Towards a UTAUT-based Model for the Study of EGovernment Citizen Acceptance in Saudi Arabia
Among the most fundamental prerequisites for the successful development of electronic Government Services (e- Government) is Citizen Acceptance. Based on the UTAUT model, the paper describes a hypothetical framework that integrates the unique features of E- government to improve our understanding of the acceptance and usage of e-Government Saudi Arabia. The proposed model, based on UTAUT, includes the characteristics of Egovernment, consideration and inclusion of trust, privacy, and Saudi culture and context.
[1] Al-Adawi, Z., S. Yousafzai, and J. Pallister. Conceptual model of citizen
adoption of e-government. 2005: Citeseer.
[2] Carter, L. and F. Bélanger, The utilization of e-government services:
citizen trust, innovation and acceptance factors*. Information Systems
Journal, 2005. 15(1): p. 5-25.
[3] Alam, M. and M. Hassan, Problems when implementing e-governance
systems in developing countries: a quantitative investigation of
implementation problems in Bangladesh. 2011.
[4] Bélanger, F. and L. Carter, Trust and risk in e-government adoption. The
Journal of Strategic Information Systems, 2008. 17(2): p. 165-176.
[5] Gupta, B., S. Dasgupta, and A. Gupta, Adoption of ICT in a government
organization in a developing country: An empirical study. The Journal
of Strategic Information Systems, 2008. 17(2): p. 140-154.
[6] Jreisat, J.E., Rethinking Administrative Capacity Development: The Arab
States. Public Organization Review, 2011: p. 1-17.
[7] Qian, L. and C. Dongdong. Study on the problems and countermeasures
of e-government construction. 2011: IEEE.
[8] Schuppan, T., E-Government in developing countries: Experiences from
sub-Saharan Africa. Government Information Quarterly, 2009. 26(1): p.
118-127.
[9] Agarwal, R., Individual acceptance of information technologies.
Framing the domains of IT management: Projecting the future through
the past, 2000: p. 85-104.
[10] Davis, F., Perceived usefulness, perceived ease of use, and user
acceptance of information technology. MIS quarterly, 1989. 13(3): p.
319-340.
[11] Ajzen, I., M. Fishbein, and R. Heilbroner, Understanding attitudes and
predicting social behavior. 1980: Prentice-Hall Englewood Cliffs, NJ.
[12] Ajzen, I., The theory of planned behavior. Organizational behavior and
human decision processes, 1991. 50(2): p. 179-211.
[13] Venkatesh, V., et al., User acceptance of information technology:
Toward a unified view. INFORM MANAGEMENT, 2003. 27(3): p.
425-478.
[14] Fishbein, M. and I. Ajzen, Belief, attitude, intention and behavior: An
introduction to theory and research. 1975.
[15] Chau, P., An empirical assessment of a modified technology acceptance
model. Journal of management information systems, 1996. 13(2): p. 185-
204.
[16] Chen, L., M. Gillenson, and D. Sherrell, Enticing online consumers: an
extended technology acceptance perspective. Information &
Management, 2002. 39(8): p. 705-719.
[17] Davis, F., R. Bagozzi, and P. Warshaw, User acceptance of computer
technology: a comparison of two theoretical models. Management
science, 1989. 35(8): p. 982-1003.
[18] Venkatesh, V., Creation of favorable user perceptions: exploring the
role of intrinsic motivation. MIS quarterly, 1999. 23(2): p. 239-260.
[19] Ajzen, I., From intentions to actions: A theory of planned behavior.
Action-control: From cognition to behavior, 1985. 11: p. 39.
[20] Sheppard, B., J. Hartwick, and P. Warshaw, The theory of reasoned
action: A meta-analysis of past research with recommendations for
modifications and future research. Journal of Consumer Research, 1988.
15(3): p. 325-343.
[21] Hung, S.Y., C.M. Chang, and T.J. Yu, Determinants of user acceptance
of the e-government services: the case of online tax filing and payment
system. Government Information Quarterly, 2006. 23(1): p. 97-122.
[22] Fu, J.-R., C.-K. Farn, and W.-P. Chao, Acceptance of electronic tax
filing: A study of taxpayer intentions. Information & Management, 2006.
43(1): p. 109-126.
[23] Mathieson, K., Predicting user intentions: comparing the technology
acceptance model with the theory of planned behavior. Information
systems research, 1991. 2(3): p. 173-191.
[24] Venkatesh, V. and F. Davis, A theoretical extension of the technology
acceptance model: Four longitudinal field studies. Management science,
2000. 46(2): p. 186-204.
[25] Anderson, J. and P. Schwager. SME Adoption of Wireless LAN
Technology: Applying The UTAUT Model. in 7th Annual Conference of
the Southern Association for Information System. 2004. Savannah,
Georgia.
[26] Anderson, J., P. Schwager, and R. Kerns, The drivers for acceptance of
tablet PCs by faculty in a college of business. Journal of Information
Systems Education, 2006. 17(4): p. 429.
[27] AlAwadhi, S. and A. Morris. The use of the UTAUT model in the
adoption of e-government services in Kuwait. 2008: IEEE.
[28] Zhou, T., Y. Lu, and B. Wang, Integrating TTF and UTAUT to explain
mobile banking user adoption. Computers in Human Behavior, 2010.
26(4): p. 760-767.
[29] Al-Shafi, S. and V. Weerakkody, Factors affecting e-government
adoption in the state of Qatar. 2010.
[30] Min, Q., S. Ji, and G. Qu, Mobile Commerce User Acceptance Study in
China: A Revised UTAUT Model*. Tsinghua Science & Technology,
2008. 13(3): p. 257-264.
[31] Al-Sobhi, F., V. Weerakkody, and M.M. Kamal, An exploratory study
on the role of intermediaries in delivering public services in Madinah
City: Case of Saudi Arabia. Transforming Government: People, Process
and Policy, 2010. 4(1): p. 14-36.
[32] Al-Shafi, S., Free Wireless Internet park Services. Journal of Cases on
Information Technology, 2008. 10(3): p. 21-34.
[33] Yeow, P.H. and W. Loo, Acceptability of ATM and Transit Applications
Embedded in Multipurpose Smart Identity Card: An Exploratory Study
in Malaysia. International Journal of Electronic Government Research
(IJEGR), 2009 5(2): p. 37-56.
[34] Susanto, T.D. and R. Goodwin, Factors Influencing Citizen Adoption of
SMS-Based e-Government Services. Electronic Journal of eGovernment,
2010. 8(1): p. 55-70.
[35] Alzahrani, A.I., Web-based e-Government services acceptance for G2C:
A structural equation modelling approach. 2011, DeMontfort
University.
[36] Watson, R., T. Ho, and K. Raman, Culture: A fourth dimension of group
support systems. Communications of the ACM, 1994. 37(10): p. 55.
[37] Carr Jr, V., Technology adoption and diffusion. 1999.
[38] Farsy, F., Modernity and tradition: the Saudi equation. 1990: Kegan
Paul International.
[39] Al-Saggaf, Y., The effect of online community on offline community in
Saudi Arabia. The Electronic Journal of Information Systems in
Developing Countries, 2004. 16(0).
[40] Hofstede, G., Culture's consequences: International differences in workrelated
values. 1984: Sage Publications, Inc.
[41] Westin, A., Privacy and freedom. Vol. 97. 1967: London.
[42] Clarke, R., Introduction to Dataveillance and Information Privacy, and
Definitions of Terms. 1997.
[43] Milberg, S.J., H.J. Smith, and S.J. Burke, Information privacy:
Corporate management and national regulation. Organization Science,
2000. 11(1): p. 35-57.
[44] Singletary, M., Identity-theft statistics look better, but you still don't
wnat to be one, in The Washington post. 2011.
[45] Alsaghier, H., et al., Conceptualising Citizen-s Trust in e-Government:
Application of Q Methodology. Electronic Journal of e-Government,
2009. 7(4): p. 295-310.
[46] Belanger, F. and J. Hiller, A framework for e-government: privacy
implications. Business Process Management Journal, 2006. 12(1): p. 48-
60.
[47] Gefen, D., et al., Cultural diversity and trust in IT adoption: A
comparison of potential e-voters in the USA and South Africa. Journal of
Global Information Management, 2005. 13(1): p. 54-78.
[48] Welch, E., C. Hinnant, and M. Moon, Linking citizen satisfaction with egovernment
and trust in government. Journal of Public Administration
Research and Theory, 2005. 15(3): p. 371.
[49] Warkentin, M., et al., Encouraging citizen adoption of e-government by
building trust. Electronic Markets, 2002. 12(3): p. 157-162.
[50] Pavlou, P., Consumer acceptance of electronic commerce: Integrating
trust and risk with the technology acceptance model. International
Journal of Electronic Commerce, 2003. 7(3): p. 101-134.
[51] Barney, J. and M. Hansen, Trustworthiness as a source of competitive
advantage. Strategic management journal, 1994. 15(S1): p. 175-190.
[52] Bhattacherjee, A., Individual trust in online firms: Scale development
and initial test. Journal of management information systems, 2002.
19(1): p. 211-241.
[53] Mayer, R., J. Davis, and F. Schoorman, An integrative model of
organizational trust. Academy of Management Review, 1995. 20(3): p.
709-734.
[54] AlShihi, H., Critical Factors in the Adoption and Diffusion of Egovernment
Initiatives in Oman. 2006, Victoria University, Australia.
[55] Choudrie, J. and Y. Dwivedi. A survey of citizens adoption and
awareness of e-government initiatives, the government gateway: a
united kingdom perspective. 2005.
[56] Reddick, C.G., Citizen interaction with e-government: From the streets
to servers? Government Information Quarterly, 2005. 22(1): p. 38-57.
[1] Al-Adawi, Z., S. Yousafzai, and J. Pallister. Conceptual model of citizen
adoption of e-government. 2005: Citeseer.
[2] Carter, L. and F. Bélanger, The utilization of e-government services:
citizen trust, innovation and acceptance factors*. Information Systems
Journal, 2005. 15(1): p. 5-25.
[3] Alam, M. and M. Hassan, Problems when implementing e-governance
systems in developing countries: a quantitative investigation of
implementation problems in Bangladesh. 2011.
[4] Bélanger, F. and L. Carter, Trust and risk in e-government adoption. The
Journal of Strategic Information Systems, 2008. 17(2): p. 165-176.
[5] Gupta, B., S. Dasgupta, and A. Gupta, Adoption of ICT in a government
organization in a developing country: An empirical study. The Journal
of Strategic Information Systems, 2008. 17(2): p. 140-154.
[6] Jreisat, J.E., Rethinking Administrative Capacity Development: The Arab
States. Public Organization Review, 2011: p. 1-17.
[7] Qian, L. and C. Dongdong. Study on the problems and countermeasures
of e-government construction. 2011: IEEE.
[8] Schuppan, T., E-Government in developing countries: Experiences from
sub-Saharan Africa. Government Information Quarterly, 2009. 26(1): p.
118-127.
[9] Agarwal, R., Individual acceptance of information technologies.
Framing the domains of IT management: Projecting the future through
the past, 2000: p. 85-104.
[10] Davis, F., Perceived usefulness, perceived ease of use, and user
acceptance of information technology. MIS quarterly, 1989. 13(3): p.
319-340.
[11] Ajzen, I., M. Fishbein, and R. Heilbroner, Understanding attitudes and
predicting social behavior. 1980: Prentice-Hall Englewood Cliffs, NJ.
[12] Ajzen, I., The theory of planned behavior. Organizational behavior and
human decision processes, 1991. 50(2): p. 179-211.
[13] Venkatesh, V., et al., User acceptance of information technology:
Toward a unified view. INFORM MANAGEMENT, 2003. 27(3): p.
425-478.
[14] Fishbein, M. and I. Ajzen, Belief, attitude, intention and behavior: An
introduction to theory and research. 1975.
[15] Chau, P., An empirical assessment of a modified technology acceptance
model. Journal of management information systems, 1996. 13(2): p. 185-
204.
[16] Chen, L., M. Gillenson, and D. Sherrell, Enticing online consumers: an
extended technology acceptance perspective. Information &
Management, 2002. 39(8): p. 705-719.
[17] Davis, F., R. Bagozzi, and P. Warshaw, User acceptance of computer
technology: a comparison of two theoretical models. Management
science, 1989. 35(8): p. 982-1003.
[18] Venkatesh, V., Creation of favorable user perceptions: exploring the
role of intrinsic motivation. MIS quarterly, 1999. 23(2): p. 239-260.
[19] Ajzen, I., From intentions to actions: A theory of planned behavior.
Action-control: From cognition to behavior, 1985. 11: p. 39.
[20] Sheppard, B., J. Hartwick, and P. Warshaw, The theory of reasoned
action: A meta-analysis of past research with recommendations for
modifications and future research. Journal of Consumer Research, 1988.
15(3): p. 325-343.
[21] Hung, S.Y., C.M. Chang, and T.J. Yu, Determinants of user acceptance
of the e-government services: the case of online tax filing and payment
system. Government Information Quarterly, 2006. 23(1): p. 97-122.
[22] Fu, J.-R., C.-K. Farn, and W.-P. Chao, Acceptance of electronic tax
filing: A study of taxpayer intentions. Information & Management, 2006.
43(1): p. 109-126.
[23] Mathieson, K., Predicting user intentions: comparing the technology
acceptance model with the theory of planned behavior. Information
systems research, 1991. 2(3): p. 173-191.
[24] Venkatesh, V. and F. Davis, A theoretical extension of the technology
acceptance model: Four longitudinal field studies. Management science,
2000. 46(2): p. 186-204.
[25] Anderson, J. and P. Schwager. SME Adoption of Wireless LAN
Technology: Applying The UTAUT Model. in 7th Annual Conference of
the Southern Association for Information System. 2004. Savannah,
Georgia.
[26] Anderson, J., P. Schwager, and R. Kerns, The drivers for acceptance of
tablet PCs by faculty in a college of business. Journal of Information
Systems Education, 2006. 17(4): p. 429.
[27] AlAwadhi, S. and A. Morris. The use of the UTAUT model in the
adoption of e-government services in Kuwait. 2008: IEEE.
[28] Zhou, T., Y. Lu, and B. Wang, Integrating TTF and UTAUT to explain
mobile banking user adoption. Computers in Human Behavior, 2010.
26(4): p. 760-767.
[29] Al-Shafi, S. and V. Weerakkody, Factors affecting e-government
adoption in the state of Qatar. 2010.
[30] Min, Q., S. Ji, and G. Qu, Mobile Commerce User Acceptance Study in
China: A Revised UTAUT Model*. Tsinghua Science & Technology,
2008. 13(3): p. 257-264.
[31] Al-Sobhi, F., V. Weerakkody, and M.M. Kamal, An exploratory study
on the role of intermediaries in delivering public services in Madinah
City: Case of Saudi Arabia. Transforming Government: People, Process
and Policy, 2010. 4(1): p. 14-36.
[32] Al-Shafi, S., Free Wireless Internet park Services. Journal of Cases on
Information Technology, 2008. 10(3): p. 21-34.
[33] Yeow, P.H. and W. Loo, Acceptability of ATM and Transit Applications
Embedded in Multipurpose Smart Identity Card: An Exploratory Study
in Malaysia. International Journal of Electronic Government Research
(IJEGR), 2009 5(2): p. 37-56.
[34] Susanto, T.D. and R. Goodwin, Factors Influencing Citizen Adoption of
SMS-Based e-Government Services. Electronic Journal of eGovernment,
2010. 8(1): p. 55-70.
[35] Alzahrani, A.I., Web-based e-Government services acceptance for G2C:
A structural equation modelling approach. 2011, DeMontfort
University.
[36] Watson, R., T. Ho, and K. Raman, Culture: A fourth dimension of group
support systems. Communications of the ACM, 1994. 37(10): p. 55.
[37] Carr Jr, V., Technology adoption and diffusion. 1999.
[38] Farsy, F., Modernity and tradition: the Saudi equation. 1990: Kegan
Paul International.
[39] Al-Saggaf, Y., The effect of online community on offline community in
Saudi Arabia. The Electronic Journal of Information Systems in
Developing Countries, 2004. 16(0).
[40] Hofstede, G., Culture's consequences: International differences in workrelated
values. 1984: Sage Publications, Inc.
[41] Westin, A., Privacy and freedom. Vol. 97. 1967: London.
[42] Clarke, R., Introduction to Dataveillance and Information Privacy, and
Definitions of Terms. 1997.
[43] Milberg, S.J., H.J. Smith, and S.J. Burke, Information privacy:
Corporate management and national regulation. Organization Science,
2000. 11(1): p. 35-57.
[44] Singletary, M., Identity-theft statistics look better, but you still don't
wnat to be one, in The Washington post. 2011.
[45] Alsaghier, H., et al., Conceptualising Citizen-s Trust in e-Government:
Application of Q Methodology. Electronic Journal of e-Government,
2009. 7(4): p. 295-310.
[46] Belanger, F. and J. Hiller, A framework for e-government: privacy
implications. Business Process Management Journal, 2006. 12(1): p. 48-
60.
[47] Gefen, D., et al., Cultural diversity and trust in IT adoption: A
comparison of potential e-voters in the USA and South Africa. Journal of
Global Information Management, 2005. 13(1): p. 54-78.
[48] Welch, E., C. Hinnant, and M. Moon, Linking citizen satisfaction with egovernment
and trust in government. Journal of Public Administration
Research and Theory, 2005. 15(3): p. 371.
[49] Warkentin, M., et al., Encouraging citizen adoption of e-government by
building trust. Electronic Markets, 2002. 12(3): p. 157-162.
[50] Pavlou, P., Consumer acceptance of electronic commerce: Integrating
trust and risk with the technology acceptance model. International
Journal of Electronic Commerce, 2003. 7(3): p. 101-134.
[51] Barney, J. and M. Hansen, Trustworthiness as a source of competitive
advantage. Strategic management journal, 1994. 15(S1): p. 175-190.
[52] Bhattacherjee, A., Individual trust in online firms: Scale development
and initial test. Journal of management information systems, 2002.
19(1): p. 211-241.
[53] Mayer, R., J. Davis, and F. Schoorman, An integrative model of
organizational trust. Academy of Management Review, 1995. 20(3): p.
709-734.
[54] AlShihi, H., Critical Factors in the Adoption and Diffusion of Egovernment
Initiatives in Oman. 2006, Victoria University, Australia.
[55] Choudrie, J. and Y. Dwivedi. A survey of citizens adoption and
awareness of e-government initiatives, the government gateway: a
united kingdom perspective. 2005.
[56] Reddick, C.G., Citizen interaction with e-government: From the streets
to servers? Government Information Quarterly, 2005. 22(1): p. 38-57.
@article{"International Journal of Business, Human and Social Sciences:57977", author = "Alzahrani.M.E and Goodwin.R.D", title = "Towards a UTAUT-based Model for the Study of EGovernment Citizen Acceptance in Saudi Arabia", abstract = "Among the most fundamental prerequisites for the successful development of electronic Government Services (e- Government) is Citizen Acceptance. Based on the UTAUT model, the paper describes a hypothetical framework that integrates the unique features of E- government to improve our understanding of the acceptance and usage of e-Government Saudi Arabia. The proposed model, based on UTAUT, includes the characteristics of Egovernment, consideration and inclusion of trust, privacy, and Saudi culture and context.
", keywords = "E-government, technology adoption, citizen acceptance, unified theory of acceptance and use of technology (UTAUT).", volume = "6", number = "4", pages = "544-7", }
