Comparing the Quality of Service of Bus Companies Operating in two Cities in Brazil
The main objective of this work is to compare the
quality of service of the bus companies operating in the city of Rio
Branco, located in the state of Acre with the quality of service of the
bus companies operating in the city of Campos, situated in the state
of Rio de Janeiro, both cities in Brazil. This comparison, based on the
opinion of the bus users, will determine their degree of satisfaction
with the service available in both cities. The outcome of this
evaluation shows the users unhappy with the quality of the service
provided by the bus companies operating in both cities and the need
to identify alternative solutions that may minimize the consequences
caused by the main problems detected in this work. With these
alternatives available, the bus companies will be able to better
understand the needs of their customers in terms of manpower,
service cost, time schedule, etc.
[1] D. I. De Souza, D. A., Kipper and P. Duarte. "Suggestions toward
quality improvement in public transportation service in Rio Branco,
Acre, Brazil,"Urban Transport 2010 Conference, WIT Transactions on
Ecology and the Environment, 2010, Volume111, pp. 115-124.
[2] D. I. De Souza, G. P. Azevedo and P. Duarte. "Suggestions for the
improvement of public transportation service in Campos, Brazil," World
Academy of Science, Engineering and technology, Venice, Italy,
November 2011, Issue 59, pp. 1138-1141.
[1] D. I. De Souza, D. A., Kipper and P. Duarte. "Suggestions toward
quality improvement in public transportation service in Rio Branco,
Acre, Brazil,"Urban Transport 2010 Conference, WIT Transactions on
Ecology and the Environment, 2010, Volume111, pp. 115-124.
[2] D. I. De Souza, G. P. Azevedo and P. Duarte. "Suggestions for the
improvement of public transportation service in Campos, Brazil," World
Academy of Science, Engineering and technology, Venice, Italy,
November 2011, Issue 59, pp. 1138-1141.
@article{"International Journal of Business, Human and Social Sciences:62930", author = "D. I. De Souza and D. Kipper and G. P. Azevedo", title = "Comparing the Quality of Service of Bus Companies Operating in two Cities in Brazil", abstract = "The main objective of this work is to compare the
quality of service of the bus companies operating in the city of Rio
Branco, located in the state of Acre with the quality of service of the
bus companies operating in the city of Campos, situated in the state
of Rio de Janeiro, both cities in Brazil. This comparison, based on the
opinion of the bus users, will determine their degree of satisfaction
with the service available in both cities. The outcome of this
evaluation shows the users unhappy with the quality of the service
provided by the bus companies operating in both cities and the need
to identify alternative solutions that may minimize the consequences
caused by the main problems detected in this work. With these
alternatives available, the bus companies will be able to better
understand the needs of their customers in terms of manpower,
service cost, time schedule, etc.", keywords = "PubicTransportation, Quality of Service, Riders'
Opinion, Bus Companies", volume = "6", number = "6", pages = "1590-5", }