Abstract: This paper presents an application of the improved
QFD method for determining the specifications of kitchen utensils
rack. By using the improved method, the subjective nature in original
QFD was reduced; particularly in defining the relationship between
customer requirement and engineering characteristics. The regression
analysis that was used for obtaining the relationship functions
between customer requirement and engineering characteristics also
accommodated the inaccurateness of the competitive assessment
results. The improved method which is represented in the form of a
mathematical model had become a formal guidance to allocate the
resource for improving the specifications of kitchen utensils rack.
The specifications obtained had led to the achievement of the highest
feasible customer satisfaction.
Abstract: In this paper we investigate how wide-ranging
organizational support and the more specific form of support,
namely management support, may influence on tourism workers
satisfaction with a cash transaction system. The IS continuance
theory, proposed by Bhattacherjee in 2001, is utilized as a
theoretical framework. This implies that both perceived usefulness
and ease of use is included in the research model, in addition to
organizational and management support. The sample consists of
500 workers from 10 cruise and tourist ferries in Scandinavia that
use a cash transaction system to perform their work tasks. Using
structural equation modelling, results indicate that organizational
support and ease of use perceptions is critical for the users- level of
satisfaction with the cash transaction system.The findings have
implications for business managers and IS practitioners that want
to increase the quality of IT-based business processes within the
tourism industry.
Abstract: In this paper, a method for deriving a group priority vector in the Fuzzy Analytic Network Process (FANP) is proposed. By introducing importance weights of multiple decision makers (DMs) based on their experiences, the Fuzzy Preferences Programming Method (FPP) is extended to a fuzzy group prioritization problem in the FANP. Additionally, fuzzy pair-wise comparison judgments are presented rather than exact numerical assessments in order to model the uncertainty and imprecision in the DMs- judgments and then transform the fuzzy group prioritization problem into a fuzzy non-linear programming optimization problem which maximize the group satisfaction. Unlike the known fuzzy prioritization techniques, the new method proposed in this paper can easily derive crisp weights from incomplete and inconsistency fuzzy set of comparison judgments and does not require additional aggregation producers. Detailed numerical examples are used to illustrate the implement of our approach and compare with the latest fuzzy prioritization method.
Abstract: Telecommuting has become an increasingly popular
work arrangement. However, little research has examined the impact
of telecommuting on the relationship between employees and the
organization. This study aims to shed light on this aspect by
comparing the loyalty of telecommuters and non telecommuters as it
can be viewed from three angles: organizational loyalty, peer loyalty,
and professional loyalty. Furthermore, this paper will explore the
dynamics among employee loyalty, productivity, and job
satisfaction. Whereas previous studies had looked on employees that
are not fully telecommuting, the current study concentrates on
employees that are exclusively working from home.
Abstract: Nowadays, one of the most important problems of the
metropolises and the world large cities is the habitant traffic difficulty
and lack of sufficient parking site for the vehicles. Esfahan city as the
third metropolis of Iran has encountered with the vehicles parkingplace
problems in the most parts of fourteen regions of the city. The
non principled and non systematic dispersal and lack of parking sites
in the city has created an unfavorable status for its traffic and has
caused the air and sound pollutions increase; in addition, it wastes the
most portions of the citizenship and travelers' charge and time in
urban pathways and disturbs their mental and psychical calmness,
thus leads to their intensive dissatisfaction. In this study, by the usage
of AHP model in GIS environment, the effective criteria in selecting
the public parking sites have been combined with each other, and the
results of the created layers overlapping represent the parking
utilitarian vastness and widths. The achieved results of this research
indicate the pretty appropriate public parking sites selection in region
number 3 of Esfahan; but inconsequential dispersal and lack of these
parking sites in this region have caused abundant transportation
problems in Esfahan city.
Abstract: Nowadays, manufacturers are facing great challenges
with regard to the production of green products due to the emerging issue of hazardous substance management (HSM). In particular,
environmental legislation pressures have yielded to increased risk,
manufacturing complexity and green components demands. The green principles were expanded to many departments within
organization, including supply chain. Green supply chain
management (GSCM) was emerging in the last few years. This idea
covers every stage in manufacturing from the first to the last stage of
life cycle. From product lifecycle concept, the cycle starts at the design of a product. QFD is a customer-driven product development
tool, considered as a structured management approach for efficiently
translating customer needs into design requirements and parts deployment, as well as manufacturing plans and controls in order to
achieve higher customer satisfaction. This paper develops an Eco-
QFD to provide a framework for designing Eco-mobile phone by integrating the life cycle analysis LCA into QFD throughout the entire product development process.
Abstract: The increasing competitiveness in manufacturing
industry is forcing manufacturers to seek effective processing
schedules. The paper presents an optimization manufacture
scheduling approach for dependent details processing with given
processing sequences and times on multiple machines. By defining
decision variables as start and end moments of details processing it is
possible to use straightforward variables restrictions to satisfy
different technological requirements and to formulate easy to
understand and solve optimization tasks for multiple numbers of
details and machines. A case study example is solved for seven base
moldings for CNC metalworking machines processed on five
different machines with given processing order among details and
machines and known processing time-s duration. As a result of linear
optimization task solution the optimal manufacturing schedule
minimizing the overall processing time is obtained. The
manufacturing schedule defines the moments of moldings delivery
thus minimizing storage costs and provides mounting due-time
satisfaction. The proposed optimization approach is based on real
manufacturing plant problem. Different processing schedules variants
for different technological restrictions were defined and implemented
in the practice of Bulgarian company RAIS Ltd. The proposed
approach could be generalized for other job shop scheduling
problems for different applications.
Abstract: The purpose of this study is to identify ideal urban
design elements of waterfronts and to analyze the differences in users-
cognition among these elements. This study follows three steps as
following: first is identifying the urban design elements of waterfronts
from literature review and second is evaluating intended users-
cognition of urban design elements in urban waterfronts. Lastly, third
is analyzing the users- cognition differences. As the result, evaluations
of waterfront areas by users show similar features that non-waterfront
urban design elements contain the highest degree of importance. This
indicates the difference of users- cognition has dimensions of
frequency and distance, and demonstrates differences in the aspect of
importance than of satisfaction. Multi-Dimensional Scaling Method
verifies differences among their cognition. This study provides
elements to increase satisfaction of users from differences of their
cognition on design elements for waterfronts. It also suggests
implications on elements when waterfronts are built.
Abstract: The study investigated the 2011 TPGA Ever Rich
Championship – North Bay Open spectators- on-the-site spectating
motivations, experiences, and satisfactions. The research was
conducted on a convenience sample of the on-the-spot spectators at the
North Bay Golf and Country Club. A total of 200 questionnaires were
distributed, of which 185 valid questionnaires were collected,
approaching a 92.5% response rate. The data obtained was analyzed
with statistical techniques. First, the data showed significant
differences in motivations, experiences, and satisfactions relative to
demographic variables among the on-the-spot spectators. Second,
spectating motivation, experience, and satisfaction were significantly
related to one another.
Abstract: One of the determinants of a firm-s prosperity is the
customers- perceived service quality and satisfaction. While service
quality is wide in scope, and consists of various dimensions, there
may be differences in the relative importance of these dimensions in
affecting customers- overall satisfaction of service quality.
Identifying the relative rank of different dimensions of service quality
is very important in that it can help managers to find out which
service dimensions have a greater effect on customers- overall
satisfaction. Such an insight will consequently lead to more effective
resource allocation which will finally end in higher levels of
customer satisfaction. This issue –despite its criticality- has not
received enough attention so far. Therefore, using a sample of 240
bank customers in Iran, an artificial neural network is developed to
address this gap in the literature. As customers- evaluation of service
quality is a subjective process, artificial neural networks –as a brain
metaphor- may appear to have a potentiality to model such a
complicated process. Proposing a neural network which is able to
predict the customers- overall satisfaction of service quality with a
promising level of accuracy is the first contribution of this study. In
addition, prioritizing the service quality dimensions in affecting
customers- overall satisfaction –by using sensitivity analysis of
neural network- is the second important finding of this paper.