Abstract: Aims: To evaluate the application of non-invasive diabetes risk assessment tool in community pharmacy setting. Methods: Thai diabetes risk score was applied to assess individuals at risk of developing type 2 diabetes. Interactive computer-based risk screening (IT) and paper-based risk screening (PT) tools were applied. Participants aged over 25 years with no known diabetes were recruited in six participating pharmacies. Results: A total of 187 clients, mean aged (+SD) was 48.6 (+10.9) years. 35% were at high risk. The mean value of willingness-to-pay for the service fee in IT group was significantly higher than PT group (p=0.013). No significant difference observed for the satisfaction between groups. Conclusions: Non-invasive risk assessment tool, whether paper-based or computerized-based can be applied in community pharmacy to support the enhancing role of pharmacists in chronic disease management. Long term follow up is needed to determine the impact of its application in clinical, humanistic and economic outcomes.
Abstract: The objectives of this research paper were to study the expectation and satisfaction of tourists in five tourism service quality dimensions, namely, website quality, service ability, trust ability, customer empathy, and responsiveness to customer and also to study the influences of satisfaction affecting loyalty toward quality service of the online tourism enterprises located in Bangkok Thailand. This research utilized both quantitative and qualitative research methods. In terms of quantitative method, a questionnaire was used as a tool to collect data from 400 tourists who were using in online travel services. Statistics analysis included descriptive statistics, t-test and Multiple Regression Analysis. In terms of qualitative analysis, an in-depth interview and content analysis were used along with 10 individual management levels of e-commerce enterprises.
The results revealed that the respondents had higher expectations than their level of satisfaction in all five categories. However, the respondents were more satisfied with online travel services than without online service. The demographic factors such as gender and age had no influence on the level of satisfaction whereas the demographic factors of education, occupation, and income had influenced the level of satisfaction. The test results also indicated that the level of satisfaction from responsiveness to customer had the highest influence on the loyalty of tourists who used online travel. The level of satisfaction from customer empathy had the highest influence on the tourists to recommend others to use online travel services. Also, the level of satisfaction from service ability had the highest influence on tourists to take an actual trip.
Abstract: E-governance is an emerging and challenging initiative in developing countries. It is not only concerning the provision of services through the use ICT but rather entails building external interactions with citizen and businesses, enhancing democracy and trust of the political institutions of government. It embraces among other principles, openness, accountability and citizen engagement in public policy process. This study aims at finding users’ satisfaction with three chosen dimensions of e-governance, namely: openness, collaborative governance, and participation. These dimensions of e-governance are neither studied before in the context of Arab countries and nor explored earlier in relation to some demographics variables. A study of 900 users of e-government in United Arab Emirates (UAE) was undertaken to examine how gender, age, education, nationality, and employment affect their satisfaction with e-governance. Generally, satisfaction ratings vary significantly with these variables. However, the overall level of satisfaction with the three attributes was less favorable. Knowing the differences of citizen’s perceptions towards e-governance services would help policymakers in the design of effective e-governance strategy.
Abstract: The research on ARCS for critical information retrieval development aimed to (1) investigate conditions of critical information retrieval skill of the Mathematics pre-service teachers before applying ARCS model in learning activities, (2) study and analyze the development of critical information retrieval skill of the Mathematics pre-service teachers after utilizing ARCS model in learning activities, and (3) evaluate the Mathematics pre-service teachers’ satisfaction on using ARCS model in learning activities as a tool to development critical information retrieval skill. Forty-one of 4th year Mathematics pre-service teachers who have enrolled in the subject of Research for Learning Development of semester 2 in 2012 were purposively selected as the research cohort. The research tools were self-report and interview questionnaire that was approved as content validity and reliability (IOC=.66-1.00, α =.834). The research found that critical information retrieval skill of the research samples before using ARCS model in learning activities was in the normal high level. According to the in-depth interview and focus group, the result however showed that the pre-service teachers still lack inadequate and effective knowledge in information retrieval. Additionally, critical information retrieval skill of the research cohort after applying ARCS model in learning activities appeared to be high level. The result revealed that the pre-service teachers are able to explain the method of searching, extraction, and selecting information as well as evaluating quality of information, and effectively making decision in accepting information. Moreover, the research discovered that the pre-service teachers showed normal high to highest level of satisfaction on using ARCS model in learning activities as a tool to development their critical information retrieval skill.
Abstract: Nowadays, more engineering systems are using some
kind of Artificial Intelligence (AI) for the development of their
processes. Some well-known AI techniques include artificial neural
nets, fuzzy inference systems, and neuro-fuzzy inference systems
among others. Furthermore, many decision-making applications base
their intelligent processes on Fuzzy Logic; due to the Fuzzy
Inference Systems (FIS) capability to deal with problems that are
based on user knowledge and experience. Also, knowing that users
have a wide variety of distinctiveness, and generally, provide
uncertain data, this information can be used and properly processed
by a FIS. To properly consider uncertainty and inexact system input
values, FIS normally use Membership Functions (MF) that represent
a degree of user satisfaction on certain conditions and/or constraints.
In order to define the parameters of the MFs, the knowledge from
experts in the field is very important. This knowledge defines the MF
shape to process the user inputs and through fuzzy reasoning and
inference mechanisms, the FIS can provide an “appropriate" output.
However an important issue immediately arises: How can it be
assured that the obtained output is the optimum solution? How can it
be guaranteed that each MF has an optimum shape? A viable solution
to these questions is through the MFs parameter optimization. In this
Paper a novel parameter optimization process is presented. The
process for FIS parameter optimization consists of the five simple
steps that can be easily realized off-line. Here the proposed process
of FIS parameter optimization it is demonstrated by its
implementation on an Intelligent Interface section dealing with the
on-line customization / personalization of internet portals applied to
E-commerce.
Abstract: Debates on residential satisfaction topic have been
vigorously discussed in family house setting. Nonetheless, less or
lack of attention was given to survey on student residential
satisfaction in the campus house setting. This study, however, tried to
fill in the gap by focusing more on the relationship between students-
socio-economic backgrounds and student residential satisfaction with
their on-campus student housing facilities. Two-stage cluster
sampling method was employed to classify the respondents. Then,
self-administered questionnaires were distributed face-to-face to the
students. In general, it was confirmed that the students- socioeconomic
backgrounds have significantly influence the students-
satisfaction with their on-campus student housing facilities. The main
influential factors were revealed as the economic status, sense of
sharing, and the ethnicity of roommates. Likewise, this study could
also provide some useful feedback for the universities administration
in order to improve their student housing facilities.
Abstract: Keys to high-quality face-to-face education are ensuring flexibility in the way lectures are given, and providing care and responsiveness to learners. This paper describes a face-to-face education support system that is designed to raise the satisfaction of learners and reduce the workload on instructors. This system consists of a lecture adaptation assistance part, which assists instructors in adapting teaching content and strategy, and a Q&A assistance part, which provides learners with answers to their questions. The core component of the former part is a “learning achievement map", which is composed of a Bayesian network (BN). From learners- performance in exercises on relevant past lectures, the lecture adaptation assistance part obtains information required to adapt appropriately the presentation of the next lecture. The core component of the Q&A assistance part is a case base, which accumulates cases consisting of questions expected from learners and answers to them. The Q&A assistance part is a case-based search system equipped with a search index which performs probabilistic inference. A prototype face-to-face education support system has been built, which is intended for the teaching of Java programming, and this approach was evaluated using this system. The expected degree of understanding of each learner for a future lecture was derived from his or her performance in exercises on past lectures, and this expected degree of understanding was used to select one of three adaptation levels. A model for determining the adaptation level most suitable for the individual learner has been identified. An experimental case base was built to examine the search performance of the Q&A assistance part, and it was found that the rate of successfully finding an appropriate case was 56%.
Abstract: Total weighted tardiness is a measure of customer
satisfaction. Minimizing it represents satisfying the general
requirement of on-time delivery. In this research, we consider an ant
colony optimization (ACO) algorithm to solve the problem of
scheduling unrelated parallel machines to minimize total weighted
tardiness. The problem is NP-hard in the strong sense. Computational
results show that the proposed ACO algorithm is giving promising
results compared to other existing algorithms.
Abstract: The main objectives of this study were to identify
attributes that influence customer satisfaction and determine their
relationships with customer satisfaction. The variables included in
this research are place/ambience, food quality and service quality as
independent variables and customer satisfaction as the dependent
variable. A survey questionnaire which consisted of three parts to
measure demographic factors, independent variables, and dependent
variables was constructed based on items determined by past
research. 149 respondents from one of the well known hotel in Kuala
Lumpur, MALAYSIA were selected as a sample. Psychometric
testing was conducted to determine the reliability and validity of the
questionnaire. From the findings, there were positive significant
relationship between place/ambience (r=0.563**, p=0.000) and
service quality (r=0.544**, p=0.000) with customer satisfaction.
However, although relationship between food quality and customer
satisfaction was significant, it was in the negative direction (r=-
0.268**, p=0.001). New findings were discovered after conducting
this research and previous research findings were strengthened by the
results of this research. Future researchers could concentrate on
determining attributes that influence customer satisfaction when
cost/price is not a factor and reasons for place/ambience is currently
becoming the leading factor in determining customer satisfaction.
Abstract: This research was aimed to develop and determine the
quality of online learning activities kit as well as to examine the
learning achievement of students and their satisfaction towards the kit
through authentic assessment. The tools in this research contained
online learning activities kit on plant in Thai literature in compliance
with the School Botanical Garden of Plant Genetic Conservation
Project under the Royal Initiative of Her Royal Highness Princess
Maha Chakri Sirindhorn, the assessment form, the learning
achievement test, the satisfaction form and the authentic assessment
form. The population consisted of 40 students in the second range of
primary years (Prathomsuksa 4 to 6) at Ban Khao Rak School,
Suratthani Province, Thailand. The research results showed that the
content quality of the developed online learning activities kit as
assessed by the experts was 4.70 on average or at very high level.
The pre-test and post-test comparison was made to examine the
learning achievement and it revealed that the post-test score was
higher than the pre-test score with statistical significance at the .01
level. The satisfaction of the sampling group towards the online
learning activities kit was 4.74 or at the highest level. The authentic
assessment showed an average of 1.69 or at good level. Therefore,
the online learning activities kit on plant in Thai literature in
compliance with the School Botanical Garden of Plant Genetic
Conservation Project under the Royal Initiative of Her Royal
Highness Princess Maha Chakri Sirindhorn could be used in real
classroom situations.
Abstract: The future of Higher Education Institutions (HEI) depend on their ability to attract and retain students, increase recognition and prestige. In order to respond to the 'customers' increasingly demanding, HEI need to identify the key factors that influence the satisfaction of a 'customers', thereby creating competitive advantages. These determinants of satisfaction are important elements that guide the strategy of an institution and allow the successful achievement of strategic plans, both teaching and administrative, to offer their ‘costumers’ services and products with higher quality. Following this way of thinking, the purpose of this study was to evaluate the satisfaction with the service quality of the School of Technology and Management of Bragança (ESTiG), of the Polytechnic Institute of Bragança, identifying, thus, the dimensions related to the quality of services that might influence students' satisfaction. The results showed that, in general, the students are satisfied with the performance of ESTiG.
Abstract: This paper presents an analysis result of relationship
between business and information technology (IT) in business process
reengineering (BPR). 258 Japanese firm-level data collected have been
analyzed using structural equation modeling. This analysis was aimed
to illuminating success factors of achieve effective BPR. Analysis was
focused on management factors (including organizational factors) and
implementing management method (e.g. balanced score card, internal
control, etc.).These results would contribute for achieving effective
BPR by showing effective tasks and environment to be focused.
Abstract: Recently, lots of researchers are attracted to retrieving
multimedia database by using some impression words and their values.
Ikezoe-s research is one of the representatives and uses eight pairs of
opposite impression words. We had modified its retrieval interface and
proposed '2D-RIB' in the previous work. The aim of the present paper
is to improve his/her satisfaction level to the retrieval result in the
2D-RIB. Our method is to extend the 2D-RIB. One of our extensions is
to define and introduce the following two measures: 'melody
goodness' and 'general acceptance'. Another extension is three types
of customization menus. The result of evaluation using a pilot system
is as follows. Both of these two measures 'melody goodness'
and -general acceptance- can contribute to the improvement.
Moreover, it is effective if we introduce the customization menu
which enables a retrieval person to reduce the strictness level of
retrieval condition in an impression pair based on his/her need.
Abstract: The purpose of this study is to investiagte the use of
the ecommerce website in Indonesia as a developing country. The
ecommerce website has been identified having the significant impact
on business activities in particular solving the geographical problem
for islanded countries likes Indonesia. Again, website is identified as
a crucial marketing tool. This study presents the effect of quality and
features on the use and user satisfaction employing ecommerce
websites. Survey method for 115 undergraduate students of
Management Department in Andalas University who are attending
Management Information Systems (SIM) class have been
undertaken. The data obtained is analyzed using Structural Equation
Modeling (SEM) using SmartPLS program. This result found that
quality of system and information, feature as well satisfaction
influencing the use ecommerce website in Indonesia contexts.
Abstract: Under the difficult access to finance of SMEs, they expect that its relationship with the banks shall constitute a real help to access appropriate financing, at reasonable costs and requirements, given the possibility of mutually beneficial and long lasting relation. The literature, but also the research we have carried on, is centered on such determinants as concentration and the length of the relationship, but at the same time, there is little certainty that banks are responding positively to them. Furthermore, although the trust is considered as being a fundamental element of bank relationship – see the case house bank – SMEs find that the banks finance them looking rather on collaterals and covenants than to trust. Moreover, a positive behavior, such as prompt or advance repayments of loans, doesn-t generate any positive feedback from the banks side. All these show a deep un-satisfaction of the SMEs concerning their relationship banking.
Abstract: Literature review revealed the importance of the
adoption of marketing Relationship for loyalty and retaining
profitable customer (Customer Relationship Management). LPQ
satisfaction will reinforce the loyalty and customer brand
attachment. Customer will communicate the operator to others. The
focus of this study is to examine the relationship between the
LPPQ and the WOM recommendations through: customer
satisfaction, loyalty and attachment. The results show that LPQ
affect positively the satisfaction, negatively the loyalty. LPQ has an
indirectly effect on WOM recommendations but through the
satisfaction and attachment. The mediating effect of satisfaction in
the relationship between LPQ and Loyalty is rejected. This finding
can be explained by the nature of mobile sector in Tunisia.
Abstract: The study entitled “The Construction of Interactive
Computer Multimedia Instruction on Basic Japanese Vocabulary"
was aimed: 1) To construct the interactive computer multimedia
instruction on Basic Japanese Vocabulary, 2) To find out
multimedia-s quality, 3) To examine the student-s satisfaction and 4)
To study the learning achievement in Basic Japanese vocabulary. The
sampling group used in this study was composed of 40 1st year
student in Educational Communications and Technology Department,
Faculty of Industrial Education and Technology, King Mongkut-s
University of Technology Thonburi, in the academic year 2553 B.E.
(2010). According to research results, we found that 1). The quality
assessment by 3 mass media experts was at 4.72 on average or at high
level. 2) In terms of contents, the evaluation by 3 experts was at 4.81
on average or at high level. 3) In terms of achievement, there was a
statistical significance between before and after the treatment at the
.05 level. 4) The satisfaction of students towards the interactive
computer multimedia Instruction on “Basic Japanese Vocabulary"
was 4.35 on average, or at high level.
Abstract: There has been considerable growth in the issue of
food & beverage safety in Thailand. This is important because the
level of satisfaction in food & beverage safety has impacts on travel
decision made by foreign tourists. Therefore, this paper was aimed to
test if there is any significant gender effect in the level of satisfaction
of food & beverage safety made by foreign tourists in Thailand. In
addition, this paper utilized the Chi Square test of independent to test
if there was an association between gender and sickness because of
food and if there was an association between gender and the
perception of food safety standard. During January to June, 2012, a
total of 400 foreign tourist respondents, 200 male as well as 200
female foreign tourists, were interviewed at the departure lounge at
Suvarnabhumi airport, Thailand. The findings revealed the
astonishing result that there was no significant effect of gender. Also,
there was no significant difference in the association between gender
and being sick because of food as well as the association between
gender and the perception on the standard of food safety during their
trip in Thailand.
Abstract: Supply network management adopts a systematic
and integrative approach to managing the operations and
relationships of various parties in a supply network. The objective
of the manufactures in their supply network is to reduce inventory
costs and increase customer satisfaction levels. One way of doing
that is to synchronize delivery performance. A supply network can
be described by nodes representing the companies and the links
(relationships) between these nodes. Uncertainty in delivery time
depends on type of network relationship between suppliers. The
problem is to understand how the individual uncertainties influence
the total uncertainty of the network and identify those parts of the
network, which has the highest potential for improving the total
delivery time uncertainty.
Abstract: The paper describes ergonomics problems trend of
student at B5101 classroom building 2, Suranaree University of
Technology. The objective to survey ergonomics problems and effect
from use chairs for sitting in class room. The result from survey
method 100 student they use lecture chair for sitting in classroom
more than 2 hours/ day by RULA[1]. and Body discomfort survey[2].
The result from Body discomfort survey contribute fatigue problems
at neck, lower back, upper back and right shoulder 2.93, 2.91, 2.33,
1.75 respectively and result from RULA contribute fatigue problems
at neck, body and right upper arm 4.00, 3.75 and 3.00 respectively
are consistent. After that the researcher provide improvement plan
for design new chair support student fatigue reduction by prepare
data of sample anthropometry and design ergonomics chair prototype
3 unit. Then sample 100 student trial to use new chair and evaluate
again by RULA, Body discomfort and satisfaction. The result from
trial new chair after improvement by RULA present fatigue reduction
average of head and neck from 4.00 to 2.25 , body and trunk from
3.75 to 2.00 and arm force from 1.00 to 0.25 respectively. The result
from trial new chair after improvement by Body discomfort present
fatigue reduction average of lower back from 2.91 to 0.87, neck from
2.93 to 1.24, upper back 2.33 to 0.84 and right upper arm from 1.75
to 0.74. That statistical of RULA and Body discomfort survey
present fatigue reduction after improvement significance with a
confidence level of 95% (p-value 0.05). When analyzing the
relationship of fatigue as part of the body by Chi – square test during
RULA and Body discomfort that before and after improvements were
consistent with the significant level of confidence 95% (p-value 0.05)
. Moreover the students satisfaction result from trial with a new chair
for 30 minutes [3]. 72 percent very satisfied of the folding of the
secondary writing simple 66% the width of the writing plate, 64% the
suitability of the writing plate, 62% of soft seat cushion and 61%
easy to seat the chair.