Abstract: E-service quality plays a significant role to achieve
success or failure in any organization, offering services online. It will
increase the competition among the organizations, to attract the
customers on the basis of the quality of service provided by the
organization. Better e-service quality will enhance the relationship
with customers and their satisfaction. So the measurement of eservice
quality is very important but it is a complex process due to
the complex nature of services. Literature predicts that there is a lack
of universal definition of e-service quality. The e-service quality
measures in banking have great importance in achieving high
customer base. This paper proposes a conceptual model for
measuring e-service quality in Indian Banking Industry. Nine
dimensions reliability, ease of use, personalization, security and trust,
website aesthetic, responsiveness, contact and fulfillment had been
identified. The results of this paper may help to develop a proper
scale to measure the e-service quality in Indian Banking Industry,
which may assist to maintain and improve the performance and
effectiveness of e-service quality to retain customers.
Abstract: Maturity models, used descriptively to explain
changes in reality or normatively to guide managers to make
interventions to make organizations more effective and efficient, are
based on the principles of statistical quality control and PDCA
continuous improvement (Plan, Do, Check, Act). Some frameworks
developed over the concept of maturity models include COBIT,
CMM, and ITIL.
This paper presents some limitations of traditional maturity
models, most of them related to the mechanistic and reductionist
principles over which those models are built. As systems theory helps
the understanding of the dynamics of organizations and
organizational change, the development of a systemic maturity model
can help to overcome some of those limitations.
This document proposes a systemic maturity model, based on a
systemic conceptualization of organizations, focused on the study of
the functioning of the parties, the relationships among them, and their
behavior as a whole. The concept of maturity from the system theory
perspective is conceptually defined as an emergent property of the
organization, which arises as a result of the degree of alignment and
integration of their processes. This concept is operationalized through
a systemic function that measures the maturity of organizations, and
finally validated by the measuring of maturity in some organizations.
For its operationalization and validation, the model was applied to
measure the maturity of organizational Governance, Risk and
Compliance (GRC) processes.
Abstract: The use of mobile phones is growing tremendously all
over the world. In Tanzania there are a number of operators licensed
by Tanzania Communications Regulatory Authority (TCRA) aiming
at attracting customers into their networks. So far
telecommunications market competition has been very stiff. Various
measures are being taken by mobile operators to survive in the
market. Such measure include introducing of different air time
bundles on daily, weekly and monthly at lower tariffs. Other
measures include the introduction of normal tariff, tourist package
and one network. Despite of all these strategies, there is a dynamic
competition in the market which needs to be explored. Some
influences which attract customers to choose a certain mobile
operator are of particular interest. This paper is investigating if the
network effects and Quality of Services (QoS) influence mobile
customers in selection of their mobile network operators. Seventy
seven students from high learning institutions in Dodoma
Municipality in Tanzania participated in responding to prepared
questionnaires. The data was analyzed using Statistical Package for
Social Science (SPSS) Software. The results indicate that, network
coverage does influence customers in selection of mobile operators.
In addition, this paper proposes further research in some areas
especially where the study came up with different findings from what
the theory has in place.
Abstract: The Quad Tree Decomposition based performance
analysis of compressed image data communication for lossy and
lossless through wireless sensor network is presented. Images have
considerably higher storage requirement than text. While transmitting
a multimedia content there is chance of the packets being dropped
due to noise and interference. At the receiver end the packets that
carry valuable information might be damaged or lost due to noise,
interference and congestion. In order to avoid the valuable
information from being dropped various retransmission schemes have
been proposed. In this proposed scheme QTD is used. QTD is an
image segmentation method that divides the image into homogeneous
areas. In this proposed scheme involves analysis of parameters such
as compression ratio, peak signal to noise ratio, mean square error,
bits per pixel in compressed image and analysis of difficulties during
data packet communication in Wireless Sensor Networks. By
considering the above, this paper is to use the QTD to improve the
compression ratio as well as visual quality and the algorithm in
MATLAB 7.1 and NS2 Simulator software tool.
Abstract: In the cloud computing hierarchy IaaS is the lowest
layer, all other layers are built over it. Thus it is the most important
layer of cloud and requisite more importance. Along with advantages
IaaS faces some serious security related issue. Mainly Security
focuses on Integrity, confidentiality and availability. Cloud
computing facilitate to share the resources inside as well as outside of
the cloud. On the other hand, cloud still not in the state to provide
surety to 100% data security. Cloud provider must ensure that end
user/client get a Quality of Service. In this report we describe
possible aspects of cloud related security.
Abstract: In a highly competitive environment, it becomes more
important to shorten the whole business process while delivering or
even enhancing the business value to the customers and suppliers.
Although the workflow management systems receive much attention
for its capacity to practically support the business process enactment,
the effective workflow modeling method remain still challenging and
the high degree of process complexity makes it more difficult to gain
the short lead time. This paper presents a workflow structuring method
in a holistic way that can reduce the process complexity using
activity-needs and formal concept analysis, which eventually enhances
the key performance such as quality, delivery, and cost in business
process.
Abstract: Asphaltic concrete for pavement construction in India
are produced by using crushed stone, gravels etc. as aggregate. In
north-Eastern region of India, there is a scarcity of stone aggregate.
Therefore the road engineers are always in search of an optional
material as aggregate which can replace the regularly used material.
The purpose of this work was to evaluate the utilization of
substandard or marginal aggregates in flexible pavement
construction. The investigation was undertaken to evaluate the effects
of using lower quality aggregates such as over burnt brick aggregate
on the preparation of asphalt concrete for flexible pavements. The
scope of this work included a review of available literature and
existing data, a laboratory evaluation organized to determine the
effects of marginal aggregates and potential techniques to upgrade
these substandard materials, and a laboratory evaluation of these
upgraded marginal aggregate asphalt mixtures. Over burnt brick
aggregates are water susceptible and can leads to moisture damage.
Moisture damage is the progressive loss of functionality of the
material owing to loss of the adhesion bond between the asphalt
binder and the aggregate surface. Hence zycosoil as an anti striping
additive were evaluated in this study. This study summarizes the
results of the laboratory evaluation carried out to investigate the
properties of asphalt concrete prepared with zycosoil modified over
burnt brick aggregate. Marshall specimen were prepared with stone
aggregate, zycosoil modified stone aggregate, over burnt brick
aggregate and zycosoil modified over burnt brick aggregate. Results
show that addition of zycosoil with stone aggregate increased
stability by 6% and addition of zycosoil with over burnt brick
aggregate increased stability by 30%.
Abstract: Quality control helps industries in improvements of its
product quality and productivity. Statistical Process Control (SPC) is
one of the tools to control the quality of products that turning practice
in bringing a department of industrial engineering process under
control. In this research, the process control of a turning
manufactured at workshops machines. The varying measurements
have been recorded for a number of samples of a rice polished
cylinder obtained from a number of trials with the turning practice.
SPC technique has been adopted by the process is finally brought
under control and process capability is improved.
Abstract: Nanostructured catalysts were successfully prepared
by acidification of diatomite and regeneration of FCC spent catalysts.
The obtained samples were characterized by IR, XRD, SEM, EDX,
MAS-NMR (27Al and 29Si), NH3-TPD and tested in catalytic
pyrolysis of biomass (rice straw). The results showed that the similar
bio-oil yield of 41.4% can be obtained by pyrolysis with catalysts at
450oC as compared to that of the pyrolysis without catalyst at 550oC.
The bio-oil yield reached a maximum of 42.55% at the pyrolysis
temperature of 500oC with catalytic content of 20%. Moreover, by
catalytic pyrolysis, bio-oil quality was better as reflected in higher
ratio of H/C, lower ratio of O/C. This clearly indicated high
application potential of these new nanostructured catalysts in the
production of bio-oil with low oxygenated compounds.
Abstract: Essential oils are expensive phytochemicals produced
and extracted from specific species belonging to particular families in
the plant kingdom. In the United Arab Emirates country (UAE), is
located in the arid region of the world, nine species, from the
Lamiaceae family, having the capability to produce therapeutic grade
essential oils. These species include; Mentha spicata, Ocimum
forskolei, Salvia macrosiphon, Salvia aegyptiaca, Salvia macilenta,
Salvia spinosa, Teucrium polium, Teucrium stocksianum and Zataria
multiflora. Although, such potential species are indigenous to the
UAE, however, there are almost no studies available to investigate
the chemical composition and the quality of the extracted essential
oils under the UAE climatological conditions. Therefore, great
attention has to be given to such valuable natural resources, through
conducting highly supported research projects, tailored to the UAE
conditions, and investigating different extraction techniques,
including the application of the latest available technologies, such as
superficial fluid CO2. This is crucially needed; in order to accomplish
the greatest possibilities in the medicinal field, specifically in the
discovery of new therapeutic chemotypes, as well as, to achieve the
sustainability of this natural resource in the country.
Abstract: The presence of endocrine-disrupting compounds,
such as bisphenol A (BPA), in the environment can cause serious
health problems. However, there are controversial opinions. This
study investigated the reproductive, metabolic, oxidative and
immunologic-disrupting effects of bisphenol A in male rabbits.
Rabbits were divided into five groups. The first four rabbit groups
were administered oral BPA (1, 10, 50, or 100 mg/kg/day) for ten
weeks. The fifth group was administered corn oil as the vehicle. BPA
significantly decreased serum testosterone, estradiol and the free
androgen index (FAI) and significantly increased sex hormone
binding globulin (SHBG) compared with the placebo group. The
higher doses of BPA showed a significant decrease in follicular
stimulating hormone (FSH) and luteinizing hormone (LH). A
significant increase in blood glucose levels was identified in the BPA
groups. The non-significant difference in insulin levels is a novel
finding. The cumulative testicular toxicity of BPA was clearly
demonstrated by the dose-dependent decrease in absolute testes
weight, primary measures of semen quality and a significant increase
in testicular malonaldehyde (MDA). Moreover, BPA significantly
decreased total antioxidant capacity (TAC) and significantly
increased immunoglobulin G (IgG) at the highest concentration. Our
results suggest that BPA, especially at higher doses, is associated
with many adverse effects on metabolism, oxidative stress, immunity,
sperm quality and markers of androgenic action.
Abstract: The objective of the Economic Dispatch(ED) Problems
of electric power generation is to schedule the committed generating
units outputs so as to meet the required load demand at minimum
operating cost while satisfying all units and system equality and
inequality constraints. This paper presents a new method of ED
problems utilizing the Max-Min Ant System Optimization.
Historically, traditional optimizations techniques have been used,
such as linear and non-linear programming, but within the past
decade the focus has shifted on the utilization of Evolutionary
Algorithms, as an example Genetic Algorithms, Simulated Annealing
and recently Ant Colony Optimization (ACO). In this paper we
introduce the Max-Min Ant System based version of the Ant System.
This algorithm encourages local searching around the best solution
found in each iteration. To show its efficiency and effectiveness, the
proposed Max-Min Ant System is applied to sample ED problems
composed of 4 generators. Comparison to conventional genetic
algorithms is presented.
Abstract: Medical imaging produces human body pictures in
digital form. Since these imaging techniques produce prohibitive
amounts of data, compression is necessary for storage and
communication purposes. Many current compression schemes
provide a very high compression rate but with considerable loss of
quality. On the other hand, in some areas in medicine, it may be
sufficient to maintain high image quality only in region of interest
(ROI). This paper discusses a contribution to the lossless
compression in the region of interest of Scintigraphic images based
on SPIHT algorithm and global transform thresholding using
Huffman coding.
Abstract: Pavement surface unevenness plays a pivotal role on
roughness index of road which affects on riding comfort ability.
Comfort ability refers to the degree of protection offered to vehicle
occupants from uneven elements in the road surface. So, it is
preferable to have a lower roughness index value for a better riding
quality of road users. Roughness is generally defined as an
expression of irregularities in the pavement surface which can be
measured using different equipments like MERLIN, Bump integrator,
Profilometer etc. Among them Bump Integrator is quite simple and
less time consuming in case of long road sections. A case study is
conducted on low volume roads in West District in Tripura to
determine roughness index (RI) using Bump Integrator at the
standard speed of 32 km/h. But it becomes too tough to maintain the
requisite standard speed throughout the road section. The speed of
Bump Integrator (BI) has to lower or higher in some distinctive
situations. So, it becomes necessary to convert these roughness index
values of other speeds to the standard speed of 32 km/h. This paper
highlights on that roughness index conversional model. Using SPSS
(Statistical Package of Social Sciences) software a generalized
equation is derived among the RI value at standard speed of 32 km/h
and RI value at other speed conditions.
Abstract: Electricity is recognized as fundamental to
industrialization and improving the quality of life of the people.
Harnessing the immense untapped hydropower potential in Tripura
region opens avenues for growth and provides an opportunity to
improve the well-being of the people of the region, while making
substantial contribution to the national economy. Gumti hydro power
plant generates power to mitigate the crisis of power in Tripura,
India. The first unit of hydro power plant (5MW) was commissioned
in June 1976 & another two units of 5 MW was commissioned
simultaneously. But out of 15MW capacity at present only 8MW-
9MW power is produced from Gumti hydro power plant during rainy
season. But during lean season the production reduces to 0.5MW due
to shortage of water. Now, it is essential to implement some
mitigation measures so that the further atrocities can be prevented
and originality will be possible to restore. The decision making
ability of the Analytic Hierarchy Process (AHP) and Concordance
Analysis Techniques (CAT) are utilized to identify the better decision
or solution to the present problem. Some related attributes are
identified by the method of surveying within the experts and the
available reports and literatures. Similar criteria are removed and
ultimately seven relevant ones are identified. All the attributes are
compared with each other and rated accordingly to their importance
over the other with the help of Pair wise Comparison Matrix. In the
present investigation different mitigation measures are identified and
compared to find the best suitable alternative which can solve the
present uncertainties involving the existence of the Gumti Hydro
Power Plant.
Abstract: Curcuma longa L. (Zingiberaceae), commonly known
as turmeric, has a long history of traditional uses for culinary
purposes as a spice and a food colorant. The present study aimed to
document the ethnobotanical knowledge about Curcuma longa, and
to assess the variation in the herbalists’ experience in Northeastern
Algeria. Data were collected using semi-structured questionnaires
and direct interviews with 30 herbalists. Ethnobotanical indices,
including the fidelity level (FL%), the relative frequency citation
(RFC), and use value (UV) were determined by quantitative methods.
Diversity in the level of knowledge was analyzed using univariate,
non-parametric, and multivariate statistical methods. Three main
categories of uses were recorded for C. longa: for food, for medicine,
and for cosmetic purposes. As a medicine, turmeric was used for the
treatment of gastrointestinal, dermatological, and hepatic diseases.
Medicinal and food uses were correlated with both forms of
preparation (rhizome and powder). The age group did not influence
the use. Multivariate analyses showed a significant variation in
traditional knowledge, associated with the use value, origin, quality,
and efficacy of the drug. The findings suggested that the geographical
origin of C. longa affected the use in Algeria.
Abstract: The postharvest quality management of tomatoes is
important to limit the amount of losses that occur due to deterioration
between harvest and consumption. This study was undertaken to
investigate the effects of pre- and postharvest integrated agrotechnologies,
involving greenhouse microclimate and postharvest
storage conditions, on the postharvest quality attributes of four
tomato cultivars. Tomato fruit firmness, colour (hue angle (h°) and
L* value), pH and total soluble solids for the cultivars Bona,
Star 9037, Star 9009 and Zeal, grown in a fan-pad evaporativelycooled
and an open-ended naturally-ventilated tunnel, were harvested
at the mature-green stage. The tomatoes were stored for 28 days
under cold storage conditions, with a temperature of 13°C and RH of
85%, and under ambient air conditions, with a temperature of 23±
2°C and RH of 52± 4%. This study has provided information on the
effect of integrated pre-harvest and postharvest agro-technologies,
involving greenhouse microclimate and postharvest storage
environment on the postharvest quality attributes of four of the
tomato cultivars in South Africa. NVT-grown tomatoes retained
better textural qualities, but ripened faster by changing from green to
red faster, although these were reduced under cold storage conditions.
FPVT-grown tomatoes had lower firmness, but ripened slowly with
higher colour attributes. With cold storage conditions, the firmness of
FPVT-grown tomatoes was maintained. Cultivar Bona firmness and
colour qualities depreciated the fastest, but it had higher TSS content
and lower pH values. Star 9009 and Star 9037 presented better
quality, by retaining higher firmness and ripening slowly, but they
had the lowest TSS contents and high pH values, especially
Star 9037. Cold storage improved the firmness of tomato cultivars
with poor textural quality and faster colour changes.
Abstract: In today’s world, the LED display has been used for
presenting visual information under various circumstances. Such
information is an important intermediary in the human information
processing. Researchers have been investigated diverse factors that
influence this process effectiveness. The letter size is undoubtedly
one major factor that has been tested and recommended by many
standards and guidelines. However, viewing information on the
display from direct perpendicular position is a typical assumption
whereas many actual events are required viewing from the angles.
This current research aims to study the effect of oblique viewing
angle and viewing distance on ability to recognize alphabet, number,
and English word. The total of ten participants was volunteered to our
3 x 4 x 4 within subject study. Independent variables include three
distance levels (2, 6, and 12 m), four oblique angles (0, 45, 60, 75
degree), and four target types (alphabet, number, short word, and
long word). Following the method of constant stimuli our study
suggests that the larger oblique angle, ranging from 0 to 75 degree
from the line of sight, results in significant higher legibility threshold
or larger font size required (p-value < 0.05). Viewing distance factor
also shows to have significant effect on the threshold (p-value
Abstract: Many quality models have been used to measure egovernment
portals quality. However, the absence of an international
consensus for e-government portals quality models results in many
differences in terms of quality attributes and measures. The aim of
this paper is to compare and analyze the existing e-government
quality models proposed in literature (those that are based on ISO
standards and those that are not) in order to propose guidelines to
build a good and useful e-government portals quality model. Our
findings show that, there is no e-government portal quality model
based on the new international standard ISO 25010. Besides that, the
quality models are not based on a best practice model to allow
agencies to both; measure e-government portals quality and identify
missing best practices for those portals.
Abstract: In the second decade of the XXI century the role of
tourism destination attractiveness is becoming increasingly important
for destination management. Competition in tourism market moves
from ordinary service quality to provision of unforgettable emotional
experience for tourists. The main purpose of the present study is to
identify the perception of the tourism destinations based on the
number of factors related to its tourist attractiveness.
The content analysis method was used to analyze the on-line
tourist feedback data immensely available in Social Media and in
travel related sites. The collected data made it possible to procure the
information which is necessary to understand the perceived
attractiveness of the destinations and key destination appeal factors
that are important for Russian leisure travelers.
Results of the present study demonstrate key attractiveness factors
or destination ‘properties’ that were unveiled as the most important
for Russian leisure tourists. The study targeted five main Spanish
tourism destinations that initially were determined by in-depth
interview with a number of Russian nationals who had visited Spain
at least once.
The research results can be useful for Spanish Tourism
Organization Representation office in Russia as well as for the other
national tourism organizations in order to promote their respective
destinations for Russian travelers focusing on main attractiveness
factors identified in this study.