Towards a Measurement-Based E-Government Portals Maturity Model
The e-government emerging concept transforms the
way in which the citizens are dealing with their governments. Thus,
the citizens can execute the intended services online anytime and
anywhere. This results in great benefits for both the governments
(reduces the number of officers) and the citizens (more flexibility and
time saving). Therefore, building a maturity model to assess the egovernment
portals becomes desired to help in the improvement
process of such portals. This paper aims at proposing an egovernment
maturity model based on the measurement of the best
practices’ presence. The main benefit of such maturity model is to
provide a way to rank an e-government portal based on the used best
practices, and also giving a set of recommendations to go to the
higher stage in the maturity model.
[1] World Bank, "Definition of E-Government.” (Online). Available: http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/ EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00.html. (Accessed: 13-Mar-2014).
[2] United Nations, "E-Government Development,” 2010. (Online). Available: http://unpan3.un.org/egovkb/egovernment_overview/ereadiness.htm. (Accessed: 13-Mar-2014).
[3] United-Nations, UN E-Government Survey 2012: E-Government for the People, 2012.
[4] Capgemini, "eGovernment Benchmark," 2009.
[5] K. Layne and J. Lee, "Developing fully functional E-government: A four stage model,” Gov. Inf. Q., vol. 18, no. 2, pp. 122–136, 2001.
[6] K. V. Andersen and H. Z. Henriksen, "E-government maturity models: Extension of the Layne and Lee model,” Gov. Inf. Q., vol. 23, no. 2, pp. 236–248, 2006.
[7] S. M. Alhomod, M. M. Shafi, M. N. Kousarrizi, F. Seiti, M. Teshnehlab, H. Susanto, M. N. Almunawar, Y. C. Tuan, M. S. Aksoy, and Y. A. Batawi, "Best Practices in E government: A review of Some Innovative Models Proposed in Different Countries,” Int. J. Electr. Comput. Sci., vol. 12, no. 01, pp. 1–6, 2012.
[8] J. S. Hiller and F. Belanger, Privacy strategies for electronic government, E-Government Series, the PricewaterhouseCoopers Endowment for the Business of Government, USA, 2001.
[9] R. S. Almazan and J. R. Gil-Garcia, "E-Government Portals in Mexico,” in Electronic Government: Concepts, Methodologies, Tools, and Applications, (Edited by: Anttiroiko, A.-V.), Information Science Reference, PA, USA, pp. 1726-1734, 2008.
[10] Cisco IBSG, "e-Government Best Practices learning from success, avoiding the pitfalls,” 2007.
[11] G. Karokola and L. Yngström, "Discussing E-Government Maturity Models for Developing World-Security View,” in Proceedings of the Information Security South Africa Conference, 2009, pp. 81–98.
[12] D. M. West, "E-Government and the Transformation of Service Delivery and Citizen Attitudes,” Public Adm. Rev., vol. 64, no. 1, pp. 15–27, 2004.
[13] K. A. Shahkooh, F. Saghafi, and A. Abdollahi, "A proposed model for e-Government maturity,” in Proceedings of the 3rd International Conference on Information and Communication Technologies: From Theory to Applications (ICTTA'08), 2008, pp. 1–5.
[14] M. Howard, "E-government across the globe: how will ’e’ change government,” Government Finance Review, vol. 90, p. 80, 2001.
[15] G. Lee and Y. H. Kwak, "An Open Government Maturity Model for social media-based public engagement,” Gov. Inf. Q., vol. 29, no. 4, pp. 492–503, 2012.
[16] K. Siau and Y. Long, "Synthesizing e-government stage models–a meta-synthesis based on meta-ethnography approach,” Ind. Manag. Data Syst., vol. 105, no. 4, pp. 443–458, 2005.
[17] R. E. Al-Qutaish and A. Abran, "A Maturity Model of Software Product Quality.,” J. Res. Pract. Inf. Technol., vol. 43, no. 4, pp. 307-327, 2011.
[1] World Bank, "Definition of E-Government.” (Online). Available: http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/ EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00.html. (Accessed: 13-Mar-2014).
[2] United Nations, "E-Government Development,” 2010. (Online). Available: http://unpan3.un.org/egovkb/egovernment_overview/ereadiness.htm. (Accessed: 13-Mar-2014).
[3] United-Nations, UN E-Government Survey 2012: E-Government for the People, 2012.
[4] Capgemini, "eGovernment Benchmark," 2009.
[5] K. Layne and J. Lee, "Developing fully functional E-government: A four stage model,” Gov. Inf. Q., vol. 18, no. 2, pp. 122–136, 2001.
[6] K. V. Andersen and H. Z. Henriksen, "E-government maturity models: Extension of the Layne and Lee model,” Gov. Inf. Q., vol. 23, no. 2, pp. 236–248, 2006.
[7] S. M. Alhomod, M. M. Shafi, M. N. Kousarrizi, F. Seiti, M. Teshnehlab, H. Susanto, M. N. Almunawar, Y. C. Tuan, M. S. Aksoy, and Y. A. Batawi, "Best Practices in E government: A review of Some Innovative Models Proposed in Different Countries,” Int. J. Electr. Comput. Sci., vol. 12, no. 01, pp. 1–6, 2012.
[8] J. S. Hiller and F. Belanger, Privacy strategies for electronic government, E-Government Series, the PricewaterhouseCoopers Endowment for the Business of Government, USA, 2001.
[9] R. S. Almazan and J. R. Gil-Garcia, "E-Government Portals in Mexico,” in Electronic Government: Concepts, Methodologies, Tools, and Applications, (Edited by: Anttiroiko, A.-V.), Information Science Reference, PA, USA, pp. 1726-1734, 2008.
[10] Cisco IBSG, "e-Government Best Practices learning from success, avoiding the pitfalls,” 2007.
[11] G. Karokola and L. Yngström, "Discussing E-Government Maturity Models for Developing World-Security View,” in Proceedings of the Information Security South Africa Conference, 2009, pp. 81–98.
[12] D. M. West, "E-Government and the Transformation of Service Delivery and Citizen Attitudes,” Public Adm. Rev., vol. 64, no. 1, pp. 15–27, 2004.
[13] K. A. Shahkooh, F. Saghafi, and A. Abdollahi, "A proposed model for e-Government maturity,” in Proceedings of the 3rd International Conference on Information and Communication Technologies: From Theory to Applications (ICTTA'08), 2008, pp. 1–5.
[14] M. Howard, "E-government across the globe: how will ’e’ change government,” Government Finance Review, vol. 90, p. 80, 2001.
[15] G. Lee and Y. H. Kwak, "An Open Government Maturity Model for social media-based public engagement,” Gov. Inf. Q., vol. 29, no. 4, pp. 492–503, 2012.
[16] K. Siau and Y. Long, "Synthesizing e-government stage models–a meta-synthesis based on meta-ethnography approach,” Ind. Manag. Data Syst., vol. 105, no. 4, pp. 443–458, 2005.
[17] R. E. Al-Qutaish and A. Abran, "A Maturity Model of Software Product Quality.,” J. Res. Pract. Inf. Technol., vol. 43, no. 4, pp. 307-327, 2011.
@article{"International Journal of Business, Human and Social Sciences:49812", author = "Abdoullah Fath-Allah and Laila Cheikhi and Rafa E. Al-Qutaish and Ali Idri", title = "Towards a Measurement-Based E-Government Portals Maturity Model", abstract = "The e-government emerging concept transforms the
way in which the citizens are dealing with their governments. Thus,
the citizens can execute the intended services online anytime and
anywhere. This results in great benefits for both the governments
(reduces the number of officers) and the citizens (more flexibility and
time saving). Therefore, building a maturity model to assess the egovernment
portals becomes desired to help in the improvement
process of such portals. This paper aims at proposing an egovernment
maturity model based on the measurement of the best
practices’ presence. The main benefit of such maturity model is to
provide a way to rank an e-government portal based on the used best
practices, and also giving a set of recommendations to go to the
higher stage in the maturity model.
", keywords = "Best practices, e-government portal, maturity model,
quality model.", volume = "8", number = "9", pages = "2819-5", }
