Abstract: This study explores the mediating effects of motivation in the relationship between human values and service quality. To examine the fundamental relationships among human values, motivation, and service quality, a Structural Equation Model (SEM) with a full mediation model was adopted. The model was designed and subsequently analyzed by utilizing the Partial Least Squares (PLS) procedure on data collected from a survey that yielded 936 usable questionnaires. The survey was sent to all 117 branches of two local commercial banks (CIMB and Maybank) operating in Kuala Lumpur, Malaysia. Both banks ranked the highest in terms of asset size and market capitalization. The mediating role of motivation was examined in the relationship between four dimensions of human values and bank service quality, whereby human values initiate service quality. The results support the notion that employee motivation fully mediates the relationship between self-enhancement values and service quality in commercial banks. These results demonstrate the unpredictable role of the interaction structures of human values on bank service quality.
Abstract: The use of new technologies such internet (e-mail, chat
rooms) and cell phones has steeply increased in recent years.
Especially among children and young people, use of technological
tools and equipments is widespread. Although many teachers and
administrators now recognize the problem of school bullying, few are
aware that students are being harassed through electronic
communication. Referred to as electronic bullying, cyber bullying, or
online social cruelty, this phenomenon includes bullying through email,
instant messaging, in a chat room, on a website, or through
digital messages or images sent to a cell phone. Cyber bullying is
defined as causing deliberate/intentional harm to others using internet
or other digital technologies. It has a quantitative research design nd
uses relational survey as its method. The participants consisted of
300 secondary school students in the city of Konya, Turkey. 195
(64.8%) participants were female and 105 (35.2%) were male. 39
(13%) students were at grade 1, 187 (62.1%) were at grade 2 and 74
(24.6%) were at grade 3. The “Cyber Bullying Question List"
developed by Ar─▒cak (2009) was given to students. Following
questions about demographics, a functional definition of cyber
bullying was provided. In order to specify students- human values,
“Human Values Scale (HVS)" developed by Dilmaç (2007) for
secondary school students was administered. The scale consists of 42
items in six dimensions. Data analysis was conducted by the primary
investigator of the study using SPSS 14.00 statistical analysis
software. Descriptive statistics were calculated for the analysis of
students- cyber bullying behaviour and simple regression analysis was
conducted in order to test whether each value in the scale could
explain cyber bullying behaviour.
Abstract: This article examines the emergence and development
of the Kazakhstan species of humanism. The biggest challenge for
Kazakhstan in terms of humanism is connected with advocating
human values in parallel to promoting national interests; preserving
the continuity of traditions in various spheres of life, business and
culture. This should be a common goal for the entire society, the
main direction for a national intelligence, and a platform for the state
policy. An idea worth considering is a formation of national humanist
tradition model; the challenges are adapting people to live in the
context of new industrial and innovative economic conditions,
keeping the balance during intensive economic development of the
country, and ensuring social harmony in the society.
Abstract: The design requirements for successful human
accommodation in urban spaces are well known; and the range of
facilities available for meeting urban water quality and quantity
requirements is also well established. Their competing requirements
must be reconciled in order for urban spaces to be successful for
both. This paper outlines the separate human and water imperatives
and their interactions in urban spaces. Stormwater management
facilities- relative potential contributions to urban spaces are
contrasted, and design choices for achieving those potentials are
described. This study uses human success of urban space as the
evaluative criterion of stormwater amenity: human values call on
stormwater facilities to contribute to successful human spaces.
Placing water-s contribution under the overall idea of successful
urban space is an evolution from previous subjective evaluations.
The information is based on photographs and notes from
approximately 1,000 stormwater facilities and urban sites collected
during the last 35 years in North America and overseas, and the
author-s experience on multi-disciplinary design teams. This
conceptual study combines the disciplinary roles of engineering,
landscape architecture, and sociology in effecting successful urban
design.