Modeling of Knowledge-Intensive Business Processes
Knowledge development in companies relies on
knowledge-intensive business processes, which are characterized by
a high complexity in their execution, weak structuring,
communication-oriented tasks and high decision autonomy, and often the need for creativity and innovation. A foundation of knowledge development is provided, which is based on a new conception of
knowledge and knowledge dynamics. This conception consists of a three-dimensional model of knowledge with types, kinds and qualities. Built on this knowledge conception, knowledge dynamics is
modeled with the help of general knowledge conversions between
knowledge assets. Here knowledge dynamics is understood to cover
all of acquisition, conversion, transfer, development and usage of
knowledge. Through this conception we gain a sound basis for
knowledge management and development in an enterprise. Especially
the type dimension of knowledge, which categorizes it according to
its internality and externality with respect to the human being, is crucial for enterprise knowledge management and development,
because knowledge should be made available by converting it to
more external types.
Built on this conception, a modeling approach for knowledgeintensive
business processes is introduced, be it human-driven,e-driven or task-driven processes. As an example for this approach, a model of the creative activity for the renewal planning of
a product is given.
[1] Ammann, E., "Modeling of Knowledge-Intensive Business Processes
with Human Interactions", in: Proc. of the 4th Int. Conf. on
Internet,Web Applications and Services, Venice, Italy, 2009, pp.608-613.
[2] Ammann, E. "BPMN-KEC2 - An Extension of BPMN for Knowledge-
Related Business Process Modeling", Internal Scientific Report, Reutlingen University, Germany, 2009.
[3] Ammann, E., Ruiz-Montiel, M., Navas-Delgado, I.,.Aldana-Montes, J.:
"A Knowledge Development Conception and its Implementation:
Knowledge Ontology, Rule System and Application Scenarios", in:
Proc. of the 2nd International Conference on Advanced Cognitive Technologies and Applications, Lisbon, Portugal, 2010, pp. 60-65.
[4] "Business Process Modeling Notation Specification", OMG Final
Adopted Specification, http://www.omg.org/spec/BPMN/1.1/, 2008.
[5] De Jong, T., Fergusson-Hessler, M.G.M., "Types and Qualities of
Knowledge", Educational Psychologist, 31(2), 1996, pp.105-113.
[6] Gronau, N.,Fröming, J., "KMDL® - Eine semiformale
Beschreibungssprache zur Modellierung von Wissenskonversionen" (in
German), irtschaftsinformatik, Vol. 48, No. 5, 2006, pp. 349-360.
[7] Harrison-Broninski, K., Human Interactions - The Heart and Soul of
Business Process Management, Meghan-Kiffer-Press, Tampa, Florida
(USA), 2005.
[8] Hasler Rumois, U., Studienbuch Wissensmanagement (in German),
UTB orell fuessli, Z├╝rich, 2007.
[9] Lehner, F., Wissensmanagement (in German), 5th ed., Hanser,
M├╝nchen,2012.
[10] Nonaka, I., Takeuchi, H., The Knowledge-Creating Company - How
Japanese Companies Foster Creativity and Innovation for Competitive
Advantage, Oxford University Press, London, 1995.
[11] Polanyi, M., The Tacit Dimension, Routledge and Keegan, London, 1966.
[12] Weske, M., Business Process Management, Springer, Berlin Heidelberg
2007.
[1] Ammann, E., "Modeling of Knowledge-Intensive Business Processes
with Human Interactions", in: Proc. of the 4th Int. Conf. on
Internet,Web Applications and Services, Venice, Italy, 2009, pp.608-613.
[2] Ammann, E. "BPMN-KEC2 - An Extension of BPMN for Knowledge-
Related Business Process Modeling", Internal Scientific Report, Reutlingen University, Germany, 2009.
[3] Ammann, E., Ruiz-Montiel, M., Navas-Delgado, I.,.Aldana-Montes, J.:
"A Knowledge Development Conception and its Implementation:
Knowledge Ontology, Rule System and Application Scenarios", in:
Proc. of the 2nd International Conference on Advanced Cognitive Technologies and Applications, Lisbon, Portugal, 2010, pp. 60-65.
[4] "Business Process Modeling Notation Specification", OMG Final
Adopted Specification, http://www.omg.org/spec/BPMN/1.1/, 2008.
[5] De Jong, T., Fergusson-Hessler, M.G.M., "Types and Qualities of
Knowledge", Educational Psychologist, 31(2), 1996, pp.105-113.
[6] Gronau, N.,Fröming, J., "KMDL® - Eine semiformale
Beschreibungssprache zur Modellierung von Wissenskonversionen" (in
German), irtschaftsinformatik, Vol. 48, No. 5, 2006, pp. 349-360.
[7] Harrison-Broninski, K., Human Interactions - The Heart and Soul of
Business Process Management, Meghan-Kiffer-Press, Tampa, Florida
(USA), 2005.
[8] Hasler Rumois, U., Studienbuch Wissensmanagement (in German),
UTB orell fuessli, Z├╝rich, 2007.
[9] Lehner, F., Wissensmanagement (in German), 5th ed., Hanser,
M├╝nchen,2012.
[10] Nonaka, I., Takeuchi, H., The Knowledge-Creating Company - How
Japanese Companies Foster Creativity and Innovation for Competitive
Advantage, Oxford University Press, London, 1995.
[11] Polanyi, M., The Tacit Dimension, Routledge and Keegan, London, 1966.
[12] Weske, M., Business Process Management, Springer, Berlin Heidelberg
2007.
@article{"International Journal of Business, Human and Social Sciences:56126", author = "Eckhard M. Ammann", title = "Modeling of Knowledge-Intensive Business Processes", abstract = "Knowledge development in companies relies on
knowledge-intensive business processes, which are characterized by
a high complexity in their execution, weak structuring,
communication-oriented tasks and high decision autonomy, and often the need for creativity and innovation. A foundation of knowledge development is provided, which is based on a new conception of
knowledge and knowledge dynamics. This conception consists of a three-dimensional model of knowledge with types, kinds and qualities. Built on this knowledge conception, knowledge dynamics is
modeled with the help of general knowledge conversions between
knowledge assets. Here knowledge dynamics is understood to cover
all of acquisition, conversion, transfer, development and usage of
knowledge. Through this conception we gain a sound basis for
knowledge management and development in an enterprise. Especially
the type dimension of knowledge, which categorizes it according to
its internality and externality with respect to the human being, is crucial for enterprise knowledge management and development,
because knowledge should be made available by converting it to
more external types.
Built on this conception, a modeling approach for knowledgeintensive
business processes is introduced, be it human-driven,e-driven or task-driven processes. As an example for this approach, a model of the creative activity for the renewal planning of
a product is given.", keywords = "Conception of knowledge, knowledge dynamics, modeling notation, knowledge-intensive business processes.", volume = "6", number = "11", pages = "3054-7", }