Abstract: The waves of eGovernment are rising very fast
through almost all public administration, or at least most of the
public administrations around the world, and not only the public
administration, but also the entire government and all of their
organization as a whole. The government uses information
technology, and above all the internet or web network, to facilitate
the exchange of services between government agencies and citizens,
businesses, employees and other non-governmental agencies. With
efficient and transparent information exchange, the information
becomes accessible to the society (citizens, business, employees etc.),
and as a result of these processes the society itself becomes the
information society or knowledge society. This paper discusses the
knowledge management for eGovernment development in
significance and role. Also, the paper reviews the role of virtual
communities as a knowledge management mechanism to support
eGovernment in Montenegro. It explores the need for knowledge
management in eGovernment, identifies knowledge management
technologies, and highlights the challenges for developing countries,
such as Montenegro in the implementation of eGovernment. The
paper suggests that knowledge management is needed to facilitate
information exchange and transaction processing with citizens, as
well as to enable creation of knowledge society.
Abstract: In this paper we have suggested a new system for egovernment.
In this method a government can design a precise and
perfect system to control people and organizations by using five
major documents. These documents contain the important
information of each member of a society and help all organizations to
do their informatics tasks through them. This information would be
available by only a national code and a secure program would
support it. The suggested system can give a good awareness to the
society and help it be managed correctly.
Abstract: The concept of e-government has begun to spread among countries. It is based on the use of information communication technology (ICT) to fully utilize government resources, as well as to provide government services to citizens, investors and foreigners. Critical factors are the factors that are determined by the senior management of each organization; the success or failure of the organization depends on the effective implementation of critical factors. These factors vary from one organization to another according to their activity, size and functions. It is very important that organizations identify them in order to avoid the risk of implementing initiatives that may fail to work, while simultaneously exploiting opportunities that may succeed in working. The main focus of this paper is to investigate the majority of critical success factors (CSFs) associated with the implementation of e-government projects. This study concentrates on both technical and nontechnical factors. This paper concludes by listing the majority of CSFs relating to successful e-government implementation in Bahrain.
Abstract: This contribution aims to outline some topics around the process of introduction of compulsory electronic exchange of documents (so called e-Boxes) in public administration. The research was conducted in order to gauge the difference between the expectation of those using internal email and their experience in reality. Both qualitative and quantitative research is employed to lead also to an estimation of the willingness and readiness of government bodies, business units and citizens to adopt new technologies. At the same time the most potent barriers to successful e-communication through the e-Boxes are identified.
Abstract: This paper discusses E-government, in particular the
challenges that face adoption in Saudi Arabia. E-government can be
defined based on an existing set of requirements. In this research we
define E-government as a matrix of stakeholders: governments to
governments, governments to business and governments to citizens,
using information and communications technology to deliver and
consume services. E-government has been implemented for a
considerable time in developed countries. However, E-government
services still face many challenges in their implementation and
general adoption in many countries including Saudi Arabia. It has
been noted that the introduction of E-government is a major
challenge facing the government of Saudi Arabia, due to possible
concerns raised by its citizens. In addition, the literature review and
the discussion identify the influential factors that affect the citizens’
intention to adopt E-government services in Saudi Arabia.
Consequently, these factors have been defined and categorized
followed by an exploratory study to examine the importance of these
factors. Therefore, this research has identified factors that determine
if the citizen will adopt E-government services and thereby aiding
governments in accessing what is required to increase adoption.
Abstract: Within the realm of e-government, the development has moved towards testing new means for democratic decisionmaking, like e-panels, electronic discussion forums, and polls. Although such new developments seem promising, they are not problem-free, and the outcomes are seldom used in the subsequent formal political procedures. Nevertheless, process models offer promising potential when it comes to structuring and supporting transparency of decision processes in order to facilitate the integration of the public into decision-making procedures in a reasonable and manageable way. Based on real-life cases of urban planning processes in Sweden, we present an outline for an integrated framework for public decision making to: a) provide tools for citizens to organize discussion and create opinions; b) enable governments, authorities, and institutions to better analyse these opinions; and c) enable governments to account for this information in planning and societal decision making by employing a process model for structured public decision making.
Abstract: The study investigated the practices of organisations in Gulf Cooperation Council (GCC) countries with regards to G2C egovernment maturity. It reveals that e-government G2C initiatives in the surveyed countries in particular, and arguably around the world in general, are progressing slowly because of the lack of a trusted and secure medium to authenticate the identities of online users. The authors conclude that national ID schemes will play a major role in helping governments reap the benefits of e-government if the three advanced technologies of smart card, biometrics and public key infrastructure (PKI) are utilised to provide a reliable and trusted authentication medium for e-government services.
Abstract: Among the most fundamental prerequisites for the successful development of electronic Government Services (e- Government) is Citizen Acceptance. Based on the UTAUT model, the paper describes a hypothetical framework that integrates the unique features of E- government to improve our understanding of the acceptance and usage of e-Government Saudi Arabia. The proposed model, based on UTAUT, includes the characteristics of Egovernment, consideration and inclusion of trust, privacy, and Saudi culture and context.
Abstract: Inter-organizational Workflow (IOW) is commonly
used to support the collaboration between heterogeneous and
distributed business processes of different autonomous organizations
in order to achieve a common goal. E-government is considered as an
application field of IOW. The coordination of the different
organizations is the fundamental problem in IOW and remains the
major cause of failure in e-government projects. In this paper, we
introduce a new coordination model for IOW that improves the
collaboration between government administrations and that respects
IOW requirements applied to e-government. For this purpose, we
adopt a Multi-Agent approach, which deals more easily with interorganizational
digital government characteristics: distribution,
heterogeneity and autonomy. Our model integrates also different
technologies to deal with the semantic and technologic
interoperability. Moreover, it conserves the existing systems of
government administrations by offering a distributed coordination
based on interfaces communication. This is especially applied in
developing countries, where administrations are not necessary
equipped with workflow systems. The use of our coordination
techniques allows an easier migration for an e-government solution
and with a lower cost. To illustrate the applicability of the proposed
model, we present a case study of an identity card creation in Tunisia.
Abstract: This paper deals with e-government issues at several
levels. Initially we look at the concept of e-government itself in order
to give it a sound framework. Than we look at the e-government
issues at three levels, first we analyse it at the global level, second we
analyse it at the level of transition economies, and finally we take a
closer look on developments in Croatia. The analysis includes actual
progress being made in selected transition economies given the Euro
area averages, along with e-government potential in future
demanding period.
Abstract: The main objective of this paper is to contribute the
existing knowledge transfer and IT Outsourcing literature
specifically in the context of Malaysia by reviewing the current
practices of e-government IT outsourcing in Malaysia including the
issues and challenges faced by the public agencies in transferring the
knowledge during the engagement. This paper discusses various
factors and different theoretical model of knowledge transfer starting
from the traditional model to the recent model suggested by the
scholars. The present paper attempts to align organizational
knowledge from the knowledge-based view (KBV) and
organizational learning (OL) lens. This review could help shape the
direction of both future theoretical and empirical studies on inter-firm
knowledge transfer specifically on how KBV and OL perspectives
could play significant role in explaining the complex relationships
between the client and vendor in inter-firm knowledge transfer and
the role of organizational management information system and
Transactive Memory System (TMS) to facilitate the organizational
knowledge transferring process. Conclusion is drawn and further
research is suggested.
Abstract: E-government projects have potential for greater efficiency and effectiveness of government operations. For this reason, many developing countries governments have invested heavily in this agenda and an increasing number of e-government projects are being implemented. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by organizations trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in Egypt since early 2004. This paper presents a case study of the process of admission to public universities and institutions in Egypt which is led by MSAD. Underlining the key benefits resulting from the initiative, explaining the strategies and the development steps used to implement it, and highlighting the main obstacles encountered and how they were overcome will help repeat the experience in other useful e-government projects.
Abstract: More and more governments around the world are
introducing e-government as a means of reducing costs, improving
services, saving time and increasing effectiveness and efficiency in
the public sector Therefore e-government has been identified as one
of the top priorities for Saudi government and all its agencies.
However, the adoption of e-government is facing many challenges
and barriers such as technological, cultural, organizational, and social
issues which must be considered and treated carefully by any
government contemplating its adoption. This paper reports on a pilot
study amongst online (e-ready) citizens to identify the challenges and
barriers that affect the adoption of e-government services especially
from their perspective in Saudi society. Based on the analysis of data
collected from an online survey the researcher was able to identify
some of the important barriers and challenges from the e-ready
citizen perspective. As a result, this study has generated a list of
possible strategies to move towards successful adoption of egovernment
services in Saudi Arabia.
Abstract: Australian government agencies have a natural desire
to provide migrants a wide range of opportunities. Consequently,
government online services should be equally available to migrants
with a non-English speaking background (NESB). Despite the
commendable efforts of governments and local agencies in Australia
to provide such services, in reality, many NESB communities are not
taking advantage of these services. This article–based on an
extensive case study regarding the use of online government services
by the Arabic NESB community in Australia–reports on the
possible reasons for this issue, as well as suggestions for
improvement. The conclusion is that Australia should implement
ICT-based or e-government policies, programmes, and services that
more accurately reflect migrant cultures and languages so that
migrant integration can be more fully accomplished. Specifically, this
article presents an NESB Model that adopts the value of usercentricity
or a more individual-focused approach to government
online services in Australia.
Abstract: Internet today has a huge impact on all aspects of life,
and also in the area of the broader context of democracy, politics and
politicians. If democracy is freedom of choice, there are a number of
conditions that can ensure in practice the freedom to be achieved and
realized. These preconditions must be achieved regardless of the
manner of voting. The key contribution of ICT to achieve freedom of
choice is that technology enables the correlation of the citizens and
elected representatives on the better way than it was possible without
the Internet. In this sense, we can say that the Internet and ICT are
changing significantly, and potentially improving the environment in
which democratic processes are taking place. This paper aims to
describe trends in use of ICT in democratic processes, and analyzes
the challenges for implementation of e-Democracy in Montenegro
Abstract: e-Government is already in its second decade. Prerequisite for further development and adaptation to new realities is the optimal management of administrative information and knowledge production by those involved, i.e. the public sector, citizens and businesses. Nowadays, the amount of information displayed or distributed on the Internet has reached enormous dimensions, resulting in serious difficulties when extracting and managing knowledge. The semantic web is expected to play an important role in solving this problem and the technologies that support it. In this article, we address some relevant issues.
Abstract: The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysia government. The introduction of ICT in the public sector especially e-Government initiatives opens up a new book in the government administration throughout the world. The aim or this paper is to discuss the implementation of e-government in Malaysia, covering the result of public user self assessment on Malaysia's electronic government applications. E-services, e-procurement, Generic Office Environment (GOE), Human Resources Management Information System (HRMIS), Project Monitoring System (PMS), Electronic Labor Exchange (ELX) and e-syariah(religion) were the seven flagship application assessed. The study adopted a crosssectional survey research approach and information system literature were used. The analysis was done for 35 responden in pilot test and there was evidence from public user's perspective to suggest that the e-government applications were generally successful.
Abstract: The e-government emerging concept transforms the
way in which the citizens are dealing with their governments. Thus,
the citizens can execute the intended services online anytime and
anywhere. This results in great benefits for both the governments
(reduces the number of officers) and the citizens (more flexibility and
time saving). Therefore, building a maturity model to assess the egovernment
portals becomes desired to help in the improvement
process of such portals. This paper aims at proposing an egovernment
maturity model based on the measurement of the best
practices’ presence. The main benefit of such maturity model is to
provide a way to rank an e-government portal based on the used best
practices, and also giving a set of recommendations to go to the
higher stage in the maturity model.
Abstract: e-Government structures permits the government to operate in a more transparent and accountable manner of which it increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer-s attitude towards e-Government services using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents. The research model was tested using Structural Equation Modeling (SEM) techniques via the Analysis of Moment Structure (AMOS 16) computer software. SEM is a comprehensive approach to testing hypotheses about relations among observed and latent variables. The proposed model fits the data well. The results demonstrated that e- Government services acceptance can be explained in terms of compatibility and attitude towards e-Government services. The setup of the e-Government services will be compatible with the way users work and are more likely to adopt e-Government services owing to their familiarity with the Internet for various official, personal, and recreational uses. In addition, managerial implications for government policy makers, government agencies, and system developers are also discussed.