Abstract: The evolution of customer behavior in purchasing
products or services through the Internet leads to airline companies
engaging in the e-ticketing process in order to maintain their
business. A well-designed website is vitally significant for the airline
companies to provide effective communication, support, and
competitive advantage. This study was conducted to identify the
dimensions of website quality for low cost airline and to investigate
the relationship between the website quality and customer esatisfaction
at low cost airline. A total of 381 responses were
conveniently collected among local passengers at Low Cost Carrier
Terminal, Kuala Lumpur via questionnaire distribution. This study
found that the five determinant factors of website quality for AirAsia
were Information Content, Navigation, Responsiveness,
Personalization, and Security and Privacy. The results of this study
revealed that there is a positive relationship between the five
dimensions of website quality and customer e-satisfaction, and also
information content was the most significant contributor to customer
e-satisfaction.
Abstract: Concrete track slab and asphalt trackbed are being introduced in Korea for providing good bearing capacity, durability to the track and comfortable rideness to passengers. Such a railway system has been designed by the train load so as to ensure stability. But there is lack of research and design for temperature changes which influence the behavior characteristics of concrete and asphalt. Therefore, in this study, the behavior characteristics of concrete track slab subjected to varying temperatures were analyzed through structural analysis using the finite element analysis program. The structural analysis was performed by considering the friction condition on the boundary surfaces in order to analyze the interaction between concrete slab and asphalt trackbed. As a result, the design of the railway system should be designed by considering the interaction and temperature changes between concrete track slab and asphalt trackbed.
Abstract: Bumpers play an important role in preventing the
impact energy from being transferred to the automobile and
passengers. Saving the impact energy in the bumper to be released in
the environment reduces the damages of the automobile and
passengers.
The goal of this paper is to design a bumper with minimum weight
by employing the Glass Material Thermoplastic (GMT) materials.
This bumper either absorbs the impact energy with its deformation or
transfers it perpendicular to the impact direction.
To reach this aim, a mechanism is designed to convert about 80%
of the kinetic impact energy to the spring potential energy and
release it to the environment in the low impact velocity according to
American standard1. In addition, since the residual kinetic energy
will be damped with the infinitesimal elastic deformation of the
bumper elements, the passengers will not sense any impact. It should
be noted that in this paper, modeling, solving and result-s analysis
are done in CATIA, LS-DYNA and ANSYS V8.0 software
respectively.
Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: There are a number of different cars for transferring hundreds of close contacts of swine influenza patients to hospital, and we need to carefully assign the passengers to those cars in order to minimize the risk of influenza spreading during transportation. The paper presents an approach to straightforward obtain the optimal solution of the relaxed problems, and develops two iterative improvement algorithms to effectively tackle the general problem.
Abstract: Background: Blunt aortic trauma (BAT) includes
various morphological changes that occur during deceleration,
acceleration and/or body compression in traffic accidents. The
various forms of BAT, from limited laceration of the intima to
complete transection of the aorta, depends on the force acting on the
vessel wall and the tolerance of the aorta to injury. The force depends
on the change in velocity, the dynamics of the accident and of the
seating position in the car. Tolerance to aortic injury depends on the
anatomy, histological structure and pathomorphological alterations
due to aging or disease of the aortic wall.
An overview of the literature and medical documentation reveals
that different terms are used to describe certain forms of BAT, which
can lead to misinterpretation of findings or diagnoses. We therefore,
propose a classification that would enable uniform systematic
screening of all forms of BAT. We have classified BAT into three
morphologycal types: TYPE I (intramural), TYPE II (transmural) and
TYPE III (multiple) aortic ruptures with appropriate subtypes.
Methods: All car accident casualties examined at the Institute of
Forensic Medicine from 2001 to 2009 were included in this
retrospective study. Autopsy reports were used to determine the
occurrence of each morphological type of BAT in deceased drivers,
front seat passengers and other passengers in cars and to define the
morphology of BAT in relation to the accident dynamics and the age
of the fatalities.
Results: A total of 391 fatalities in car accidents were included in
the study. TYPE I, TYPE II and TYPE III BAT were observed in
10,9%, 55,6% and 33,5%, respectively. The incidence of BAT in
drivers, front seat and other passengers was 36,7%, 43,1% and
28,6%, respectively. In frontal collisions, the incidence of BAT was
32,7%, in lateral collisions 54,2%, and in other traffic accidents
29,3%. The average age of fatalities with BAT was 42,8 years and of
those without BAT 39,1 years.
Conclusion: Identification and early recognition of the risk factors
of BAT following a traffic accident is crucial for successful treatment
of patients with BAT. Front seat passengers over 50 years of age who
have been injured in a lateral collision are the most at risk of BAT.
Abstract: The provision of urban public transport in Indonesia is not free of problems. Some of the problems include: an overall lack of capacity, lack of quality and choice, severe traffic congestions and insufficient fund to renew and repair vehicles. Generally, the comfort and quality of the city bus is poor, and many of the vehicles are dilapidated and dirty. Surveys were carried out in the city of Yogyakarta, by counting city bus vehicles and occupancies, interviewing the bus passengers, drivers and institutional staffs, who involve in public transport management. This paper will then analyze the possible plan to develop the public transport system to become more attractive and to improve the public transport management. The short, medium and long term plans are analyzed, to find the best solutions. Some constraints such as social impacts and financial impact are also taken into accounts.
Abstract: Due to the call of global warming effects, city planners aim at actions for reducing carbon emission. One of the approaches is to promote the usage of public transportation system toward the transit-oriented-development. For example, rapid transit system in Taipei city and Kaohsiung city are opening. However, until November 2008 the average daily patronage counted only 113,774 passengers at Kaohsiung MRT systems, much less than which was expected. Now the crucial questions: how the public transport competes with private transport? And more importantly, what factors would enhance the use of public transport? To give the answers to those questions, our study first applied regression to analyze the factors attracting people to use public transport around cities in the world. It is shown in our study that the number of MRT stations, city population, cost of living, transit fare, density, gasoline price, and scooter being a major mode of transport are the major factors. Subsequently, our study identified successful and unsuccessful cities in regard of the public transport usage based on the diagnosis of regression residuals. Finally, by comparing transportation strategies adopted by those successful cities, our conclusion stated that Kaohsiung City could apply strategies such as increasing parking fees, reducing parking spaces in downtown area, and reducing transfer time by providing more bus services and public bikes to promote the usage of public transport.
Abstract: Next generation wireless/mobile networks will be IP based cellular networks integrating the internet with cellular networks. In this paper, we propose a new architecture for a high speed transport system and a mobile management protocol for mobile internet users in a transport system. Existing mobility management protocols (MIPv6, HMIPv6) do not consider real world fast moving wireless hosts (e.g. passengers in a train). For this reason, we define a virtual organization (VO) and proposed the VO architecture for the transport system. We also classify mobility as VO mobility (intra VO) and macro mobility (inter VO). Handoffs in VO are locally managed and transparent to the CH while macro mobility is managed with Mobile IPv6. And, from the features of the transport system, such as fixed route and steady speed, we deduce the movement route and the handoff disruption time of each handoff. To reduce packet loss during handoff disruption time, we propose pre-registration scheme using pre-registration. Moreover, the proposed protocol can eliminate unnecessary binding updates resulting from sequence movement at high speed. The performance evaluations demonstrate our proposed protocol has a good performance at transport system environment. Our proposed protocol can be applied to the usage of wireless internet on the train, subway, and high speed train.
Abstract: In rail vehicles, air springs are very important isolating component, which guarantee good ride comfort for passengers during their trip. In the most new rail–vehicle models, developed by researchers, the thermo–dynamical effects of air springs are ignored and secondary suspension is modeled by simple springs and dampers. As the performance of suspension components have significant effects on rail–vehicle dynamics and ride comfort of passengers, a complete nonlinear thermo–dynamical air spring model, which is a combination of two different models, is introduced. Result from field test shows remarkable agreement between proposed model and experimental data. Effects of air suspension parameters on the system performances are investigated here and then these parameters are tuned to minimize Sperling ride comfort index during the trip. Results showed that by modification of air suspension parameters, passengers comfort is improved and ride comfort index is reduced about 10%.
Abstract: Service quality has become a centerpiece for airline companies in vying with one another and keeps their image in the minds of passengers. Many airlines have pushed service quality through service personalization which includes both ground and on board especially from the viewpoint of retaining satisfied passengers and attracting new ones. Besides those, in-flight meals/food service is another important aspect of the airline operation. The in flight meals/food services now are seen as part of marketing strategies in attracting business or leisure travelers. This study reports the outcomes of the investigation on in-flight meals/food attributes toward passengers- level of satisfaction and re-flying intention. Taste, freshness, appearance of in-flight meals/food served and menu choices are important to the airlines passengers especially for the long haul flight. Food not only contributes to the prediction of the airline passengers- levels of satisfaction but besides other factors slightly influence passengers- re- flying intention. Airline companies therefore should not ignore this element but take the opportunity to create more attractive and acceptable in-flight meals/food along with other matter as marketing tools in attracting passengers to re-flying with them.
Abstract: an intelligent BRT system is necessary when
communities looking for new ways to use high capacity rapid transit
at a reduced cost.This paper will describe the intelligent control
system that works with Datacenter. With the help of GPS system, the
data center can monitor the situation of each bus and bus station.
Through RFID technology, bus station and traffic light can transfer
data with bus and by Wimax communication technology all of parts
can talk together; data center learns all information about the location
of bus, the arrival of bus in each station and the number of passengers
in station and bus.Finally, the paper presents the case study of those
theories in Tehran BRT.
Abstract: Transportation is one of the main activities related to
creating value for the tourists. Transport management in tourism
mainly focuses on managing transfer points and vehicle capacity.
However, transport service level must also be ensured as it now
relates to tourist-s experiences. This paper emphasizes on the
responsiveness as one of key service performance measures. An
evaluation framework is developed and illustarted by using the case
of small bus service in Pattaya city. It can be seen as a great potential
for the city to utilize the small bus transportation in order to meet the
needs of more diverse group of passengers and to support the
expansion of tourist areas. The framework integrates with service
operations management, logistics, and tourism behavior perspectives.
The findings from the investigation of existing small bus service are
presented and preliminarily validate the usability of the framework.
Abstract: Route bus system is one of fundamental transportation device for aged people and students, and has an important role in every province. However, passengers decrease year by year, therefore the authors have developed the system called "Bus-Net" as a web application to sustain the public transport. But there are two problems in Bus-Net. One is the user interface that does not consider the variety of the device, and the other is the path planning system that dose not correspond to the on-demand bus. Then, Bus-Net was improved to be able to utilize the variety of the device, and a new function corresponding to the on-demand bus was developed.
Abstract: As the air traffic increases at a hub airport, some
flights cannot land or depart at their preferred target time. This event
happens because the airport runways become occupied to near their
capacity. It results in extra costs for both passengers and airlines
because of the loss of connecting flights or more waiting, more fuel
consumption, rescheduling crew members, etc. Hence, devising an
appropriate scheduling method that determines a suitable runway and
time for each flight in order to efficiently use the hub capacity and
minimize the related costs is of great importance. In this paper, we
present a mixed-integer zero-one model for scheduling a set of mixed
landing and departing flights (despite of most previous studies
considered only landings). According to the fact that the flight cost is
strongly affected by the level of airline, we consider different airline
categories in our model. This model presents a single objective
minimizing the total sum of three terms, namely 1) the weighted
deviation from targets, 2) the scheduled time of the last flight (i.e.,
makespan), and 3) the unbalancing the workload on runways. We
solve 10 simulated instances of different sizes up to 30 flights and 4
runways. Optimal solutions are obtained in a reasonable time, which
are satisfactory in comparison with the traditional rule, namely First-
Come-First-Serve (FCFS) that is far apart from optimality in most
cases.
Abstract: Clean air in subway station is important to passengers. The Platform Screen Doors (PSDs) can improve indoor air quality in the subway station; however the air quality in the subway tunnel is degraded. The subway tunnel has high CO2 concentration and indoor particulate matter (PM) value. The Indoor Air Quality (IAQ) level in subway environment degrades by increasing the frequency of the train operation and the number of the train. The ventilation systems of the subway tunnel need improvements to have better air-quality. Numerical analyses might be effective tools to analyze the performance of subway twin-track tunnel ventilation systems. An existing subway twin-track tunnel in the metropolitan Seoul subway system is chosen for the numerical simulations. The ANSYS CFX software is used for unsteady computations of the airflow inside the twin-track tunnel when the train moves. The airflow inside the tunnel is simulated when one train runs and two trains run at the same time in the tunnel. The piston-effect inside the tunnel is analyzed when all shafts function as the natural ventilation shaft. The supplied air through the shafts is mixed with the pollutant air in the tunnel. The pollutant air is exhausted by the mechanical ventilation shafts. The supplied and discharged airs are balanced when only one train runs in the twin-track tunnel. The pollutant air in the tunnel is high when two trains run simultaneously in opposite direction and all shafts functioned as the natural shaft cases when there are no electrical power supplies in the shafts. The remained pollutant air inside the tunnel enters into the station platform when the doors are opened.
Abstract: This paper presents an idea to improve the efficiency
of security checks in airports through the active tracking and
monitoring of passengers and staff using OFDM modulation
technique and Finger print authentication. The details of the
passenger are multiplexed using OFDM .To authenticate the
passenger, the fingerprint along with important identification
information is collected. The details of the passenger can be
transmitted after necessary modulation, and received using various
transceivers placed within the premises of the airport, and checked at
the appropriate check points, thereby increasing the efficiency of
checking. OFDM has been employed for spectral efficiency.
Abstract: This paper presents the review of past studies
concerning mathematical models for rescheduling passenger railway
services, as part of delay management in the occurrence of railway
disruption. Many past mathematical models highlighted were aimed
at minimizing the service delays experienced by passengers during
service disruptions. Integer programming (IP) and mixed-integer
programming (MIP) models are critically discussed, focusing on the
model approach, decision variables, sets and parameters. Some of
them have been tested on real-life data of railway companies
worldwide, while a few have been validated on fictive data. Based
on selected literatures on train rescheduling, this paper is able to
assist researchers in the model formulation by providing
comprehensive analyses towards the model building. These analyses
would be able to help in the development of new approaches in
rescheduling strategies or perhaps to enhance the existing
rescheduling models and make them more powerful or more
applicable with shorter computing time.