Abstract: One of the basic concepts in marketing is the concept
of meeting customers- needs. Since customer satisfaction is essential
for lasting survival and development of a business, screening and
observing customer satisfaction and recognizing its underlying
factors must be one of the key activities of every business.
The purpose of this study is to recognize the drivers that effect
customer satisfaction in a business-to-business situation in order to
improve marketing activities. We conducted a survey in which 93
business customers of a manufacturer of Diesel Generator in Iran
participated and they talked about their ideas and satisfaction of
supplier-s services related to its products. We developed the measures
for drivers of satisfaction first by as investigative research (by means
of feedback from executives and customers of sponsoring firm). Then
based on these measures, we created a mail survey, and asked the
respondents to explain their opinion about the sponsoring firm which
was a supplier of diesel generator and similar products. Furthermore,
the survey required the participants to mention their functional areas
and their company features.
In Conclusion we found that there are three drivers for customer
satisfaction, which are reliability, information about product, and
commercial features. Buyers/users from different functional areas
attribute different degree of importance to the last two drivers. For
instance, people from buying and management areas believe that
commercial features are more important than information about
products. But people in engineering, maintenance and production
areas believe that having information about products is more
important than commercial aspects. Marketing experts should
consider the attribute of customers regarding information about the
product and commercial features to improve market share.
Abstract: This paper proposes a delay-dependent leader-following consensus condition of multi-agent systems with both communication delay and probabilistic self-delay. The proposed methods employ a suitable piecewise Lyapunov-Krasovskii functional and the average dwell time approach. New consensus criterion for the systems are established in terms of linear matrix inequalities (LMIs) which can be easily solved by various effective optimization algorithms. Numerical example showed that the proposed method is effective.
Abstract: Recommender Systems act as personalized decision
guides, aiding users in decisions on matters related to personal taste.
Most previous research on Recommender Systems has focused on the
statistical accuracy of the algorithms driving the systems, with no
emphasis on the trustworthiness of the user. RS depends on
information provided by different users to gather its knowledge. We
believe, if a large group of users provide wrong information it will
not be possible for the RS to arrive in an accurate conclusion. The
system described in this paper introduce the concept of Testing the
knowledge of user to filter out these “bad users".
This paper emphasizes on the mechanism used to provide robust
and effective recommendation.
Abstract: This research tries to analyze the role that knowledge
about foreign markets has in increasing firms- exports in clustered
spaces. We consider two interrelated sources of knowledge: firms-
direct experience and indirect experience from other clustered firms –
export externalities. In particular, it is proposed that firms would
improve their export performance by accessing to export externalities
if they have some previous direct experience that allows them to
identify, understand and exploit them. Also, we propose that this
positive influence of previous direct experience on export
externalities keeps only up to a point, where it becomes negative,
creating an inverted “U" shape. Empirical evidence gathered among
wine producers located in La Rioja tends to confirm that firms enjoy
of export externalities if they have export experience along several
years and countries increase their export performance. While this
relationship becomes less relevant as they develop a higher
experience, we could not confirm the existence of a curvilinear
relationship in their influence on export externalities and export
performance.
Abstract: This study evaluates the performance of horizontal
subsurface flow constructed wetland (HSSF-CW) for the removal of
chlorinated resin and fatty acids (RFAs) from pulp and paper mill
wastewater. The dimensions of the treatment system were 3.5 m x 1.5
m x 0.28 m with surface area of 5.25 m2, filled with fine sand and
gravel. The cell was planted with an ornamental plant species Canna
indica. The removal efficiency of chlorinated RFAs was in the range
of 92-96% at the hydraulic retention time (HRT) of 5.9 days. Plant
biomass and soil (sand and gravel) were analyzed for chlorinated
RFAs content. No chlorinated RFAs were detected in plant biomass
but detected in soil samples. Mass balance studies of chlorinated
RFAs in HSSF-CW were also carried out.
Abstract: Computer modeling has played a unique role in
understanding electrocardiography. Modeling and simulating cardiac
action potential propagation is suitable for studying normal and
pathological cardiac activation. This paper presents a 2-D Cellular
Automata model for simulating action potential propagation in
cardiac tissue. We demonstrate a novel algorithm in order to use
minimum neighbors. This algorithm uses the summation of the
excitability attributes of excited neighboring cells. We try to
eliminate flat edges in the result patterns by inserting probability to
the model. We also preserve the real shape of action potential by
using linear curve fitting of one well known electrophysiological
model.
Abstract: Landslide susceptibility map delineates the potential
zones for landslide occurrence. Previous works have applied
multivariate methods and neural networks for mapping landslide
susceptibility. This study proposed a new approach to integrate
decision tree model and spatial cluster statistic for assessing landslide
susceptibility spatially. A total of 2057 landslide cells were digitized
for developing the landslide decision tree model. The relationships of
landslides and instability factors were explicitly represented by using
tree graphs in the model. The local Getis-Ord statistics were used to
cluster cells with high landslide probability. The analytic result from
the local Getis-Ord statistics was classed to create a map of landslide
susceptibility zones. The map was validated using new landslide data
with 482 cells. Results of validation show an accuracy rate of 86.1% in
predicting new landslide occurrence. This indicates that the proposed
approach is useful for improving landslide susceptibility mapping.
Abstract: An intuitive user interface for the teleoperation of mobile rescue robots is one key feature for a successful exploration of inaccessible and no-go areas. Therefore, we have developed a novel framework to embed a flexible and modular user interface into a complete 3-D virtual reality simulation system. Our approach is based on a client-server architecture to allow for a collaborative control of the rescue robot together with multiple clients on demand. Further, it is important that the user interface is not restricted to any specific type of mobile robot. Therefore, our flexible approach allows for the operation of different robot types with a consistent concept and user interface. In laboratory tests, we have evaluated the validity and effectiveness of our approach with the help of two different robot platforms and several input devices. As a result, an untrained person can intuitively teleoperate both robots without needing a familiarization time when changing the operating robot.
Abstract: In this paper, a simulated annealing algorithm has been developed to optimize machining parameters in turning operation on cylindrical workpieces. The turning operation usually includes several passes of rough machining and a final pass of finishing. Seven different constraints are considered in a non-linear model where the goal is to achieve minimum total cost. The weighted total cost consists of machining cost, tool cost and tool replacement cost. The computational results clearly show that the proposed optimization procedure has considerably improved total operation cost by optimally determining machining parameters.
Abstract: The asymmetric trafc between uplink and downlink
over recent mobile communication systems has been conspicuous because
of providing new communication services. This paper proposes
an asymmetric trafc accommodation scheme adopting a multihop
cooperative transmission technique for CDMA/FDD cellular networks.
The proposed scheme employs the cooperative transmission
technique in the already proposed downlink multihop transmissions
for the accommodation of the asymmetric trafc, which utilizes
the vacant uplink band for the downlink relay transmissions. The
proposed scheme reduces the transmission power at the downlink
relay transmissions and then suppresses the interference to the uplink
communications, and thus, improves the uplink performance. The
proposed scheme is evaluated by computer simulation and the results
show that it can achieve better throughput performance.
Abstract: We present a non standard Euclidean vehicle
routing problem adding a level of clustering, and we revisit the use
of self-organizing maps as a tool which naturally handles such
problems. We present how they can be used as a main operator
into an evolutionary algorithm to address two conflicting
objectives of route length and distance from customers to bus stops
minimization and to deal with capacity constraints. We apply the
approach to a real-life case of combined clustering and vehicle
routing for the transportation of the 780 employees of an
enterprise. Basing upon a geographic information system we
discuss the influence of road infrastructures on the solutions
generated.
Abstract: The intelligent fuzzy input estimator is used to estimate
the input force of the rigid bar structural system in this study. The
fuzzy Kalman filter without the input term and the fuzzy weighting
recursive least square estimator are two main portions of this method.
The practicability and accuracy of the proposed method were verified
with numerical simulations from which the input forces of a rigid bar
structural system were estimated from the output responses. In order to
examine the accuracy of the proposed method, a rigid bar structural
system is subjected to periodic sinusoidal dynamic loading. The
excellent performance of this estimator is demonstrated by comparing
it with the use of difference weighting function and improper the
initial process noise covariance. The estimated results have a good
agreement with the true values in all cases tested.
Abstract: This paper presents dynamic voltage collapse prediction on an actual power system using support vector machines.
Dynamic voltage collapse prediction is first determined based on the PTSI calculated from information in dynamic simulation output. Simulations were carried out on a practical 87 bus test system by considering load increase as the contingency. The data collected from the time domain simulation is then used as input to the SVM in which support vector regression is used as a predictor to determine the
dynamic voltage collapse indices of the power system. To reduce training time and improve accuracy of the SVM, the Kernel function type and Kernel parameter are considered. To verify the
effectiveness of the proposed SVM method, its performance is compared with the multi layer perceptron neural network (MLPNN). Studies show that the SVM gives faster and more accurate results for dynamic voltage collapse prediction compared with the MLPNN.
Abstract: The aim of this contribution is to present a new
approach in modeling the electrical activity of the human heart. A
recurrent artificial neural network is being used in order to exhibit a
subset of the dynamics of the electrical behavior of the human heart.
The proposed model can also be used, when integrated, as a
diagnostic tool of the human heart system.
What makes this approach unique is the fact that every model is
being developed from physiological measurements of an individual.
This kind of approach is very difficult to apply successfully in many
modeling problems, because of the complexity and entropy of the
free variables describing the complex system. Differences between
the modeled variables and the variables of an individual, measured at
specific moments, can be used for diagnostic purposes. The sensor
fusion used in order to optimize the utilization of biomedical sensors
is another point that this paper focuses on. Sensor fusion has been
known for its advantages in applications such as control and
diagnostics of mechanical and chemical processes.
Abstract: Shape optimization of the airfoil with high aspect ratio
of long endurance unmanned aerial vehicle (UAV) is performed by the
multi-objective optimization technology coupled with computational
fluid dynamics (CFD). For predicting the aerodynamic characteristics
around the airfoil the high-fidelity Navier-Stokes solver is employed
and SMOGA (Simple Multi-Objective Genetic Algorithm), which is
developed by authors, is used for solving the multi-objective
optimization problem. To obtain the optimal solutions of the design
variable (i.e., sectional airfoil profile, wing taper ratio and sweep) for
high performance of UAVs, both the lift and lift-to-drag ratio are
maximized whereas the pitching moment should be minimized,
simultaneously. It is found that the lift force and lift-to-drag ratio are
linearly dependent and a unique and dominant solution are existed.
However, a trade-off phenomenon is observed between the lift-to-drag
ratio and pitching moment. As the result of optimization, sixty-five
(65) non-dominated Pareto individuals at the cutting edge of design
spaces that is decided by airfoil shapes can be obtained.
Abstract: Saffron (Crocus sativus) is cultivated as spices,
medicinal and aromatic plant species. At autumn season, heavy
rainfall can cause flooding stress and inhibits growth of saffron. Thus
this research was conducted to study the effect of silver ion (as an
ethylene inhibitor) on growth of saffron under flooding conditions.
The corms of saffron were soaked with one concentration of nano
silver (0, 40, 80 or 120 ppm) and then planting under flooding stress
or non flooding stress conditions. Results showed that number of
roots, root length, root fresh and dry weight, leaves fresh and dry
weight were reduced by 10 day flooding stress. Soaking saffron
corms with 40 or 80 ppm concentration of nano silver rewarded the
effect of flooding stress on the root number, by increasing it.
Furthermore, 40 ppm of nano silver increased root length in stress.
Nano silver 80 ppm in flooding stress, increased leaves dry weight.
Abstract: The purpose of this paper was to study motivation
factors affecting job performance effectiveness. This paper drew
upon data collected from an Internal Audit Staffs of Internal Audit
Line of Head Office of Krung Thai Public Company Limited.
Statistics used included frequency, percentage, mean and standard
deviation, t-test, and one-way ANOVA test. The finding revealed that
the majority of the respondents were female of 46 years of age and
over, married and live together, hold a bachelor degree, with an
average monthly income over 70,001 Baht. The majority of
respondents had over 15 years of work experience. They generally
had high working motivation as well as high job performance
effectiveness.
The hypotheses testing disclosed that employees with different
working status had different level of job performance effectiveness at
a 0.01 level of significance. Working motivation factors had an effect
on job performance in the same direction with high level. Individual
working motivation included working completion, reorganization,
working progression, working characteristic, opportunity,
responsibility, management policy, supervision, relationship with
their superior, relationship with co-worker, working position,
working stability, safety, privacy, working conditions, and payment.
All of these factors related to job performance effectiveness in the
same direction with medium level.
Abstract: Urbanization and regionalization are two different
approaches when it comes to economical structures and development,
infrastructure and mobility, quality of life and living, education,
social cohesion and many other topics. At first glance, the structures
associated with urbanization and regionalization seems to be
contradicting. This paper discusses possibilities of transfer and
cooperation between rural and urban structures. An empirical
investigation contributed to reveal scenarios of supposable forms of
exchange and cooperation of remote rural areas and big cities.
Abstract: The communication networks development and
advancement during two last decades has been toward a single goal
and that is gradual change from circuit-switched networks to packed
switched ones. Today a lot of networks operates are trying to
transform the public telephone networks to multipurpose packed
switch. This new achievement is generally called "next generation
networks". In fact, the next generation networks enable the operators
to transfer every kind of services (sound, data and video) on a
network. First, in this report the definition, characteristics and next
generation networks services and then ad-hoc networks role in the
next generation networks are studied.
Abstract: An n×n matrix is called an N1 0 -matrix if all principal minors are non-positive and each entry is non-positive. In this paper, we study the partial non-combinatorially symmetric N1 0 -matrix completion problems if the graph of its specified entries is a transitive tournament or a double cycle. In general, these digraphs do not have N1 0 -completion. Therefore, we have given sufficient conditions that guarantee the existence of the N1 0 -completion for these digraphs.