More than Two Decades of Research on Groupware: A Systematic Lexical Analysis
Collaborative technologies or software known as
groupware are key enabling tools for communication, collaboration
and co-ordination among individuals, work groups and businesses.
Available reviews of the groupware literature are very few,
and mostly neither systematic nor recent.
This paper is an effort to fill this gap, and to provide researchers,
with a more up-to-date and wide systematic literature review. For this
purpose, 1087 scholarly articles, published from 1990 to 2013, on the
topic of groupware, were collected by the literature search. The study
here adopted the systematic approach of lexical analysis for the
analysis of those articles.
[1] K. Gareis & W. B. Korte, ICTS and the adaptability of work
arrangements in the EU. The Xth European Conference on Information
Systems (ECIS), Gdansk, Poland. (2002, June), 1101- 1112
[2] S. Ray & S. Das, Corporate reporting framework (CRF): benchmarking
Tata motors against AB Volvo and exploring future challenges, decision,
(2009), 36(1):101–129
[3] C. Bouras, E. Giannaka & T. Tsiatsos, E-collaboration concepts,
systems, and applications: Information Science Reference. In M. Freire
& M. Pereira (Eds.), Encyclopaedia of internet technologies and
applications, Information science reference, (2008). (165-171), ISBN
978-1-59140-993-9 (hardcover) -- ISBN 978-1-722 59140-994-6
(eBook)
[4] B. McKnight & N. Bontis, E-improvisation: Collaborative Groupware
Technology Expands the Reach and Effectiveness of Organizational
Improvisation. Knowledge and Process Management, (2002), 9(4), 219-
227
[5] T. Wedlund, Global Product Development Supported by Groupware.
The Sixth Conference on Product Models, (2000, November),
Collegium, Linköping
[6] S. Carter, Collaboration Tools for Crisis Action Planners: an Evaluation
of Microsoft Office 2000. Army command and General Staff College,
Fort Leavenworth, Kansas, school of advanced military studies, (1999).
[7] E. L. C. Law, A. V. Nguyen-Ngoc & S. Kuru, Mixed-method validation
of pedagogical concepts for an intercultural online learning environment:
a case study. In Proceedings of the 2007 international ACM conference
on supporting group work, (2007, November), pp. 321-330
[8] A. Keary, S. Redfern & P. Walsh, Current Trends and Developments,
Future Requirements, and Predictions for Computer Mediated Communications and E-Collaboration. Chapter 11, p.213, In Jennex, M.
E. (Ed.). (2013), Knowledge Discovery, Transfer, and Management in
the Information Age. IGI Global
[9] S. Kaplan, Technology and Organization Development, in Practicing
Organization Development A guide for Consultants, 2nd Ed, Rothwell
W. J. & Sullivan, R. L. (Eds.), John Wiley & Sons, Inc. (2005). pp. 550-
582
[10] J. E. Driskell & E. Salas, Groupware, group dynamics, and team
performance, CA Bowers, E. Salas, & F. Jentsch (Eds), Creating High-
Tech Teams: Practical Guidance on Work Performance and Technology.
Washington, DC: American Psychological Association, (2006), (pp. 11-
34)
[11] A. Lococo & D. C. Yen, Groupware: Computer supported collaboration.
Telematics and informatics, (1998), 15(1), 85-101.
[12] M. Mazurek, T. Galeta & V. Galzina, Open source document
management system in preparation of EU grants applications. In 4th
International Scientific and Expert Conference TEAM 2012, (2012)
[13] P. Nemutanzhela, Functionalities of Groupware and Group Decision
Support Systems. International Journal of Computer Science and
Management Research, (2013), Vol 2 Issue 3
[14] C. Ellis & J. Wainer, 10 Groupware and Computer Supported
Cooperative Work. Multiagent Systems: a modern approach to
distributed artificial intelligence, (1999), 425.
[15] C. Franklyn, Computer Supported Cooperative Work (CSCW): Some
Comments, Journal of Language, Culture and Communication (JLCC)
February, (2010), Volume 1 No.7 & 8, 20-28
[16] G. Bafoutsou, & G. Mentzas, Review and Functional Classification of
Collaborative Systems, International Journal of Information
Management, (2002), 22, 281-305.
[17] J. Grudin & S. Poltrock, Taxonomy and theory in computer supported
cooperative work. In S. W. J. Kozlowski (Ed.), The oxford handbook of
organizational psychology, (2012), (pp. 1323-1348). New York: Oxford
University Press.
[18] G. H . Ter Hofte, H. J.van der Lugt & M. A. Houtsma, Co 4, a
comprehensive model for groupware functionality. In Telematics in a
multimedia envir onment: Proceedings of Euromedia, (1996), (Vol. 96,
pp. 19-21).
[19] D. T. Green, J. M. Pearson, Social software and cyber networks: Ties
that bind or weak associations within the political organization?.
Proceedings of the 38th Hawaii International Conference on Sys-tem
Sciences (HICSS), (2005, Jan), 117b - 117b
[20] M. Koch, CSCW and Enterprise 2.0–towards an integrated perspective.
2008, 21th Bled eConference, eCollaboration: Overcoming Boundaries
through Multi-Channel Interaction.
[21] M. Steinhüser, S. Smolnik, U. Hoppe, Measuring the Success of Social
Software Adoption in the Firm: Empirical Evidence and Model Design.
Interna-tional Journal of Social and Organiza-tional Dynamics in IT
(IJSODIT), 2012, 2(2), 34-47.
[22] G. Lugano, Social Computing: A Classification of Existing Paradigms.
In Privacy, Security, Risk and Trust (PASSAT), 2012 International
Conference on and 2012 International Confernece on Social Computing
(SocialCom), (2012, September), (pp. 377-382). IEEE.
[23] J. Fjermestad & S. R. Hiltz, An assessment of group support systems
experimental research: methodology and results. Journal of Management
Information Systems, (1998), 15(3), 7-149.
[24] T. J. B. Kline & J. McGrath, A review of the groupware literature:
Theories, methodologies, and a research agenda. Canadian Psychology,
(1999), 40, 265-271.
[25] D. Pinelle & C. Gutwin, A review of groupware evaluations. In Enabling
Technologies: Infrastructure for Collaborative Enterprises, 2000.(WET
ICE 2000). Proeedings. IEEE 9th International Workshops on (2000),
(pp. 86-91). IEEE.
[26] T. Palander, M. Toivonen & S. Laukkanen, GroupWare and group
decision support systems for wood procurement organisation. Silva
Fennica, 2002, 36(2): 585–600.
[27] J. Guthrie & I. Abeysekera, Content analysis of social, environmental
reporting: what is new?. Journal of Human Resource Costing &
Accounting, (2006), 10(2), 114-126
[28] S. Terzis, P. Nixon, V. Wade, S. Dobson & J. Fuller, The future of
enterprise groupware applications. Enterprise Information Systems,
(2000), .99-106
[29] J. Rama & J. Bishop, Survey and Comparison of CSCW Groupware
Applications. In J. Bishop and D. Kourie (Eds.), Research for A
Changing World, Proceedings of South African Institute of Computer
Scientists and Information Technologists (SAICSIT), Somerset West,
South Africa: Edition 1st. (2006, October), 198–205
[30] J. Moscarola, R. Bolden, From the data mine to the knowledge mill:
Applying the principles of lexical analysis to the data mining and
knowledge discovery process. Paper presented at The Second European
Symposium on Principles of Data Mining and Knowledge Discovery,
(1998, September), Nantes, France.
[31] J. Moscarola, Contribution of Qualitative Methods to Research in Work
and Organizational Psychology: Sphinx Lexica and MCA, (2002, June),
Communication to ISSWOV 2002, VARSAW.
[32] N. D. Ziv, New media as catalysts for change in the transformation of
the book publishing industry. International Journal on Media
Management, (2002), 4(2), 66-74.
[33] P. A. Frisch, Popular Web-based reference sources for United States
history. Journal of library administration, (2005), 43(3-4), 65-74
[34] A. Bachmann & B. Funk, YouCallo–Tapping the Knowledge of Social
Groupware Systems. Richter, A., Bullinger, A. C., Koch, M., & Stocker,
A. (2010). In Soziotechnische Integration? Bottom Up? Simplicity? Was
sind die Erfolgstreiber von Enterprise 2.0?. Interaktive Kulturen,
397.Mensch & Computer 2010, (2010), 11.
[35] G. Hertel, S. Geister & U. Konradt, Managing virtual teams: A review of
current empirical research. Human Resource Management Review,
(2005), 15(1), 69-95.
[36] N. ,Anwar & A. Imran, "Significance of Decision Support Systems.",
International Journal of Current Engineering and Technology, (2014),
Vol.4, No.4 (p. 2741- 27413)
[37] J.You, Revolution of Forecasts-Based Accounting and Its Relation to
Decision Support System, In Proceedings of the 2013 Fourth
International Conference on System Science, Engineering Design and
Manufacturing Informatization (icsem 2013), (2013, October), (pp. 93-
96), IEEE Computer Society
[38] D. P. Goyal, A. Bhatia & O. P. Goyal, Success and hindrance factors in
the development of decision support systems in banking sector in India:
an empirical analysis. International Journal of Indian Culture and
Business Management, (2010), 3(3), 349-361.
[39] R. Z. Kuo & G. G. Lee, KMS adoption: the effects of information
quality. Management Decision, (2009), 47(10), 1633-1651
[40] E. Martínez-Caro & J. G. Cegarra-Navarro. "The impact of e-business
on capital productivity: An analysis of the UK telecommunications
sector." International Journal of Operations & Production Management
30.5 (2010): 488-507
[41] G. N. Aranda, V. Aurora, C. Alejandra & P. Mario, "Choosing
Groupware Tools and Elicitation Techniques According to Stakeholders’
features." In Enterprise Information Systems VII, pp. 69-76, Springer
Netherlands, 2006
[42] R. Iqbal, J. Anne & G. Richard, "A collaborative platform for
heterogeneous CSCW systems: Case study of academic applications."
InIntelligent Data Acquisition and Advanced Computing Systems:
Technology and Applications, 2003. Proceedings of the Second IEEE
International Workshop on, pp. 462-467. IEEE, 2003.
[43] M. Lavallee, P. N. Robillard & S. Paul, Distributed Cognition in
Software Engineering. In eKNOW 2013, The Fifth International
Conference on Information, Process, and Knowledge Management,
(2013, February), (pp. 57-62)
[44] J. M. Favre, , D. Gasevic, R. Lämmel, & E. Pek, Empirical language
analysis in software linguistics. In Software Language Engineering,
(2011), (pp. 316-326), Springer Berlin Heidelberg
[45] C. Zhang, H. Wang, Y. Liu, D. Wu, Y. Liao & B. Wang, Automatic
Keyword Extraction from Documents Using Conditional Random
Fields. Journal of Computational Information Systems, (2008), 4, 3,
1169-1180
[46] B. M. Jones & S. Cox, ‘Learnsafe’learning Organisations for Nuclear
Safety, In Organizational Learning and Knowledge 5th International
Conference proceedings, (2001)
[1] K. Gareis & W. B. Korte, ICTS and the adaptability of work
arrangements in the EU. The Xth European Conference on Information
Systems (ECIS), Gdansk, Poland. (2002, June), 1101- 1112
[2] S. Ray & S. Das, Corporate reporting framework (CRF): benchmarking
Tata motors against AB Volvo and exploring future challenges, decision,
(2009), 36(1):101–129
[3] C. Bouras, E. Giannaka & T. Tsiatsos, E-collaboration concepts,
systems, and applications: Information Science Reference. In M. Freire
& M. Pereira (Eds.), Encyclopaedia of internet technologies and
applications, Information science reference, (2008). (165-171), ISBN
978-1-59140-993-9 (hardcover) -- ISBN 978-1-722 59140-994-6
(eBook)
[4] B. McKnight & N. Bontis, E-improvisation: Collaborative Groupware
Technology Expands the Reach and Effectiveness of Organizational
Improvisation. Knowledge and Process Management, (2002), 9(4), 219-
227
[5] T. Wedlund, Global Product Development Supported by Groupware.
The Sixth Conference on Product Models, (2000, November),
Collegium, Linköping
[6] S. Carter, Collaboration Tools for Crisis Action Planners: an Evaluation
of Microsoft Office 2000. Army command and General Staff College,
Fort Leavenworth, Kansas, school of advanced military studies, (1999).
[7] E. L. C. Law, A. V. Nguyen-Ngoc & S. Kuru, Mixed-method validation
of pedagogical concepts for an intercultural online learning environment:
a case study. In Proceedings of the 2007 international ACM conference
on supporting group work, (2007, November), pp. 321-330
[8] A. Keary, S. Redfern & P. Walsh, Current Trends and Developments,
Future Requirements, and Predictions for Computer Mediated Communications and E-Collaboration. Chapter 11, p.213, In Jennex, M.
E. (Ed.). (2013), Knowledge Discovery, Transfer, and Management in
the Information Age. IGI Global
[9] S. Kaplan, Technology and Organization Development, in Practicing
Organization Development A guide for Consultants, 2nd Ed, Rothwell
W. J. & Sullivan, R. L. (Eds.), John Wiley & Sons, Inc. (2005). pp. 550-
582
[10] J. E. Driskell & E. Salas, Groupware, group dynamics, and team
performance, CA Bowers, E. Salas, & F. Jentsch (Eds), Creating High-
Tech Teams: Practical Guidance on Work Performance and Technology.
Washington, DC: American Psychological Association, (2006), (pp. 11-
34)
[11] A. Lococo & D. C. Yen, Groupware: Computer supported collaboration.
Telematics and informatics, (1998), 15(1), 85-101.
[12] M. Mazurek, T. Galeta & V. Galzina, Open source document
management system in preparation of EU grants applications. In 4th
International Scientific and Expert Conference TEAM 2012, (2012)
[13] P. Nemutanzhela, Functionalities of Groupware and Group Decision
Support Systems. International Journal of Computer Science and
Management Research, (2013), Vol 2 Issue 3
[14] C. Ellis & J. Wainer, 10 Groupware and Computer Supported
Cooperative Work. Multiagent Systems: a modern approach to
distributed artificial intelligence, (1999), 425.
[15] C. Franklyn, Computer Supported Cooperative Work (CSCW): Some
Comments, Journal of Language, Culture and Communication (JLCC)
February, (2010), Volume 1 No.7 & 8, 20-28
[16] G. Bafoutsou, & G. Mentzas, Review and Functional Classification of
Collaborative Systems, International Journal of Information
Management, (2002), 22, 281-305.
[17] J. Grudin & S. Poltrock, Taxonomy and theory in computer supported
cooperative work. In S. W. J. Kozlowski (Ed.), The oxford handbook of
organizational psychology, (2012), (pp. 1323-1348). New York: Oxford
University Press.
[18] G. H . Ter Hofte, H. J.van der Lugt & M. A. Houtsma, Co 4, a
comprehensive model for groupware functionality. In Telematics in a
multimedia envir onment: Proceedings of Euromedia, (1996), (Vol. 96,
pp. 19-21).
[19] D. T. Green, J. M. Pearson, Social software and cyber networks: Ties
that bind or weak associations within the political organization?.
Proceedings of the 38th Hawaii International Conference on Sys-tem
Sciences (HICSS), (2005, Jan), 117b - 117b
[20] M. Koch, CSCW and Enterprise 2.0–towards an integrated perspective.
2008, 21th Bled eConference, eCollaboration: Overcoming Boundaries
through Multi-Channel Interaction.
[21] M. Steinhüser, S. Smolnik, U. Hoppe, Measuring the Success of Social
Software Adoption in the Firm: Empirical Evidence and Model Design.
Interna-tional Journal of Social and Organiza-tional Dynamics in IT
(IJSODIT), 2012, 2(2), 34-47.
[22] G. Lugano, Social Computing: A Classification of Existing Paradigms.
In Privacy, Security, Risk and Trust (PASSAT), 2012 International
Conference on and 2012 International Confernece on Social Computing
(SocialCom), (2012, September), (pp. 377-382). IEEE.
[23] J. Fjermestad & S. R. Hiltz, An assessment of group support systems
experimental research: methodology and results. Journal of Management
Information Systems, (1998), 15(3), 7-149.
[24] T. J. B. Kline & J. McGrath, A review of the groupware literature:
Theories, methodologies, and a research agenda. Canadian Psychology,
(1999), 40, 265-271.
[25] D. Pinelle & C. Gutwin, A review of groupware evaluations. In Enabling
Technologies: Infrastructure for Collaborative Enterprises, 2000.(WET
ICE 2000). Proeedings. IEEE 9th International Workshops on (2000),
(pp. 86-91). IEEE.
[26] T. Palander, M. Toivonen & S. Laukkanen, GroupWare and group
decision support systems for wood procurement organisation. Silva
Fennica, 2002, 36(2): 585–600.
[27] J. Guthrie & I. Abeysekera, Content analysis of social, environmental
reporting: what is new?. Journal of Human Resource Costing &
Accounting, (2006), 10(2), 114-126
[28] S. Terzis, P. Nixon, V. Wade, S. Dobson & J. Fuller, The future of
enterprise groupware applications. Enterprise Information Systems,
(2000), .99-106
[29] J. Rama & J. Bishop, Survey and Comparison of CSCW Groupware
Applications. In J. Bishop and D. Kourie (Eds.), Research for A
Changing World, Proceedings of South African Institute of Computer
Scientists and Information Technologists (SAICSIT), Somerset West,
South Africa: Edition 1st. (2006, October), 198–205
[30] J. Moscarola, R. Bolden, From the data mine to the knowledge mill:
Applying the principles of lexical analysis to the data mining and
knowledge discovery process. Paper presented at The Second European
Symposium on Principles of Data Mining and Knowledge Discovery,
(1998, September), Nantes, France.
[31] J. Moscarola, Contribution of Qualitative Methods to Research in Work
and Organizational Psychology: Sphinx Lexica and MCA, (2002, June),
Communication to ISSWOV 2002, VARSAW.
[32] N. D. Ziv, New media as catalysts for change in the transformation of
the book publishing industry. International Journal on Media
Management, (2002), 4(2), 66-74.
[33] P. A. Frisch, Popular Web-based reference sources for United States
history. Journal of library administration, (2005), 43(3-4), 65-74
[34] A. Bachmann & B. Funk, YouCallo–Tapping the Knowledge of Social
Groupware Systems. Richter, A., Bullinger, A. C., Koch, M., & Stocker,
A. (2010). In Soziotechnische Integration? Bottom Up? Simplicity? Was
sind die Erfolgstreiber von Enterprise 2.0?. Interaktive Kulturen,
397.Mensch & Computer 2010, (2010), 11.
[35] G. Hertel, S. Geister & U. Konradt, Managing virtual teams: A review of
current empirical research. Human Resource Management Review,
(2005), 15(1), 69-95.
[36] N. ,Anwar & A. Imran, "Significance of Decision Support Systems.",
International Journal of Current Engineering and Technology, (2014),
Vol.4, No.4 (p. 2741- 27413)
[37] J.You, Revolution of Forecasts-Based Accounting and Its Relation to
Decision Support System, In Proceedings of the 2013 Fourth
International Conference on System Science, Engineering Design and
Manufacturing Informatization (icsem 2013), (2013, October), (pp. 93-
96), IEEE Computer Society
[38] D. P. Goyal, A. Bhatia & O. P. Goyal, Success and hindrance factors in
the development of decision support systems in banking sector in India:
an empirical analysis. International Journal of Indian Culture and
Business Management, (2010), 3(3), 349-361.
[39] R. Z. Kuo & G. G. Lee, KMS adoption: the effects of information
quality. Management Decision, (2009), 47(10), 1633-1651
[40] E. Martínez-Caro & J. G. Cegarra-Navarro. "The impact of e-business
on capital productivity: An analysis of the UK telecommunications
sector." International Journal of Operations & Production Management
30.5 (2010): 488-507
[41] G. N. Aranda, V. Aurora, C. Alejandra & P. Mario, "Choosing
Groupware Tools and Elicitation Techniques According to Stakeholders’
features." In Enterprise Information Systems VII, pp. 69-76, Springer
Netherlands, 2006
[42] R. Iqbal, J. Anne & G. Richard, "A collaborative platform for
heterogeneous CSCW systems: Case study of academic applications."
InIntelligent Data Acquisition and Advanced Computing Systems:
Technology and Applications, 2003. Proceedings of the Second IEEE
International Workshop on, pp. 462-467. IEEE, 2003.
[43] M. Lavallee, P. N. Robillard & S. Paul, Distributed Cognition in
Software Engineering. In eKNOW 2013, The Fifth International
Conference on Information, Process, and Knowledge Management,
(2013, February), (pp. 57-62)
[44] J. M. Favre, , D. Gasevic, R. Lämmel, & E. Pek, Empirical language
analysis in software linguistics. In Software Language Engineering,
(2011), (pp. 316-326), Springer Berlin Heidelberg
[45] C. Zhang, H. Wang, Y. Liu, D. Wu, Y. Liao & B. Wang, Automatic
Keyword Extraction from Documents Using Conditional Random
Fields. Journal of Computational Information Systems, (2008), 4, 3,
1169-1180
[46] B. M. Jones & S. Cox, ‘Learnsafe’learning Organisations for Nuclear
Safety, In Organizational Learning and Knowledge 5th International
Conference proceedings, (2001)
@article{"International Journal of Business, Human and Social Sciences:69092", author = "Loay A. Altamimi", title = "More than Two Decades of Research on Groupware: A Systematic Lexical Analysis", abstract = "Collaborative technologies or software known as
groupware are key enabling tools for communication, collaboration
and co-ordination among individuals, work groups and businesses.
Available reviews of the groupware literature are very few,
and mostly neither systematic nor recent.
This paper is an effort to fill this gap, and to provide researchers,
with a more up-to-date and wide systematic literature review. For this
purpose, 1087 scholarly articles, published from 1990 to 2013, on the
topic of groupware, were collected by the literature search. The study
here adopted the systematic approach of lexical analysis for the
analysis of those articles.
", keywords = "Lexical Analysis, Literature review, Groupware,
collaborative Software.", volume = "9", number = "2", pages = "525-6", }
