Abstract: Call centers have been expanding and they have influence on activation in various markets increasingly. A call center’s work is known as one of the most demanding and stressful jobs. In this paper, we propose the fatigue detection system in order to detect burnout of call center agents in the case of a neck pain and upper back pain. Our proposed system is based on the computer vision technique combined skin color detection with the Viola-Jones object detector. To recognize the gesture of hand poses caused by stress sign, the YCbCr color space is used to detect the skin color region including face and hand poses around the area related to neck ache and upper back pain. A cascade of clarifiers by Viola-Jones is used for face recognition to extract from the skin color region. The detection of hand poses is given by the evaluation of neck pain and upper back pain by using skin color detection and face recognition method. The system performance is evaluated using two groups of dataset created in the laboratory to simulate call center environment. Our call center agent burnout detection system has been implemented by using a web camera and has been processed by MATLAB. From the experimental results, our system achieved 96.3% for upper back pain detection and 94.2% for neck pain detection.
Abstract: This paper proposes a system to extract images from web pages and then detect the skin color regions of these images. As part of the proposed system, using BandObject control, we built a Tool bar named 'Filter Tool Bar (FTB)' by modifying the Pavel Zolnikov implementation. The Yahoo! Team provides us with the Yahoo! SDK API, which also supports image search and is really useful. In the proposed system, we introduced three new methods for extracting images from the web pages (after loading the web page by using the proposed FTB, before loading the web page physically from the localhost, and before loading the web page from any server). These methods overcome the drawback of the regular expressions method for extracting images suggested by Ilan Assayag. The second part of the proposed system is concerned with the detection of the skin color regions of the extracted images. So, we studied two famous skin color detection techniques. The first technique is based on the RGB color space and the second technique is based on YUV and YIQ color spaces. We modified the second technique to overcome the failure of detecting complex image's background by using the saturation parameter to obtain an accurate skin detection results. The performance evaluation of the efficiency of the proposed system in extracting images before and after loading the web page from localhost or any server in terms of the number of extracted images is presented. Finally, the results of comparing the two skin detection techniques in terms of the number of pixels detected are presented.
Abstract: Skin color can provide a useful and robust cue
for human-related image analysis, such as face detection,
pornographic image filtering, hand detection and tracking,
people retrieval in databases and Internet, etc. The major
problem of such kinds of skin color detection algorithms is
that it is time consuming and hence cannot be applied to a real
time system. To overcome this problem, we introduce a new
fast technique for skin detection which can be applied in a real
time system. In this technique, instead of testing each image
pixel to label it as skin or non-skin (as in classic techniques),
we skip a set of pixels. The reason of the skipping process is
the high probability that neighbors of the skin color pixels are
also skin pixels, especially in adult images and vise versa. The
proposed method can rapidly detect skin and non-skin color
pixels, which in turn dramatically reduce the CPU time
required for the protection process. Since many fast detection
techniques are based on image resizing, we apply our
proposed pixel skipping technique with image resizing to
obtain better results. The performance evaluation of the
proposed skipping and hybrid techniques in terms of the
measured CPU time is presented. Experimental results
demonstrate that the proposed methods achieve better result
than the relevant classic method.
Abstract: The colors of the human skin represent a special
category of colors, because they are distinctive from the colors of
other natural objects. This category is found as a cluster in color
spaces, and the skin color variations between people are mostly due
to differences in the intensity. Besides, the face detection based on
skin color detection is a faster method as compared to other
techniques. In this work, we present a system to track faces by
carrying out skin color detection in four different color spaces: HSI,
YCbCr, YES and RGB. Once some skin color regions have been
detected for each color space, we label each and get some
characteristics such as size and position. We are supposing that a face
is located in one the detected regions. Next, we compare and employ
a polling strategy between labeled regions to determine the final
region where the face effectively has been detected and located.