Abstract: Modern information and communication technologies
offer a variety of support options for the efficient handling of
customer relationships. CRM systems have been developed, which
are designed to support the processes in the areas of marketing, sales
and service. Along with technological progress, CRM systems are
constantly changing, i.e. the systems are continually enhanced by
new functions. However, not all functions are suitable for every
company because of different frameworks and business processes. In
this context the question arises whether or not CRM systems are
widely used in Austrian companies and which business processes are
most frequently supported by CRM systems. This paper aims to shed
light on the popularity of CRM systems in Austrian companies in
general and the use of different functions to support their daily
business. First of all, the paper provides a theoretical overview of the
structure of modern CRM systems and proposes a categorization of
currently available software functionality for collaborative,
operational and analytical CRM processes, which provides the
theoretical background for the empirical study. Apart from these
theoretical considerations, the paper presents the empirical results of
a field survey on the use of CRM systems in Austrian companies and
analyzes its findings.
Abstract: Faced with social and health system capacity
constraints and rising and changing demand for welfare services,
governments and welfare providers are increasingly relying on
innovation to help support and enhance services. However, the
evidence reported by several studies indicates that the realization of
that potential is not an easy task. Innovations can be deemed
inherently complex to implement and operate, because many of them
involve a combination of technological and organizational renewal
within an environment featuring a diversity of stakeholders. Many
public welfare service innovations are markedly systemic in their
nature, which means that they emerge from, and must address, the
complex interplay between political, administrative, technological,
institutional and legal issues. This paper suggests that stakeholders
dealing with systemic innovation in welfare services must deal with
ambiguous and incomplete information in circumstances of
uncertainty. Employing a literature review methodology and case
study, this paper identifies, categorizes and discusses different
aspects of the uncertainty of systemic innovation in public welfare
services, and argues that uncertainty can be classified into eight
categories: technological uncertainty, market uncertainty,
regulatory/institutional uncertainty, social/political uncertainty,
acceptance/legitimacy uncertainty, managerial uncertainty, timing
uncertainty and consequence uncertainty.
Abstract: A prototype for audio and video capture and compression in real time on a Linux platform has been developed. It is able to visualize both the captured and the compressed video at the same time, as well as the captured and compressed audio with the goal of comparing their quality. As it is based on free code, the final goal is to run it in an embedded system running Linux. Therefore, we would implement a node to capture and compress such multimedia information. Thus, it would be possible to consider the project within a larger one aimed at live broadcast of audio and video using a streaming server which would communicate with our node. Then, we would have a very powerful and flexible system with several practical applications.
Abstract: As the Internet continues to grow at a rapid pace as
the primary medium for communications and commerce and as
telecommunication networks and systems continue to expand their
global reach, digital information has become the most popular and
important information resource and our dependence upon the
underlying cyber infrastructure has been increasing significantly.
Unfortunately, as our dependency has grown, so has the threat to the
cyber infrastructure from spammers, attackers and criminal
enterprises. In this paper, we propose a new machine learning based
network intrusion detection framework for cyber security. The
detection process of the framework consists of two stages: model
construction and intrusion detection. In the model construction stage,
a semi-supervised machine learning algorithm is applied to a
collected set of network audit data to generate a profile of normal
network behavior and in the intrusion detection stage, input network
events are analyzed and compared with the patterns gathered in the
profile, and some of them are then flagged as anomalies should these
events are sufficiently far from the expected normal behavior. The
proposed framework is particularly applicable to the situations where
there is only a small amount of labeled network training data
available, which is very typical in real world network environments.
Abstract: Quality of Service (QoS) Routing aims to find path between source and destination satisfying the QoS requirements which efficiently using the network resources and underlying routing algorithm and to fmd low-cost paths that satisfy given QoS constraints. One of the key issues in providing end-to-end QoS guarantees in packet networks is determining feasible path that satisfies a number of QoS constraints. We present a Optimized Multi- Constrained Routing (OMCR) algorithm for the computation of constrained paths for QoS routing in computer networks. OMCR applies distance vector to construct a shortest path for each destination with reference to a given optimization metric, from which a set of feasible paths are derived at each node. OMCR is able to fmd feasible paths as well as optimize the utilization of network resources. OMCR operates with the hop-by-hop, connectionless routing model in IP Internet and does not create any loops while fmding the feasible paths. Nodes running OMCR not necessarily maintaining global view of network state such as topology, resource information and routing updates are sent only to neighboring nodes whereas its counterpart link-state routing method depend on complete network state for constrained path computation and that incurs excessive communication overhead.
Abstract: Ontology is widely being used as a tool for organizing
information, creating the relation between the subjects within the
defined knowledge domain area. Various fields such as Civil,
Biology, and Management have successful integrated ontology in
decision support systems for managing domain knowledge and to
assist their decision makers. Gross pollutant traps (GPT) are devices
used in trapping and preventing large items or hazardous particles in
polluting and entering our waterways. However choosing and
determining GPT is a challenge in Malaysia as there are inadequate
GPT data repositories being captured and shared. Hence ontology is
needed to capture, organize and represent this knowledge into
meaningful information which can be contributed to the efficiency of
GPT selection in Malaysia urbanization. A GPT Ontology framework
is therefore built as the first step to capture GPT knowledge which
will then be integrated into the decision support system. This paper
will provide several examples of the GPT ontology, and explain how
it is constructed by using the Protégé tool.
Abstract: The third phase of web means semantic web requires many web pages which are annotated with metadata. Thus, a crucial question is where to acquire these metadata. In this paper we propose our approach, a semi-automatic method to annotate the texts of documents and web pages and employs with a quite comprehensive knowledge base to categorize instances with regard to ontology. The approach is evaluated against the manual annotations and one of the most popular annotation tools which works the same as our tool. The approach is implemented in .net framework and uses the WordNet for knowledge base, an annotation tool for the Semantic Web.
Abstract: XML has become a popular standard for information exchange via web. Each XML document can be presented as a rooted, ordered, labeled tree. The Node label shows the exact position of a node in the original document. Region and Dewey encoding are two famous methods of labeling trees. In this paper, we propose a new insert friendly labeling method named IFDewey based on recently proposed scheme, called Extended Dewey. In Extended Dewey many labels must be modified when a new node is inserted into the XML tree. Our method eliminates this problem by reserving even numbers for future insertion. Numbers generated by Extended Dewey may be even or odd. IFDewey modifies Extended Dewey so that only odd numbers are generated and even numbers can then be used for a much easier insertion of nodes.
Abstract: Simultaneous transient conduction and radiation heat
transfer with heat generation is investigated. Analysis is carried out
for both steady and unsteady situations. two-dimensional gray
cylindrical enclosure with an absorbing, emitting, and isotropically
scattering medium is considered. Enclosure boundaries are assumed
at specified temperatures. The heat generation rate is considered
uniform and constant throughout the medium. The lattice Boltzmann
method (LBM) was used to solve the energy equation of a transient
conduction-radiation heat transfer problem. The control volume finite
element method (CVFEM) was used to compute the radiative
information. To study the compatibility of the LBM for the energy
equation and the CVFEM for the radiative transfer equation, transient
conduction and radiation heat transfer problems in 2-D cylindrical
geometries were considered. In order to establish the suitability of the
LBM, the energy equation of the present problem was also solved
using the the finite difference method (FDM) of the computational
fluid dynamics. The CVFEM used in the radiative heat transfer was
employed to compute the radiative information required for the
solution of the energy equation using the LBM or the FDM (of the
CFD). To study the compatibility and suitability of the LBM for the
solution of energy equation and the CVFEM for the radiative
information, results were analyzed for the effects of various
parameters such as the boundary emissivity. The results of the LBMCVFEM
combination were found to be in excellent agreement with
the FDM-CVFEM combination. The number of iterations and the
steady state temperature in both of the combinations were found
comparable. Results are found for situations with and without heat
generation. Heat generation is found to have significant bearing on
temperature distribution.
Abstract: With the enormous growth on the web, users get easily
lost in the rich hyper structure. Thus developing user friendly and
automated tools for providing relevant information without any
redundant links to the users to cater to their needs is the primary task
for the website owners. Most of the existing web mining algorithms
have concentrated on finding frequent patterns while neglecting the
less frequent one that are likely to contain the outlying data such as
noise, irrelevant and redundant data. This paper proposes new
algorithm for mining the web content by detecting the redundant
links from the web documents using set theoretical(classical
mathematics) such as subset, union, intersection etc,. Then the
redundant links is removed from the original web content to get the
required information by the user..
Abstract: This paper outlines the development of a learning retrieval agent. Task of this agent is to extract knowledge of the Active Semantic Network in respect to user-requests. Based on a reinforcement learning approach, the agent learns to interpret the user-s intention. Especially, the learning algorithm focuses on the retrieval of complex long distant relations. Increasing its learnt knowledge with every request-result-evaluation sequence, the agent enhances his capability in finding the intended information.
Abstract: In view of current IT integration development of SOA, this paper examines AIS design based on SOA, including information sources collection, accounting business process integration and real-time financial reports. The main objective of this exploratory paper is to facilitate AIS research combing the Web Service, which is often ignored in accounting and computer research. It provides a conceptual framework that clarifies the interdependency between SOA and AIS, and also presents the major SOA functions in different areas of AIS
Abstract: Soccer simulation is an effort to motivate researchers and practitioners to do artificial and robotic intelligence research; and at the same time put into practice and test the results. Many researchers and practitioners throughout the world are continuously working to polish their ideas and improve their implemented systems. At the same time, new groups are forming and they bring bright new thoughts to the field. The research includes designing and executing robotic soccer simulation algorithms. In our research, a soccer simulation player is considered to be an intelligent agent that is capable of receiving information from the environment, analyze it and to choose the best action from a set of possible ones, for its next move. We concentrate on developing a two-phase method for the soccer player agent to choose its best next move. The method is then implemented into our software system called Nexus simulation team of Ferdowsi University. This system is based on TsinghuAeolus[1] team that was the champion of the world RoboCup soccer simulation contest in 2001 and 2002.
Abstract: One of the main concerns in the Information Technology field is adoption with new technologies in organizations which may result in increasing the usage paste of these technologies.This study aims to look at the issue of culture-s role in accepting and using new technologies in organizations. The study examines the effect of culture on accepting and intention to use new technology in organizations. Studies show culture is one of the most important barriers in adoption new technologies. The model used for accepting and using new technology is Technology Acceptance Model (TAM), while for culture and dimensions a well-known theory by Hofsted was used. Results of the study show significant effect of culture on intention to use new technologies. All four dimensions of culture were tested to find the strength of relationship with behavioral intention to use new technologies. Findings indicate the important role of culture in the level of intention to use new technologies and different role of each dimension to improve adaptation process. The study suggests that transferring of new technologies efforts are most likely to be successful if the parties are culturally aligned.
Abstract: An ethnobotanical study was conducted to document
local knowledge and potentials of wild edible tubers that has been
reported and sighted and to investigate and record their distribution in
Pulau Redang and nearby islands of Terengganu, Malaysia.
Information was gathered from 42 villagers by using semi-structured
questionnaire. These respondents were selected randomly and no
appointment was made prior to the visits. For distribution, the
locations of wild edible tubers were recorded by using the Global
Positioning System (GPS). The wild edible tubers recorded were ubi
gadung, ubi toyo, ubi kasu, ubi jaga, ubi seratus and ubi kertas.
Dioscorea or commonly known as yam is reported to be one of the
major food sources worldwide. The majority of villagers used
Dioscorea hispida Dennst. or ubi gadung in many ways in their life
such as for food, medicinal purposes and fish poison. The villagers
have identified this ubi gadung by looking at the morphological
characteristics; that include leaf shape, stem and the color of the
tuber-s flesh.
Abstract: Advent enhancements in the field of computing have
increased massive use of web based electronic documents. Current
Copyright protection laws are inadequate to prove the ownership for
electronic documents and do not provide strong features against
copying and manipulating information from the web. This has
opened many channels for securing information and significant
evolutions have been made in the area of information security.
Digital Watermarking has developed into a very dynamic area of
research and has addressed challenging issues for digital content.
Watermarking can be visible (logos or signatures) and invisible
(encoding and decoding). Many visible watermarking techniques
have been studied for text documents but there are very few for web
based text. XML files are used to trade information on the internet
and contain important information. In this paper, two invisible
watermarking techniques using Synonyms and Acronyms are
proposed for XML files to prove the intellectual ownership and to
achieve the security. Analysis is made for different attacks and
amount of capacity to be embedded in the XML file is also noticed.
A comparative analysis for capacity is also made for both methods.
The system has been implemented using C# language and all tests are
made practically to get the results.
Abstract: Subjective loneliness describes people who feel a
disagreeable or unacceptable lack of meaningful social relationships,
both at the quantitative and qualitative level. The studies to be
presented tested an Italian 18-items self-report loneliness measure,
that included items adapted from scales previously developed,
namely a short version of the UCLA (Russell, Peplau and Cutrona,
1980), and the 11-items Loneliness scale by De Jong-Gierveld &
Kamphuis (JGLS; 1985). The studies aimed at testing the developed
scale and at verifying whether loneliness is better conceptualized as a
unidimensional (so-called 'general loneliness') or a bidimensional
construct, namely comprising the distinct facets of social and
emotional loneliness. The loneliness questionnaire included 2 singleitem
criterion measures of sad mood, and social contact, and asked
participants to supply information on a number of socio-demographic
variables. Factorial analyses of responses obtained in two
preliminary studies, with 59 and 143 Italian participants respectively,
showed good factor loadings and subscale reliability and confirmed
that perceived loneliness has clearly two components, a social and an
emotional one, the latter measured by two subscales, a 7-item
'general' loneliness subscale derived from UCLA, and a 6–item
'emotional' scale included in the JGLS. Results further showed that
type and amount of loneliness are related, negatively, to frequency of
social contacts, and, positively, to sad mood. In a third study data
were obtained from a nation-wide sample of 9.097 Italian subjects,
12 to about 70 year-olds, who filled the test on-line, on the Italian
web site of a large-audience magazine, Focus. The results again
confirmed the reliability of the component subscales, namely social,
emotional, and 'general' loneliness, and showed that they were
highly correlated with each other, especially the latter two.
Loneliness scores were significantly predicted by sex, age, education
level, sad mood and social contact, and, less so, by other variables –
e.g., geographical area and profession. The scale validity was
confirmed by the results of a fourth study, with elderly men and
women (N 105) living at home or in residential care units. The three
subscales were significantly related, among others, to depression, and
to various measures of the extension of, and satisfaction with, social
contacts with relatives and friends. Finally, a fifth study with 315
career-starters showed that social and emotional loneliness correlate
with life satisfaction, and with measures of emotional intelligence.
Altogether the results showed a good validity and reliability in the
tested samples of the entire scale, and of its components.
Abstract: Arguments on a popular microblogging site were analysed by means of a methodological approach to business rhetoric focusing on the logos communication technique. The focus of the analysis was the 100 day countdown to the 2011 Rugby World Cup as advanced by the organisers. Big sporting events provide an attractive medium for sport event marketers in that they have become important strategic communication tools directed at sport consumers. Sport event marketing is understood in the sense of using a microblogging site as a communication tool whose purpose it is to disseminate a company-s marketing messages by involving the target audience in experiential activities. Sport creates a universal language in that it excites and increases the spread of information by word of mouth and other means. The findings highlight the limitations of a microblogging site in terms of marketing messages which can assist in better practices. This study can also serve as a heuristic tool for other researchers analysing sports marketing messages in social network environments.
Abstract: Nowadays, the plant location selection has a critical
impact on the performance of numerous companies. In this paper, a
methodology is presented to solve this problem. The three decision
making methods, namely Delphi, AHP and improved VIKOR, are
hybridized in order to make the best use of information available
based on the decision makers or experts. In this respect, the aim of
using Delphi is to select the most influential criteria by a few decision
makers. The AHP is utilized to give weights of the selected criteria.
Finally, the improved VIKOR method is applied to rank alternatives.
At the end of paper, an application example demonstrates the
applicability of the proposed methodology.
Abstract: The analysis to detect arrhythmias and life-threatening
conditions are highly essential in today world and this analysis
can be accomplished by advanced non-linear processing methods
for accurate analysis of the complex signals of heartbeat dynamics.
In this perspective, recent developments in the field of multiscale
information content have lead to the Microcanonical Multiscale
Formalism (MMF). We show that such framework provides several
signal analysis techniques that are especially adapted to the
study of heartbeat dynamics. In this paper, we just show first hand
results of whether the considered heartbeat dynamics signals have
the multiscale properties by computing local preticability exponents
(LPEs) and the Unpredictable Points Manifold (UPM), and thereby
computing the singularity spectrum.