Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: A comprehensive discussion of feasible strategies for sustainable energy supply is urgently needed to achieve a turnaround of the current energy situation. The necessary fundamentals required for the development of a long term energy vision are lacking to a great extent due to the absence of reasonable long term scenarios that fulfill the requirements of climate protection and sustainable energy use. The contribution of the study is based on a search for sustainable energy paths in the long run for Austria. The analysis makes use of secondary data predominantly. The measures developed to avoid CO2 emissions and other ecological risk factors vary to a great extent among all economic sectors. This is shown by the calculation of CO2 cost of abatement curves. In this study it is demonstrated that the most effective technical measures with the lowest CO2 abatement costs yield solutions to the current energy problems. Various scenarios are presented concerning the question how the technological and environmental options for a sustainable energy system for Austria could look like in the long run. It is shown how sustainable energy can be supplied even with today-s technological knowledge and options available. The scenarios developed include an evaluation of the economic costs and ecological impacts. The results are not only applicable to Austria but demonstrate feasible and cost efficient ways towards a sustainable future.
Abstract: In this era of competitiveness, there is a growing need for supply chains also to become competitive enough to handle pressures like varying customer’s expectations, low cost high quality products to be delivered at the minimum time and the most important is throat cutting competition at world wide scale. In the recent years, supply chain competitiveness has been, therefore, accepted as one of the most important philosophies in the supply chain literature. Various researchers and practitioners have tried to identify and implement strategies in supply chains which can bring competitiveness in the supply chains i.e. supply chain competitiveness. The purpose of this paper is to suggest select strategies for supply chain competitiveness in the Indian manufacturing sector using an integrated approach of literature review and exploratory interviews with eminent professionals from the supply chain area in various industries, academia and research. The aim of the paper is to highlight the important area of competitiveness in the supply chain and to suggest recommendations to the industry and managers of manufacturing sector.
Abstract: Wireless sensor networks (WSNs) have gained
tremendous attention in recent years due to their numerous
applications. Due to the limited energy resource, energy efficient
operation of sensor nodes is a key issue in wireless sensor networks.
Cooperative caching which ensures sharing of data among various
nodes reduces the number of communications over the wireless
channels and thus enhances the overall lifetime of a wireless sensor
network. In this paper, we propose a cooperative caching scheme
called ZCS (Zone Cooperation at Sensors) for wireless sensor
networks. In ZCS scheme, one-hop neighbors of a sensor node form a
cooperative cache zone and share the cached data with each other.
Simulation experiments show that the ZCS caching scheme achieves
significant improvements in byte hit ratio and average query latency
in comparison with other caching strategies.
Abstract: Global environmental changes lead to increased frequency and scale of natural disaster, Taiwan is under the influence of global warming and extreme weather. Therefore, the vulnerability was increased and variability and complexity of disasters is relatively enhanced. The purpose of this study is to consider the source and magnitude of hazard characteristics on the tourism industry. Using modern risk management concepts, integration of related domestic and international basic research, this goes beyond the Taiwan typhoon disaster risk assessment model and evaluation of loss. This loss evaluation index system considers the impact of extreme weather, in particular heavy rain on the tourism industry in Taiwan. Consider the extreme climate of the compound impact of disaster for the tourism industry; we try to make multi-hazard risk assessment model, strategies and suggestions. Related risk analysis results are expected to provide government department, the tourism industry asset owners, insurance companies and banking include tourist disaster risk necessary information to help its tourism industry for effective natural disaster risk management.
Abstract: This study aims to analyze the effect of e-learning on
photonics technology and daily livings among college students. The
course contents of photonics technology and daily livings are first
drafted based on research discussions and expert interviews. Having
expert questionnaires with Delphi Technique for three times, the
knowledge units and items for the course of photonics technology and
daily livings are established. The e-learning materials and the drafts of
instructional strategies, academic achievement, and learning attitude
scales are then developed. With expert inspection, reliability and
validity test, and experimental instructions, the scales and the material
are further revised. Finally, the formal instructions are implemented to
test the effect of different instructional methods on the academic
achievement of photonics technology and daily livings among students
in universities of technology. The research results show that e-learning
could effectively promote academic achievement and learning
attitude, and the students with e-learning obviously outperform the
ones with trandition instructions.
Abstract: The Ministry of Defense (MoD) spends hundreds of
millions of dollars on software to support its infrastructure, operate
its weapons and provide command, control, communications,
computing, intelligence, surveillance, and reconnaissance (C4ISR)
functions. These and other all new advanced systems have a common
critical component is information technology. Defense and
Aerospace environment is continuously striving to keep up with
increasingly sophisticated Information Technology (IT) in order to
remain effective in today-s dynamic and unpredictable threat
environment. This makes it one of the largest and fastest growing
expenses of Defense. Hundreds of millions of dollars spent a year on
IT projects. But, too many of those millions are wasted on costly
mistakes. Systems that do not work properly, new components that
are not compatible with old once, trendily new applications that do
not really satisfy defense needs or lost though poorly managed
contracts.
This paper investigates and compiles the effective strategies that
aim to end exasperation with low returns and high cost of
Information Technology Acquisition for defense; it tries to show how
to maximize value while reducing time and expenditure.
Abstract: This paper describes an experience of research,
development and innovation applied in Industrial Naval at (Science
and Technology Corporation for the Development of Shipbuilding
Industry, Naval in Colombia (COTECMAR) particularly through
processes of research, innovation and technological development,
based on theoretical models related to organizational knowledge
management, technology management and management of human
talent and integration of technology platforms. It seeks ways to
facilitate the initial establishment of environments rich in
information, knowledge and content-supported collaborative
strategies on dynamic processes missionary, seeking further
development in the context of research, development and innovation
of the Naval Engineering in Colombia, making it a distinct basis for
the generation of knowledge assets from COTECMAR.
The integration of information and communication technologies,
supported on emerging technologies (mobile technologies, wireless,
digital content via PDA, and content delivery services on the Web 2.0
and Web 3.0) as a view of the strategic thrusts in any organization
facilitates the redefinition of processes for managing information and
knowledge, enabling the redesign of workflows, the adaptation of
new forms of organization - preferably in networking and support the
creation of symbolic-inside-knowledge promotes the development of
new skills, knowledge and attitudes of the knowledge worker
Abstract: Manufacturing components of fiber-reinforced
thermoplastics requires three steps: heating the matrix, forming and
consolidation of the composite and terminal cooling the matrix. For
the heating process a pre-determined temperature distribution through
the layers and the thickness of the pre-consolidated sheets is
recommended to enable forming mechanism. Thus, a design for the
heating process for forming composites with thermoplastic matrices
is necessary. To obtain a constant temperature through thickness and
width of the sheet, the heating process was analyzed by the help of
the finite element method. The simulation models were validated by
experiments with resistance thermometers as well as with an infrared
camera. Based on the finite element simulation, heating methods for
infrared radiators have been developed. Using the numeric
simulation many iteration loops are required to determine the process
parameters. Hence, the initiation of a model for calculating relevant
process parameters started applying regression functions.
Abstract: A highly optimized implementation of binary mixture
diffusion with no initial bulk velocity on graphics processors is
presented. The lattice Boltzmann model is employed for simulating
the binary diffusion of oxygen and nitrogen into each other with
different initial concentration distributions. Simulations have been
performed using the latest proposed lattice Boltzmann model that
satisfies both the indifferentiability principle and the H-theorem for
multi-component gas mixtures. Contemporary numerical
optimization techniques such as memory alignment and increasing
the multiprocessor occupancy are exploited along with some novel
optimization strategies to enhance the computational performance on
graphics processors using the C for CUDA programming language.
Speedup of more than two orders of magnitude over single-core
processors is achieved on a variety of Graphical Processing Unit
(GPU) devices ranging from conventional graphics cards to
advanced, high-end GPUs, while the numerical results are in
excellent agreement with the available analytical and numerical data
in the literature.
Abstract: Technological innovation capability (TIC) is
defined as a comprehensive set of characteristics of a firm that
facilities and supports its technological innovation strategies.
An audit to evaluate the TICs of a firm may trigger
improvement in its future practices. Such an audit can be used
by the firm for self assessment or third-party independent
assessment to identify problems of its capability status. This
paper attempts to develop such an auditing framework that
can help to determine the subtle links between innovation
capabilities and business performance; and to enable the
auditor to determine whether good practice is in place. The
seven TICs in this study include learning, R&D, resources
allocation, manufacturing, marketing, organization and
strategic planning capabilities. Empirical data was acquired
through a survey study of 200 manufacturing firms in the
Hong Kong/Pearl River Delta (HK/PRD) region. Structural
equation modelling was employed to examine the
relationships among TICs and various performance indicators:
sales performance, innovation performance, product
performance, and sales growth. The results revealed that
different TICs have different impacts on different
performance measures. Organization capability was found to
have the most influential impact. Hong Kong manufacturers
are now facing the challenge of high-mix-low-volume
customer orders. In order to cope with this change, good
capability in organizing different activities among various
departments is critical to the success of a company.
Abstract: We introduce a novel approach to measuring how
humans learn based on techniques from information theory and
apply it to the oriental game of Go. We show that the total amount
of information observable in human strategies, called the strategic
information, remains constant for populations of players of differing
skill levels for well studied patterns of play. This is despite the very
large amount of knowledge required to progress from the recreational
players at one end of our spectrum to the very best and most
experienced players in the world at the other and is in contrast to
the idea that having more knowledge might imply more 'certainty'
in what move to play next. We show this is true for very local
up to medium sized board patterns, across a variety of different
moves using 80,000 game records. Consequences for theoretical and
practical AI are outlined.
Abstract: This study describes the relationship between motivation factors and academic performance among distance education students enrolled in a postgraduate nursing course. Students (n=96) participated in a survey that assesses student's motivational orientations from a cognitive perspective using a selfadministered questionnaire based on Pintrich-s Motivation Strategies for Learning Questionnaire (MLSQ). Results showed students- motivational factors are highest on task value (6.44, 0.71); followed by intrinsic goal orientation (6.20, 0.76), control beliefs (6.02, 0.89); extrinsic goal orientation (5.85, 1.13); self-efficacy for learning and performance (5.62, 0.84), and finally, test anxiety (4.21, 1.37). Weak positive correlations were found between academic performance and intrinsic goal orientation (r=0.13), extrinsic goal orientation (r=0.04), task value (r=0.09), control beliefs (r=0.02), and self-efficacy (r=0.05), while there was weak negative correlation with test anxiety (r=-0.04). Conclusions from the study indicate the need to focus on improving tasks and targeting intrinsic goal orientations of students to courses since these were positively correlated with academic performance and downplay the use of tests since these were negatively correlated with academic performance.
Abstract: The world of wireless telecommunications is rapidly evolving. Technologies under research and development promise to deliver more services to more users in less time. This paper presents the emerging technologies helping wireless systems grow from where we are today into our visions of the future. This paper will cover the applications and characteristics of emerging wireless technologies: Wireless Local Area Networks (WiFi-802.11n), Wireless Personal Area Networks (ZigBee) and Wireless Metropolitan Area Networks (WiMAX). The purpose of this paper is to explain the impending 802.11n standard and how it will enable WLANs to support emerging media-rich applications. The paper will also detail how 802.11n compares with existing WLAN standards and offer strategies for users considering higher-bandwidth alternatives. The emerging IEEE 802.15.4 (ZigBee) standard aims to provide low data rate wireless communications with high-precision ranging and localization, by employing UWB technologies for a low-power and low cost solution. WiMAX (Worldwide Interoperability for Microwave Access) is a standard for wireless data transmission covering a range similar to cellular phone towers. With high performance in both distance and throughput, WiMAX technology could be a boon to current Internet providers seeking to become the leader of next generation wireless Internet access. This paper also explores how these emerging technologies differ from one another.
Abstract: This essay endeavors to read Ama Ata Aidoo-s Our Sister Killjoy with a postocolonially-inflected consciousness. It aims at demonstrating how her work could be read as a sophisticated postcolonial revision of the colonial travel narrative whereby the protagonist-s black-eyed squint operates as 'the all-seeing-eye' to subvert the historically unbroken legacy of the Orientalist ideology. It tries to demonstrate how Sissie assumes authority and voice in an act that destabilizes the traditionally established modes of western representation. It is also an investigation into how Aidoo-s text adopts processes which disengage the Eurocentric view produced by the discursive itineraries of western institutions through diverse acts of resistance and 'various strategies of subversion and appropriation'. Her counter discursive strategies of resistance are shaped up in various ways by a feminist consciousness that attempts to articulate a distinct African version of identity and preserve cultural distinctiveness.
Abstract: An ethical mandate of the social work profession in the
United States is that BSW and MSW graduates are sufficiently
prepared to both understand diverse cultural values and beliefs and
offer services that are culturally sensitive and relevant to clients. This
skill set is particularly important for social workers in the 21st Century,
given the increasing globalization of the U.S. and world. The purpose
of this paper is to outline a pedagogical model for teaching cultural
competency that resulted in a significant increase in cultural
competency for MSW graduates at Western Kentucky University
(WKU). More specifically, this model is predicated on five specific
culturally sensitive principles and activities that were found to be
highly effective in conveying culturally relevant knowledge and skills
to MSW students at WKU. Future studies can assess the effectiveness
of these principles in other MSW programs across the U.S. and abroad.
Abstract: Master plan is a tool to guide and manage the growth of cities in a planned manner. The soul of a master plan lies in its implementation framework. If not implemented, people are trapped in a mess of urban problems and laissez-faire development having serious long term repercussions. Unfortunately, Master Plans prepared for several major cities of Pakistan could not be fully implemented due to host of reasons and Lahore is no exception. Being the second largest city of Pakistan with a population of over 7 million people, Lahore holds the distinction that the first ever Master Plan in the country was prepared for this city in 1966. Recently in 2004, a new plan titled `Integrated Master Plan for Lahore-2021- has been approved for implementation. This paper provides a comprehensive account of the weaknesses and constraints in the plan preparation process and implementation strategies of Master Plans prepared for Lahore. It also critically reviews the new Master Plan particularly with respect to the proposed implementation framework. The paper discusses the prospects and pre-conditions for successful implementation of the new Plan in the light of historic analysis, interviews with stakeholders and the new institutional context under the devolution plan.
Abstract: With the explosive growth of data available on the
Internet, personalization of this information space become a
necessity. At present time with the rapid increasing popularity of the
WWW, Websites are playing a crucial role to convey knowledge and
information to the end users. Discovering hidden and meaningful
information about Web users usage patterns is critical to determine
effective marketing strategies to optimize the Web server usage for
accommodating future growth. The task of mining useful information
becomes more challenging when the Web traffic volume is enormous
and keeps on growing. In this paper, we propose a intelligent model
to discover and analyze useful knowledge from the available Web
log data.
Abstract: This research study aims to identify the impact of two
factors –growth and competitive strategies- on a set of building
production innovation strategies. It was conducted a questionery
survey to collect data from construction professionals and it was
asked them the importance level of predicted innovation strategies for
corporate strategies. Multiple analysis of variance (MANOVA) was
employed to see the main and interaction effects of corporate
strategies on building innovation strategies. The results indicate that
growth strategies such as entering in a new a market or new project
types has a greater effect on innovation strategies rather than
competitive strategies such as cost leadership or differentiation
strategies. However the interaction effect of competitive strategies
and growth strategies on innovation strategies is much bigger than
the only effect of competitive strategies. It was also analyzed the
descriptive statistics of innovation strategies for different competitive
and growth strategy types.
Abstract: In data mining, the association rules are used to find
for the associations between the different items of the transactions
database. As the data collected and stored, rules of value can be found
through association rules, which can be applied to help managers
execute marketing strategies and establish sound market frameworks.
This paper aims to use Fuzzy Frequent Pattern growth (FFP-growth)
to derive from fuzzy association rules. At first, we apply fuzzy
partition methods and decide a membership function of quantitative
value for each transaction item. Next, we implement FFP-growth
to deal with the process of data mining. In addition, in order to
understand the impact of Apriori algorithm and FFP-growth algorithm
on the execution time and the number of generated association
rules, the experiment will be performed by using different sizes of
databases and thresholds. Lastly, the experiment results show FFPgrowth
algorithm is more efficient than other existing methods.