Abstract: This research explores visitor-s expectations of service
quality in intelligent living space showroom – Living 3.0 in Taiwan.
Based on the five dimensions of PZB service quality, a specialist
questionnaire is utilized to establish a complete service quality
evaluation framework for Living 3.0. In this research, analysis
hierarchy process (AHP) is applied to find the relative weights among
the criteria. Finally, the service quality evaluation framework and
evaluation results can be used as a guide for Living 3.0 proprietors to
review, improve, and enhance service planning and service qualities in
the future.