Abstract: The future of Higher Education Institutions (HEI) depend on their ability to attract and retain students, increase recognition and prestige. In order to respond to the 'customers' increasingly demanding, HEI need to identify the key factors that influence the satisfaction of a 'customers', thereby creating competitive advantages. These determinants of satisfaction are important elements that guide the strategy of an institution and allow the successful achievement of strategic plans, both teaching and administrative, to offer their ‘costumers’ services and products with higher quality. Following this way of thinking, the purpose of this study was to evaluate the satisfaction with the service quality of the School of Technology and Management of Bragança (ESTiG), of the Polytechnic Institute of Bragança, identifying, thus, the dimensions related to the quality of services that might influence students' satisfaction. The results showed that, in general, the students are satisfied with the performance of ESTiG.
Abstract: The authors have been developing several models
based on artificial neural networks, linear regression models, Box-
Jenkins methodology and ARIMA models to predict the time series
of tourism. The time series consist in the “Monthly Number of Guest
Nights in the Hotels" of one region. Several comparisons between the
different type models have been experimented as well as the features
used at the entrance of the models. The Artificial Neural Network
(ANN) models have always had their performance at the top of the
best models. Usually the feed-forward architecture was used due to
their huge application and results. In this paper the author made a
comparison between different architectures of the ANNs using
simply the same input. Therefore, the traditional feed-forward
architecture, the cascade forwards, a recurrent Elman architecture and
a radial based architecture were discussed and compared based on the
task of predicting the mentioned time series.