Abstract: Knowledge development in companies relies on
knowledge-intensive business processes, which are characterized by
a high complexity in their execution, weak structuring,
communication-oriented tasks and high decision autonomy, and often the need for creativity and innovation. A foundation of knowledge development is provided, which is based on a new conception of
knowledge and knowledge dynamics. This conception consists of a three-dimensional model of knowledge with types, kinds and qualities. Built on this knowledge conception, knowledge dynamics is
modeled with the help of general knowledge conversions between
knowledge assets. Here knowledge dynamics is understood to cover
all of acquisition, conversion, transfer, development and usage of
knowledge. Through this conception we gain a sound basis for
knowledge management and development in an enterprise. Especially
the type dimension of knowledge, which categorizes it according to
its internality and externality with respect to the human being, is crucial for enterprise knowledge management and development,
because knowledge should be made available by converting it to
more external types.
Built on this conception, a modeling approach for knowledgeintensive
business processes is introduced, be it human-driven,e-driven or task-driven processes. As an example for this approach, a model of the creative activity for the renewal planning of
a product is given.
Abstract: Business continuity management (BCM) identifies
potential external and internal threats to an organization and their
impacts to business operations. The goal of the article is to identify,
based on the analysis of employee turnover in organizations in the
Czech Republic, the role of personnel planning in BCM. The article
is organized as follows. The first part of the article concentrates on
the theoretical background of the topic. The second part of the article
is dedicated to the evaluation of the outcomes of the survey
conducted (questionnaire survey), focusing on the analysis of
employee turnover in organizations in the Czech Republic. The final
part of the article underlines the role of personnel planning in BCM,
since poor planning of staff needs in an organization can represent
a future threat for business continuity ensuring.
Abstract: Sub-prime mortgage crisis which began in the US is
regarded as the most economic crisis since the Great Depression in the
early 20th century. Especially, hidden problems on efficient operation
of a business were disclosed at a time and many financial institutions
went bankrupt and filed for court receivership. The collapses of
physical market lead to bankruptcy of manufacturing and construction
businesses. This study is to analyze dynamic efficiency of construction
businesses during the five years at the turn of the global financial
crisis. By discovering the trend and stability of efficiency of a
construction business, this study-s objective is to improve
management efficiency of a construction business in the
ever-changing construction market. Variables were selected by
analyzing corporate information on top 20 construction businesses in
Korea and analyzed for static efficiency in 2008 and dynamic
efficiency between 2006 and 2010. Unlike other studies, this study
succeeded in deducing efficiency trend and stability of a construction
business for five years by using the DEA/Window model. Using the
analysis result, efficient and inefficient companies could be figured
out. In addition, relative efficiency among DMU was measured by
comparing the relationship between input and output variables of
construction businesses. This study can be used as a literature to
improve management efficiency for companies with low efficiency
based on efficiency analysis of construction businesses.
Abstract: “Web of Trust" is one of the recognized goals for
Web 2.0. It aims to make it possible for the people to take
responsibility for what they publish on the web, including
organizations, businesses and individual users. These objectives,
among others, drive most of the technologies and protocols recently
standardized by the governing bodies. One of the great advantages of
Web infrastructure is decentralization of publication. The primary
motivation behind Web 2.0 is to assist the people to add contents for
Collective Intelligence (CI) while providing mechanisms to link
content with people for evaluations and accountability of
information. Such structure of contents will interconnect users and
contents so that users can use contents to find participants and vice
versa. This paper proposes conceptual information storage and
linking model, based on decentralized information structure, that
links contents and people together. The model uses FOAF, Atom,
RDF and RDFS and can be used as a blueprint to develop Web 2.0
applications for any e-domain. However, primary target for this
paper is online trust evaluation domain. The proposed model targets
to assist the individuals to establish “Web of Trust" in online trust
domain.
Abstract: Retention in the IT profession is critical for
organizations to stay competitive and operate reliably in the dynamic
business environment. Most organizations rely on compensation and
rewards as primary tools to enhance retention of employees. In this
quantitative survey-based study conducted at a large global bank, we
analyze the perceptions of 575 information technology (IT) software
professionals in India and Malaysia and find that fairness of rewards
has very little impact on retention likelihood. It is far more important
to actively involve employees in organizational activities. In
addition, our findings indicate that involvement is far more important
than information flow: the typical organizational communication to
keep employees informed.
Abstract: Distance education program is a dimension of contemporary and new education technologies. Concepts and applications in this field are the results of a series of educational demands and developments in various communication and education technologies. Distance education applications have some conceptual bases. These are creating new education opportunities, realizing work-education unity, getting democratic in education, lifelong education, tendency to individual matters, effective use of institutions, integration of technology and education, tendency to individual and social needs, taking three dimensional integration as the main principle (publishing, printed materials and face to face education), reaching maximum mass, individual and mass education integrity and education demand and financial matters balance. Economics, Business Administration and Open Education faculties, which have been giving education within Anadolu University since 1982 in Turkey, are carrying on education with nearly 1.000.000 students. The aim of this study is to determine organizational commitment levels of students who have been studying at Anadolu University Economics, Business Administration and Open Education faculties in the scope of affective, continuance and nominative commitment in Allen&Meyer model. In the study, organizational commitment of the Economics, Business Administration and Open Education faculty students, who are receiving education by means of distance education, to their faculties is dealt after introducing Anadolu University Distance Education system which gives higher education via distance education method in Turkey. In order to increase the success level of faculties it is required for students to have high level of organizational commitment to their faculties. A questionnaire has been applied by using “Organizational Commitment Scale", developed by Meyer&Allen to determine organizational commitments of Economics, Business Administration and Open Education students. Organizational commitment is dealt with as affective, continuance and nominative commitment. The questionnaire was applied face to face to randomly chosen 500 students living in Eskişehir and the data was downloaded to the computer by using SPSS program and the results were analyzed in terms of demographic features (gender, age, marital status, years of study, work and income level) of students by using frequency test, ttest and ANOVA test. As a result of these analyses, when the comments of Open Education Faculty students on levels of affective, continuance and nominative commitment to their faculties were examined, it has been revealed that continuance commitment level has the highest rate. Among the female participants; continuance commitment is high in the age range of 30-40, for normative commitment it is 17-22. However no dominant age range was defined for affective commitment. Regarding the marital status; continuance commitment average is higher among married participants; but nominative affective commitment average is higher among single participants. As to the years of study, affective and continuance commitment is higher among senior students while normative commitment is higher among junior students. Moreover; in terms of continuance, affective and normative commitment, those who do not work and have low income have higher level of all there commitment types than those who work and have relatively high income.
Abstract: Achieving success is a highly critical issue for the
companies to survive in a competitive business environment. The
construction industry is also an area where there is strong
competition due to a large number of construction contractors. There
have been many factors such as qualified employees, quality
workmanship and financial management that can lead to company
success in the construction industry. The aim of this study was to
investigate the critical factors leading to construction company
success. Within this context, a survey was carried out among 40
Turkish construction companies which are located in the Northwest
region of Turkey. In this survey, top-level managers and owners of
the companies were interviewed. The interviews took place over a
five month period between January and May 2007. Finally, the
ranking of the critical success factors has been determined by using
the Simple Multi Attribute Rating Technique (SMART). Based on
the results, business management, financial conditions and
owner/manager characteristics were determined as the most
important factors to company success.
Abstract: In the current study we present a system that is
capable to deliver proxy based differentiated service. It will help the
carrier service node to sell a prepaid service to clients and limit the
use to a particular mobile device or devices for a certain time. The
system includes software and hardware architecture for a mobile
device with moderate computational power, and a secure protocol for
communication between it and its carrier service node. On the
carrier service node a proxy runs on a centralized server to be
capable of implementing cryptographic algorithms, while the mobile
device contains a simple embedded processor capable of executing
simple algorithms. One prerequisite is needed for the system to run
efficiently that is a presence of Global Trusted Verification Authority
(GTVA) which is equivalent to certifying authority in IP networks.
This system appears to be of great interest for many commercial
transactions, business to business electronic and mobile commerce,
and military applications.
Abstract: Several wireless networks security standards have been proposed and widely implemented in both business and home environments in order to protect the network from unauthorized access. However, the implementation of such standards is usually achieved by network administrators without even knowing the standards- weaknesses and strengths. The intention of this paper is to evaluate and analyze the impact over the network-s security due to the implementation of the wireless networks security standards WEP, WPA and WLAN 802.1X.
Abstract: Business and IT alignment has continued as a
top concern for business and IT executives for almost three
decades. Many researchers have conducted empirical studies on
the relationship between business-IT alignment and performance.
Yet, these approaches, lacking a social perspective, have had little
impact on sustaining performance and competitive advantage. In
addition to the limited alignment literature that explores
organisational learning that is represented in shared understanding,
communication, cognitive maps and experiences.
Hence, this paper proposes an integrated process that enables
social and intellectual dimensions through the concept of
organisational learning. In particular, the feedback and feedforward
process which provide a value creation across dynamic
multilevel of learning. This mechanism enables on-going
effectiveness through development of individuals, groups and
organisations, which improves the quality of business and IT
strategies and drives to performance.
Abstract: This paper describes the architecture for a collaborative Car Pooling System based on a credits mechanism to motivate the cooperation among users. Users can spend the accumulated credits on parking facilities. For this, we propose a business model to support the collaboration between a car pooling system and parking facilities. The Portuguese Lisbon-s Metropolitan area is used as application scenario.
Abstract: Structural Integrity Management (SIM) is
important for the protection of offshore crew, environment, business assets and company and industry reputation. API RP 2A contained guidelines for assessment of existing platforms mostly for the Gulf
of Mexico (GOM). ISO 19902 SIM framework also does not
specifically cater for Malaysia. There are about 200 platforms in
Malaysia with 90 exceeding their design life. The Petronas Carigali
Sdn Bhd (PCSB) uses the Asset Integrity Management System and
the very subjective Risk based Inspection Program for these
platforms. Petronas currently doesn-t have a standalone Petronas
Technical Standard PTS-SIM. This study proposes a recommended
practice for the SIM process for offshore structures in Malaysia,
including studies by API and ISO and local elements such as the
number of platforms, types of facilities, age and risk ranking. Case
study on SMG-A platform in Sabah shows missing or scattered
platform data and a gap in inspection history. It is to undergo a level
3 underwater inspection in year 2015.
Abstract: This paper provides a key driver-based conceptual framework that can be used to improve a firm-s success in commercializing technology and in new product innovation resulting from collaboration with other organizations through strategic alliances. Based on a qualitative study using an interview approach, strategic alliances of entrepreneurs in the food processing industry in Thailand are explored. This paper describes factors affecting decisions to collaborate through alliances. It identifies four issues: maintaining the efficiency of the value chain for production capability, adapting to present and future competition, careful assessment of value of outcomes, and management of innovation. We consider five driving factors: resource orientation, assessment of risk, business opportunity, sharing of benefits and confidence in alliance partners. These factors will be of interest to entrepreneurs and policy makers with regard to further understanding of the direction of business strategies.
Abstract: The objectives of this research paper were to study the
influencing factors that contributed to the success of electronic
commerce (e-commerce) and to study the approach to enhance the
standard of e-commerce for small and medium enterprises (SME).
The research paper focused the study on only sole proprietorship
SMEs in Bangkok, Thailand. The factors contributed to the success
of SME included business management, learning in the organization,
business collaboration, and the quality of website. A quantitative and
qualitative mixed research methodology was used. In terms of
quantitative method, a questionnaire was used to collect data from
251 sole proprietorships. The System Equation Model (SEM) was
utilized as the tool for data analysis. In terms of qualitative method,
an in-depth interview, a dialogue with experts in the field of ecommerce
for SMEs, and content analysis were used.
By using the adjusted causal relationship structure model, it was
revealed that the factors affecting the success of e-commerce for
SMEs were found to be congruent with the empirical data. The
hypothesis testing indicated that business management influenced the
learning in the organization, the learning in the organization
influenced business collaboration and the quality of the website, and
these factors, in turn, influenced the success of SMEs. Moreover, the
approach to enhance the standard of SMEs revealed that the majority
of respondents wanted to enhance the standard of SMEs to a high
level in the category of safety of e-commerce system, basic structure
of e-commerce, development of staff potentials, assistance of budget
and tax reduction, and law improvement regarding the e-commerce
respectively.
Abstract: There is no doubt that Internet technology is widely used by hotels and its demand is constantly booming. Hotels have largely adopted website information services through using different interactive tools, dimensions and attributes to achieve excellence in functionality and usability but these do not necessary equate with website effectiveness. One way to investigate the effectiveness of hotel website is from the perspective ofe-consumers. This exploratory research is to investigate the perceived importance of websites effectiveness of some selected independent small and medium-sized hotels (SMHs) located in Dubai, United Arab Emirates, from the perspective of Omanie-consumers by using non-random sampling method. From 400 questionnaire addressed to respondents in 27 organizations in Muscat the capital city of Oman, 173 are valid. Findings of this study assist SMHs management in Dubai with the reallocation of their resources and efforts in order to supportebusiness development and to sustain a competitive advantage.
Abstract: Knowledge is renowned as a significant component
for sustaining competitive advantage and gives leading edge in
business. This study emphasizes towards proper and effectuate
utilization of internal and external (both either explicit or tacit)
knowledge comes from stakeholders, highly supportive to combat
with the challenges and enhance organizational productivity.
Furthermore, it proposed a model under context of IRSA framework
which facilitates the organization including flow of knowledge and
experience sharing among employees. In discussion section an
innovative model which indulges all functionality as mentioned in
analysis section.
Abstract: Petrol Fuel Station (PFS) has potential hazards to the
people, asset, environment and reputation of an operating company.
Fire hazards, static electricity air pollution evoked by aliphatic and
aromatic organic compounds are major causes of accident/incident
occurrence at fuel station. Activities such as carelessness,
maintenance, housekeeping, slips trips and falls, transportation
hazard, major and minor injuries, robbery and snake bites has a
potential to create unsafe conditions. The level of risk of these
hazards varies according to location and country. The emphasis on
safety considerations by the government is variable all around the
world. Developed countries safety records are much better as
compared to developing countries safety statistics. There is no
significant approach available to highlight the unsafe acts and unsafe
conditions during operation and maintenance of fuel station. Fuel
station is the most commonly available facilities that contain
flammable and hazardous materials. Due to continuous operation of
fuel station they pose various hazards to people, environment and
assets of an organization. To control these hazards, there is a need for
specific approach. PFS operation is unique as compared to other
businesses. For smooth operations it demands an involvement of
operating company, contractor and operator group. This study will
focus to address hazard contributing factors that have a potential to
make PFS operation risky. One year data collected, 902 activities
analyzed, comparisons were made to highlight significant
contributing factors. The study will provide help and assistance to
PFS outlet marketing companies to make their fuel station operation
safer. It will help health safety and environment (HSE) professionals
to arrest the gap available related to safety matters at PFS.
Abstract: The validity of Herzberg-s Two-Factor Theory of
Motivation was tested empirically by surveying 2372 chemical fiber
employees in 2012. In the valid sample of 1875 respondents, the
degree of overall job satisfaction was more than moderate. The most
highly valued components of job satisfaction were: “corporate image,"
“collaborative working atmosphere," and “supervisor-s expertise";
whereas the lowest mean score was 34.65 for “job rotation and
promotion." The top three job retention options rated by the
participants were “good image of the enterprise," “good
compensation," and “workplace is close to my residence." The overall
evaluation of the level of thriving facilitation workplace reached
almost to “mostly agree." For those participants who chose at least
one motivator as their job retention options had significantly greater
job satisfaction than those who chose only hygiene factors as their
retention options. Therefore, Herzberg-s Two-Factor Theory of
Motivation was proven valid in this study.
Abstract: Logistics is part of the supply chain processes that
plans, implements, and controls the efficient and effective forward
and reverse flow and storage of goods, services, and related
information between the point of origin and the point of consumption
in order to meet customer requirements. This research aims to
investigate the current status and future direction of the use of
Information Technology (IT) for logistics, focusing on Supply Chain
Management (SCM) and E-Commerce adoption in Malaysia.
Therefore, this research stresses on the type of technology being
adopted, factors, benefits and barriers affecting the innovation in
SCM and E-Commerce technology adoption among Logistics
Service Providers (LSP). A mailed questionnaire survey was
conducted to collect data from 265 logistics companies in Johor. The
research revealed a high level of SCM technology adoption among
LSP as they had adopted SCM technology in various business
processes while they perceived a high level of benefits from SCM
adoption.
Abstract: This paper provides an introduction into the evolution
of information and communication technology and illustrates its
usage in the work domain. The paper is sub-divided into two parts.
The first part gives an overview over the different phases of
information processing in the work domain. It starts by charting the
past and present usage of computers in work environments and shows
current technological trends, which are likely to influence future
business applications. The second part starts by briefly describing,
how the usage of computers changed business processes in the past,
and presents first Ambient Intelligence applications based on
identification and localization information, which are already used in
the production and retail sector. Based on current systems and
prototype applications, the paper gives an outlook of how Ambient
Intelligence technologies could change business processes in the
future.