Abstract: This paper develops and investigates a framework for
the assessment of customer involvement in the service design process
of result oriented product-service systems in order to improve the
service offering in a business-to-business (B2B) context. The
framework comprises five main criteria and fifteen sub-criteria that
contribute to customer involvement in a hierarchy using a maturity
grid to highlight the strengths and weaknesses for each criterion. To
develop the customer involvement framework, an extensive literature
review related to service design, result oriented product-service
system (PSS) and customer involvement in service design was
carried out. Key factors that significantly influence customer
involvement from industry and literature were identified to develop
the framework. A major contribution of the developed framework
includes a hierarchy of appropriate criteria for assessing customer
involvement in the service design process within results oriented
PSS; the definition of four maturity levels which are suitable to
describe the whole spectrum of customer involvement in the service
design process; and finally, The paper concludes by enabling service
providers to: take proactive decisions; screen and evaluate new
services; improve perceived service quality; and provide barriers
against imitation.
Abstract: Psyllium gum alone and in combination with
sunflower oil was investigated as a possible alternative edible coating
for improvement of quality and shelf life of fresh-cut papaya.
Different concentrations including 0.5, 1 and 1.5 percent of psyllium
gum were used for coating of fresh-cut papaya. In some samples,
refined sunflower oil was used as a lipid component to increase the
effectiveness of coating in terms of water barrier properties. Soya
lecithin was used as an emulsifier in coatings containing oil.
Pretreatment with 1% calcium chloride was given to maintain the
firmness of fresh-cut papaya cubes. 1% psyllium gum coating was
found to yield better results. Further, addition of oil helped to
maintain the quality and acted as a barrier to water vapour, therefore,
minimizing the weight loss.
Abstract: This paper presents an experimental study on
structural performance of an innovative noise barrier consisting of
poly-block, light polyurethane foam (LPF) and polyurea. This wall
system (flexi-wall) is intended to be employed as a vertical extension
to existing sound barriers in an accelerated construction method. To
aid in the wall design, several mechanical tests were conducted on
LPF specimens and two full-scale walls were then fabricated
employing the same LPF material. The full-scale walls were
subjected to lateral loading in order to establish their lateral
resistance. A cyclic fatigue test was also performed on a full-scale
flexi-wall in order to evaluate the performance of the wall under a
repetitive loading condition. The result of the experiments indicated
the suitability of flexi-wall in accelerated construction and confirmed
that the structural performance of the wall system under lateral
loading is satisfactory for the sound barrier application. The
experimental results were discussed and a preliminary design
procedure for application of flexi-wall in sound barrier applications
was also developed.
Abstract: To construct the lumped spring-mass model
considering the occupants for the offset frontal crash, the SISAME
software and the NHTSA test data were used. The data on 56 kph 40%
offset frontal vehicle to deformable barrier crash test of a MY2007
Mazda 6 4-door sedan were obtained from NHTSA test database. The
overall behaviors of B-pillar and engine of simulation models agreed
very well with the test data. The trends of accelerations at the driver
and passenger head were similar but big differences in peak values.
The differences of peak values caused the large errors of the HIC36
and 3 ms chest g’s. To predict well the behaviors of dummies, the
spring-mass model for the offset frontal crash needs to be improved.
Abstract: Distributed applications deployed on LEO satellites
and ground stations require substantial communication between
different members in a constellation to overcome the earth
coverage barriers imposed by GEOs. Applications running on LEO
constellations suffer the earth line-of-sight blockage effect. They
need adequate lab testing before launching to space. We propose
a scalable cloud-based network simulation framework to simulate
problems created by the earth line-of-sight blockage. The framework
utilized cloud IaaS virtual machines to simulate LEO satellites
and ground stations distributed software. A factorial ANOVA
statistical analysis is conducted to measure simulator overhead on
overall communication performance. The results showed a very low
simulator communication overhead. Consequently, the simulation
framework is proposed as a candidate for testing LEO constellations
with distributed software in the lab before space launch.
Abstract: Availability of different genetic tests after completion
of Human Genome Project increases the physicians’ responsibility to
keep themselves update on the potential implementation of these
genetic tests in their daily practice. However, due to numbers of
barriers, still many of physicians are not either aware of these tests or
are not willing to offer or refer their patients for genetic tests. This
study was conducted an anonymous, cross-sectional, mailed-based
survey to develop a primary data of Malaysian physicians’ level of
knowledge and perception of gene profiling. Questionnaire had 29
questions. Total scores on selected questions were used to assess the
level of knowledge. The highest possible score was 11. Descriptive
statistics, one way ANOVA and chi-squared test was used for
statistical analysis. Sixty three completed questionnaires were
returned by 27 general practitioners (GPs) and 36 medical specialists.
Responders’ age ranges from 24 to 55 years old (mean 30.2 ± 6.4).
About 40% of the participants rated themselves as having poor level
of knowledge in genetics in general whilst 60% believed that they
have fair level of knowledge; however, almost half (46%) of the
respondents felt that they were not knowledgeable about available
genetic tests. A majority (94%) of the responders were not aware of
any lab or company which is offering gene profiling services in
Malaysia. Only 4% of participants were aware of using gene profiling
for detection of dosage of some drugs. Respondents perceived greater
utility of gene profiling for breast cancer (38%) compared to the
colorectal familial cancer (3%). The score of knowledge ranged from
2 to 8 (mean 4.38 ± 1.67). Non- significant differences between score
of knowledge of GPs and specialists were observed, with score of
4.19 and 4.58 respectively. There was no significant association
between any demographic factors and level of knowledge. However,
those who graduated between years 2001 to 2005 had higher level of
knowledge. Overall, 83% of participants showed relatively high level
of perception on value of gene profiling to detect patient’s risk of
disease. However, low perception was observed for both statements
of using gene profiling for general population in order to alter their
lifestyle (25%) as well as having the full sequence of a patient
genome for the purpose of determining a patient’s best match for
treatment (18%). The lack of clinical guidelines, limited provider
knowledge and awareness, lack of time and resources to educate
patients, lack of evidence-based clinical information and cost of tests
were the most barriers of ordering gene profiling mentioned by
physicians. In conclusion Malaysian physicians who participate in
this study had mediocre level of knowledge and awareness in gene
profiling. The low exposure to the genetic questions and problems
might be a key predictor of lack of awareness and knowledge on
available genetic tests. Educational and training workshop might be useful in helping Malaysian physicians incorporate genetic profiling
into practice for eligible patients.
Abstract: Advances in the use of health care technology have
resulted in increased adverse events (AEs) related to the use of
medical devices. The study focused on the existing reporting systems.
This study was conducted in a tertiary care public sector hospital.
Devices included Syringe infusion pumps, Cardiac monitors, Pulse
oximeters, Ventilators and Defibrillators. A total of 211 respondents
were recruited. Interviews were held with 30 key informants. Medical
records were scrutinized. Relevant statistical tests were used.
Resident doctors reported maximum frequency of AEs, followed
by nurses; and least by consultants. A significant association was
found between the cadre of health care personnel and awareness that
the patients and bystanders have a risk of sustaining AE. Awareness
regarding reporting of AEs was low, and it was generally done
verbally. Other critical findings are discussed in the light of the
barriers to reporting, reasons for non-compliance, recording system,
and so on.
Abstract: Conservation works in Malaysia that is procured by
public organisation usually follow the traditional approach where the
works are tendered based on Bills of Quantities (BQ). One of the
purposes of tendering is to enable the selection of a competent
contractor that offers a competitive price. While competency of the
contractors are assessed by their technical knowledge, experience and
track records, the assessment of pricing will be dependent on the
tender amount. However, the issue currently faced by the
conservation works sector is the difficulty in assessing the
competitiveness and reasonableness of the tender amount due to the
high variance between the tenders amount. Thus, this paper discusses
the factors that cause difficulty to the tenderers in pricing
competitively in a bidding exercise for conservation tenders. Data on
tendering is collected from interviews with conservation works
contractors to gain in-depth understanding of the barriers faced in
pricing tenders of conservation works. Findings from the study lent
support to the contention that the variance of tender amount is very
high amongst tenderers. The factors identified in the survey are the
format of BQ, hidden works, experience and labour and material
costs.
Abstract: In this paper, two options of anodic alumina barrier
layer thinning have been demonstrated. The approaches varied with
the duration of the voltage step. It was found that too long step of the
barrier layer thinning process leads to chemical etching of the
nanopores on their top. At the bottoms pores are not fully opened
what is disadvantageous for further applications in nanofabrication.
On the other hand, while the duration of the voltage step is controlled
by the current density (value of the current density cannot exceed
75% of the value recorded during previous voltage step) the pores are
fully opened. However, pores at the bottom obtained with this
procedure have smaller diameter, nevertheless this procedure
provides electric contact between the bare aluminum (substrate) and
electrolyte, what is suitable for template assisted electrodeposition,
one of the most cost-efficient synthesis method in nanotechnology.
Abstract: The contact resistance between source/drain electrodes
and semiconductor layer is an important parameter affecting electron
transporting performance in the thin film transistor (TFT). In this
work, we introduced a transparent and the solution prossable
single-walled carbon nanotube (SWCNT)/Al-doped ZnO nano particle
(AZO NP) bilayer electrodes showing low contact resistance with
indium-oxide (In2O3) sol gel thin film. By inserting low work function
AZO NPs into the interface between the SWCNTs and the In2O3 which
has a high energy barrier, we could obtain an electrical Ohmic contact
between them. Finally, with the SWCNT-AZO NP bilayer electrodes,
we successfully fabricated a TFT showing a field effect mobility of
5.38 cm2/V·s at 250°C.
Abstract: Replacement of plastics used in the food industry
seems to be a serious issue to overcome mainly the environmental
problems in recent years. This study investigates the hydrophilicity
and permeability properties of starch biopolymer which ethylene
vinyl alcohol (EVOH) (0-10%) and nanocrystalline cellulose (NCC)
(1-15%) were used to enhance its properties. Starch -EVOH
nanocomposites were prepared by casting method in different
formulations. NCC production by acid hydrolysis was confirmed by
scanning electron microscopy. Solubility, water vapor permeability,
water vapor transmission rate and moisture absorbance were
measured on each of the nanocomposites. The results were analyzed
by SAS software. The lowest moisture absorbance was measured in
pure starch nanocomposite containing 8% NCC. The lowest
permeability to water vapor belongs to starch nanocomposite
containing 8% NCC and the sample containing 7.8% EVOH and 13%
NCC. Also the lowest solubility was observed in the composite
contains the highest amount of EVOH. Applied Process resulted in
production of bio films which have good resistance to water vapor
permeability and solubility in water. The use of NCC and EVOH
leads to reduced moisture absorbance property of the biofilms.
Abstract: Background: Taiwan now is an aging society. Research
on the elderly should not be confined to caring for seniors, but should
also be focused on ways to improve health and the quality of life.
Senior citizens who participate in volunteer services could become
less lonely, have new growth opportunities, and regain a sense of
accomplishment. Thus, the question of how to get the elderly to
participate in volunteer service is worth exploring. Objective: Apply
the Transtheoretical Model to understand stages of change in regular
volunteer service and voluntary service behaviour among the seniors.
Methods: 1525 adults over the age of 65 from the Renai district of
Keelung City were interviewed. The research tool was a
self-constructed questionnaire, and individual interviews were
conducted to collect data. Then the data was processed and analyzed
using the IBM SPSS Statistics 20 (Windows version) statistical
software program. Results: In the past six months, research subjects
averaged 9.92 days of volunteer services. A majority of these elderly
individuals had no intention to change their regular volunteer services.
We discovered that during the maintenance stage, the self-efficacy for
volunteer services was higher than during all other stages, but
self-perceived barriers were less during the preparation stage and
action stage. Self-perceived benefits were found to have an important
predictive power for those with regular volunteer service behaviors in
the previous stage, and self-efficacy was found to have an important
predictive power for those with regular volunteer service behaviors in
later stages. Conclusions/Implications for Practice: The research
results support the conclusion that community nursing staff should
group elders based on their regular volunteer services change stages
and design appropriate behavioral change strategies.
Abstract: To practically apply vacuum insulation panels (VIPs)
to buildings or home appliances, VIPs have demanded long-term
lifespan with outstanding insulation performance. Service lives of
VIPs enveloped with Al-foil and three-layer Al-metallized envelope
are calculated. For Al-foil envelope, the service life is longer but edge
conduction is too large compared with the Al-metallized envelope. To
increase service life even more, the proposed double enveloping
method and metal-barrier-added enveloping method are further
analyzed. The service lives of the VIP to employ two enveloping
methods are calculated. Also, pressure increase and thermal insulation
performance characteristics are investigated. For the metalbarrier-
added enveloping method, effective thermal conductivity
increase with time is close to that of Al-foil envelope, especially, for
getter-inserted VIPs. For double enveloping method, if water vapor is
perfectly adsorbed, the effect of service life enhancement becomes
much greater. From these methods, the VIP can be guaranteed for
service life of more than 20 years.
Abstract: E-business technologies, whereby business
transactions are conducted remotely using the Internet, present
unique opportunities and challenges for business. E-business
technologies are applicable to a wide range of organizations and
small and medium-sized enterprises (SMEs) are no exception. There
is an established body of literature about e-business, looking at
definitions, concepts, benefits and challenges. In general, however,
the research focus has been on larger organizations, not SMEs. In an
attempt to redress the balance of research, this paper looks at ebusiness
technologies specifically from a small business perspective.
It seeks to identify the possible barriers that SMEs might face when
considering adoption of the e-business concept and practice as part of
their business process change initiatives and implementation. To
facilitate analysis of these barriers a conceptual framework has been
developed which outlines the key conceptual and practical challenges
of e-business implementation in SMEs. This is developed following a
literature survey comprised of three categories: characteristics of
SMEs, issues of IS/IT use in SMEs and general e-business adoption
and implementation issues. The framework is then empirically
assessed against 7 SMEs who have yet to implement e-business or
whose e-business efforts have been unsatisfactory. Conclusions from
the case studies can be used to verify the framework, and set
parameters for further larger scale empirical investigation.
Abstract: Climate change would cause mean sea level to rise +1
m by 2100. To prevent coastal floods resulting from the sea level
rising, different flood control structures have been built, with
acceptable protection levels. Gothenburg with the River Göta älv
located on the southwest coast of Sweden is a vulnerable city to the
accelerated rises in mean sea level. We evaluated using a sea barrage
in the River Göta älv to protect Gothenburg during this century. The
highest sea level was estimated to 2.95 m above the current mean sea
level by 2100. To verify flood protection against such high sea levels,
both barriers have to be closed. To prevent high water level in the
River Göta älv reservoir, the barriers would be open when the sea
level is low. The suggested flood control structures would
successfully protect the city from flooding events during this century.
Abstract: Vertical slotted walls can be used as permeable
breakwaters to provide economical and environmental protection
from undesirable waves and currents inside the port. The permeable
breakwaters are partially protection and have been suggested to
overcome the environmental disadvantages of fully protection
breakwaters. For regular waves a semi-analytical model is based on
an eigenfunction expansion method and utilizes a boundary condition
at the surface of each wall are developed to detect the energy
dissipation through the slots. Extensive laboratory tests are carried
out to validate the semi-analytic models. The structure of the physical
model contains two walls and it consists of impermeable upper and
lower part, where the draft is based a decimal multiple of the total
depth. The middle part is permeable with a porosity of 50%. The
second barrier is located at a distant of 0.5, 1, 1.5 and 2 times of the
water depth from the first one. A comparison of the theoretical results
with previous studies and experimental measurements of the present
study show a good agreement and that, the semi-analytical model is
able to adequately reproduce most the important features of the
experiment.
Abstract: Many organizations are opting to adopt Open Source Software (OSS) as it is the current trend to rely on each other rather than on companies (Software vendors). It is a clear shift from organizations to individuals, the concept being to rely on collective participation rather than companies/vendors.
The main objectives of this research are 1) to identify the current level of OSS usage in Sultan Qaboos University; 2) to identify the potential benefits of using OSS in educational institutes; 3) to identify the OSS applications that are most likely to be used within an educational institute; 4) to identify the existing and potential barriers to the successful adoption of OSS in education.
To achieve these objectives a two-stage research method was conducted. First a rigorous literature review of previously published material was performed (interpretive/descriptive approach), and then a set of interviews were conducted with the IT professionals at Sultan Qaboos University in Oman in order to explore the extent and nature of their usage of OSS.
Abstract: Amongst the many priorities facing Libya following the 2011 uprising is the provision of a transport infrastructure that will meet the nation’s needs and not undermine its prospects for economic prosperity as with many developing economies non-technical issues such as management, planning and financing are the major barriers to the efficient and effective provision of transport infrastructure. This is particularly true in the case of the effective incorporation of sustainability criteria, and the research upon which this paper is based involves the examination of alternative ways of approaching this problem. It is probably fair to say that criteria that relate to sustainability have not, historically, featured strongly in Libya’s approach to the development of its transport infrastructure. However, the current reappraisal of how best to redevelop the country’s transport infrastructure that has been afforded by recent events may offer the opportunity to alter this. The research examines recent case studies from a number of countries to explore ways in which sustainability has been included as a criterion for planning and procurement decisions. There will also be an in-depth investigation into the Libyan planning and legislative context to examine the feasibility of the introduction of such sustainability criteria into the process of planning and procurement of Libya’s transport infrastructure.
Abstract: The aim of the current research was to determine
quality parameters changes of dried venison during storage. Protein,
fat and moisture content dynamics as well microbiological quality
was analyzed. For the experiments the meat (0.02×4.00×7.00 cm)
pieces were marinated in “teriyaki sauce” marinade (composition:
teriyaki sauce, sweet and sour sauce, taco sauce, soy sauce, American
BBQ sauce hickory, sesame oil, garlic, garlic salt, tabasco red pepper
sauce) at 4±2°C temperature for 48±1h. Sodium monophosphate
(E339) was also added in part of marinade to improve the meat
textural properties. After marinating, meat samples were dried in
microwave-vacuum drier MUSSON–1, packaged in vacuum pouches
made from polymer film (PA/PE) with barrier properties and storage
for 4 months at 18±1°C temperature in dark place. Dried venison
samples were analyzed after 0, 35, 91 and 112 days of storage.
During the storage total plate counts of dried venison samples
significantly (p
Abstract: The paper is focused on testing of the poly(vinyl butyral) (PVB) layer which had the function of a CO2 insulating protection against concrete and mortar carbonation. The barrier efficiency of PVB was verified by the measurement of diffusion characteristics. Two different types of PVB were tested; original extruded PVB sheet and PVB sheet made from PVB dispersion which was obtained from recycled windshields. The work deals with the testing CO2 diffusion when polymer sheets were exposed to a CO2 atmosphere (10% v/v CO2) with 0% RH. The excellent barrier capability against CO2 permeability of original and also recycled types of PVB layers was observed. This application of PVB waste can bring advantageous use in civil engineering and significant environmental contribution.