Measuring Perceived Service Quality for Intelligent Living Space Showroom – Living 3.0 in Taiwan
This research explores visitor-s expectations of service
quality in intelligent living space showroom – Living 3.0 in Taiwan.
Based on the five dimensions of PZB service quality, a specialist
questionnaire is utilized to establish a complete service quality
evaluation framework for Living 3.0. In this research, analysis
hierarchy process (AHP) is applied to find the relative weights among
the criteria. Finally, the service quality evaluation framework and
evaluation results can be used as a guide for Living 3.0 proprietors to
review, improve, and enhance service planning and service qualities in
the future.
[1] Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A
conceptualmodel of service quality and its implications for future
research.Journal of Marketing, 49(4), 41-50.
[2] T.L. Saaty, The Analytic Hierarchy Process. New York: McGraw-Hill,
(1980).
[3] O.S. Vaidya and S. Kumar: Analytic hierarchy process: an overview of
applications. European Journal of Operational Research Vol. 169, No. 1
(2006), p. 1-29.
[4] K.F. Chang, C.M. Chiang and P.C. Chou: Adapting aspects of GBTool
2005 - searching for suitability in Taiwan, Building and Environment
Vol. 42, No. 1 (2007), p. 310-316.
[1] Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A
conceptualmodel of service quality and its implications for future
research.Journal of Marketing, 49(4), 41-50.
[2] T.L. Saaty, The Analytic Hierarchy Process. New York: McGraw-Hill,
(1980).
[3] O.S. Vaidya and S. Kumar: Analytic hierarchy process: an overview of
applications. European Journal of Operational Research Vol. 169, No. 1
(2006), p. 1-29.
[4] K.F. Chang, C.M. Chiang and P.C. Chou: Adapting aspects of GBTool
2005 - searching for suitability in Taiwan, Building and Environment
Vol. 42, No. 1 (2007), p. 310-316.
@article{"International Journal of Architectural, Civil and Construction Sciences:63832", author = "Ming-Wen Hsu and Yaw-Kuang Chen and Che-Ming Chiang and Shin-Ku Lee", title = "Measuring Perceived Service Quality for Intelligent Living Space Showroom – Living 3.0 in Taiwan", abstract = "This research explores visitor-s expectations of service
quality in intelligent living space showroom – Living 3.0 in Taiwan.
Based on the five dimensions of PZB service quality, a specialist
questionnaire is utilized to establish a complete service quality
evaluation framework for Living 3.0. In this research, analysis
hierarchy process (AHP) is applied to find the relative weights among
the criteria. Finally, the service quality evaluation framework and
evaluation results can be used as a guide for Living 3.0 proprietors to
review, improve, and enhance service planning and service qualities in
the future.", keywords = "Analysis Hierarchy Process (AHP), Service quality,
Intelligent living space.", volume = "6", number = "12", pages = "1143-5", }