[20] A. Parasuraman and D. Grewal, "The impact of technology on the
quality-value-loyalty chain: a research agenda," Journal of the Academy
of Marketing Science, vol. 28, no.1, pp. 168-174, January 2000.
[21] Z. Yang and R. T. Peterson, "Customer perceived value, satisfaction, and
loyalty: the role of switching costs," Psychology & Marketing, vol. 21, no.
10, pp. 799-822, Oct 2004.
[22] A. Caruana and N. Fenech, "The effect of perceived value and overall
satisfaction on loyalty: a study among dental patients," Journal of
Medical Marketing, vol. 5, no.3, pp. 245-255, Jul 2005.
[23] H. H. Lin and Y. S. Wang, "An examination of the determinants of
customer loyalty in mobile commerce contexts," Information &
Management, vol. 43, no. 3, pp. 271-282, April 2006.
[24] J. M. Carpenter and A. Fairhurst, "Consumer shopping value, satisfaction,
and loyalty for retail apparel brands," Journal of Fashion Marketing and
Management, vol. 9, no. 3, pp. 256-269, 2005.
[25] J. T. Hair, R. E. Anderson, R. L. Tatham and W. C. Black, Multivariate
Data Analysis with Readings, 3rd edn. Macmillan, New York, NY, USA.
1992.
[26] Y. S. Wang, "Assessing e-commerce systems success: a respecification
and validation of the DeLone and McLean model of IS success,"
Information Systems Journal, vol. 18, no. 5, 529-557, Sep 2008.
@article{"International Journal of Business, Human and Social Sciences:51999", author = "Chin-Cheh Yi and Pei-Wen Liao and Chin-Feng Huang and I-Hui Hwang", title = "Acceptance of Mobile Learning: a Respecification and Validation of Information System Success", abstract = "With the proliferation of mobile computing technology, mobile learning (m-learning) will play a vital role in the rapidly growing electronic learning market. However, the acceptance of m-learning by individuals is critical to the successful implementation of m-learning systems. Thus, there is a need to research the factors that affect users- intention to use m-learning. Based on an updated information system (IS) success model, data collected from 350 respondents in Taiwan were tested against the research model using the structural equation modeling approach. The data collected by questionnaire were analyzed to check the validity of constructs. Then hypotheses describing the relationships between the identified constructs and users- satisfaction were formulated and tested.
", keywords = "m-learning, information system success, users'
satisfaction, perceived value.", volume = "3", number = "5", pages = "351-5", }
