Abstract: The majority of micro-entrepreneurs in Malaysia
operate very small-scaled business activities such as food stalls,
burger stalls, night market hawkers, grocery stores, constructions,
rubber and oil palm small holders, and other agro-based services and
activities. Why are they venturing into entrepreneurship - is it for
survival, out of interest or due to encouragement and assistance from
the local government? And why is it that some micro-entrepreneurs
are lagging behind in entrepreneurship, and what do they need to
rectify this situation so that they are able to progress further?
Furthermore, what are the skills that the micro entrepreneurs should
developed to transform them into successful micro-enterprises and
become small and medium-sized enterprises (SME)? This paper
proposes a 7-Step approach that can serve as a basis for identification
of critical entrepreneurial success factors that enable policy makers,
practitioners, consultants, training managers and other agencies in
developing tools to assist micro business owners. This paper also
highlights the experience of one of the successful companies in
Malaysia that has transformed from micro-enterprise to become a
large organization in less than 10 years.
Abstract: Apparel product development is an important stage in the life cycle of a product. Shortening this stage will help to reduce the costs of a garment. The aim of this study is to examine the production parameters in knitwear apparel companies by defining the unit costs, and developing a software to calculate the unit costs of garments and make the cost estimates. In this study, with the help of a questionnaire, different companies- systems of unit cost estimating and cost calculating were tried to be analyzed. Within the scope of the questionnaire, the importance of cost estimating process for apparel companies and the expectations from a new cost estimating program were investigated. According to the results of the questionnaire, it was seen that the majority of companies which participated to the questionnaire use manual cost calculating methods or simple Microsoft Excel spreadsheets to make cost estimates. Furthermore, it was discovered that many companies meet with difficulties in archiving the cost data for future use and as a solution to that problem, it is thought that prior to making a cost estimate, sub units of garment costs which are fabric, accessory and the labor costs should be analyzed and added to the database of the programme beforehand. Another specification of the cost estimating unit prepared in this study is that the programme was designed to consist of two main units, one of which makes the product specification and the other makes the cost calculation. The programme is prepared as a web-based application in order that the supplier, the manufacturer and the customer can have the opportunity to communicate through the same platform.
Abstract: Various intelligences and inspirations have been
adopted into the iterative searching process called as meta-heuristics.
They intelligently perform the exploration and exploitation in the
solution domain space aiming to efficiently seek near optimal
solutions. In this work, the bee algorithm, inspired by the natural
foraging behaviour of honey bees, was adapted to find the near
optimal solutions of the transportation management system, dynamic
multi-zone dispatching. This problem prepares for an uncertainty and
changing customers- demand. In striving to remain competitive,
transportation system should therefore be flexible in order to cope
with the changes of customers- demand in terms of in-bound and outbound
goods and technological innovations. To remain higher service
level but lower cost management via the minimal imbalance scenario,
the rearrangement penalty of the area, in each zone, including time
periods are also included. However, the performance of the algorithm
depends on the appropriate parameters- setting and need to be
determined and analysed before its implementation. BEE parameters
are determined through the linear constrained response surface
optimisation or LCRSOM and weighted centroid modified simplex
methods or WCMSM. Experimental results were analysed in terms
of best solutions found so far, mean and standard deviation on the
imbalance values including the convergence of the solutions
obtained. It was found that the results obtained from the LCRSOM
were better than those using the WCMSM. However, the average
execution time of experimental run using the LCRSOM was longer
than those using the WCMSM. Finally a recommendation of proper
level settings of BEE parameters for some selected problem sizes is
given as a guideline for future applications.
Abstract: Because of the increasing business pressures, companies must be adaptable and flexible in order to withstand them. Inadequate business processes and low level of business process orientation, that in its core accentuates business processes as opposed to business functions and focuses on process performance and customer satisfaction, hider the ability to adapt to changing environment. It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. The aim of this paper is to provide a basic understanding of business process orientation concept and business process maturity model. Besides that the paper presents the state of business process orientation in Croatia that has been captured with a study conducted in 2013. Based on the results some practical implications and guidelines for managers are given.
Abstract: Optical 1x12 fused-taper-twisted polymer optical fiber (POF) couplers has been fabricated by a perform technique. Characterization of the coupler which proposed to be used in passive night vision application to tracking a blind sport area was reported. During the development process of fused-taper-twisted POF couplers was carried out, red LED fully utilized to be injected into the couplers to test the quality of fabricated couplers. Some characterization parameters, such as optical output power, POFs attenuation characteristics and power losses on the network were observed. The maximum output power efficiency of the coupler is about 40%, but it can be improved gradually through experience and practice.
Abstract: Grid scheduling is the process of mapping grid jobs to resources over multiple administrative domains. Traditionally, application-level schedulers have been tightly integrated with the application itself and were not easily applied to other applications. This design is generic that decouples the scheduler core (the search procedure) from the application-specific (e.g. application performance models) and platform-specific (e.g. collection of resource information) components used by the search procedure. In this decoupled approach the application details are not revealed completely to broker, but customer will give the application to resource provider for execution. In a decoupled approach, apart from scheduling, the resource selection can be performed independently in order to achieve scalability.
Abstract: The goal of this paper is to segment the countries
based on the value of export from Iran during 14 years ending at 2005. To measure the dissimilarity among export baskets of different countries, we define Dissimilarity Export Basket (DEB) function and
use this distance function in K-means algorithm. The DEB function
is defined based on the concepts of the association rules and the
value of export group-commodities. In this paper, clustering quality
function and clusters intraclass inertia are defined to, respectively,
calculate the optimum number of clusters and to compare the
functionality of DEB versus Euclidean distance. We have also study
the effects of importance weight in DEB function to improve
clustering quality. Lastly when segmentation is completed, a
designated RFM model is used to analyze the relative profitability of
each cluster.
Abstract: The purpose of this paper is to contribute to the body
of knowledge in the area of management accounting, particularly
performance measurement systems within the BSC framework, by
investigating empirically the extent of multiple performance
measures usage and their effects on the financial performance of
Jordanian banks in the branches level. Nevertheless, the result of this
study shows that the non-financial measures usages, particularly,
customer oriented indicators and product/ service oriented indicators,
appears to be important as it enhances firm performance.
Remarkably, the findings reveal that there is positive relationship
between the usages of multiple performance measures via overall
BSC measures and financial performance in the branches level.
Abstract: Web usage mining is an interesting application of data
mining which provides insight into customer behaviour on the Internet. An important technique to discover user access and navigation trails is based on sequential patterns mining. One of the
key challenges for web access patterns mining is tackling the problem
of mining richly structured patterns. This paper proposes a novel
model called Web Access Patterns Graph (WAP-Graph) to represent all of the access patterns from web mining graphically. WAP-Graph
also motivates the search for new structural relation patterns, i.e. Concurrent Access Patterns (CAP), to identify and predict more
complex web page requests. Corresponding CAP mining and modelling methods are proposed and shown to be effective in the
search for and representation of concurrency between access patterns
on the web. From experiments conducted on large-scale synthetic
sequence data as well as real web access data, it is demonstrated that
CAP mining provides a powerful method for structural knowledge discovery, which can be visualised through the CAP-Graph model.
Abstract: Opinion extraction about products from customer
reviews is becoming an interesting area of research. Customer
reviews about products are nowadays available from blogs and
review sites. Also tools are being developed for extraction of opinion
from these reviews to help the user as well merchants to track the
most suitable choice of product. Therefore efficient method and
techniques are needed to extract opinions from review and blogs. As
reviews of products mostly contains discussion about the features,
functions and services, therefore, efficient techniques are required to
extract user comments about the desired features, functions and
services. In this paper we have proposed a novel idea to find features
of product from user review in an efficient way. Our focus in this
paper is to get the features and opinion-oriented words about
products from text through auxiliary verbs (AV) {is, was, are, were,
has, have, had}. From the results of our experiments we found that
82% of features and 85% of opinion-oriented sentences include AVs.
Thus these AVs are good indicators of features and opinion
orientation in customer reviews.
Abstract: This paper investigates the structure and content of the
wine lists in upscale restaurants in Portugal (N=61). The respondents
considered that a wine list should be easy to use and to modify, welldesigned,
modern and varied. Respondents also stated that they
perform on average 6 revisions to the wine list per year. The
restaurant owner, the restaurant manager and the sommelier were the
main persons in charge of the wine list design. One of the most
important reasons for selecting wines across most restaurants was to
‘complement the menu’ and ‘pairing food with wine’. Restaurants
also reported to be relatively independent from suppliers and
magazine evaluations. Moreover, this work revealed that the
restaurant wine list is considered by restaurateurs as a strategic tool to
sell wine as a complement to the menu, to improve customer
satisfaction and loyalty, to increase restaurant value and to enhance a
successful positioning.
Abstract: Mixed model assembly lines (MMAL) are a type of
production line where a variety of product models similar in product
characteristics are assembled. The effective design of these lines
requires that schedule for assembling the different products is
determined. In this paper we tried to fit the sequencing problem with
the main characteristics of make to order (MTO) environment. The
problem solved in this paper is a multiple objective sequencing
problem in mixed model assembly lines sequencing using weighted
Sum Method (WSM) using GAMS software for small problem and
an effective GA for large scale problems because of the nature of
NP-hardness of our problem and vast time consume to find the
optimum solution in large problems. In this problem three practically
important objectives are minimizing: total utility work, keeping a
constant production rate variation, and minimizing earliness and
tardiness cost which consider the priority of each customer and
different due date which is a real situation in mixed model assembly
lines and it is the first time we consider different attribute to
prioritize the customers which help the company to reduce the cost of
earliness and tardiness. This mechanism is a way to apply an advance
available to promise (ATP) in mixed model assembly line sequencing
which is the main contribution of this paper.
Abstract: In this work, we propose a hybrid heuristic in order to
solve the Team Orienteering Problem (TOP). Given a set of points (or
customers), each with associated score (profit or benefit), and a team
that has a fixed number of members, the problem to solve is to visit a
subset of points in order to maximize the total collected score. Each
member performs a tour starting at the start point, visiting distinct
customers and the tour terminates at the arrival point. In addition,
each point is visited at most once, and the total time in each tour
cannot be greater than a given value. The proposed heuristic combines
beam search and a local optimization strategy. The algorithm was
tested on several sets of instances and encouraging results were
obtained.
Abstract: Tourists- eyes will often be attracted by the unique
phenomenon of the roadsides: betel nut beauties (pronounced as
binlang xishi in Mandarin), if they drive on the roads of Taiwan.
Sitting in the neon-lit glass stalls with attractive dress on the roadsides,
betel nut beauties usually sell betel nuts to the passing truckers or car
drivers with much of their efforts. Moreover, in order to attract
peoples- eyesight and increase the sales volume, the young girls are in
skimpy clothing to promote betel nuts or beverages to their customers.
Therefore, when the Chinese tourists come to Taiwan, to see the
unique betel nut beauty phenomenon has become one of their greatly
interested things or even a “must see". This paper describes betel but
beauties in Taiwan, explained why the Chinese tourists like to see
them in Taiwan and proposed propositions for examination.
Abstract: The study aims to develop a framework of social
network management to enhance customer relationship. Social
network management of this research is derived from social network
site management, individual and organization social network usage
motivation. The survey was conducted with organization employees
who have used social network to interact with customers. The results
reveal that content, link, privacy and security, page design and
interactivity are the major issues of social network site management.
Content, link, privacy and security, individual and organization
motivation have major impacts on encouraging business knowledge
sharing among employees. Moreover, Page design and interactivity,
content, organization motivation and knowledge sharing can improve
customer relationships.
Abstract: The aim of this research is to develop the
understanding of corporate social responsibility (CSR) from
consumers- perspective toward Thai mobile service providers.
Based on the survey from 400 mobile customers, the result
shows that four dimensions of CSR of Thai mobile service
providers consist of economic, legal, ethical and philanthropic
responsibility. These four CSR factors have positive impacts
on enhancing customer satisfaction except one item of
economic responsibility - profitability to shareholders. Ethical
dimension has the strongest impact on customer satisfaction.
Economic, legal, ethical, philanthropic responsibility and
customer satisfaction have major impact on loyalty, whilst
philanthropic component mostly affects loyalty.
Abstract: To overcome the product overload of Internet
shoppers, we introduce a semantic recommendation procedure which
is more efficient when applied to Internet shopping malls. The
suggested procedure recommends the semantic products to the
customers and is originally based on Web usage mining, product
classification, association rule mining, and frequently purchasing.
We applied the procedure to the data set of MovieLens Company for
performance evaluation, and some experimental results are provided.
The experimental results have shown superior performance in
terms of coverage and precision.
Abstract: The private theme parks are gradually surpassing
public-owned scenic areas after many years of development and have
become a mainstream choice for domestic tourists. Previous studies
show that visitors from different backgrounds differ in consumer
behavior and satisfaction factors. An understanding of visitor
satisfaction is therefore of extreme importance to operators of
privately-owned theme parks. Importance-Performance Analysis (IPA)
is used to measure consumer's potential satisfaction with services and
has become a widely used management tool for strength and weakness
analysis for brands, products, services and point of sales. As IPA has
so far not been used to evaluate the visitor satisfaction with
privately-owned theme parks, in this study the IPA method is used to
analyze visitor satisfaction with Janfusun Fancyworld (one of the most
popular private theme parks in Taiwan) and to rank visitor focus and
satisfaction on/in theme park facilities and services. Results of the
analysis provide private theme park operators with an understanding
of user or consumer demands as well as an assessment of the quality of
services currently offered.
Abstract: This research proposes an Interactive 3D Experience to
enhance customer value in the fantasy era. As products reach maturity,
they become more similar in the range of functions that they provide.
This leads to competition via reduced retail price and ultimately
reduced profitability. A competitive design method is therefore
needed that can produce higher value products. An Enhanced Value
Experience has been identified that can assist designers to provide
quality products and to give them a unique positioning. On the basis of
this value opportunity, the method of Interactive 3D Experience has
been formulated and applied to the domain of retail furniture. Through
this, customers can create their own personalized styling via the
interactive 3D platform.
Abstract: Integrated Total Quality Management (TQM) with
Lean Manufacturing (LM) is a system comprises of TQM with LM
principles and is associated with financial and nonfinancial
performance measurement indicators. The ultimate goal of this
system is to focus on achieving total customer satisfaction by
removing eight wastes available in any process in an organization.
A survey questionnaire was developed and distributed to 30 highly
active automotive vendors in Malaysia and analyzed by PASW
Statistics 18. It was found out that these vendors have been
practicing and measuring the effectiveness TQM and LM
implementation. More involvement of all Malaysian automotive
vendors will represent the exact status of current Malaysian
automotive industry in implementing TQM and LM and can
determine whether the industry is ready for integrated TQM and
LM system. This is the first study that combined 4 awards
practices, ISO/TS16949, Toyota Production System and
SAEJ4000.