Abstract: This paper develops and investigates a framework for
the assessment of customer involvement in the service design process
of result oriented product-service systems in order to improve the
service offering in a business-to-business (B2B) context. The
framework comprises five main criteria and fifteen sub-criteria that
contribute to customer involvement in a hierarchy using a maturity
grid to highlight the strengths and weaknesses for each criterion. To
develop the customer involvement framework, an extensive literature
review related to service design, result oriented product-service
system (PSS) and customer involvement in service design was
carried out. Key factors that significantly influence customer
involvement from industry and literature were identified to develop
the framework. A major contribution of the developed framework
includes a hierarchy of appropriate criteria for assessing customer
involvement in the service design process within results oriented
PSS; the definition of four maturity levels which are suitable to
describe the whole spectrum of customer involvement in the service
design process; and finally, The paper concludes by enabling service
providers to: take proactive decisions; screen and evaluate new
services; improve perceived service quality; and provide barriers
against imitation.
Abstract: Sewer deposits have been identified as a major cause
of dysfunctions in combined sewer systems regarding sewer
management, which induces different negative consequents resulting
in poor hydraulic conveyance, environmental damages as well as
worker’s health. In order to overcome the problematics of
sedimentation, flushing has been considered as the most operative
and cost-effective way to minimize the sediments impacts and
prevent such challenges. Flushing, by prompting turbulent wave
effects, can modify the bed form depending on the hydraulic
properties and geometrical characteristics of the conduit. So far, the
dynamics of the bed-load during high-flow events in combined sewer
systems as a complex environment is not well understood, mostly due
to lack of measuring devices capable to work in the “hostile” in
combined sewer system correctly. In this regards, a one-episode
flushing issue from an opening gate valve with weir function was
carried out in a trunk sewer in Paris to understand its cleansing
efficiency on the sediments (thickness: 0-30 cm). During more than
1h of flushing within 5 m distance in downstream of this flushing
device, a maximum flowrate and a maximum level of water have
been recorded at 5 m in downstream of the gate as 4.1 m3/s and 2.1
m respectively. This paper is aimed to evaluate the efficiency of this
type of gate for around 1.1 km (from the point -50 m to +1050 m in
downstream from the gate) by (i) determining bed grain-size
distribution and sediments evolution through the sewer channel, as
well as their organic matter content, and (ii) identifying sections that
exhibit more changes in their texture after the flush. For the first one,
two series of sampling were taken from the sewer length and then
analyzed in laboratory, one before flushing and second after, at same
points among the sewer channel. Hence, a non-intrusive sampling
instrument has undertaken to extract the sediments smaller than the
fine gravels. The comparison between sediments texture after the
flush operation and the initial state, revealed the most modified zones
by the flush effect, regarding the sewer invert slope and hydraulic
parameters in the zone up to 400 m from the gate. At this distance,
despite the increase of sediment grain-size rages, D50 (median grainsize)
varies between 0.6 mm and 1.1 mm compared to 0.8 mm and 10
mm before and after flushing, respectively. Overall, regarding the
sewer channel invert slope, results indicate that grains smaller than
sands (< 2 mm) are more transported to downstream along about 400
m from the gate: in average 69% before against 38% after the flush
with more dispersion of grain-sizes distributions. Furthermore, high
effect of the channel bed irregularities on the bed material evolution
has been observed after the flush.
Abstract: The objective of this paper is to evaluate the effects of
soil-structure interaction (SSI) on the modal characteristics and on
the dynamic response of current structures. The objective is on the
overall behaviour of a real structure of five storeys reinforced
concrete (R/C) building typically encountered in Algeria. Sensitivity
studies are undertaken in order to study the effects of frequency
content of the input motion, frequency of the soil-structure system,
rigidity and depth of the soil layer on the dynamic response of such
structures. This investigation indicated that the rigidity of the soil
layer is the predominant factor in soil-structure interaction and its
increases would definitely reduce the deformation in the R/C
structure. On the other hand, increasing the period of the underlying
soil will cause an increase in the lateral displacements at story levels
and create irregularity in the distribution of story shears. Possible
resonance between the frequency content of the input motion and soil
could also play an important role in increasing the structural
response.
Abstract: A large amount of software products offer a wide
range and number of features. This is called featuritis or creeping
featurism and tends to rise with each release of the product. Feautiris
often adds unnecessary complexity to software, leading to longer
learning curves and overall confusing the users and degrading their
experience. We take a look to a new design approach tendency that
has been coming up, the so-called “What You Get is What You
Need” concept that argues that products should be very focused,
simple and with minimalistic interfaces in order to help users conduct
their tasks in distraction-free ambiences. This isn’t as simple to
implement as it might sound and the developers need to cut down
features. Our contribution illustrates and evaluates this design method
through a novel distraction-free diagramming tool named Delineato
Pro for Mac OS X in which the user is confronted with an empty
canvas when launching the software and where tools only show up
when really needed.
Abstract: In order to obtain efficient pollutants removal in
small-scale wastewater treatment plants, uniform water flow has to be
achieved. The experimental setup, designed for treating high-load
wastewater (leachate), consists of two aerobic biological reactors and
a lamellar settler. Both biological tanks were aerated by using three
different types of aeration systems - perforated pipes, membrane air
diffusers and tube ceramic diffusers. The possibility of homogenizing
the water mass with each of the air diffusion systems was evaluated
comparatively. The oxygen concentration was determined by optical
sensors with data logging. The experimental data was analyzed
comparatively for all three different air dispersion systems aiming to
identify the oxygen concentration variation during different
operational conditions. The Oxygenation Capacity was calculated for
each of the three systems and used as performance and selection
parameter. The global mass transfer coefficients were also evaluated
as important tools in designing the aeration system. Even though
using the tubular porous diffusers leads to higher oxygen
concentration compared to the perforated pipe system (which
provides medium-sized bubbles in the aqueous solution), it doesn’t
achieve the threshold limit of 80% oxygen saturation in less than 30
minutes. The study has shown that the optimal solution for the
studied configuration was the radial air diffusers which ensure an
oxygen saturation of 80% in 20 minutes. An increment of the values
was identified when the air flow was increased.
Abstract: Indonesia has experienced annual forest fires that have
rapidly destroyed and degraded its forests. Fires in the peat swamp
forests of Riau Province, have set the stage for problems to worsen,
this being the ecosystem most prone to fires (which are also the most
difficult, to extinguish). Despite various efforts to curb deforestation,
and forest degradation processes, severe forest fires are still
occurring. To find an effective solution, the basic causes of the
problems must be identified. It is therefore critical to have an indepth
understanding of the underlying causal factors that have
contributed to deforestation and forest degradation as a whole, in
order to attain reductions in their rates. An assessment of the drivers of deforestation and forest
degradation was carried out, in order to design and implement
measures that could slow these destructive processes. Research was
conducted in Giam Siak Kecil–Bukit Batu Biosphere Reserve
(GSKBB BR), in the Riau Province of Sumatera, Indonesia. A
biosphere reserve was selected as the study site because such reserves
aim to reconcile conservation with sustainable development. A
biosphere reserve should promote a range of local human activities,
together with development values that are in line spatially and
economically with the area conservation values, through use of a
zoning system. Moreover, GSKBB BR is an area with vast peatlands,
and is experiencing forest fires annually. Various factors were
analysed to assess the drivers of deforestation and forest degradation
in GSKBB BR; data were collected from focus group discussions
with stakeholders, key informant interviews with key stakeholders,
field observation and a literature review. Landsat satellite imagery was used to map forest-cover changes
for various periods. Analysis of landsat images, taken during the
period 2010-2014, revealed that within the non-protected area of core
zone, there was a trend towards decreasing peat swamp forest areas,
increasing land clearance, and increasing areas of community oilpalm
and rubber plantations. Fire was used for land clearing and most
of the forest fires occurred in the most populous area (the transition
area). The study found a relationship between the deforested/
degraded areas, and certain distance variables, i.e. distance from
roads, villages and the borders between the core area and the buffer
zone. The further the distance from the core area of the reserve, the
higher was the degree of deforestation and forest degradation. Research findings suggested that agricultural expansion may be
the direct cause of deforestation and forest degradation in the reserve,
whereas socio-economic factors were the underlying driver of forest
cover changes; such factors consisting of a combination of sociocultural,
infrastructural, technological, institutional (policy and governance), demographic (population pressure) and economic
(market demand) considerations. These findings indicated that local
factors/problems were the critical causes of deforestation and
degradation in GSKBB BR. This research therefore concluded that
reductions in deforestation and forest degradation in GSKBB BR
could be achieved through ‘local actor’-tailored approaches such as
community empowerment.
Abstract: This paper is concerned with the single-item
continuous review inventory system in which demand is stochastic
and discrete. The budget consumed for purchasing the ordered items
is not restricted but it incurs extra cost when exceeding specific
value. The unit purchasing price depends on the quantity ordered
under the all-units discounts cost structure. In many actual systems,
the budget as a resource which is occupied by the purchased items is
limited and the system is able to confront the resource shortage by
charging more costs. Thus, considering the resource shortage costs as
a part of system costs, especially when the amount of resource
occupied by the purchased item is influenced by quantity discounts,
is well motivated by practical concerns. In this paper, an optimization
problem is formulated for finding the optimal (r, Q) policy, when the
system is influenced by the budget limitation and a discount pricing
simultaneously. Properties of the cost function are investigated and
then an algorithm based on a one-dimensional search procedure is
proposed for finding an optimal (r, Q) policy which minimizes the
expected system costs.
Abstract: The influence of physicochemical water quality
parameters on the abundance and diversity of caddisfly larvae was
studied in seven sampling stations in Mae Tao and Mae Ku
watersheds, Mae Sot District, Tak Province, northern Thailand. The
streams: MK2 and MK8 as reference site, and impacted streams
(MT1-MT5) were sampled bi-monthly during July 2011 to May
2012. A total of 4,584 individual of caddisfly larvae belonging to 10
family and 17 genera were found. The larvae of family
Hydropsychidae were the most abundance, followed by
Philopotamidae, Odontoceridae, and Leptoceridae, respectively. The
genus Cheumatopsyche, Hydropsyche, and Chimarra were the most
abundance genera in this study. Results of CCA ordination showed
the total dissolved solids, sulfate, water temperature, dissolved
oxygen and pH were the most important physicochemical factors to
affect distribution of caddisflies communities. Changes in the
caddisfly fauna may indicate changes in physicochemical factors
owing to agricultural pollution, urbanization, or other human
activities. Results revealed that the order Trichoptera, identified to
species or genus, can be potentially used to assess environmental
water quality status in freshwater ecosystems.
Abstract: The composite flour blend consisting of corn, pearl
millet, black gram and wheat bran in the ratio of 80:5:10:5 was taken
to prepare the extruded product and their effect on physical properties
of extrudate was studied. The extrusion process was conducted in
laboratory by using twin screw extruder. The physical characteristics
evaluated include lateral expansion, bulk density, water absorption
index, water solubility index, and rehydration ratio and moisture
retention. The Central Composite Rotatable Design (CCRD) was
used to decide the level of processing variables i.e. feed moisture
content (%), screw speed (rpm), and barrel temperature (oC) for the
experiment. The data obtained after extrusion process were analyzed
by using response surface methodology. A second order polynomial
model for the dependent variables was established to fit the
experimental data. The numerical optimization studies resulted in
127°C of barrel temperature, 246 rpm of screw speed, and 14.5% of
feed moisture as optimum variables to produce acceptable extruded
product. The responses predicted by the software for the optimum
process condition resulted in lateral expansion 126%, bulk density
0.28 g/cm3, water absorption index 4.10 g/g, water solubility index
39.90%, rehydration ratio 544% and moisture retention 11.90% with
75% desirability.
Abstract: In order to help the expert to validate association rules
extracted from data, some quality measures are proposed in the
literature. We distinguish two categories: objective and subjective
measures. The first one depends on a fixed threshold and on data
quality from which the rules are extracted. The second one consists
on providing to the expert some tools in the objective to explore and
visualize rules during the evaluation step. However, the number of
extracted rules to validate remains high. Thus, the manually mining
rules task is very hard. To solve this problem, we propose, in this
paper, a semi-automatic method to assist the expert during the
association rule's validation. Our method uses rule-based
classification as follow: (i) We transform association rules into
classification rules (classifiers), (ii) We use the generated classifiers
for data classification. (iii) We visualize association rules with their
quality classification to give an idea to the expert and to assist him
during validation process.
Abstract: The spindle system is one of the most important
components of machine tool. The dynamic properties of the spindle
affect the machining productivity and quality of the work pieces.
Thus, it is important and necessary to determine its dynamic
characteristics of spindles in the design and development in order to
avoid forced resonance. The finite element method (FEM) has been
adopted in order to obtain the dynamic behavior of spindle system.
For this reason, obtaining the Campbell diagrams and determining the
critical speeds are very useful to evaluate the spindle system
dynamics. The unbalance response of the system to the center of
mass unbalance at the cutting tool is also calculated to investigate the
dynamic behavior. In this paper, we used an ANSYS Parametric
Design Language (APDL) program which based on finite element
method has been implemented to make the full dynamic analysis and
evaluation of the results. Results show that the calculated critical
speeds are far from the operating speed range of the spindle, thus, the
spindle would not experience resonance, and the maximum
unbalance response at operating speed is still with acceptable limit.
ANSYS Parametric Design Language (APDL) can be used by spindle
designer as tools in order to increase the product quality, reducing
cost, and time consuming in the design and development stages.
Abstract: This study analyzes the critical gaps in the
architecture of European stability and the expected role of the
banking union as the new important step towards completing the
Economic and Monetary Union that should enable the creation of
safe and sound financial sector for the euro area market. The single
rulebook together with the Single Supervisory Mechanism and the
Single Resolution Mechanism - as two main pillars of the banking
union, should provide a consistent application of common rules and
administrative standards for supervision, recovery and resolution of
banks – with the final aim of replacing the former bail-out practice
with the bail-in system through which possible future bank failures
would be resolved by their own funds, i.e. with minimal costs for
taxpayers and real economy. In this way, the vicious circle between
banks and sovereigns would be broken. It would also reduce the
financial fragmentation recorded in the years of crisis as the result of
divergent behaviors in risk premium, lending activities and interest
rates between the core and the periphery. In addition, it should
strengthen the effectiveness of monetary transmission channels, in
particular the credit channels and overflows of liquidity on the money
market which, due to the fragmentation of the common financial
market, has been significantly disabled in period of crisis. However,
contrary to all the positive expectations related to the future
functioning of the banking union, major findings of this study
indicate that characteristics of the economic system in which the
banking union will operate should not be ignored. The euro area is an
integration of strong and weak entities with large differences in
economic development, wealth, assets of banking systems, growth
rates and accountability of fiscal policy. The analysis indicates that
low and unbalanced economic growth remains a challenge for the
maintenance of financial stability and this problem cannot be
resolved just by a single supervision. In many countries bank assets
exceed their GDP by several times and large banks are still a matter
of concern, because of their systemic importance for individual
countries and the euro zone as a whole. The creation of the Single
Supervisory Mechanism and the Single Resolution Mechanism is a
response to the European crisis, which has particularly affected
peripheral countries and caused the associated loop between the
banking crisis and the sovereign debt crisis, but has also influenced
banks’ balance sheets in the core countries, as the result of crossborder
capital flows. The creation of the SSM and the SRM should
prevent the similar episodes to happen again and should also provide
a new opportunity for strengthening of economic and financial
systems of the peripheral countries. On the other hand, there is a
potential threat that future focus of the ECB, resolution mechanism
and other relevant institutions will be extremely oriented towards
large and significant banks (whereby one half of them operate in the
core and most important euro area countries), and therefore it remains
questionable to what extent will the common resolution funds will be used for rescue of less important institutions. Recent geopolitical
developments will be the optimal indicator to show whether the
previously established mechanisms are sufficient enough to maintain
the adequate financial stability in the euro area market.
Abstract: A flow column has been innovatively used in the
design of a new electrocoagulation reactor (ECR1) that will reduce
the temperature of water being treated; where the flow columns work
as a radiator for the water being treated. In order to investigate the
performance of ECR1 and compare it to that of traditional reactors;
600 mL water samples with an initial temperature of 350C were
pumped continuously through these reactors for 30 min at current
density of 1 mA/cm2. The temperature of water being treated was
measured at 5 minutes intervals over a 30 minutes period using a
thermometer. Additional experiments were commenced to investigate
the effects of initial temperature (15-350C), water conductivity (0.15
– 1.2 S) and current density (0.5 -3 mA/cm2) on the performance of
ECR1.
The results obtained demonstrated that the ECR1, at a current
density of 1 mA/cm2 and continuous flow model, reduced water
temperature from 350C to the vicinity of 280C during the first 15
minutes and kept the same level till the end of the treatment time.
While, the temperature increased from 28.1 to 29.80C and from 29.8
to 31.90C in the batch and the traditional continuous flow models
respectively. In term of initial temperature, ECR1 maintained the
temperature of water being treated within the range of 22 to 280C
without the need for external cooling system even when the initial
temperatures varied over a wide range (15 to 350C). The influent
water conductivity was found to be a significant variable that affect
the temperature. The desirable value of water conductivity is 0.6 S.
However, it was found that the water temperature increased rapidly
with a higher current density.
Abstract: DNA analysis has been widely accepted as providing
valuable evidence concerning the identity of the source of biological
traces. Our work has showed that DNA samples can survive on
cartridges even after firing. The study also raised the possibility of
determining other information such as the age of the donor. Such
information may be invaluable in certain cases where spent cartridges
from automatic weapons are left behind at the scene of a crime. In
spite of the nature of touch evidence and exposure to high chamber
temperatures during shooting, we were still capable to retrieve
enough DNA for profile typing. In order to estimate age of
contributor, DNA methylation levels were analyzed using EpiTect
system for retrieved DNA. However, results were not conclusive, due
to low amount of input DNA.
Abstract: In this paper comprehensive studies have been carried
out for the design optimization of a waste heat recovery system for
effectively utilizing the domestic air conditioner heat energy for
producing hot water. Numerical studies have been carried for the
geometry optimization of a waste heat recovery system for domestic
air conditioners. Numerical computations have been carried out using
a validated 2d pressure based, unsteady, 2nd-order implicit, SST k-ω
turbulence model. In the numerical study, a fully implicit finite
volume scheme of the compressible, Reynolds-Averaged, Navier-
Stokes equations is employed. At identical inflow and boundary
conditions various geometries were tried and effort has been taken for
proposing the best design criteria. Several combinations of pipe line
shapes viz., straight and spiral with different number of coils for the
radiator have been attempted and accordingly the design criteria has
been proposed for the waste heat recovery system design. We have
concluded that, within the given envelope, the geometry optimization
is a meaningful objective for getting better performance of waste heat
recovery system for air conditioners.
Abstract: The purpose of this article is to make an approach to
the Security Studies, exposing their theories and concepts to
understand the role that they have had in the interpretation of the
changes and continuities of the world order and their impact on
policies in facing the problems of the 21st century. The aim is to
build a bridge between the security studies as a subfield and the
meaning that has been given to the world order. The idea of epistemic
communities serves as a methodological proposal for the different
programs of research in security studies, showing their influence in
the realities of States, intergovernmental organizations and
transnational forces, moving to implement, perpetuate and project a
vision of the world order.
Abstract: Particle size distribution, the most important
characteristics of aerosols, is obtained through electrical
characterization techniques. The dynamics of charged nanoparticles
under the influence of electric field in Electrical Mobility
Spectrometer (EMS) reveals the size distribution of these particles.
The accuracy of this measurement is influenced by flow conditions,
geometry, electric field and particle charging process, therefore by
the transfer function (transfer matrix) of the instrument. In this work,
a wire-cylinder corona charger was designed and the combined fielddiffusion
charging process of injected poly-disperse aerosol particles
was numerically simulated as a prerequisite for the study of a
multichannel EMS. The result, a cloud of particles with no uniform
charge distribution, was introduced to the EMS. The flow pattern and
electric field in the EMS were simulated using Computational Fluid
Dynamics (CFD) to obtain particle trajectories in the device and
therefore to calculate the reported signal by each electrometer.
According to the output signals (resulted from bombardment of
particles and transferring their charges as currents), we proposed a
modification to the size of detecting rings (which are connected to
electrometers) in order to evaluate particle size distributions more
accurately. Based on the capability of the system to transfer
information contents about size distribution of the injected particles,
we proposed a benchmark for the assessment of optimality of the
design. This method applies the concept of Von Neumann entropy
and borrows the definition of entropy from information theory
(Shannon entropy) to measure optimality. Entropy, according to the
Shannon entropy, is the ''average amount of information contained in
an event, sample or character extracted from a data stream''.
Evaluating the responses (signals) which were obtained via various
configurations of detecting rings, the best configuration which gave
the best predictions about the size distributions of injected particles,
was the modified configuration. It was also the one that had the
maximum amount of entropy. A reasonable consistency was also
observed between the accuracy of the predictions and the entropy
content of each configuration. In this method, entropy is extracted
from the transfer matrix of the instrument for each configuration.
Ultimately, various clouds of particles were introduced to the
simulations and predicted size distributions were compared to the
exact size distributions.
Abstract: Spacer grid assembly supporting the nuclear fuel rods
is an important concern in the design of structural components of a
Pressurized Water Reactor (PWR). The spacer grid is composed by
springs and dimples which are formed from a strip sheet by means of
blanking and stamping processes. In this paper, the blanking process
and tooling parameters are evaluated by means of a 2D plane-strain
finite element model in order to evaluate the punch load and quality
of the sheared edges of Inconel 718 strips used for nuclear spacer
grids. A 3D finite element model is also proposed to predict the
tooling loads resulting from the stamping process of a preformed
Inconel 718 strip and to analyse the residual stress effects upon the
spring and dimple design geometries of a nuclear spacer grid.
Abstract: This paper presents thermal annealing de-wetting
technique for the preparation of porous metal membrane for Thin
Film Encapsulation (TFE) application. Thermal annealing de-wetting
experimental results reveal that pore size formation in porous metal
membrane depend upon i.e. 1. The substrate at which metal is
deposited, 2. Melting point of metal used for porous metal cap layer
membrane formation, 3. Thickness of metal used for cap layer, 4.
Temperature used for formation of porous metal membrane. In order
to demonstrate this technique, Silver (Ag) was used as a metal for
preparation of porous metal membrane on amorphous silicon (a-Si)
and silicon oxide. The annealing of the silver thin film of various
thicknesses was performed at different temperature. Pores in porous
silver film were analyzed using Scanning Electron Microscope
(SEM). In order to check the usefulness of porous metal film for TFE
application, the porous silver film prepared on amorphous silicon (a-
Si) and silicon oxide was released using XeF2 and VHF, respectively.
Finally, guide line and structures are suggested to use this porous
membrane for robust TFE application.
Abstract: The purpose of this project is to propose a quick and
environmentally friendly alternative to measure the quality of oils
used in food industry. There is evidence that repeated and
indiscriminate use of oils in food processing cause physicochemical
changes with formation of potentially toxic compounds that can
affect the health of consumers and cause organoleptic changes. In
order to assess the quality of oils, non-destructive optical techniques
such as Interferometry offer a rapid alternative to the use of reagents,
using only the interaction of light on the oil. Through this project, we
used interferograms of samples of oil placed under different heating
conditions to establish the changes in their quality. These
interferograms were obtained by means of a Mach-Zehnder
Interferometer using a beam of light from a HeNe laser of 10mW at
632.8nm. Each interferogram was captured, analyzed and measured
full width at half-maximum (FWHM) using the software from
Amcap and ImageJ. The total of FWHMs was organized in three
groups. It was observed that the average obtained from each of the
FWHMs of group A shows a behavior that is almost linear, therefore
it is probable that the exposure time is not relevant when the oil is
kept under constant temperature. Group B exhibits a slight
exponential model when temperature raises between 373 K and 393
K. Results of the t-Student show a probability of 95% (0.05) of the
existence of variation in the molecular composition of both samples.
Furthermore, we found a correlation between the Iodine Indexes
(Physicochemical Analysis) and the Interferograms (Optical
Analysis) of group C. Based on these results, this project highlights
the importance of the quality of the oils used in food industry and
shows how Interferometry can be a useful tool for this purpose.