Abstract: The paper introduces and discusses definitions and concepts from the supplier relationship management area. This review has the goal to provide readers with the basic conditions to understand the market mechanisms and the technological developments of the SRM market. Further on, the work gives a picture of the actual business environment in which the SRM vendors are in, and the main trends in the field, based on the main SRM functionalities i.e. e-Procurement, e-Sourcing and Supplier Enablement, which indicates users and software providers the future technological developments and practises that will take place in this area in the next couple of years.
Abstract: In this paper we analyze the core issues affecting
software architecture in enterprise projects where a large number of
people at different backgrounds are involved and complex business,
management and technical problems exist. We first give general
features of typical enterprise projects and then present foundations of
software architectures. The detailed analysis of core issues affecting
software architecture in software development phases is given. We
focus on three main areas in each development phase: people,
process, and management related issues, structural (product) issues,
and technology related issues. After we point out core issues and
problems in these main areas, we give recommendations for
designing good architecture. We observed these core issues and the
importance of following the best software development practices and
also developed some novel practices in many big enterprise
commercial and military projects in about 10 years of experience.
Abstract: The growing influence of service industries has
prompted greater attention being paid to service operations
management. However, service managers often have difficulty
articulating the veritable effects of their service innovation. Especially,
the performance evaluation process of service innovation problems
generally involves uncertain and imprecise data. This paper presents a
2-tuple fuzzy linguistic computing approach to dealing with
heterogeneous information and information loss problems while the
processes of subjective evaluation integration. The proposed method
based on group decision-making scenario to assist business managers
in measuring performance of service innovation manipulates the
heterogeneity integration processes and avoids the information loss
effectively.
Abstract: Information is increasing in volumes; companies are overloaded with information that they may lose track in getting the intended information. It is a time consuming task to scan through each of the lengthy document. A shorter version of the document which contains only the gist information is more favourable for most information seekers. Therefore, in this paper, we implement a text summarization system to produce a summary that contains gist information of oil and gas news articles. The summarization is intended to provide important information for oil and gas companies to monitor their competitor-s behaviour in enhancing them in formulating business strategies. The system integrated statistical approach with three underlying concepts: keyword occurrences, title of the news article and location of the sentence. The generated summaries were compared with human generated summaries from an oil and gas company. Precision and recall ratio are used to evaluate the accuracy of the generated summary. Based on the experimental results, the system is able to produce an effective summary with the average recall value of 83% at the compression rate of 25%.
Abstract: Supply chain networks are frequently hit by
unplanned events which lead to disruptions and cause operational and
financial consequences. It is neither possible to avoid disruption risk
entirely, nor are network members able to prepare for every possible
disruptive event. Therefore a continuity planning should be set up
which supports effective operational responses in supply chain
networks in times of emergencies. In this research network related
degrees of freedom which determine the options for responsive
actions are derived from interview data. The findings are further
embedded into a common risk management process. The paper
provides support for researchers and practitioners to identify the
network related options for responsive actions and to determine the
need for improving the reaction capabilities.
Abstract: This paper proposes a “soft systems" approach to
domain-driven design of computer-based information systems. We
propose a systemic framework combining techniques from Soft
Systems Methodology (SSM), the Unified Modelling Language
(UML), and an implementation pattern known as “Naked Objects".
We have used this framework in action research projects that have
involved the investigation and modelling of business processes using
object-oriented domain models and the implementation of software
systems based on those domain models. Within the proposed
framework, Soft Systems Methodology (SSM) is used as a guiding
methodology to explore the problem situation and to generate a
ubiquitous language (soft language) which can be used as the basis
for developing an object-oriented domain model. The domain model
is further developed using techniques based on the UML and is
implemented in software following the “Naked Objects"
implementation pattern. We argue that there are advantages from
combining and using techniques from different methodologies in this
way.
The proposed systemic framework is overviewed and justified as
multimethodologyusing Mingers multimethodology ideas.
This multimethodology approach is being evaluated through a
series of action research projects based on real-world case studies. A
Peer-Tutoring case study is presented here as a sample of the
framework evaluation process
Abstract: With the development of the Internet, E-commerce is
growing at an exponential rate, and lots of online stores are built up to
sell their goods online. A major factor influencing the successful
adoption of E-commerce is consumer-s trust. For new or unknown
Internet business, consumers- lack of trust has been cited as a major
barrier to its proliferation. As web sites provide key interface for
consumer use of E-Commerce, we investigate the design of web site to
build trust in E-Commerce from a design science approach. A
conceptual model is proposed in this paper to describe the ontology of
online transaction and human-computer interaction. Based on this
conceptual model, we provide a personalized webpage design
approach using Bayesian networks learning method. Experimental
evaluation are designed to show the effectiveness of web
personalization in improving consumer-s trust in new or unknown
online store.
Abstract: Since Cloud environment has appeared as the most powerful
keyword in the computing industry, the growth in VDI (Virtual Desktop
Infrastructure) became remarkable in domestic market. In recent years, with the trend
that mobile devices such as smartphones and pads spread so rapidly, the strengths of
VDI that allows people to access and perform business on the move along with
companies' office needs expedite more rapid spread of VDI.
In this paper, mobile OTP (One-Time Password) authentication method is proposed
to secure mobile device portability through rapid and secure authentication using
mobile devices such as mobile phones or pads, which does not require additional
purchase or possession of OTP tokens of users. To facilitate diverse and wide use of
Services in the future, service should be continuous and stable, and above all, security
should be considered the most important to meet advanced portability and user
accessibility, the strengths of VDI.
Abstract: In our modern world, more physical transactions are being substituted by electronic transactions (i.e. banking, shopping, and payments), many businesses and companies are performing most of their operations through the internet. Instead of having a physical commerce, internet visitors are now adapting to electronic commerce (e-Commerce). The ability of web users to reach products worldwide can be greatly benefited by creating friendly and personalized online business portals. Internet visitors will return to a particular website when they can find the information they need or want easily. Dealing with this human conceptualization brings the incorporation of Artificial/Computational Intelligence techniques in the creation of customized portals. From these techniques, Fuzzy-Set technologies can make many useful contributions to the development of such a human-centered endeavor as e-Commerce. The main objective of this paper is the implementation of a Paradigm for the Intelligent Design and Operation of Human-Computer interfaces. In particular, the paradigm is quite appropriate for the intelligent design and operation of software modules that display information (such Web Pages, graphic user interfaces GUIs, Multimedia modules) on a computer screen. The human conceptualization of the user personal information is analyzed throughout a Cascaded Fuzzy Inference (decision-making) System to generate the User Ascribe Qualities, which identify the user and that can be used to customize portals with proper Web links.
Abstract: Tourism and coastal lines are the business sectors
since centuries especially in the European Nations and Albania is one
such spots. However, in recent decades tourism is experienced as
vulnerability of the surrounding ecological conditions of air, soil,
water, land and the communities that are dependant and sharing the
ecosystem among flora and fauna. Experts opine that apart from the
maintenance of near-originality of ecological biodiversity the tourism
rather known as ecotourism an indigenous socio-cultural
maintenance of indigenous/traditional knowledge of the local people
must be well cared in order to sustain on sustainable grounds. As a
general tendency, growth of tourism has been affected by the deterioration in the economic conditions on one aspect and unsustainable ecological areas affected since human interventions
earlier to this has negative impact on futuristic tourist spots. However, tourism in Albania as of now is 11% of GDP and coastal regions accounting to 2-4%. An amicable Mediterranean
climate with 300 sunny days similar parameters of Greece and Spain
throws up sustainable ecotourism in future decades provided public services namely, transportation, road safety, lodging, food
availability, recreational regiments, banking accessibility are as per
the World Tourism Organizations- protocols. Thus as of Albanian
situation, classification of ecotourism activities to safe-guard the localities with its maintenance of ecological land, water and climate
has become a paramount importance with a wanting and satisfactory options through harnessing human energy for profit and fitness of
ecological flora and fauna. A check on anthropogenic wastes and
their safer utilizations inclusive of agricultural and industrial
operations in line with Lalzi Bay Coastal Line are of utmost importance for the reason that the Adriatic Sea Coast is the one long
stretch of Albanian Lifeline. The present work is based on the methodology of the sustainable management of the same issue.
Abstract: Positioning the organization in the strategic
environment of its industry is one of the first and most important
phases of the organizational strategic planning and in today
knowledge-based economy has its importance been duplicated for
higher education institutes as the centers of education, knowledge
creation and knowledge worker training. Up to now, various models
with diverse approaches have been applied to investigate
organizations- strategic position in different industries. Regarding the
essential importance and strategic role of quality in higher education
institutes, in this study, a quality-oriented approach has been
suggested to positioning them in their strategic environment. Then
the European Foundation of Quality Management (EFQM) model has
been adopted to position the top Iranian business schools in their
strategic environment. The result of this study can be used in strategic
planning of these institutes as well as the other Iranian business
schools.
Abstract: Business rules and data warehouse are concepts and
technologies that impact a wide variety of organizational tasks. In
general, each area has evolved independently, impacting application
development and decision-making. Generating knowledge from data
warehouse is a complex process. This paper outlines an approach to
ease import of information and knowledge from a data warehouse
star schema through an inference class of business rules. The paper
utilizes the Oracle database for illustrating the working of the
concepts. The star schema structure and the business rules are stored
within a relational database. The approach is explained through a
prototype in Oracle-s PL/SQL Server Pages.
Abstract: In the current research, we present an operation framework and protection mechanism to facilitate secure environment to protect mobile agents against tampering. The system depends on the presence of an authentication authority. The advantage of the proposed system is that security measures is an integral part of the design, thus common security retrofitting problems do not arise. This is due to the presence of AlGamal encryption mechanism to protect its confidential content and any collected data by the agent from the visited host . So that eavesdropping on information from the agent is no longer possible to reveal any confidential information. Also the inherent security constraints within the framework allow the system to operate as an intrusion detection system for any mobile agent environment. The mechanism is tested for most of the well known severe attacks against agents and networked systems. The scheme proved a promising performance that makes it very much recommended for the types of transactions that needs highly secure environments, e. g., business to business.
Abstract: The inability to implement the principles of good
corporate governance (GCG) as demonstrated in the surveys is due to
a number of constraints which can be classified into three; namely internal constraints, external constraints, and constraints coming
from the structure of ownership. The issues in the internal constraints
mentioned are related to the function of several elements of the company. As a business organization, corporation is unable to
achieve its goal to successfully implement GCG principles since it is
not support by its internal elements- functions. Two of several numbers of internal elements of a company are ethical work climate
and leadership style of the top management.
To prove the correlation between internal function of organization
(in this case ethical work climate and transformational leadership)
and the successful implementation of GCG principles, this study
proposes two hypotheses to be empirically tested on thirty surveyed organizations; eleven of which are state-owned companies and
nineteen are private companies. These thirty corporations are listed in
the Jakarta Stock Exchange. All state-owned companies in the
samples are those which have been privatized.
The research showed that internal function of organization give
support to the successful implementation of GCG principle. In this
research we can prove that : (i) ethical work climate has positive
significance of correlation with the successful implementation of
social awareness principle (one of principles on GCG) and, (ii) only
at the state-owned companies, transformational leadership have
positive significance effect to forming the ethical work climate.
Abstract: Majority of Business Software Systems (BSS)
Development and Enhancement Projects (D&EP) fail to meet criteria
of their effectiveness, what leads to the considerable financial losses.
One of the fundamental reasons for such projects- exceptionally low
success rate are improperly derived estimates for their costs and time.
In the case of BSS D&EP these attributes are determined by the work
effort, meanwhile reliable and objective effort estimation still appears
to be a great challenge to the software engineering. Thus this paper is
aimed at presenting the most important synthetic conclusions coming
from the author-s own studies concerning the main factors of
effective BSS D&EP work effort estimation. Thanks to the rational
investment decisions made on the basis of reliable and objective
criteria it is possible to reduce losses caused not only by abandoned
projects but also by large scale of overrunning the time and costs of
BSS D&EP execution.
Abstract: The fundamental objective of the university is to
genuinely provide a higher education to mankind and society. Higher
education institutions earn billions of dollars in research funds, granted
by national government or related institutions, which literally came
from taxpayers. Everyday universities consume those grants; in return,
provide society with a human resource and research developments.
However, not all taxpayers have their major concerns on those
researches, other than that they are more curiously to see the project
being build tangibly and evidently to certify what they pay for. This
paper introduces the concept of University – Community Business
Continuity Management for Disaster – Resilient City, which modified
the concept of Business Continuity Management (BCM) toward
university community to create advancing collaboration leading to the
disaster – resilient community and city. This paper focuses on
describing in details the backgrounds and principles of the concept and
discussing the advantages and limitations of the concept.
Abstract: This study extends research on the relationship
between marketing strategy and market segmentation by
investigating on market segments in the cement industry.
Competitive strength and rivals distance from the factory were used
as business environment. A three segment (positive, neutral or
indifferent and zero zones) were identified as strategic segments. For
each segment a marketing strategy (aggressive, defensive and
decline) were developed. This study employed data from cement
industry to fulfill two objectives, the first is to give a framework to
the segmentation of cement industry and the second is developing
marketing strategy with varying competitive strength. Fifty six
questionnaires containing close-and open-ended questions were
collected and analyzed. Results supported the theory that segments
tend to be more aggressive than defensive when competitive strength
increases. It is concluded that high strength segments follow total
market coverage, concentric diversification and frontal attack to their
competitors. With decreased competitive strength, Business tends to
follow multi-market strategy, product modification/improvement and
flank attack to direct competitors for this kind of segments. Segments
with weak competitive strength followed focus strategy and decline
strategy.
Abstract: With the extensive inclusion of document, especially
text, in the business systems, data mining does not cover the full
scope of Business Intelligence. Data mining cannot deliver its impact
on extracting useful details from the large collection of unstructured
and semi-structured written materials based on natural languages.
The most pressing issue is to draw the potential business intelligence
from text. In order to gain competitive advantages for the business, it
is necessary to develop the new powerful tool, text mining, to expand
the scope of business intelligence.
In this paper, we will work out the strong points of text mining in
extracting business intelligence from huge amount of textual
information sources within business systems. We will apply text
mining to each stage of Business Intelligence systems to prove that
text mining is the powerful tool to expand the scope of BI. After
reviewing basic definitions and some related technologies, we will
discuss the relationship and the benefits of these to text mining. Some
examples and applications of text mining will also be given. The
motivation behind is to develop new approach to effective and
efficient textual information analysis. Thus we can expand the scope
of Business Intelligence using the powerful tool, text mining.
Abstract: Owing the fact that optimization of business process
is a crucial requirement to navigate, survive and even thrive in
today-s volatile business environment, this paper presents a
framework for selecting a best-fit optimization package for solving
complex business problems. Complexity level of the problem and/or
using incorrect optimization software can lead to biased solutions of
the optimization problem. Accordingly, the proposed framework
identifies a number of relevant factors (e.g. decision variables,
objective functions, and modeling approach) to be considered during
the evaluation and selection process. Application domain, problem
specifications, and available accredited optimization approaches are
also to be regarded. A recommendation of one or two optimization
software is the output of the framework which is believed to provide
the best results of the underlying problem. In addition to a set of
guidelines and recommendations on how managers can conduct an
effective optimization exercise is discussed.
Abstract: This paper aims at a new challenge of customer
satisfaction on mobile customer relationship management. In this
paper presents a conceptualization of mCRM on its unique
characteristics of customer satisfaction. Also, this paper develops an
empirical framework in conception of customer satisfaction in
mCRM. A single-case study is applied as the methodology. In order to
gain an overall view of the empirical case, this paper accesses to
invisible and important information of company in this investigation.
Interview is the key data source form the main informants of the
company through which the issues are identified and the proposed
framework is built. It supports the development of customer
satisfaction in mCRM; links this theoretical framework into practice;
and provides the direction for future research. Therefore, this paper is
very useful for the industries as it helps them to understand how
customer satisfaction changes the mCRM structure and increase the
business competitive advantage. Finally, this paper provides a
contribution in practice by linking a theoretical framework in
conception of customer satisfaction in mCRM for companies to a
practical real case.