Abstract: This contribution is focused on the methodology for
identifying levels of quality and improving quality through new
logistics model in railway transport. It is oriented on the application
of dynamic quality models, which represent an innovative method of
evaluation quality services. Through this conception, time factor,
expected, and perceived quality in each moment of the transportation
process within logistics chain can be taken into account. Various
models describe the improvement of the quality which emphases the
time factor throughout the whole transportation logistics chain.
Quality of services in railway transport can be determined by the
existing level of service quality, by detecting the causes of
dissatisfaction employees but also customers, to uncover strengths
and weaknesses. This new logistics model is able to recognize critical
processes in logistic chain. It includes service quality rating that must
respect its specific properties, which are unrepeatability,
impalpability, their use right at the time they are provided and
particularly changeability, which is significant factor in the
conditions of rail transport as well. These peculiarities influence the
quality of service regarding the constantly increasing requirements
and that result in new ways of finding progressive attitudes towards
the service quality rating.
Abstract: This article describes the results of research focused
on quality of railway freight transport services. Improvement of these
services has a crucial importance in customer considering on the
future use of railway transport. Processes filling the customer
demands and output quality assessment were defined as a part of the
research. In this contribution is introduced the map of quality
planning and the algorithm of applied methodology. It characterizes a
model which takes into account characters of transportation with
linking a perception services quality in ordinary and extraordinary
operation. Despite the fact that rail freight transport has its solid
position in the transport market, lots of carriers worldwide have been
experiencing a stagnation for a couple of years. Therefore, specific
results of the research have a significant importance and belong to
numerous initiatives aimed to develop and support railway transport
not only by creating a single railway area or reducing noise but also
by promoting railway services. This contribution is focused also on
the application of dynamic quality models which represent an
innovative method of evaluation quality services. Through this
conception, time factor, expected, and perceived quality in each
moment of the transportation process can be taken into account.
Abstract: The rising growth of the GSM cellular phone industry has tightening competition level between providers in making strategies enhancing the market shares in Indonesia. Tsel, as one of those companies, has to determine the proper strategy to sustain as well as improve the market share without reducing its operational income level. Portfolio simulation model is designed with a dynamic system approach. The result of this research is a recommendation to the company by optimizing its technological policies, services, and promotions. The tariff policies and the signal quality should not be the main focus because this company has had a large number of customers and a good infrastructural condition.
Abstract: In the present Jordan hotels scenario, service quality is
a vital competitive policy to keep customer support and build great
base. Hotels are trying to win customer loyalty by providing enhanced
quality services. This paper attempts to examine the impact of tourism
service quality dimension in the Jordanian five star hotels. A total of
322 surveys were administrated to tourists who were staying at three
branches Marriott hotel in Jordan. The results show that dimensions of
service quality such as empathy, reliability, responsiveness and
tangibility significantly predict customer loyalty. Specifically, among
the dimension of tourism service quality, the most significant predictor
of customer loyalty is tangibility. This paper implies that five star
hotels in Jordan should also come forward and try their best to present
better tourism service quality to win back their customers- loyalty.