Abstract: This paper analyzed the perception of e-commerce
application services by construction material traders in Malaysia.
Five attributes were tested: usability, reputation, trust, privacy and
familiarity. Study methodology consists of survey questionnaire and
statistical analysis that includes reliability analysis, factor analysis,
ANOVA and regression analysis. The respondents were construction
material traders, including hardware stores in Klang Valley, Kuala
Lumpur.
Findings support that usability and familiarity with e-commerce
services in Malaysia have insignificant influence on the acceptance of
e-commerce application. However, reputation, trust and privacy
attributes have significant influence on the choice of e-commerce
acceptance by construction material traders. E-commerce
applications studied included customer database, e-selling, emarketing,
e-payment, e-buying and online advertising. Assumptions
are made that traders have basic knowledge and exposure to ICT
services. i.e. internet service and computers. Study concludes that
reputation, privacy and trust are the three website attributes that
influence the acceptance of e-commerce by construction material
traders.
Abstract: One of the most important aspects expected from an
ERP system is to mange user\administrator manual documents
dynamically. Since an ERP package is frequently changed during its
implementation in customer sites, it is often needed to add new
documents and/or apply required changes to existing documents in
order to cover new or changed capabilities. The worse is that since
these changes occur continuously, the corresponding documents
should be updated dynamically; otherwise, implementing the ERP
package in the organization encounters serious risks. In this paper, we
propose a new architecture which is based on the agent oriented
vision and supplies the dynamic document generation expected from
ERP systems using several independent but cooperative agents.
Beside the dynamic document generation which is the main issue of
this paper, the presented architecture will address some aspects of
intelligence and learning capabilities existing in ERP.
Abstract: The purpose of this research was to study the factors
that influenced the success of mobile phone entrepreneurs at Central
Plaza. The sample group included 187 entrepreneurs at Central Plaza.
A questionnaire was utilized as a tool to collect data. Statistics used
in this research included frequency, percentage, mean, and standard
deviation. Independent- sample t- test, one way ANOVA, and
multiple regression analysis. Data were analyzed by using Statistical
Package for the Social Sciences.The findings disclosed that the
majority of respondents were male between 25-40 years old, and held
an undergraduate degree. The average income of respondents was
between 15,001-25,000 baht. The majority of respondents had less
than 5 years of working experience.
In terms of personality, the findings revealed that expression and
agreement were ranked at the highest level. Whereas, emotion
stability, consciousness, open to new experience were ranked at high.
From the hypotheses testing, the findings revealed that different
genders had different success in their mobile phone business with
different income from the last 6 months. However, difference in age,
income, level of education, and experience affected the success in
terms of income, number of customers, and overall success of
business. Moreover, the factors of personalities included expression,
agreement, emotion stability, consciousness, open to new experience,
and competitive strategy. From the findings, these factors were able
to predict mobile phone business success at 66.9 percent.
Abstract: Since IEC61850 substation communication standard represents the trend to develop new generations of Substation Automation System (SAS), many IED manufacturers pursue this technique and apply for KEMA. In order to put on the market to meet customer demand as fast as possible, manufacturers often apply their products only for basic environment standard certification but claim to conform to IEC61850 certification. Since verification institutes generally perform verification tests only on specific IEDs of the manufacturers, the interoperability between all certified IEDs cannot be guaranteed. Therefore the interoperability between IEDs from different manufacturers needs to be tested. Based upon the above reasons, this study applies the definitions of the information models, communication service, GOOSE functionality and Substation Configuration Language (SCL) of the IEC61850 to build the concept of communication protocols, and build the test environment. The procedures of the test of the data collection and exchange of the P2P communication mode and Client / Server communication mode in IEC61850 are outlined as follows. First, test the IED GOOSE messages communication capability from different manufacturers. Second, collect IED data from each IED with SCADA system and use HMI to display the SCADA platform. Finally, problems generally encountered in the test procedure are summarized.
Abstract: Waiting times and queues are a daily problem for theme parks. Fast lines or priority queues appear as a solution for a specific segment of customers, that is, tourists who are willing to pay to avoid waiting. This paper analyzes the fast line system and explores the factors that affect the decision to purchase a fast line pass. A greater understanding of these factors may help companies to design appropriate products and services. This conceptual paper was based on a literature review in marketing and consumer behavior. Additional research was identified in related disciplines such as leisure studies, psychology, and sociology. A conceptual framework of the factors influencing the decision to purchase a fast line pass is presented.
Abstract: This paper treats a discrete-time batch arrival queue with single working vacation. The main purpose of this paper is to present a performance analysis of this system by using the supplementary variable technique. For this purpose, we first analyze the Markov chain underlying the queueing system and obtain its ergodicity condition. Next, we present the stationary distributions of the system length as well as some performance measures at random epochs by using the supplementary variable method. Thirdly, still based on the supplementary variable method we give the probability generating function (PGF) of the number of customers at the beginning of a busy period and give a stochastic decomposition formulae for the PGF of the stationary system length at the departure epochs. Additionally, we investigate the relation between our discretetime system and its continuous counterpart. Finally, some numerical examples show the influence of the parameters on some crucial performance characteristics of the system.
Abstract: Supply chain management has become more
challenging with the emerging trend of globalization and
sustainability. Lately, research related to perishable products supply
chains, in particular agricultural food products, has emerged. This is
attributed to the additional complexity of managing this type of
supply chains with the recently increased concern of public health,
food quality, food safety, demand and price variability, and the
limited lifetime of these products. Inventory management for agrifood
supply chains is of vital importance due to the product
perishability and customers- strive for quality. This paper
concentrates on developing a simulation model of a real life case
study of a two echelon production-distribution system for agri-food
products. The objective is to improve a set of performance measures
by developing a simulation model that helps in evaluating and
analysing the performance of these supply chains. Simulation results
showed that it can help in improving overall system performance.
Abstract: In the oil and gas industry, energy prediction can help
the distributor and customer to forecast the outgoing and incoming
gas through the pipeline. It will also help to eliminate any
uncertainties in gas metering for billing purposes. The objective of
this paper is to develop Neural Network Model for energy
consumption and analyze the performance model. This paper
provides a comprehensive review on published research on the
energy consumption prediction which focuses on structures and the
parameters used in developing Neural Network models. This paper is
then focused on the parameter selection of the neural network
prediction model development for energy consumption and analysis
on the result. The most reliable model that gives the most accurate
result is proposed for the prediction. The result shows that the
proposed neural network energy prediction model is able to
demonstrate an adequate performance with least Root Mean Square
Error.
Abstract: The next generation wireless systems, especially the
cognitive radio networks aim at utilizing network resources more
efficiently. They share a wide range of available spectrum in an
opportunistic manner. In this paper, we propose a quality
management model for short-term sub-lease of unutilized spectrum
bands to different service providers. We built our model on
competitive secondary market architecture. To establish the
necessary conditions for convergent behavior, we utilize techniques
from game theory. Our proposed model is based on potential game
approach that is suitable for systems with dynamic decision making.
The Nash equilibrium point tells the spectrum holders the ideal price
values where profit is maximized at the highest level of customer
satisfaction. Our numerical results show that the price decisions of
the network providers depend on the price and QoS of their own
bands as well as the prices and QoS levels of their opponents- bands.
Abstract: It is important to retain customer satisfaction in
information technology services. When a service failure occurs,
companies need to take service recovery action to recover their
customer satisfaction. Although companies cannot avoid all problems
and complaints, they should try to make up. Therefore, service failure
and service recovery have become an important and challenging issue
for companies. In this paper, the literature and the problems in the
information technology services were reviewed. An integrated model
of profit driven for the service failure and service recovery was
established in view of the benefit of customer and enterprise.
Moreover, the interaction between service failure and service recovery
strategy was studied, the result of which verified the matching
principles of the service recovery strategy and the type of service
failure. In addition, the relationship between the cost of service
recovery and customer-s cumulative value of service after recovery
was analyzed with the model. The result attributes to managers in
deciding on appropriate resource allocations for recovery strategies.
Abstract: In terms of total online audience, newspapers are the most successful form of online content to date. The online audience for newspapers continues to demand higher-quality services, including personalized news services. News providers should be able to offer suitable users appropriate content. In this paper, a news article recommender system is suggested based on a user-s preference when he or she visits an Internet news site and reads the published articles. This system helps raise the user-s satisfaction, increase customer loyalty toward the content provider.
Abstract: Monitored 3-Dimensional (3D) video experience can be utilized as “feedback information” to fine tune the service parameters for providing a better service to the demanding 3D service customers. The 3D video experience which includes both video quality and depth perception is influenced by several contextual and content related factors (e.g., ambient illumination condition, content characteristics, etc) due to the complex nature of the 3D video. Therefore, effective factors on this experience should be utilized while assessing it. In this paper, structural information of the depth map sequences of the 3D video is considered as content related factor effective on the depth perception assessment. Cartoon-like filter is utilized to abstract the significant depth levels in the depth map sequences to determine the structural information. Moreover, subjective experiments are conducted using 3D videos associated with cartoon-like depth map sequences to investigate the effectiveness of ambient illumination condition, which is a contextual factor, on depth perception. Using the knowledge gained through this study, 3D video experience metrics can be developed to deliver better service to the 3D video service users.
Abstract: Mobile payments have been deployed by businesses for more than a decade. Customers use mobile payments if they trust in this relatively new payment method, have a belief and confidence in, as well as reliance on its services and applications. Despite its potential, the current literature shows that there is lack of customer trust in B2C mobile payments, and a lack of studies that determine the factors that influence their trust in these payments; which make these factors yet to be understood, especially in the Middle East region. Thus, this study aims to explore the factors that influence customer trust in mobile payments. The empirical data for this explorative study was collected by establishing four focus group sessions in the UAE. The results indicate that the explored significant factors can be classified into five main groups: customer characteristics, environmental (social and cultural) influences, provider characteristics, mobile-device characteristics, and perceived risks.
Abstract: Process improvements have drawn much attention in
practical software engineering. The capability maturity levels from
CMMI have become an important index to assess a software company-s
software engineering capability. However, in countries like
Taiwan, customers often have no choices but to deal with vendors that
are not CMMI prepared or qualified. We call these vendors maturitylevel-
1 (ML1) vendors. In this paper, we describe our experience
from consulting an e-school project. We propose an approach to help
our client tackle the ML1 vendors. Through our system analysis, we
produce a design. This design is suggested to be used as part of
contract and a blueprint to guide the implementation.
Abstract: Home is important for Chinese people. Because the
information regarding the house attributes and surrounding
environments is incomplete in most real estate agency, most house
buyers are difficult to consider the overall factors effectively and only
can search candidates by sorting-based approach. This study aims to
develop a decision support system for housing purchasing, in which
surrounding facilities of each house are quantified. Then, all
considered house factors and customer preferences are incorporated
into Simple Multi-Attribute Ranking Technique (SMART) to support
the housing evaluation. To evaluate the validity of proposed approach,
an empirical study was conducted from a real estate agency. Based on
the customer requirement and preferences, the proposed approach can
identify better candidate house with consider the overall house
attributes and surrounding facilities.
Abstract: On existing online shopping on the web, SSL and
password are usually used to achieve the secure trades. SSL shields
communication from the third party who is not related with the trade,
and indicates that the trader's web site is authenticated by one of the
certification authority. Password certifies a customer as the same
person who has visited the trader's web site before, and protects the
customer's privacy such as what the customer has bought on the site.
However, there is no forensics for the trades in those cased above.
With existing methods, no one can prove what is ordered by
customers, how many products are ordered and even whether
customers have ordered or not. The reason is that the third party has to
guess what were traded with logs that are held by traders and by
customers. The logs can easily be created, deleted and forged since
they are electronically stored. To enhance security with digital
forensics for electronic commerce on the web, I indicate a secure
method with cellular phones.
Abstract: According to the conception of personnel
management, human resource management requires efficient use of
human resources. This is ensured by various activities directed
towards the area of management. Among these activities there are for
example the recruitment of employees, development, strengthening
of relations, mutual inspiring, implementation of correct working
processes and systems used by individuals or groups.
Abstract: In this report we present a rule-based approach to
detect anomalous telephone calls. The method described here uses
subscriber usage CDR (call detail record) data sampled over two
observation periods: study period and test period. The study period
contains call records of customers- non-anomalous behaviour.
Customers are first grouped according to their similar usage
behaviour (like, average number of local calls per week, etc). For
customers in each group, we develop a probabilistic model to describe
their usage. Next, we use maximum likelihood estimation (MLE) to
estimate the parameters of the calling behaviour. Then we determine
thresholds by calculating acceptable change within a group. MLE is
used on the data in the test period to estimate the parameters of the
calling behaviour. These parameters are compared against thresholds.
Any deviation beyond the threshold is used to raise an alarm. This
method has the advantage of identifying local anomalies as compared
to techniques which identify global anomalies. The method is tested
for 90 days of study data and 10 days of test data of telecom
customers. For medium to large deviations in the data in test window,
the method is able to identify 90% of anomalous usage with less than
1% false alarm rate.
Abstract: A company CSR commitment, as stated in its Social
Report is, actually, perceived by its stakeholders?And in what
measure? Moreover, are stakeholders satisfied with the company
CSR efforts? Indeed, business returns from Corporate Social
Responsibility (CSR) practices, such as company reputation and
customer loyalty, depend heavily on how stakeholders perceive the
company social conduct. In this paper, we propose a methodology to
assess a company CSR commitment based on Global Reporting
Initiative (GRI) indicators, Content Analysis and a CSR positioning
matrix. We evaluate three aspects of CSR: the company commitment
disclosed through its Social Report; the company commitment
perceived by its stakeholders; the CSR commitment that stakeholders
require to the company. The positioning of the company under study
in the CSR matrix is based on the comparison among the three
commitment aspects (disclosed, perceived, required) and it allows
assessment and development of CSR strategies.
Abstract: A major goal of any enterprise is to create a ratings
system of customer satisfaction, goods and services. It is obvious that
the company cannot change what is not measured. In order to get a
clearer picture of the preferences of the major consumer groups, this
stage should be based on extensive research, including a variety of
interviews and surveys. It is necessary to know the key benefits,
which determine customer satisfaction in the market segment, of the
properties of certain goods and services. It is important to estimate
the terms of these preferences from the viewpoint of the client. This
article discusses the importance of customer satisfaction, and ways of
assessing it.