Abstract: E-business technologies, whereby business
transactions are conducted remotely using the Internet, present
unique opportunities and challenges for business. E-business
technologies are applicable to a wide range of organizations and
small and medium-sized enterprises (SMEs) are no exception. There
is an established body of literature about e-business, looking at
definitions, concepts, benefits and challenges. In general, however,
the research focus has been on larger organizations, not SMEs. In an
attempt to redress the balance of research, this paper looks at ebusiness
technologies specifically from a small business perspective.
It seeks to identify the possible barriers that SMEs might face when
considering adoption of the e-business concept and practice as part of
their business process change initiatives and implementation. To
facilitate analysis of these barriers a conceptual framework has been
developed which outlines the key conceptual and practical challenges
of e-business implementation in SMEs. This is developed following a
literature survey comprised of three categories: characteristics of
SMEs, issues of IS/IT use in SMEs and general e-business adoption
and implementation issues. The framework is then empirically
assessed against 7 SMEs who have yet to implement e-business or
whose e-business efforts have been unsatisfactory. Conclusions from
the case studies can be used to verify the framework, and set
parameters for further larger scale empirical investigation.
Abstract: E-service quality plays a significant role to achieve
success or failure in any organization, offering services online. It will
increase the competition among the organizations, to attract the
customers on the basis of the quality of service provided by the
organization. Better e-service quality will enhance the relationship
with customers and their satisfaction. So the measurement of eservice
quality is very important but it is a complex process due to
the complex nature of services. Literature predicts that there is a lack
of universal definition of e-service quality. The e-service quality
measures in banking have great importance in achieving high
customer base. This paper proposes a conceptual model for
measuring e-service quality in Indian Banking Industry. Nine
dimensions reliability, ease of use, personalization, security and trust,
website aesthetic, responsiveness, contact and fulfillment had been
identified. The results of this paper may help to develop a proper
scale to measure the e-service quality in Indian Banking Industry,
which may assist to maintain and improve the performance and
effectiveness of e-service quality to retain customers.
Abstract: Enterprise Architecture (EA) Implementation
Methodologies have become an important part of EA projects.
Several implementation methodologies have been proposed, as a
theoretical and practical approach, to facilitate and support the
development of EA within an enterprise. A significant question when
facing the starting of EA implementation is deciding which
methodology to utilize. In order to answer this question, a framework
with several criteria is applied in this paper for the comparative
analysis of existing EA implementation methodologies. Five EA
implementation methodologies including: EAP, TOGAF, DODAF,
Gartner, and FEA are selected in order to compare with proposed
framework. The results of the comparison indicate that those
methodologies have not reached a sufficient maturity as whole due to
lack of consideration on requirement management, maintenance,
continuum, and complexities in their process. The framework has
also ability for the evaluation of any kind of EA implementation
methodologies.
Abstract: The purpose of this paper is to evaluate the positive
impact of SHRM practices and transformational leadership style on
employees job satisfaction and to develop a conceptual understanding
of the moderating role of transformational leadership between the
relationship of SHRM practices and employees job satisfaction. This
study focuses on four SHRM practices that have positive relationship
with employee’s job satisfaction.
Abstract: Maturity models, used descriptively to explain
changes in reality or normatively to guide managers to make
interventions to make organizations more effective and efficient, are
based on the principles of statistical quality control and PDCA
continuous improvement (Plan, Do, Check, Act). Some frameworks
developed over the concept of maturity models include COBIT,
CMM, and ITIL.
This paper presents some limitations of traditional maturity
models, most of them related to the mechanistic and reductionist
principles over which those models are built. As systems theory helps
the understanding of the dynamics of organizations and
organizational change, the development of a systemic maturity model
can help to overcome some of those limitations.
This document proposes a systemic maturity model, based on a
systemic conceptualization of organizations, focused on the study of
the functioning of the parties, the relationships among them, and their
behavior as a whole. The concept of maturity from the system theory
perspective is conceptually defined as an emergent property of the
organization, which arises as a result of the degree of alignment and
integration of their processes. This concept is operationalized through
a systemic function that measures the maturity of organizations, and
finally validated by the measuring of maturity in some organizations.
For its operationalization and validation, the model was applied to
measure the maturity of organizational Governance, Risk and
Compliance (GRC) processes.
Abstract: The Lean Environmental Management Integration
System (LEMIS) framework development is integration between lean
core element and ISO 14001. The curiosity on the relationship
between continuous improvement and sustainability of lean
implementation has influenced this study toward LEMIS.
Characteristic of ISO 14001 standard clauses and core elements of
lean principles are explored from past studies and literature reviews.
Survey was carried out on ISO 14001 certified companies to examine
continual improvement by implementing the ISO 14001 standard.
The study found that there is a significant and positive relationship
between Lean Principles: value, value stream, flow, pull and
perfection with the ISO 14001 requirements. LEMIS is significant to
support the continuous improvement and sustainability. The
integration system can be implemented to any manufacturing
company. It gives awareness on the importance on why organizations
need to sustain its environmental management system. In the
meantime, the lean principle can be adapted in order to streamline
daily activities of the company. Throughout the study, it had proven
that there is no sacrifice or trade-off between lean principles with ISO
14001 requirements. The framework developed in the study can be
further simplified in the future, especially the method of crossing
each sub requirements of ISO 14001 standard with the core elements
of Lean principles in this study.
Abstract: In today’s era, it is no news that organizations should
demonstrate honest conduct as well as ethical administration.
Therefore, the concept of corporate social responsibility
(subsequently CSR) has created its tag upon the company’s focal
point as well as marketing communications, and will continue in the
future. The importance of CSR has increased in the last decade, and
this concept has attracted global attention. The notion of CSR has
strategic significance for many organizations. However, businesses
are not adapting the activities of CSR that benefit to all of its
stakeholders (including society). The main reason is the practitioners
are unfortunately unable to comprehend its importance; and
therefore, the activities of the CSR are so detached from the business
activities. Hence, it is required to develop an understanding that the
activities of CSR are not only beneficial for the society but it also
benefit to business. This paper focuses on the concept of strategic
CSR, and develops a theoretical framework that will help
practitioners to filter and chose the activities of CSR that are strategic
in nature.
Abstract: Many studies have revealed the fact of the complexity
of ontology building process. Therefore there is a need for a new
approach which one of that addresses the socio-technical aspects in the
collaboration to reach a consensus. Meta-design approach is
considered applicable as a method in the methodological model of
socio-technical ontology engineering. Principles in the meta-design
framework are applied in the construction phases of the ontology. A
web portal is developed to support the meta-design principles
requirements. To validate the methodological model semantic web
applications were developed and integrated in the portal and also used
as a way to show the usefulness of the ontology. The knowledge based
system will be filled with data of Indonesian medicinal plants. By
showing the usefulness of the developed ontology in a semantic web
application, we motivate all stakeholders to participate in the
development of knowledge based system of medicinal plants in
Indonesia.
Abstract: In an urban area the location allocation of emergency
services mobile units, such as ambulances, police patrol cars must be
designed so as to achieve a prompt response to demand locations.
In this paper the partition of a given urban network into distinct
sub-networks is performed such that the vertices in each component
are close and simultaneously the sums of the corresponding
population in the sub-networks are almost uniform. The objective
here is to position appropriately in each sub-network a mobile
emergency unit in order to reduce the response time to the demands.
A mathematical model in framework of graph theory is developed.
In order to clarify the corresponding method a relevant numerical
example is presented on a small network.
Abstract: This paper is drawn from a wider study of the
management of gender, age and disability diversity in the banking
sector in the Kingdom of Saudi Arabia (KSA), which aims to develop
a framework for diversity management (DM) in this sector. The
paper focuses on the management of disability diversity. The purpose
of the paper is to assist in understanding disability DM in the banking
sector in KSA and to make suggestions for its enhancement. Hence, it
contributes to filling a research gap, as there is a dearth of literature
on disability DM, in KSA in general, and in the banking sector
specifically.
Discrimination against people with disabilities is a social issue that
has not been entirely overcome in any society. However, in KSA,
Islam informs almost every aspect of daily life including work, and
Islam is against discrimination. Hence, in KSA, there are regulations
to accommodate people with disabilities; however, employers are still
free not to hire job applicants with disabilities specifically because of
their condition. Indeed, disabled people are almost entirely absent
from the labour market.
There are 12 Saudi-owned or part-Saudi-owned banks in KSA and
two managers from each of these were interviewed, making a total of
24. The interviews aimed to investigate empirically the understanding
of managers in the banking sector in KSA of diversity management,
including disability DM, in the banking sector. The interview data
were analysed using thematic analysis. Two interviewees stated that
banks used the employment of people with disabilities to enhance
their corporate image, while five expressed the opinion that disabled
employees could contribute to the bank provided they did not have to
deal with customers face-to-face. Nine of the interviewees perceived
that disabled employees could be of value to the bank for their own
sake, not only in ‘behind the scenes’ roles. Another two interviewees
mentioned that employing disabled people could be part of the bank’s
community service programme and one thought it would be part of
the bank’s Saudisation efforts. The remaining five interviewees did
not know how disabled people could contribute to the bank.
The findings show that disability DM in the banking sector in
KSA is a relatively new concept, and is not yet well understood. In
the light of the findings, in order to achieve the purpose of the paper,
the following suggestions were made for the enhancement of
disability DM in the banking sector in KSA. A change in attitudes
towards disabled people is necessary. Such a change in the workplace
can only be achieved if a top-down approach is taken to the
integration of disabled people. Hence, it is suggested that
management and employees follow a course in disability awareness.
Further, a diversity officer in the HR department could enhance the
integration of disabled people into the banking workforce. It is also
suggested that greater government support is required through closely
monitored and enforced anti-discrimination legislation. Moreover,
flexible working arrangements such as part-time work would
facilitate the employment of disabled people and benefit other groups
of employees.
Abstract: This study discovers a novel framework of individual
level technology adoption known as I-P (Individual- Privacy) towards
health information application in Smart National Identity Card. Many
countries introduced smart national identity card (SNIC) with various
applications such as health information application embedded inside
it. However, the degree to which citizens accept and use some of the
embedded applications in smart national identity remains unknown to
many governments and application providers as well. Moreover, the
factors of trust, perceived risk, Privacy concern and perceived
credibility need to be incorporated into more comprehensive models
such as extended Unified Theory of Acceptance and Use of
Technology known as UTAUT2. UTAUT2 is a mainly widespread
and leading theory up to now. This research identifies factors
affecting the citizens’ behavioural intention to use health information
application embedded in SNIC and extends better understanding on
the relevant factors that the government and the application providers
would need to consider in predicting citizens’ new technology
acceptance in the future. We propose a conceptual framework by
combining the UTAUT2 and Privacy Calculus Model constructs and
also adding perceived credibility as a new variable. The proposed
framework may provide assistance to any government planning,
decision, and policy makers involving e-government projects.
Empirical study may be conducted in the future to provide proof and
empirically validate this I-P framework.
Abstract: Recently, an increasing number of researchers have
been focusing on working out realistic solutions to sustainability
problems. As sustainability issues gain higher importance for
organisations, the management of such decisions becomes critical.
Knowledge representation is a fundamental issue of complex
knowledge based systems. Many types of sustainability problems
would benefit from models based on experts’ knowledge. Cognitive
maps have been used for analyzing and aiding decision making. A
cognitive map can be made of almost any system or problem. A
fuzzy cognitive map (FCM) can successfully represent knowledge
and human experience, introducing concepts to represent the essential
elements and the cause and effect relationships among the concepts to
model the behaviour of any system. Integrated waste management
systems (IWMS) are complex systems that can be decomposed to
non-related and related subsystems and elements, where many factors
have to be taken into consideration that may be complementary,
contradictory, and competitive; these factors influence each other and
determine the overall decision process of the system. The goal of the
present paper is to construct an efficient IWMS which considers
various factors. The authors’ intention is to propose an expert based
system design approach for implementing expert decision support in
the area of IWMSs and introduces an appropriate methodology for
the development and analysis of group FCM. A framework for such a
methodology consisting of the development and application phases is
presented.
Abstract: The study was conducted to produce case studies from
the Malaysian public universities stands point East Coast of
Malaysia. The aim of this study is to analyze the effects of
knowledge management on human capital toward organizational
innovation. The focus point of this study is on the management
member in the faculties of these three Malaysian Public Universities
in the East Coast state of Peninsular Malaysia. In this case,
respondents who agreed to further participate in the research will be
invited to a one-hour face-to-face semi-structured, in-depth interview.
As a result, the sample size for this study was 3 deans of Faculty of
Management. Lastly, this study tries to recommend the framework of
organizational innovation in Malaysian Public Universities.
Abstract: In MANET, mobile nodes communicate with each
other using the wireless channel where transmission takes place with
significant interference. The wireless medium used in MANET is a
shared resource used by all the nodes available in MANET. Packet
reserving is one important resource management scheme which
controls the allocation of bandwidth among multiple flows through
node cooperation in MANET. This paper proposes packet reserving
and clogging control via Routing Aware Packet Reserving (RAPR)
framework in MANET. It mainly focuses the end-to-end routing
condition with maximal throughput. RAPR is complimentary system
where the packet reserving utilizes local routing information
available in each node. Path setup in RAPR estimates the security
level of the system, and symbolizes the end-to-end routing by
controlling the clogging. RAPR reaches the packet to the destination
with high probability ratio and minimal delay count. The standard
performance measures such as network security level,
communication overhead, end-to-end throughput, resource utilization
efficiency and delay measure are considered in this work. The results
reveals that the proposed packet reservation and clogging control via
Routing Aware Packet Reserving (RAPR) framework performs well
for the above said performance measures compare to the existing
methods.
Abstract: Web-based Cognitive Writing Instruction (WeCWI) is
a hybrid e-framework for the development of a web-based instruction
(WBI), which contributes towards instructional design and language
development. WeCWI divides its contribution in instructional design
into macro and micro perspectives. In macro perspective, being a 21st
century educator by disseminating knowledge and sharing ideas with
the in-class and global learners is initiated. By leveraging the virtue
of technology, WeCWI aims to transform an educator into an
aggregator, curator, publisher, social networker and ultimately, a
web-based instructor. Since the most notable contribution of
integrating technology is being a tool of teaching as well as a
stimulus for learning, WeCWI focuses on the use of contemporary
web tools based on the multiple roles played by the 21st century
educator. The micro perspective in instructional design draws
attention to the pedagogical approaches focusing on three main
aspects: reading, discussion, and writing. With the effective use of
pedagogical approaches through free reading and enterprises,
technology adds new dimensions and expands the boundaries of
learning capacity. Lastly, WeCWI also imparts the fundamental
theories and models for web-based instructors’ awareness such as
interactionist theory, cognitive information processing (CIP) theory,
computer-mediated communication (CMC), e-learning interactionalbased
model, inquiry models, sensory mind model, and leaning styles
model.
Abstract: The fundamental issues in ICT Governance (ICTG)
implementation for Malaysian Public Sector (MPS) is how ICT be
applied to support improvements in productivity, management
effectiveness and the quality of services offered to its citizens. Our
main concern is to develop and adopt a common definition and
framework to illustrate how ICTG can be used to better align ICT
with government’s operations and strategic focus. In particular, we
want to identify and categorize factors that drive a successful ICTG
process. This paper presents the results of an exploratory study to
identify, validate and refine such Critical Success Factors (CSFs) and
confirmed seven CSFs and nineteen sub-factors as influential factors
that fit MPS after further validated and refined. The Delphi method
applied in validation and refining process before being endorsed as
appropriate for MPS. The identified CSFs reflect the focus areas that
need to be considered strategically to strengthen ICT Governance
implementation and ensure business success.
Abstract: Recent perceived climate variability raises concerns
with unprecedented hydrological phenomena and extremes.
Distribution and circulation of the waters of the Earth become
increasingly difficult to determine because of additional uncertainty
related to anthropogenic emissions. The world wide observed
changes in the large-scale hydrological cycle have been related to an
increase in the observed temperature over several decades. Although
the effect of change in climate on hydrology provides a general
picture of possible hydrological global change, new tools and
frameworks for modelling hydrological series with nonstationary
characteristics at finer scales, are required for assessing climate
change impacts. Of the downscaling techniques, dynamic
downscaling is usually based on the use of Regional Climate Models
(RCMs), which generate finer resolution output based on atmospheric
physics over a region using General Circulation Model (GCM) fields
as boundary conditions. However, RCMs are not expected to capture
the observed spatial precipitation extremes at a fine cell scale or at a
basin scale. Statistical downscaling derives a statistical or empirical
relationship between the variables simulated by the GCMs, called
predictors, and station-scale hydrologic variables, called predictands.
The main focus of the paper is on the need for using statistical
downscaling techniques for projection of local hydrometeorological
variables under climate change scenarios. The projections can be then
served as a means of input source to various hydrologic models to
obtain streamflow, evapotranspiration, soil moisture and other
hydrological variables of interest.
Abstract: The emergence of the Semantic Web technology
increases day by day due to the rapid growth of multiple web pages.
Many standard formats are available to store the semantic web data.
The most popular format is the Resource Description Framework
(RDF). Querying large RDF graphs becomes a tedious procedure
with a vast increase in the amount of data. The problem of query
optimization becomes an issue in querying large RDF graphs.
Choosing the best query plan reduces the amount of query execution
time. To address this problem, nature inspired algorithms can be used
as an alternative to the traditional query optimization techniques. In
this research, the optimal query plan is generated by the proposed
SAPSO algorithm which is a hybrid of Simulated Annealing (SA)
and Particle Swarm Optimization (PSO) algorithms. The proposed
SAPSO algorithm has the ability to find the local optimistic result
and it avoids the problem of local minimum. Experiments were
performed on different datasets by changing the number of predicates
and the amount of data. The proposed algorithm gives improved
results compared to existing algorithms in terms of query execution
time.
Abstract: In this paper, we present a new maintenance model
for a partially observable system subject to two failure modes,
namely a catastrophic failure and a failure due to the system
degradation. The system is subject to condition monitoring and the
degradation process is described by a hidden Markov model. A
cost-optimal Bayesian control policy is developed for maintaining
the system. The control problem is formulated in the semi-Markov
decision process framework. An effective computational algorithm is
developed, illustrated by a numerical example.
Abstract: Mostly of public financing programs at national and regional level are funded from European Union sources. EU can participate directly to a national and regional program (example LEADER initiative, URBAN…) or indirectly by funding regional or national funds.Funds from European Union are provided from EU multiannual financial framework form which the annual budget is programmed. The adjusted program 2007-2013 of the EU considered commitments of almost 1 trillion Euros for the EU-28 countries. Provisions of the new program 2014-2020 consider commitments of more than 1 trillion Euros. Sustainable growth, divided to Cohesion and Competitiveness for Growth an Employment, is one of the two principal categories; the other is the preservation and management of natural resources.Through this financing process SMEs benefited of EU and public sources by receiving grants for their investments. Most of the financial instruments are available indirectly through the national financial intermediaries. Part of them is managed by the European Investment Fund.The paper focuses on the public financing to SMEs by examining case studies on divers forms of public help. It tries to distinguish the efficiency of the examined good practices and therefore try to have some conclusions on the possibility of application to other regions.