Abstract: Worldwide, improving tourism competitiveness has been on the agendas of many stakeholders of the hotel sector, and they seem to have agreed that one of the best ways to compete is via the implementation of electronic customer relationship management (e-CRM). In so doing, the organizations enjoy strategic positioning on the competitive market by managing better not only the customers but, other business components including knowledge and employee management. Over the recent years, the tourism industry in Mauritius has witnessed a drastic economic boom at international and national levels; providing a new outlook to boost business performance through existing and potential customers. E-CRM has been one of the management tools used to achieving this position. Thus, this insightful context- Mauritius- was opted for the study. The aim was to assess the effectiveness of e-CRM as a strategic tool in the hotel sector in Mauritius through the implementation of business strategy to create competitive advantage and impact on the business performance. To achieve the objectives of the study, a quantitative research methodology was adopted and the research revealed that e-CRM is indeed an effective strategic tool in the hotel industry in Mauritius that can provide a competitive advantage and impact positively on the organization’s performance.
Abstract: Software reuse can be considered as the most realistic
and promising way to improve software engineering productivity and
quality. Automated assistance for software reuse involves the
representation, classification, retrieval and adaptation of components.
The representation and retrieval of components are important to
software reuse in Component-Based on Software Development
(CBSD). However, current industrial component models mainly focus
on the implement techniques and ignore the semantic information
about component, so it is difficult to retrieve the components that
satisfy user-s requirements. This paper presents a method of business
component retrieval based on specification matching to solve the
software reuse of enterprise information system. First, a business
component model oriented reuse is proposed. In our model, the
business data type is represented as sign data type based on XML,
which can express the variable business data type that can describe the
variety of business operations. Based on this model, we propose
specification match relationships in two levels: business operation
level and business component level. In business operation level, we
use input business data types, output business data types and the
taxonomy of business operations evaluate the similarity between
business operations. In the business component level, we propose five
specification matches between business components. To retrieval
reusable business components, we propose the measure of similarity
degrees to calculate the similarities between business components.
Finally, a business component retrieval command like SQL is
proposed to help user to retrieve approximate business components
from component repository.
Abstract: With deep development of software reuse, componentrelated
technologies have been widely applied in the development of
large-scale complex applications. Component identification (CI) is
one of the primary research problems in software reuse, by analyzing
domain business models to get a set of business components with high
reuse value and good reuse performance to support effective reuse.
Based on the concept and classification of CI, its technical stack is
briefly discussed from four views, i.e., form of input business models,
identification goals, identification strategies, and identification
process. Then various CI methods presented in literatures are
classified into four types, i.e., domain analysis based methods,
cohesion-coupling based clustering methods, CRUD matrix based
methods, and other methods, with the comparisons between these
methods for their advantages and disadvantages. Additionally, some
insufficiencies of study on CI are discussed, and the causes are
explained subsequently. Finally, it is concluded with some
significantly promising tendency about research on this problem.