Abstract: The value co-creation has gained much attention in
sales research, but less is known about how salespeople and
customers interact in the authentic business to business (B2B) sales
meetings. The study presented in this paper empirically contributes to
existing research by presenting authentic B2B sales meetings that
were video recorded and analyzed using observation and qualitative
content analysis methods. This paper aims to study key elements of
successful sales interactions between salespeople and customers/
buyers. This study points out that salespeople are selling value rather
than the products or services themselves, which are only enablers in
realizing business benefits. Therefore, our findings suggest that
promoting and easing open discourse is an essential part of a
successful sales encounter. A better understanding of how
salespeople and customers successfully interact would help
salespeople to develop their interpersonal sales skills.
Abstract: Advances in the use of health care technology have
resulted in increased adverse events (AEs) related to the use of
medical devices. The study focused on the existing reporting systems.
This study was conducted in a tertiary care public sector hospital.
Devices included Syringe infusion pumps, Cardiac monitors, Pulse
oximeters, Ventilators and Defibrillators. A total of 211 respondents
were recruited. Interviews were held with 30 key informants. Medical
records were scrutinized. Relevant statistical tests were used.
Resident doctors reported maximum frequency of AEs, followed
by nurses; and least by consultants. A significant association was
found between the cadre of health care personnel and awareness that
the patients and bystanders have a risk of sustaining AE. Awareness
regarding reporting of AEs was low, and it was generally done
verbally. Other critical findings are discussed in the light of the
barriers to reporting, reasons for non-compliance, recording system,
and so on.
Abstract: Despite the highly touted benefits, emerging
technologies have unleashed pervasive concerns regarding unintended
and unforeseen social impacts. Thus, those wishing to create safe and
socially acceptable products need to identify such side effects and
mitigate them prior to the market proliferation. Various methodologies
in the field of technology assessment (TA), namely Delphi, impact
assessment, and scenario planning, have been widely incorporated in
such a circumstance. However, literatures face a major limitation in
terms of sole reliance on participatory workshop activities. They
unfortunately missed out the availability of a massive untapped data
source of futuristic information flooding through the Internet. This
research thus seeks to gain insights into utilization of futuristic data,
future-oriented documents from the Internet, as a supplementary
method to generate social impact scenarios whilst capturing
perspectives of experts from a wide variety of disciplines. To this end,
network analysis is conducted based on the social keywords extracted
from the futuristic documents by text mining, which is then used as a
guide to produce a comprehensive set of detailed scenarios. Our
proposed approach facilitates harmonized depictions of possible
hazardous consequences of emerging technologies and thereby makes
decision makers more aware of, and responsive to, broad qualitative
uncertainties.
Abstract: MSMEs are regarded as the sunrise sector of the
Indian economy in view of its large potential for growth and likely
socio economic impact specifically on employment and income
generation. In today’s competitive business environment, global
competition forces companies to continuously seek ways of
improving their products and services. The pressure on organizations
to adapt to new technologies and external threats requires
resourcefulness, creativity and innovation. Market has become more
open, competitive and customers more demanding. Without
continuous technology innovation, no organization can ever remain
competitive. Innovations reflect a critical way in which organizations
respond to either technological or market challenges. The need of the
market is to deliver high quality products through continuous
changing in features in product, improve existing products, reduce
their cost, and improve employee skills, training, technology
infrastructure and financial policies. Therefore, the key factor of
organization’s ability to change is innovation. The study presents a
detailed review of literature on the role of technology innovation in
improving manufacturing performance of industries.
Abstract: In this work, we report, a systematic study on the
structural and optical properties of Pr-doped ZnO nanostructures and
PVA:Zn98Pr2O polymer matrix nanocomposites free standing films.
These particles are synthesized through simple wet chemical route
and solution casting technique at room temperature, respectively.
Structural studies carried out by X-ray diffraction method confirm
that the prepared pure ZnO and Pr doped ZnO nanostructures are in
hexagonal wurtzite structure and the microstrain is increased upon
doping. TEM analysis reveals that the prepared materials are in sheet
like nature. Absorption spectra show free excitonic absorption band
at 370 nm and red shift for the Pr doped ZnO nanostructures. The
PVA:Zn98Pr2O composite film exhibits both free excitonic and PVA
absorption bands at 282 nm. Fourier transform infrared spectral
studies confirm the presence of A1 (TO) and E1 (TO) modes of Zn-O
bond vibration and the formation of polymer composite materials.
Abstract: A well designed and executed Production Planning
and Control (PPC) system is one of the key levers for superior
performance in the current manufacturing set-up. Hence, measuring
the PPC system performance has become a necessity for long term
success. The present study examined PPC related issues which
impact the production capacity and productivity of leather companies
with special focus on Kombolcha Tannery Share Company (KTSC),
Ethiopia. Physical observation, interview, and questionnaire were
used to generate necessary information from the respondents and
reach valid conclusions. Company annual reports were referred and
analyzed to triangulate primary data. Consequently, the study
revealed that KTSC runs below its capacity due to its inefficient PPC
system being in use for which the root causes were identified. The
study thereby conceptualizes a PPC system improvement framework
comprising three pillars viz., management culture, internal capability
and performance measurement together with key considerations in
each case. The study findings enable the company to recognize the
importance of efficient PPC system as a source of competitive
advantage. It also aid managers in evaluating various PPC execution
schemes to enhance productivity.
Abstract: Housing loans play an important role in CEE
countries’ economies. This fact is based on their share in total loans
to households and their importance for economic activity and growth
in CEE countries. Therefore, it is important to find out key
determinants of housing loans demand in these countries. The aim of
this study is to research and analyze the determinants of the demand
for housing loans in Croatia. In this regard, the effect of economic
activity, loan terms and real estate prices were analyzed. Also, the
aim of this study is to find out what motivates people to take housing
loans. Therefore, primarily empirical study was conducted among the
Croatian residents. The results show that demand for housing loans is
positively affected by economic growth, higher personal income and
flexible loan terms, while it is negatively affected by interest rate rise.
Abstract: The goal of this study is to identify success factors
that could influence the ISMS self-implementation in government
sector from qualitative perspective. This study is based on a case
study in one of the Malaysian government agency. Semi-structured
interviews involving five key informants were conducted to examine
factors addressed in the conceptual framework. Subsequently,
thematic analysis was executed to describe the influence of each
factor on the success implementation of ISMS. The result of this
study indicates that management commitment, implementer
commitment and implementer competency are part of the success
factors for ISMS self-implementation in Malaysian Government
Sector.
Abstract: This study aims to analyze ceramic employees’
occupational health and safety training expectations. To that general
objective, the study tries to examine whether occupational health and
safety training expectations of ceramic employees meaningfully
differentiate depending on demographic features and professional,
social and economic conditions. For this purpose, a questionnaire was
developed by the researcher. The research data were collected
through this questionnaire called “Questionnaire of Occupational
Health and Safety Training Expectation” (QSOHSTE). QSOHSTE
was applied to 125 ceramic employees working in Kütahya, Turkey.
Data obtained from questionnaire were analyzed via SPSS 21.
The findings, obtained from the study, revealed that employees’
agreement level to occupational health and safety training expectation
statements is generally high-level. The findings reveal that employees
expect professional interest such as increased development and
investment, preventive measures for accidents, interventions to
evaluate the working conditions, establishment of safe working
environments and sustainment of adequate equipment for
occupational health and safety training process.
Besides these findings, employees’ agreement level to
occupational health and safety training expectation statements also
varies in terms of educational level, professional seniority, income
level and perception of economic condition.
Abstract: Employers occupational safety and health training
obligations are regulated in 89/391/EEC Framework Directive and
also in 6331 numbered Occupational Health and Safety Law in
Turkey.
The main objective of this research is to determine and evaluate
the employers’ occupational health and safety training obligations in
Framework Directive in comparison with the 6331 numbered
Occupational Health and Safety Law and to examine training
principles in Turkey. For this purpose, employers’ occupational
health and safety training obligations examined in Framework
Directive and Occupational Health and Safety Law. This study
carried out through comparative scanning model and literature model.
The research data were collected through European Agency and
ministry legislations.
As a result, employers’ occupational health and safety training
obligations in the 6331 numbered Occupational Health and Safety
Law are compatible with the 89/391/EEC numbered Framework
Directive and training principles are determined by in different ways
like the trained workers, training issues, training period, training time
and trainers. In this study, employers’ training obligations are
evaluated in detail.
Abstract: Standard processes, similar and limited production
lines, the production of high direct costs will be more accurate than
the use of parts of the traditional cost systems in the literature.
However, direct costs, overhead expenses, in turn, decrease the
burden of increasingly sophisticated production facilities, a situation
that led the researchers to look for the cost of traditional systems of
alternative techniques. Variety cost management approaches for
example Total quality management (TQM), just-in-time (JIT),
benchmarking, kaizen costing, targeting cost, life cycle costs (LLC),
activity-based costing (ABC) value engineering have been
introduced. Management and cost applications have changed over the
past decade and will continue to change. Modern cost systems can
provide relevant and accurate cost information. These methods
provide the decisions about customer, product and process
improvement. The aim of study is to describe and explain the
adoption and application of costing systems in SME. This purpose
reports on a survey conducted during 2014 small and medium sized
enterprises (SME) in Ankara. The survey results were evaluated
using SPSS18 package program.
Abstract: As the economies of other countries in the
Mediterranean Basin, the tourism sector in our country has a high
denominator in economics. Tourism businesses, which are building
blocks of tourism, sector faces with a variety of problems during their
activities. These problems faced make business efficiency and
competition conditions of the businesses difficult. Most of the
problems faced by the tourism businesses and the information of
consumers about consumers’ rights were used in this study, which is
conducted to determine the problems of tourism businesses in the
Central Anatolia Region. It is aimed to contribute the awareness of
staff and executives working at tourism sector and to attract attention
of businesses active concurrently with tourism sector and legislators.
Abstract: Organic Rankine Cycle (ORC) is the most commonly used method for recovering energy from small sources of heat. The investigation of the ORC in supercritical condition is a new research area as it has a potential to generate high power and thermal efficiency in a waste heat recovery system. This paper presents a steady state ORC model in supercritical condition and its simulations with a real engine’s exhaust data. The key component of ORC, evaporator, is modelled using finite volume method, modelling of all other components of the waste heat recovery system such as pump, expander and condenser are also presented. The aim of this paper is to investigate the effects of mass flow rate and evaporator outlet temperature on the efficiency of the waste heat recovery process. Additionally, the necessity of maintaining an optimum evaporator outlet temperature is also investigated. Simulation results show that modification of mass flow rate is the key to changing the operating temperature at the evaporator outlet.
Abstract: Sustainability and eco-friendly requirement of
engineering materials are sort for in recent times, thus giving rise to
the development of bio-composites. However, the natural fibres to
matrix interface interactions remain a key issue in getting the desired
mechanical properties from such composites. Treatment of natural
fibres is essential in improving matrix to filler adhesion, hence
improving its mechanical properties. In this study, investigations
were carried out to determine the effect of sodium hydroxide
treatment on the tensile, flexural, impact and hardness properties of
crushed and uncrushed Luffa cylindrica fibre reinforced recycled low
density polyethylene composites. The LC (Luffa cylindrica) fibres
were treated with 0%, 2%, 4%, 6%, 8% and 10% wt. sodium
hydroxide (NaOH) concentrations for a period of 24 hours under
room temperature conditions. A formulation ratio of 80/20 g (matrix
to reinforcement) was maintained for all developed samples. Analysis
of the results showed that the uncrushed luffa fibre samples gave
better mechanical properties compared with the crushed luffa fibre
samples. The uncrushed luffa fibre composites had a maximum
tensile and flexural strength of 7.65 MPa and 17.08 Mpa respectively
corresponding to a young modulus and flexural modulus of 21.08
MPa and 232.22 MPa for the 8% and 4% wt. NaOH concentration
respectively. Results obtained in the research showed that NaOH
treatment with the 8% NaOH concentration improved the mechanical
properties of the LC fibre reinforced composites when compared with
other NaOH treatment concentration values.
Abstract: It is important to take security measures to protect
your computer information, reduce identify theft, and prevent from
malicious cyber-attacks. With cyber-attacks on the continuous rise,
people need to understand and learn ways to prevent from these
attacks. Cyber-attack is an important factor to be considered if one is
to be able to protect oneself from malicious attacks. Without proper
security measures, most computer technology would hinder home
users more than such technologies would help. Knowledge of how
cyber-attacks operate and protective steps that can be taken to reduce
chances of its occurrence are key to increasing these security
measures. The purpose of this paper is to inform home users on the
importance of identifying and taking preventive steps to avoid cyberattacks.
Throughout this paper, many aspects of cyber-attacks will be
discuss: what a cyber-attack is, the affects of cyber-attack for home
users, different types of cyber-attacks, methodology to prevent such
attacks; home users can take to fortify security of their computer.
Abstract: Recently, universities are increasingly consuming
energy to support various activities. A large population of staff and
students in Malaysian universities has led to excessive energy
consumption which directly gives an impact to the environment. The
key question then ascended “How well is an energy management
(EM) been practiced in universities without taking the Critical
Success Factors (CSFs) into consideration to ensure the management
of university achieves the goals in reducing energy consumption.
Review on past literature is carried out to establish CSFs for EM best
practices. Thus, this paper highlighted the CSFs which have to be
focused on by management of university to successfully measure the
EM implementation and its performance. At the end of this paper, a
theoretical framework is developed for EM success factors towards
sustainable university.
Abstract: The concept of urban transformation came about
through interventions aimed at bringing socially and economically
problematic areas of cities into use. The issue of urban transformation
arose frequently during the post-2000 period in particular, and legal
regulations on this matter were also developed in Turkey. Urban
transformation project would be a focal point for the formation of the
city in the near future. Izmir, which is third largest city of Turkey, is
an important trade and port city. But, assessment of the current
situation shows that, the majority of existing residential areas was
formed with squatters and unplanned settlements in Izmir city center.
Therefore an important part of these areas have significant problems
in terms of the quality of life, safety and environmental quality. In
this study, the central policies in Turkey and local policies in Đzmir
about urban transformation will be considered. In addition, urban
renewal projects that are being implemented in Izmir were discussed
and suggestions will be developed in accordance with this policy.
Abstract: Collaborative technologies or software known as
groupware are key enabling tools for communication, collaboration
and co-ordination among individuals, work groups and businesses.
Available reviews of the groupware literature are very few,
and mostly neither systematic nor recent.
This paper is an effort to fill this gap, and to provide researchers,
with a more up-to-date and wide systematic literature review. For this
purpose, 1087 scholarly articles, published from 1990 to 2013, on the
topic of groupware, were collected by the literature search. The study
here adopted the systematic approach of lexical analysis for the
analysis of those articles.
Abstract: Image search engines rely on the surrounding textual
keywords for the retrieval of images. It is a tedious work for the
search engines like Google and Bing to interpret the user’s search
intention and to provide the desired results. The recent researches
also state that the Google image search engines do not work well on
all the images. Consequently, this leads to the emergence of efficient
image retrieval technique, which interprets the user’s search intention
and shows the desired results. In order to accomplish this task, an
efficient image re-ranking framework is required. Sequentially, to
provide best image retrieval, the new image re-ranking framework is
experimented in this paper. The implemented new image re-ranking
framework provides best image retrieval from the image dataset by
making use of re-ranking of retrieved images that is based on the
user’s desired images. This is experimented in two sections. One is
offline section and other is online section. In offline section, the reranking
framework studies differently (reference classes or Semantic
Spaces) for diverse user query keywords. The semantic signatures get
generated by combining the textual and visual features of the images.
In the online section, images are re-ranked by comparing the
semantic signatures that are obtained from the reference classes with
the user specified image query keywords. This re-ranking
methodology will increases the retrieval image efficiency and the
result will be effective to the user.
Abstract: The study of organisations’ information security
cultures has attracted scholars as well as healthcare services industry
to research the topic and find appropriate tools and approaches to
develop a positive culture. The vast majority of studies in Saudi
national health services are on the use of technology to protect and
secure health services information. On the other hand, there is a lack
of research on the role and impact of an organisation’s cultural
dimensions on information security. This research investigated and
analysed the role and impact of cultural dimensions on information
security in Saudi Arabia health service. Hypotheses were tested and
two surveys were carried out in order to collect data and information
from three major hospitals in Saudi Arabia (SA). The first survey
identified the main cultural-dimension problems in SA health
services and developed an initial information security culture
framework model. The second survey evaluated and tested the
developed framework model to test its usefulness, reliability and
applicability. The model is based on human behaviour theory, where
the individual’s attitude is the key element of the individual’s
intention to behave as well as of his or her actual behaviour. The
research identified a set of cultural and sub-cultural dimensions in SA
health information security and services.