Abstract: Bythe development of the Internet, e-commerce has
got very popular between organizations. E-commerce means buying
and selling products and services over the Internet. One of the
challenging issues in e-commerce is how to attract the customers and
how to satisfy them. Therefore, it is important to keep good
relationship with the customers. This paper proposes a new model to
increase the customer satisfaction by introducing live-operator.
Live-operator is a system which is involved both with the customers
and the organization.In this system the customers feelthatthey receive
the service directly from the organization. This model decreases the
response time and the customer loss. Moreover, it increases customer
trust and the ability of organizations.
Abstract: With the explosive growth of information sources available on the World Wide Web, it has become increasingly difficult to identify the relevant pieces of information, since web pages are often cluttered with irrelevant content like advertisements, navigation-panels, copyright notices etc., surrounding the main content of the web page. Hence, tools for the mining of data regions, data records and data items need to be developed in order to provide value-added services. Currently available automatic techniques to mine data regions from web pages are still unsatisfactory because of their poor performance and tag-dependence. In this paper a novel method to extract data items from the web pages automatically is proposed. It comprises of two steps: (1) Identification and Extraction of the data regions based on visual clues information. (2) Identification of data records and extraction of data items from a data region. For step1, a novel and more effective method is proposed based on visual clues, which finds the data regions formed by all types of tags using visual clues. For step2 a more effective method namely, Extraction of Data Items from web Pages (EDIP), is adopted to mine data items. The EDIP technique is a list-based approach in which the list is a linear data structure. The proposed technique is able to mine the non-contiguous data records and can correctly identify data regions, irrespective of the type of tag in which it is bound. Our experimental results show that the proposed technique performs better than the existing techniques.
Abstract: To understand complex living system an effort has
made by mechanical engineers and dentists to deliver prompt
products and services to patients concerned about their aesthetic look.
Since two decades various bracket systems have designed involving
techniques like milling, injection molding which are technically not
flexible for the customized dental product development. The aim of
this paper to design, develop a customized system which is
economical and mainly emphasizes the expertise design and
integration of engineering and dental fields. A custom made selfadjustable
lingual bracket and customized implants are designed and
developed using computer aided design (CAD) and rapid prototyping
technology (RPT) to improve the smiles and to overcome the
difficulties associated with conventional ones. Lengthy orthodontic
treatment usually not accepted by the patients because the patient
compliance is lost. Patient-s compliance can be improved by
facilitating faster tooth movements by designing a localized dental
vibrator using advanced engineering principles.
Abstract: Access to information is the key to the empowerment of everybody despite where they are living. This research is to be carried out in respect of the people living in developing countries, considering their plight and complex geographical, demographic, social-economic conditions surrounding the areas they live, which hinder access to information and of professionals providing services such as medical workers, which has led to high death rates and development stagnation. Research on Unified Communications and Integrated Collaborations (UCIC) system in the health sector of developing countries comes in to create a possible solution of bridging the digital canyon among the communities. The aim is to deliver services in a seamless manner to assist health workers situated anywhere to be accessed easily and access information which will help in service delivery. The proposed UCIC provides the most immersive Telepresence experience for one-to-one or many-tomany meetings. Extending to locations anywhere in the world, the transformative platform delivers Ultra-low operating costs through the use of general purpose networks and using special lenses and track systems.
Abstract: There is no doubt that Internet technology is widely used by hotels and its demand is constantly booming. Hotels have largely adopted website information services through using different interactive tools, dimensions and attributes to achieve excellence in functionality and usability but these do not necessary equate with website effectiveness. One way to investigate the effectiveness of hotel website is from the perspective ofe-consumers. This exploratory research is to investigate the perceived importance of websites effectiveness of some selected independent small and medium-sized hotels (SMHs) located in Dubai, United Arab Emirates, from the perspective of Omanie-consumers by using non-random sampling method. From 400 questionnaire addressed to respondents in 27 organizations in Muscat the capital city of Oman, 173 are valid. Findings of this study assist SMHs management in Dubai with the reallocation of their resources and efforts in order to supportebusiness development and to sustain a competitive advantage.
Abstract: Nowadays scientific data is inevitably digital and
stored in a wide variety of formats in heterogeneous systems.
Scientists need to access an integrated view of remote or local
heterogeneous data sources with advanced data accessing, analyzing,
and visualization tools. This research suggests the use of Service
Oriented Architecture (SOA) to integrate biological data from
different data sources. This work shows SOA will solve the problems
that facing integration process and if the biologist scientists can
access the biological data in easier way. There are several methods to
implement SOA but web service is the most popular method. The
Microsoft .Net Framework used to implement proposed architecture.
Abstract: Logistics is part of the supply chain processes that
plans, implements, and controls the efficient and effective forward
and reverse flow and storage of goods, services, and related
information between the point of origin and the point of consumption
in order to meet customer requirements. This research aims to
investigate the current status and future direction of the use of
Information Technology (IT) for logistics, focusing on Supply Chain
Management (SCM) and E-Commerce adoption in Malaysia.
Therefore, this research stresses on the type of technology being
adopted, factors, benefits and barriers affecting the innovation in
SCM and E-Commerce technology adoption among Logistics
Service Providers (LSP). A mailed questionnaire survey was
conducted to collect data from 265 logistics companies in Johor. The
research revealed a high level of SCM technology adoption among
LSP as they had adopted SCM technology in various business
processes while they perceived a high level of benefits from SCM
adoption.
Abstract: Only recently have water ethics received focused interest in the international water community. Because water is metabolically basic to life, an ethical dimension persists in every decision related to water. Water ethics at once express human society-s approach to water and act as guidelines for behaviour. Ideas around water are often implicit and embedded as assumptions. They can be entrenched in behaviour and difficult to contest because they are difficult to “see". By explicitly revealing the ethical ideas underlying water-related decisions, human society-s relationship with water, and with natural systems of which water is part, can be contested and shifted or be accepted with conscious intention by human society. In recent decades, improved understanding of water-s importance for ecosystem functioning and ecological services for human survival is moving us beyond this growth-driven, supplyfocused management paradigm. Environmental ethics challenge this paradigm by extending the ethical sphere to the environment and thus water or water Resources management per se. An ethical approach is a legitimate, important, and often ignored approach to effect change in environmental decision making. This qualitative research explores principles of water ethics and examines the underlying ethical precepts of selected water policy examples. The constructed water ethic principles act as a set of criteria against which a policy comparison can be established. This study shows that water Resources management is a progressive issue by embracing full public participation and a new planning model, and knowledgegeneration initiatives.
Abstract: This paper makes an attempt to solve the problem of
searching and retrieving of similar MRI photos via Internet services
using morphological features which are sourced via the original
image. This study is aiming to be considered as an additional tool of
searching and retrieve methods. Until now the main way of the
searching mechanism is based on the syntactic way using keywords.
The technique it proposes aims to serve the new requirements of
libraries. One of these is the development of computational tools for
the control and preservation of the intellectual property of digital
objects, and especially of digital images. For this purpose, this paper
proposes the use of a serial number extracted by using a previously
tested semantic properties method. This method, with its center being
the multi-layers of a set of arithmetic points, assures the following
two properties: the uniqueness of the final extracted number and the
semantic dependence of this number on the image used as the
method-s input. The major advantage of this method is that it can
control the authentication of a published image or its partial
modification to a reliable degree. Also, it acquires the better of the
known Hash functions that the digital signature schemes use and
produces alphanumeric strings for cases of authentication checking,
and the degree of similarity between an unknown image and an
original image.
Abstract: This work discusses an innovative methodology for
deployment of service quality characteristics. Four groups of organizational features that may influence the quality of services are identified: human resource, technology, planning, and organizational
relationships. A House of Service Quality (HOSQ) matrix is built to
extract the desired improvement in the service quality characteristics
and to translate them into a hierarchy of important organizational
features. The Mean Square Error (MSE) criterion enables the
pinpointing of the few essential service quality characteristics to be
improved as well as selection of the vital organizational features. The
method was implemented in an engineering supply enterprise and
provides useful information on its vital service dimensions.
Abstract: The client server systems using mobile
communications networks for data transmission became very
attractive for many economic agents, in the purpose of promoting and
offering electronic services to their clients. E-services are suitable for
business developing and financial benefits increasing. The products
or services can be efficiently delivered to a large number of clients,
using mobile Internet access technologies. The clients can have
access to e-services, anywhere and anytime, with the support of 3G,
GPRS, WLAN, etc., channels bandwidth, data services and protocols.
Based on the mobile communications networks evolution and
development, a convergence of technological and financial interests
of mobile operators, software developers, mobile terminals producers
and e-content providers is established. These will lead to a high level
of integration of IT&C resources and will facilitate the value added
services delivery through the mobile communications networks. In
this paper it is presented a client server system, for e-services access,
with Smartphones and PDA-s mobile software applications, installed
on Symbian and Windows Mobile operating systems.
Abstract: An epidemiological cross sectional study was
undertaken in Yaoundé in 2002 and updated in 2005. Focused on
health within the city, the objectives were to measure diarrheal
prevalence and to identify the risk factors associated with them.
Results of microbiological examinations have revealed an urban
average prevalence rate of 14.5%. Access to basic services in the
living environment appears to be an important risk factor for
diarrheas. Statistical and spatial analyses conducted have revealed
that prevalence of diarrheal diseases vary among the two main types
of settlement (informal and planned). More importantly, this study
shows that, diarrhea prevalence rates (notably bacterial and parasitic
diarrheas) vary according to the sub- category of settlements. The
study draws a number of theoretical and policy implications for
researchers and policy decision makers.
Abstract: Multicast Network Technology has pervaded our
lives-a few examples of the Networking Techniques and also for the
improvement of various routing devices we use. As we know the
Multicast Data is a technology offers many applications to the user
such as high speed voice, high speed data services, which is presently
dominated by the Normal networking and the cable system and
digital subscriber line (DSL) technologies. Advantages of Multi cast
Broadcast such as over other routing techniques. Usually QoS
(Quality of Service) Guarantees are required in most of Multicast
applications. The bandwidth-delay constrained optimization and we
use a multi objective model and routing approach based on genetic
algorithm that optimizes multiple QoS parameters simultaneously.
The proposed approach is non-dominated routes and the performance
with high efficiency of GA. Its betterment and high optimization has
been verified. We have also introduced and correlate the result of
multicast GA with the Broadband wireless to minimize the delay in
the path.
Abstract: This paper estimates the economic values of
household preference for enhanced solid waste disposal services in
Malaysia. The contingent valuation (CV) method estimates an
average additional monthly willingness-to-pay (WTP) in solid waste
management charges of Ôé¼0.77 to 0.80 for improved waste disposal
services quality. The finding of a slightly higher WTP from the
generic CV question than that of label-specific, further reveals a
higher WTP for sanitary landfill, at Ôé¼0.90, than incineration, at Ôé¼0.63.
This suggests that sanitary landfill is a more preferred alternative.
The logistic regression estimation procedure reveals that household-s
concern of where their rubbish is disposed, age, ownership of house,
household income and format of CV question are significant factors
in influencing WTP.
Abstract: This study explores how the mechanics of learning
paves the way to engineering innovation. Theories related to learning
in the new product/service innovation are reviewed from an
organizational perspective, behavioral perspective, and engineering
perspective. From this, an engineering team-s external interactions
for knowledge brokering and internal composition for skill balance
are examined from a learning and innovation viewpoints. As a result,
an integrated learning model is developed by reconciling the
theoretical perspectives as well as developing propositions that
emphasize the centrality of learning, and its drivers, in the
engineering product/service development. The paper also provides a
review and partial validation of the propositions using the results of a
previously published field study in the aerospace industry.
Abstract: E-government projects have potential for greater efficiency and effectiveness of government operations. For this reason, many developing countries governments have invested heavily in this agenda and an increasing number of e-government projects are being implemented. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by organizations trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in Egypt since early 2004. This paper presents a case study of the process of admission to public universities and institutions in Egypt which is led by MSAD. Underlining the key benefits resulting from the initiative, explaining the strategies and the development steps used to implement it, and highlighting the main obstacles encountered and how they were overcome will help repeat the experience in other useful e-government projects.
Abstract: Recently, there have been considerable efforts towards the convergence between P2P and Grid computing in order to reach a solution that takes the best of both worlds by exploiting the advantages that each offers. Augmenting the peer-to-peer model to the services of the Grid promises to eliminate bottlenecks and ensure greater scalability, availability, and fault-tolerance. The Grid Information Service (GIS) directly influences quality of service for grid platforms. Most of the proposed solutions for decentralizing the GIS are based on completely flat overlays. The main contributions for this paper are: the investigation of a novel resource discovery framework for Grid implementations based on a hierarchy of structured peer-to-peer overlay networks, and introducing a discovery algorithm utilizing the proposed framework. Validation of the framework-s performance is done via simulation. Experimental results show that the proposed organization has the advantage of being scalable while providing fault-isolation, effective bandwidth utilization, and hierarchical access control. In addition, it will lead to a reliable, guaranteed sub-linear search which returns results within a bounded interval of time and with a smaller amount of generated traffic within each domain.
Abstract: Global competition is tightening and companies have
to think how to remain competitive. The main aim of this paper is to
discuss how Finnish foundries will remain competitive. To fulfil the
aim, we conducted interviews in nine companies using castings and
analysed buyer–supplier relationships, current competitive
advantages of Finnish foundries and customer perspectives on how
Finnish foundries remain competitive. We found that the customerfoundry
relationship is still closer to traditional subcontracting than
partnering and general image of foundries is negative. Current
competitive advantages of Finnish foundries include designing
cooperation, proximity and flexibility. Casting users state that
Finnish foundries should sell their know-how and services instead of
their capacity, concentrate on prototype, single and short series
castings and supply ready-to-install cast components directly to
customers- assembly lines.
Abstract: In this contribution a newly developed e-learning environment is presented, which incorporates Intelligent Agents and Computational Intelligence Techniques. The new e-learning environment is constituted by three parts, the E-learning platform Front-End, the Student Questioner Reasoning and the Student Model Agent. These parts are distributed geographically in dispersed computer servers, with main focus on the design and development of these subsystems through the use of new and emerging technologies. These parts are interconnected in an interoperable way, using web services for the integration of the subsystems, in order to enhance the user modelling procedure and achieve the goals of the learning process.
Abstract: Heterogeneity has to be taken into account when
integrating a set of existing information sources into a distributed
information system that are nowadays often based on Service-
Oriented Architectures (SOA). This is also particularly applicable to
distributed services such as event monitoring, which are useful in the
context of Event Driven Architectures (EDA) and Complex Event
Processing (CEP). Web services deal with this heterogeneity at a
technical level, also providing little support for event processing. Our
central thesis is that such a fully generic solution cannot provide
complete support for event monitoring; instead, source specific
semantics such as certain event types or support for certain event
monitoring techniques have to be taken into account. Our core result
is the design of a configurable event monitoring (Web) service that
allows us to trade genericity for the exploitation of source specific
characteristics. It thus delivers results for the areas of SOA, Web
services, CEP and EDA.