Abstract: This paper provides guidelines for what constitutes a knowledge worker. Many graduates from non-managerial domains adopt, at some point in their professional careers, management roles at different levels, ranging from team leaders through to executive leadership. This is particularly relevant for professionals from an engineering background. Moving from a technical to an executive-level requires an understanding of those behaviour management techniques that can motivate and support individuals and their performance. Further, the transition to management also demands a shift of contextual enablers from tangible to intangible resources, which allows individuals to create new capacities, competencies, and capabilities. In this dynamic process, the knowledge worker becomes that key individual who can help members of the management board to transform information into relevant knowledge. However, despite its relevance in shaping the future of the organization in its transition to the knowledge economy, the role of a knowledge worker has not yet been studied to an appropriate level in the current literature. In this study, the authors review both the contextual enablers and behaviour outputs related to the role of the knowledge worker and relate these to their ability to deal with everyday management issues such as knowledge heterogeneity, varying motivations, information overload, or outdated information. This study highlights that the aggregate of capacities, competences and capabilities (CCCs) can be defined as knowledge structures, the study proposes several contextual enablers and behaviour outputs that knowledge workers can use to work cooperatively, acquire, distribute and knowledge. Therefore, this study contributes to a better comprehension of how CCCs can be managed at different levels through their contextual enablers and behaviour outputs.
Abstract: Nowadays, Corporate Social responsibility (CSR) is becoming a buzz word, and more and more academics are putting efforts on CSR studies. It is believed that CSR could influence Corporate Reputation (CR), and they hold a favourable view that CSR leads to a positive CR. To be specific, the CSR related activities in the reputational context have been regarded as ways that associate to excellent financial performance, value creation, etc. Also, it is argued that CSR and CR are two sides of one coin; hence, to some extent, doing CSR is equal to establishing a good reputation. Still, there is no consensus of the CSR-CR relationship in the literature; thus, a systematic literature review is highly in need. This research conducts a systematic literature review with both bibliometric and content analysis. Data are selected from English language sources, and academic journal articles only, then, keyword combinations are applied to identify relevant sources. Data from Scopus and WoS are gathered for bibliometric analysis. Scopus search results were saved in RIS and CSV formats, and Web of Science (WoS) data were saved in TXT format and CSV formats in order to process data in the Bibexcel software for further analysis which later will be visualised by the software VOSviewer. Also, content analysis was applied to analyse the data clusters and the key articles. In terms of the topic of CSR-CR, this literature review with bibliometric analysis has made four achievements. First, this paper has developed a systematic study which quantitatively depicts the knowledge structure of CSR and CR by identifying terms closely related to CSR-CR (such as ‘corporate governance’) and clustering subtopics emerged in co-citation analysis. Second, content analysis is performed to acquire insight on the findings of bibliometric analysis in the discussion section. And it highlights some insightful implications for the future research agenda, for example, a psychological link between CSR-CR is identified from the result; also, emerging economies and qualitative research methods are new elements emerged in the CSR-CR big picture. Third, a multidisciplinary perspective presents through the whole bibliometric analysis mapping and co-word and co-citation analysis; hence, this work builds a structure of interdisciplinary perspective which potentially leads to an integrated conceptual framework in the future. Finally, Scopus and WoS are compared and contrasted in this paper; as a result, Scopus which has more depth and comprehensive data is suggested as a tool for future bibliometric analysis studies. Overall, this paper has fulfilled its initial purposes and contributed to the literature. To the author’s best knowledge, this paper conducted the first literature review of CSR-CR researches that applied both bibliometric analysis and content analysis; therefore, this paper achieves its methodological originality. And this dual approach brings advantages of carrying out a comprehensive and semantic exploration in the area of CSR-CR in a scientific and realistic method. Admittedly, its work might exist subjective bias in terms of search terms selection and paper selection; hence triangulation could reduce the subjective bias to some degree.
Abstract: Healthcare safety has been perceived important. It is
essential to prevent troubles in healthcare processes for healthcare
safety. Trouble prevention is based on trouble prediction using
accumulated knowledge on processes, troubles, and countermeasures.
However, information on troubles has not been accumulated in
hospitals in the appropriate structure, and it has not been utilized
effectively to prevent troubles. In the previous study, however a
detailed knowledge acquisition process for trouble prediction was
proposed, the knowledgebase for countermeasures was not involved.
In this paper, we aim to propose the structure of the knowledgebase for
countermeasures, in the knowledge acquisition process for trouble
prediction in healthcare process. We first design the structure of
countermeasures and propose the knowledge representation form on
countermeasures. Then, we evaluate the validity of the proposal, by
applying it into an actual hospital.
Abstract: A knowledge-based expert system with the acronym
RASPE is developed as an application tool to help decision makers in
construction companies make informed decisions about managing
risks in pipeline construction projects. Choosing to use expert
systems from all available artificial intelligence techniques is due to
the fact that an expert system is more suited to representing a
domain’s knowledge and the reasoning behind domain-specific
decisions. The knowledge-based expert system can capture the
knowledge in the form of conditional rules which represent various
project scenarios and potential risk mitigation/response actions. The
built knowledge in RASPE is utilized through the underlying
inference engine that allows the firing of rules relevant to a project
scenario into consideration. Paper provides an overview of the
knowledge acquisition process and goes about describing the
knowledge structure which is divided up into four major modules.
The paper shows one module in full detail for illustration purposes
and concludes with insightful remarks.
Abstract: Contact centres have been exemplars of scientific management in the discipline of operations management for more than a decade now. With the movement of industries from a resource based economy to knowledge based economy businesses have started to realize the customer eccentricity being the key to sustainability amidst high velocity of the market. However, as technologies have converged and advanced, so have the contact centres. Contact Centres have redirected the supply chains and the concept of retailing is highly diminished due to over exaggeration of cost reduction strategies. In conditions of high environmental velocity together with services featuring considerable information intensity contact centres will require up to date and enlightened agents to satisfy the demands placed upon them by those requesting their services. In this paper we examine salient factors such as Power Distance, Knowledge structures and the dynamics of job specialisation and enlargement to suggest critical success factors in the domain of contact centres.
Abstract: Industrial design engineering is an information and
knowledge intensive job. Although Wikipedia offers a lot of this
information, design engineers are better served with a wiki tailored to
their job, offering information in a compact manner and functioning
as a design tool. For that reason WikID has been developed.
However for the viability of a wiki, an active user community is
essential. The main subject of this paper is a study to the influence of
the communication and the contents of WikID on the user-s
willingness to contribute.
At first the theory about a website-s first impression, general
usability guidelines and user motivation in an online community is
studied. Using this theory, the aspects of the current site are analyzed
on their suitability. These results have been verified with a
questionnaire amongst 66 industrial design engineers (or students
industrial design engineering).
The main conclusion is that design engineers are enchanted with
the existence of WikID and its knowledge structure (taxonomy) but
this structure has not become clear without any guidance. In other
words, the knowledge structure is very helpful for inspiring and
guiding design engineers through their tailored knowledge domain in
WikID but this taxonomy has to be better communicated on the main
page. Thereby the main page needs to be fitted more to the target
group preferences.
Abstract: In Knowledge Structure Graph, each course unit
represents a phase of learning activities. Both learning portfolios and
Knowledge Structure Graphs contain learning information of students
and let teachers know which content are difficulties and fails. The
study purposes "Dual Mode On-line Learning Diagnosis System" that
integrates two search methods: learning portfolio and knowledge
structure. Teachers can operate the proposed system and obtain the
information of specific students without any computer science
background. The teachers can find out failed students in advance and
provide remedial learning resources.
Abstract: MATCH project [1] entitle the development of an
automatic diagnosis system that aims to support treatment of colon
cancer diseases by discovering mutations that occurs to tumour
suppressor genes (TSGs) and contributes to the development of
cancerous tumours. The constitution of the system is based on a)
colon cancer clinical data and b) biological information that will be
derived by data mining techniques from genomic and proteomic
sources The core mining module will consist of the popular, well
tested hybrid feature extraction methods, and new combined
algorithms, designed especially for the project. Elements of rough
sets, evolutionary computing, cluster analysis, self-organization maps
and association rules will be used to discover the annotations
between genes, and their influence on tumours [2]-[11].
The methods used to process the data have to address their high
complexity, potential inconsistency and problems of dealing with the
missing values. They must integrate all the useful information
necessary to solve the expert's question. For this purpose, the system
has to learn from data, or be able to interactively specify by a domain
specialist, the part of the knowledge structure it needs to answer a
given query. The program should also take into account the
importance/rank of the particular parts of data it analyses, and adjusts
the used algorithms accordingly.
Abstract: In this paper, we develop a Spatio-Temporal graph as
of a key component of our knowledge representation Scheme. We
design an integrated representation Scheme to depict not only present
and past but future in parallel with the spaces in an effective and
intuitive manner. The resulting multi-dimensional comprehensive
knowledge structure accommodates multi-layered virtual world
developing in the time to maximize the diversity of situations in the
historical context. This knowledge representation Scheme is to be used
as the basis for simulation of situations composing the virtual world
and for implementation of virtual agents' knowledge used to judge and
evaluate the situations in the virtual world. To provide natural contexts
for situated learning or simulation games, the virtual stage set by this
Spatio-Temporal graph is to be populated by agents and other objects
interrelated and changing which are abstracted in the ontology.