Abstract: This paper deals with the effect of a power transformer’s vector group on the basic voltage sag characteristics during unbalanced faults at a meshed or radial power network. Specifically, the propagation of voltage sags through a power transformer is studied with advanced short-circuit analysis. A smart method to incorporate this effect on analytical mathematical expressions is proposed. Based on this methodology, the positive effect of transformers of certain vector groups on the mitigation of the expected number of voltage sags per year (sag frequency) at the terminals of critical industrial customers can be estimated.
Abstract: Contact centres have been exemplars of scientific management in the discipline of operations management for more than a decade now. With the movement of industries from a resource based economy to knowledge based economy businesses have started to realize the customer eccentricity being the key to sustainability amidst high velocity of the market. However, as technologies have converged and advanced, so have the contact centres. Contact Centres have redirected the supply chains and the concept of retailing is highly diminished due to over exaggeration of cost reduction strategies. In conditions of high environmental velocity together with services featuring considerable information intensity contact centres will require up to date and enlightened agents to satisfy the demands placed upon them by those requesting their services. In this paper we examine salient factors such as Power Distance, Knowledge structures and the dynamics of job specialisation and enlargement to suggest critical success factors in the domain of contact centres.
Abstract: Detection and classification of power quality (PQ)
disturbances is an important consideration to electrical utilities and
many industrial customers so that diagnosis and mitigation of such
disturbance can be implemented quickly. S-transform algorithm and
continuous wavelet transforms (CWT) are time-frequency
algorithms, and both of them are powerful in detection and
classification of PQ disturbances. This paper presents detection and
classification of PQ disturbances using S-transform and CWT
algorithms. The results of detection and classification, provides that
S-transform is more accurate in detection and classification for most
PQ disturbance than CWT algorithm, where as CWT algorithm more
powerful in detection in some disturbances like notching
Abstract: Customer-supplier collaboration enables firms to
achieve greater success than acting independently. Nevertheless, not
many firms have fully utilized the potential of collaboration. This
paper presents organizational and human related success factors for
collaboration in manufacturing supply chains in casting industry. Our
research approach was a case study including multiple cases. Data
was gathered by interviews and group discussions in two different
research projects. In the first research project we studied seven firms
and in the second five. It was found that the success factors are
interrelated, in other words, organizational and human factors
together enable success but not any of them alone. Some of the found
success factors are a culture of following agreements, and a speed of
informing the partner about changes affecting to the product or the
delivery chain.
Abstract: Literature review revealed the importance of the
adoption of marketing Relationship for loyalty and retaining
profitable customer (Customer Relationship Management). LPQ
satisfaction will reinforce the loyalty and customer brand
attachment. Customer will communicate the operator to others. The
focus of this study is to examine the relationship between the
LPPQ and the WOM recommendations through: customer
satisfaction, loyalty and attachment. The results show that LPQ
affect positively the satisfaction, negatively the loyalty. LPQ has an
indirectly effect on WOM recommendations but through the
satisfaction and attachment. The mediating effect of satisfaction in
the relationship between LPQ and Loyalty is rejected. This finding
can be explained by the nature of mobile sector in Tunisia.
Abstract: Supply network management adopts a systematic
and integrative approach to managing the operations and
relationships of various parties in a supply network. The objective
of the manufactures in their supply network is to reduce inventory
costs and increase customer satisfaction levels. One way of doing
that is to synchronize delivery performance. A supply network can
be described by nodes representing the companies and the links
(relationships) between these nodes. Uncertainty in delivery time
depends on type of network relationship between suppliers. The
problem is to understand how the individual uncertainties influence
the total uncertainty of the network and identify those parts of the
network, which has the highest potential for improving the total
delivery time uncertainty.
Abstract: The aim of this paper is to propose a dynamic integrated approach, based on modularity concept and on the business ecosystem approach, that exploit different eBusiness services for SMEs under an open business network platform. The adoption of this approach enables firms to collaborate locally for delivering the best product/service to the customers as well as globally by accessing international markets, interrelate directly with the customers, create relationships and collaborate with worldwide actors. The paper will be structured as following: We will start by offering an overview of the state of the art of eBusiness platforms among SME of food and tourism firms and then we discuss the main drawbacks that characterize them. The digital business ecosystem approach and the modularity concept will be described as the theoretical ground in which our proposed integrated model is rooted. Finally, the proposed model along with a discussion of the main value creation potentialities it might create for SMEs will be presented.
Abstract: Website plays a significant role in success of an e-business. It is the main start point of any organization and corporation for its customers, so it's important to customize and design it according to the visitors' preferences. Also, websites are a place to introduce services of an organization and highlight new service to the visitors and audiences. In this paper, we will use web usage mining techniques, as a new field of research in data mining and knowledge discovery, in an Iranian government website. Using the results, a framework for web content layour is proposed. An agent is designed to dynamically update and improve web links locations and layout. Then, we will explain how it is used to directly enable top managers of the organization to influence on the arrangement of web contents and also to enhance customization of web site navigation due to online users' behaviors.
Abstract: This paper discusses telecominication market developments in Saudi Arabia. Empirical research was carried in the holy city of Makkah to study the customer's preference for mobile cellular service and the factor influencing their subscription of the mobile phone service. Results indicate that the financial factor sicnificantly influence the customer's selection of the service provider.
Abstract: Advances in information technology, recent changes in business environment, globalization, deregulation, privatization have made running a successful business more difficult than ever before. To remain successful and to be competitive have forced companies to react to the new changes in order to survive and succeed. The implementation of an Enterprise Resource planning (ERP) system improves information flow, reduce costs, establish linkage with suppliers and reduce response time to customer needs. This paper focuses on a sample of Greek companies, investigates the ERP market in Greece, the reasons why the Greek companies are investing in ERP systems, the benefits that users have achieved and the influence of ERP systems on the use of new accounting practices. The results indicate a greater level on information integration, flexibility in information access and greater functionality provided by ERP systems but little influence on the use of new accounting practices.
Abstract: This paper proposes a bi-objective model for the
facility location problem under a congestion system. The idea of the
model is motivated by applications of locating servers in bank
automated teller machines (ATMS), communication networks, and so
on. This model can be specifically considered for situations in which
fixed service facilities are congested by stochastic demand within
queueing framework. We formulate this model with two perspectives
simultaneously: (i) customers and (ii) service provider. The
objectives of the model are to minimize (i) the total expected
travelling and waiting time and (ii) the average facility idle-time.
This model represents a mixed-integer nonlinear programming
problem which belongs to the class of NP-hard problems. In addition,
to solve the model, two metaheuristic algorithms including nondominated
sorting genetic algorithms (NSGA-II) and non-dominated
ranking genetic algorithms (NRGA) are proposed. Besides, to
evaluate the performance of the two algorithms some numerical
examples are produced and analyzed with some metrics to determine
which algorithm works better.
Abstract: Applying a rigorous process to optimize the elements
of a supply-chain network resulted in reduction of the waiting time
for a service provider and customer. Different sources of downtime
of hydraulic pressure controller/calibrator (HPC) were causing
interruptions in the operations. The process examined all the issues to
drive greater efficiencies. The issues included inherent design issues
with HPC pump, contamination of the HPC with impurities, and the
lead time required for annual calibration in the USA.
HPC is used for mandatory testing/verification of formation
tester/pressure measurement/logging-while drilling tools by oilfield
service providers, including Halliburton.
After market study andanalysis, it was concluded that the current
HPC model is best suited in the oilfield industry. To use theexisting
HPC model effectively, design andcontamination issues were
addressed through design and process improvements. An optimum
network is proposed after comparing different supply-chain models
for calibration lead-time reduction.
Abstract: In managing healthcare logistics, cost is not the only
factor to be considered. The level of items- criticality used in patient
care services plays an important role as well. A stock-out incident of
a high critical item could threaten a patient's life. In this paper, the
DMAIC (Define-Measure-Analyze-Improve-Control) methodology is
used to drive improvement projects based on customer driven critical
to quality characteristics at a Jordanian hospital. This paper shows
how the application of Six Sigma improves the performance of the
case hospital logistics system by reducing the number of stock-out
incidents.
Abstract: Building maintenance plays an important role among other activities in building operation. Building defect and damages are part of the building maintenance 'bread and butter' as their input indicated in the building inspection is very much justified, particularly as to determine the building performance. There will be no escape route or short cut from building maintenance work. This study attempts to identify a competitive performance that translates the Critical Success Factor achievements and satisfactorily meet the university-s expectation. The quality and efficiency of maintenance management operation of building depends, to some extent, on the building condition information, the expectation from the university sector and the works carried out for each maintenance activity. This paper reviews the critical success factor in building maintenance management practice for university sectors from four (4) perspectives which include (1) customer (2) internal processes (3) financial and (4) learning and growth perspective. The enhancement of these perspectives is capable to reach the maintenance management goal for a better living environment in university campus.
Abstract: Starting from the basic pillars of the supportability
analysis this paper queries its characteristics in LCI (Life Cycle
Integration) environment. The research methodology contents a
review of modern logistics engineering literature with the objective to
collect and synthesize the knowledge relating to standards of
supportability design in e-logistics environment. The results show
that LCI framework has properties which are in fully compatibility
with the requirement of simultaneous logistics support and productservice
bundle design. The proposed approach is a contribution to the
more comprehensive and efficient supportability design process.
Also, contributions are reflected through a greater consistency of
collected data, automated creation of reports suitable for different
analysis, as well as the possibility of their customization according
with customer needs. In addition to this, convenience of this approach
is its practical use in real time. In a broader sense, LCI allows
integration of enterprises on a worldwide basis facilitating electronic
business.
Abstract: This paper was aimed to survey the level of awareness
of traditional grocery stores in Bangkok in these categories: location,
service quality, risk, shopping, worthwhile, shopping satisfaction, and
future shopping intention. The paper was also aimed to survey factors
influencing the decision to shop at traditional grocery stores in
Bangkok in the future. The findings revealed that consumers had a
high level of awareness of traditional grocery stores in Bangkok.
Consumers were aware that the price was higher and it was riskier to
buy goods and services at traditional grocery stores but they still had
a high level of preference to patronage traditional grocery stores. This
was due to the reasons that there was a high level of satisfaction from
the factors of the friendliness of the owner, the ability to negotiate the
price, the ability to buy on credit, free delivery, and the enjoyment to
meet with other customers in the same neighborhood.
Abstract: The main objective of this work is to compare the
quality of service of the bus companies operating in the city of Rio
Branco, located in the state of Acre with the quality of service of the
bus companies operating in the city of Campos, situated in the state
of Rio de Janeiro, both cities in Brazil. This comparison, based on the
opinion of the bus users, will determine their degree of satisfaction
with the service available in both cities. The outcome of this
evaluation shows the users unhappy with the quality of the service
provided by the bus companies operating in both cities and the need
to identify alternative solutions that may minimize the consequences
caused by the main problems detected in this work. With these
alternatives available, the bus companies will be able to better
understand the needs of their customers in terms of manpower,
service cost, time schedule, etc.
Abstract: The Kansei engineering is a technology which
converts human feelings into quantitative terms and helps designers
develop new products that meet customers- expectation. Standard
Kansei engineering procedure involves finding relationships between
human feelings and design elements of which many researchers have
found forward and backward relationship through various soft
computing techniques. In this paper, we proposed the framework of
Kansei engineering linking relationship not only between human
feelings and design elements, but also the whole part of product, by
constructing association rules. In this experiment, we obtain input
from emotion score that subjects rate when they see the whole part of
the product by applying semantic differentials. Then, association
rules are constructed to discover the combination of design element
which affects the human feeling. The results of our experiment
suggest the pattern of relationship of design elements according to
human feelings which can be derived from the whole part of product.
Abstract: Knowing about the customer behavior in a grocery has
been a long-standing issue in the retailing industry. The advent of
RFID has made it easier to collect moving data for an individual
shopper's behavior. Most of the previous studies used the traditional
statistical clustering technique to find the major characteristics of
customer behavior, especially shopping path. However, in using the
clustering technique, due to various spatial constraints in the store,
standard clustering methods are not feasible because moving data such
as the shopping path should be adjusted in advance of the analysis,
which is time-consuming and causes data distortion. To alleviate this
problem, we propose a new approach to spatial pattern clustering
based on the longest common subsequence. Experimental results using
real data obtained from a grocery confirm the good performance of the
proposed method in finding the hot spot, dead spot and major path
patterns of customer movements.
Abstract: This paper explores the issues that influence online retailing in Saudi Arabia. Retailers in Saudi Arabia have been reserved in their adoption of electronically delivered aspects of their business. Despite the fact that Saudi Arabia has the largest and fastest growth of ICT marketplaces in the Arab region, e-commerce activities are not progressing at the same speed. Only very few Saudi companies, mostly medium and large companies from the manufacturing sector, are involved in e-commerce implementation. Based on qualitative data collected by conducting interviews with 16 retailers and 16 potential customers in Saudi Arabia, several factors influencing online retailing diffusion in Saudi Arabia are identified. However, government support comes the highest and most influencing factor for online retailing growth as identified by both parties; retailers and potential customers in Saudi Arabia.