Abstract: Location-based services (LBS) exploit the known
location of a user to provide services dependent on their geographic
context and personalized needs [1].
The development and arrival of broadband mobile data networks
supported with mobile terminals equipped with new location
technologies like GPS have finally created opportunities for
implementation of LBS applications. But, from the other side,
collecting location information data in general raises privacy
concerns.
This paper presents results from two surveys of LBS acceptance in
Croatia. The first survey was administered on 181 students, and the
second extended survey involved pattern of 180 Croatian citizens.
We developed questionnaire which consists of descriptions of 15
different applications with scale which measures perceptions and
attitudes of users towards these applications.
We report the results to identify potential commercial applications
for LBS in B2C segment. Our findings suggest that some types of
applications like emergency&safety services and navigation have
significantly higher rate of acceptance than other types.
Abstract: In the present Jordan hotels scenario, service quality is
a vital competitive policy to keep customer support and build great
base. Hotels are trying to win customer loyalty by providing enhanced
quality services. This paper attempts to examine the impact of tourism
service quality dimension in the Jordanian five star hotels. A total of
322 surveys were administrated to tourists who were staying at three
branches Marriott hotel in Jordan. The results show that dimensions of
service quality such as empathy, reliability, responsiveness and
tangibility significantly predict customer loyalty. Specifically, among
the dimension of tourism service quality, the most significant predictor
of customer loyalty is tangibility. This paper implies that five star
hotels in Jordan should also come forward and try their best to present
better tourism service quality to win back their customers- loyalty.
Abstract: This paper argues that a product development exercise
involves in addition to the conventional stages, several decisions
regarding other aspects. These aspects should be addressed
simultaneously in order to develop a product that responds to the
customer needs and that helps realize objectives of the stakeholders
in terms of profitability, market share and the like. We present a
framework that encompasses these different development
dimensions. The framework shows that a product development
methodology such as the Quality Function Deployment (QFD) is the
basic tool which allows definition of the target specifications of a
new product. Creativity is the first dimension that enables the
development exercise to live and end successfully. A number of
group processes need to be followed by the development team in
order to ensure enough creativity and innovation. Secondly,
packaging is considered to be an important extension of the product.
Branding strategies, quality and standardization requirements,
identification technologies, design technologies, production
technologies and costing and pricing are also integral parts to the
development exercise. These dimensions constitute the proposed
framework. The paper also presents a mathematical model used to
calculate the design targets based on the target costing principle. The
framework is used to study a case of a new product development in
the telecommunications services sector.
Abstract: This research is to study the types of products and
services that employs 'ambient media and respective techniques in its
advertisement materials. Data collection has been done via analyses of a total of 62 advertisements that employed ambient media
approach in Thailand during the years 2004 to 2011. The 62 advertisement were qualifying advertisements of the Adman Awards
& Symposium under the category of Outdoor & Ambience. Analysis
results reveal that there is a total of 14 products and services that
chooses to utilize ambient media in its advertisement. Amongst all ambient media techniques, 'intrusion' uses the value of a medium in
its representation of content most often. Following intrusion is 'interaction', where consumers are invited to participate and interact
with the advertising materials. 'Illusion' ranks third in its ability to subject the viewers to distortions of reality that makes the division
between reality and fantasy less clear.
Abstract: Trust is essential for further and wider acceptance of
contemporary e-services. It was first addressed almost thirty years
ago in Trusted Computer System Evaluation Criteria standard by
the US DoD. But this and other proposed approaches of that
period were actually solving security. Roughly some ten years ago,
methodologies followed that addressed trust phenomenon at its core,
and they were based on Bayesian statistics and its derivatives, while
some approaches were based on game theory. However, trust is a
manifestation of judgment and reasoning processes. It has to be dealt
with in accordance with this fact and adequately supported in cyber
environment. On the basis of the results in the field of psychology
and our own findings, a methodology called qualitative algebra has
been developed, which deals with so far overlooked elements of trust
phenomenon. It complements existing methodologies and provides a
basis for a practical technical solution that supports management of
trust in contemporary computing environments. Such solution is also
presented at the end of this paper.
Abstract: The development of many measurement and inspection systems of products based on real-time image processing can not be carried out totally in a laboratory due to the size or the temperature of the manufactured products. Those systems must be developed in successive phases. Firstly, the system is installed in the production line with only an operational service to acquire images of the products and other complementary signals. Next, a recording service of the image and signals must be developed and integrated in the system. Only after a large set of images of products is available, the development of the real-time image processing algorithms for measurement or inspection of the products can be accomplished under realistic conditions. Finally, the recording service is turned off or eliminated and the system operates only with the real-time services for the acquisition and processing of the images. This article presents a systematic performance evaluation of the image compression algorithms currently available to implement a real-time recording service. The results allow establishing a trade off between the reduction or compression of the image size and the CPU time required to get that compression level.
Abstract: In the supply chain management customer is the most
significant component and mass customization is mostly related to
customers because it is the capability of any industry or organization
to deliver highly customized products and its services to the
respective customers with flexibility and integration, providing such
a variety of products that nearly everyone can find what they want.
Today all over the world many companies and markets are facing
varied situations that at one side customers are demanding that their
orders should be completed as quickly as possible while on other
hand it requires highly customized products and services. By
applying mass customization some companies face unwanted cost
and complexity. Now they are realizing that they should completely
examine what kind of customization would be best suited for their
companies. In this paper authors review some approaches and
principles which show effect in supply chain management that can be
adopted and used by companies for quickly meeting the customer
orders at reduced cost, with minimum amount of inventory and
maximum efficiency.
Abstract: Environment today is featured with aging population,
increasing prevalence of chronic disease and complex of medical
treatment. Safe use of pharmaceutics relied very much on the efforts
made by both the health- related organizations and as well as the
government agencies. As far as the specialization concern in providing
health services to the patients, the government actively issued and
implemented the divisions of medical treatment and pharmaceutical to
improve the quality of care and to reduce medication errors and ensure
public health. Pharmaceutical sub-sector policy has been implemented
for 13 years. This study attempts to explore the factors that affect the
patients- behavior intention of refilling a prescription from a NHIB
pharmacy. Samples were those patients refilling their prescriptions
with the case NHIB pharmacies. A self-administered questionnaire
was used to collect respondents- information while the patients or
family members visit the pharmacy for the refilling. 1,200
questionnaires were dispatched in 37 pharmacies that randomly
selected from Pingtung City, Dongkang, Chaozhou, Hengchun areas.
732 responses were gained with 604 valid samples for further analyses.
Results of data analyses indicated that respondents- attitude,
subjective norm, perceived behavior control and behavior intentions
toward refilling behavior varied from some demographic variables to
another. This research also suggested adding actual behavior, either by
a self-report or observed, into the research.
Abstract: Rapid process of urbanism development has increased
the demand for some infrastructures such as supplying potable water,
electricity network and transportation facilities and etc. Nonefficiency
of the existing system with parallel managements of urban
traffic management has increased the gap between supply and
demand of traffic facilities. A sustainable transport system requires
some activities more important than air pollution control, traffic or
fuel consumption reduction and the studies show that there is no
unique solution for solving complicated transportation problems and
solving such a problem needs a comprehensive, dynamic and reliable
mechanism. Sustainable transport management considers the effects
of transportation development on economic efficiency, environmental
issues, resources consumption, land use and social justice and helps
reduction of environmental effects, increase of transportation system
efficiency as well as improvement of social life and aims to enhance
efficiency, goods transportation, provide services with minimum
access problems that cannot be realized without reorganization of
strategies, policies and plans.
Abstract: Most scientific programs have large input and output
data sets that require out-of-core programming or use virtual memory
management (VMM). Out-of-core programming is very error-prone
and tedious; as a result, it is generally avoided. However, in many
instance, VMM is not an effective approach because it often results
in substantial performance reduction. In contrast, compiler driven I/O
management will allow a program-s data sets to be retrieved in parts,
called blocks or tiles. Comanche (COmpiler MANaged caCHE) is a
compiler combined with a user level runtime system that can be used
to replace standard VMM for out-of-core programs. We describe
Comanche and demonstrate on a number of representative problems
that it substantially out-performs VMM. Significantly our system
does not require any special services from the operating system and
does not require modification of the operating system kernel.
Abstract: This paper demonstrates design and construction of
microcontroller-based telephone exchange system and the aims of
this paper is to study telecommunication, connection with
PIC16F877A and DTMF MT8870D. In microcontroller system, PIC
16F877 microcontroller is used to control the call processing. Dial
tone, busy tone and ring tone are provided during call progress.
Instead of using ready made tone generator IC, oscillator based tone
generator is used. The results of this telephone exchange system are
perfect for homes and small businesses needing the extensions. It
requires the phone operation control system, the analog interface
circuit and the switching circuit. This exchange design will contain
eight channels.
It is the best low cost, good quality telephone exchange for today-s
telecommunication needs. It offers the features available in much
more expensive PBX units without using high-priced phones. It is for
long distance telephone services.
Abstract: The purpose of this study is to identify the critical success factors (CSFs) for the effective implementation of Six Sigma in non-formal service Sectors.
Based on the survey of literature, the critical success factors (CSFs) for Six Sigma have been identified and are assessed for their importance in Non-formal service sector using Delphi Technique. These selected CSFs were put forth to the panel of expert to cluster them and prepare cognitive map to establish their relationship.
All the critical success factors examined and obtained from the review of literature have been assessed for their importance with respect to their contribution to Six Sigma effectiveness in non formal service sector.
The study is limited to the non-formal service sectors involved in the organization of religious festival only. However, the similar exercise can be conducted for broader sample of other non-formal service sectors like temple/ashram management, religious tours management etc.
The research suggests an approach to identify CSFs of Six Sigma for Non-formal service sector. All the CSFs of the formal service sector will not be applicable to Non-formal services, hence opinion of experts was sought to add or delete the CSFs. In the first round of Delphi, the panel of experts has suggested, two new CSFs-“competitive benchmarking (F19) and resident’s involvement (F28)”, which were added for assessment in the next round of Delphi. One of the CSFs-“fulltime six sigma personnel (F15)” has been omitted in proposed clusters of CSFs for non-formal organization, as it is practically impossible to deploy full time trained Six Sigma recruits.
Abstract: This study analyzes on the Social Network Game
(SNG), ANIPANG, in order to discover its unique fun elements, so
that suggest new methodologies for development of SNGs. ANIPANG
is the most popular SNG in the South Korea on 2012. Recently, the
game industry is paying close attention to mobile-based SNGs due to
the rapid prevalence of smart-phones and social network services.
However, SNGs are not online games simply. Although the fun of
most online games is the victory through competition with other
players or the game system, the fun of SNG is the communication
through the collaboration with other players. Thus, features of users
and environments of game should be considered for the game industry
and for the fun of SNG to users.
Abstract: TELMES project aims to develop a securized
multimedia system devoted to medical consultation teleservices. It
will be finalized with a pilot system for a regional telecenters
network that connects local telecenters, having as support
multimedia platforms. This network will enable the implementation
of complex medical teleservices (teleconsulations, telemonitoring,
homecare, urgency medicine, etc.) for a broader range of patients
and medical professionals, mainly for family doctors and those
people living in rural or isolated regions. Thus, a multimedia,
scalable network, based on modern IT&C paradigms, will result. It
will gather two inter-connected regional telecenters, in Iaşi and
Piteşti, Romania, each of them also permitting local connections of
hospitals, diagnostic and treatment centers, as well as local networks
of family doctors, patients, even educational entities. As
communications infrastructure, we aim to develop a combined fixmobile-
internet (broadband) links. Other possible communication
environments will be GSM/GPRS/3G and radio waves. The
electrocardiogram (ECG) acquisition, internet transmission and
local analysis, using embedded technologies, was already
successfully done for patients- telemonitoring.
Abstract: Insufficient Quality of Service (QoS) of Voice over
Internet Protocol (VoIP) is a growing concern that has lead the need
for research and study. In this paper we investigate the performance
of VoIP and the impact of resource limitations on the performance of
Access Networks. The impact of VoIP performance in Access
Networks is particularly important in regions where Internet
resources are limited and the cost of improving these resources is
prohibitive. It is clear that perceived VoIP performance, as measured
by mean opinion score [2] in experiments, where subjects are asked
to rate communication quality, is determined by end-to-end delay on
the communication path, delay variation, packet loss, echo, the
coding algorithm in use and noise. These performance indicators can
be measured and the affect in the Access Network can be estimated.
This paper investigates the congestion in the Access Network to the
overall performance of VoIP services with the presence of other
substantial uses of internet and ways in which Access Networks can
be designed to improve VoIP performance. Methods for analyzing
the impact of the Access Network on VoIP performance will be
surveyed and reviewed. This paper also considers some approaches
for improving performance of VoIP by carrying out experiments
using Network Simulator version 2 (NS2) software with a view to
gaining a better understanding of the design of Access Networks.
Abstract: Intermittent aeration process can be easily applied on
the existing activated sludge system and is highly reliable against the loading changes. It can be operated in a relatively simple way as well.
Since the moving-bed biofilm reactor method processes pollutants by attaching and securing the microorganisms on the media, the process
efficiency can be higher compared to the suspended growth biological
treatment process, and can reduce the return of sludge. In this study,
the existing intermittent aeration process with alternating flow being
applied on the oxidation ditch is applied on the continuous flow stirred tank reactor with advantages from both processes, and we would like
to develop the process to significantly reduce the return of sludge in the clarifier and to secure the reliable quality of treated water by
adding the moving media. Corresponding process has the appropriate
form as an infrastructure based on u- environment in future u- City and
is expected to accelerate the implementation of u-Eco city in conjunction with city based services. The system being conducted in a
laboratory scale has been operated in HRT 8hours except for the final
clarifier and showed the removal efficiency of 97.7 %, 73.1 % and 9.4
% in organic matters, TN and TP, respectively with operating range of
4hour cycle on system SRT 10days. After adding the media, the removal efficiency of phosphorus showed a similar level compared to
that before the addition, but the removal efficiency of nitrogen was
improved by 7~10 %. In addition, the solids which were maintained in
MLSS 1200~1400 at 25 % of media packing were attached all onto the
media, which produced no sludge entering the clarifier. Therefore, the
return of sludge is not needed any longer.
Abstract: The development of renewable energies - particularly energy from wind, water, solar power and biomass - is a central aim of the European Commission's energy policy. There are several reasons for this choice: renewable energies are sustainable, nonpolluting, widely available and clean. Increasing the share of renewable energy in the energy balance enhances sustainability. It also helps to improve the security of energy supply by reducing the Community's growing dependence on imported energy sources.In this paper it was studied the possibility to realize three photovoltaic systems in the Italian Natural Park “Gola della Rossa e di Frasassi". The first photovoltaic system is a grid-connected system for Services and Documentation Center of Castelletta with a nominal power of about 6 kWp. The second photovoltaic system is a grid-connected integrated system on the ticket office-s roof with a nominal power of about 4 kWp. The third project is set up by five grid-connected systems integrated on the roofs of the bungalows in Natural Park-s tourist camping with a nominal power of about 10 kWp. The electricity which is generated by all these plants is purchased according to the Italian program called “Conto Energia". Economical analysis and the amount of the avoided CO2 emissions are elaborated for these photovoltaic systems.
Abstract: The hospital and the health-care center of a
community, as a place for people-s life-care and health-care settings,
must provide more and better services for patients or residents. After
Establishing Electronic Medical Record (EMR) system -which is a
necessity- in the hospital, providing pervasive services is a further
step. Our objective in this paper is to use pervasive computing in a
case study of healthcare, based on EMR database that coordinates
application services over network to form a service environment for
medical and health-care. Our method also categorizes the hospital
spaces into 3 spaces: Public spaces, Private spaces and Isolated
spaces. Although, there are many projects about using pervasive
computing in healthcare, but all of them concentrate on the disease
recognition, designing smart cloths, or provide services only for
patient. The proposed method is implemented in a hospital. The
obtained results show that it is suitable for our purpose.
Abstract: Although services play a crucial role in economy,
service did not gain as much importance as productivity management
in manufacturing. This paper presents key findings from literature
and practice. Based on an initial definition of complex services, seven
productivity concepts are briefly presented and assessed by relevant,
complex service specific criteria. Following the findings a complex
service productivity model is proposed. The novel model comprises
of all specific dimensions of service provision from both, the
provider-s as well as costumer-s perspective. A clear assignment of
identified value drivers and relationships between them is presented.
In order to verify the conceptual service productivity model a case
study from a project engineering department of a chemical plant
development and construction company is presented.
Abstract: This study proposes a conceptual model and
empirically tests the relationships between customers and librarians
(i.e. tangibles, responsiveness, assurance, reliability and empathy)
with a dependent variable (customer satisfaction) regarding library
services. The SERVQUAL instrument was administered to 100
respondents which comprises of staff and students at a public higher
learning institution in the Federal Territory of Labuan, Malaysia.
They were public university library users. Results revealed that all
service quality dimensions tested were significant and influenced
customer satisfaction of visitors to a public university library.
Assurance is the most important factor that influences customer
satisfaction with the services rendered by the librarian. It is
imperative for the library management to take note that the top five
service attributes that gained greatest attention from library visitors-
perspective includes employee willingness to help customers,
availability of customer representatives online for response to
queries, library staff actively and promptly provide services, signs in
the building are clear and library staff are friendly and courteous.
This study provides valuable results concerning the determinants of
the service quality and customer satisfaction of public university
library services from the users' perspective.