Abstract: E-retailing is the sale of goods online that takes place
over the Internet. The Internet has shrunk the entire World. World eretailing
is growing at an exponential rate in the Americas, Europe
and Asia. However, e-retailing costs require expensive investment,
such as hardware, software, and security systems. Cloud computing
technology is internet-based computing for the management and
delivery of applications and services. Cloud-based e-retailing
application models allow enterprises to lower their costs with their
effective implementation of e-retailing activities. In this paper, we
describe the concept of cloud computing and present the architecture
of cloud computing, combining the features of e-retailing. In
addition, we propose a strategy for implementing cloud computing
with e-retailing. Finally, we explain the benefits from the
architecture.
Abstract: This research will give the introductory ideas for
cultural adaption of B2C E-Service design in Germany. By the
intense competition of E-Service development, many companies have
realized the importance of understanding the emotional and cultural
characteristics of their customers. Ignoring customers’ needs and
requirements throughout the E-Service design can lead to faults,
mistakes, and gaps. The term of E-Service usability now is changed
not only to develop high quality E-Services, but also to be extended
to include customer satisfaction and provide for them to feel local.
Abstract: This study aims to increase understanding of the
transition of business models in servitization. The significance of
service in all business has increased dramatically during the past
decades. Service-dominant logic (SDL) describes this change in the
economy and questions the goods-dominant logic on which business
has primarily been based in the past. A business model canvas is one
of the most cited and used tools in defining end developing business
models. The starting point of this paper lies in the notion that the
traditional business model canvas is inherently goods-oriented and
best suits for product-based business. However, the basic differences
between goods and services necessitate changes in business model
representations when proceeding in servitization. Therefore, new
knowledge is needed on how the conception of business model and
the business model canvas as its representation should be altered in
servitized firms in order to better serve business developers and interfirm
co-creation. That is to say, compared to products, services are
intangible and they are co-produced between the supplier and the
customer. Value is always co-created in interaction between a
supplier and a customer, and customer experience primarily depends
on how well the interaction succeeds between the actors. The role of
service experience is even stronger in service business compared to
product business, as services are co-produced with the customer. This paper provides business model developers with a service
business model canvas, which takes into account the intangible,
interactive, and relational nature of service. The study employs a
design science approach that contributes to theory development via
design artifacts. This study utilizes qualitative data gathered in
workshops with ten companies from various industries. In particular,
key differences between Goods-dominant logic (GDL) and SDLbased
business models are identified when an industrial firm
proceeds in servitization. As the result of the study, an updated version of the business
model canvas is provided based on service-dominant logic. The
service business model canvas ensures a stronger customer focus and
includes aspects salient for services, such as interaction between
companies, service co-production, and customer experience. It can be
used for the analysis and development of a current service business
model of a company or for designing a new business model. It
facilitates customer-focused new service design and service
development. It aids in the identification of development needs, and
facilitates the creation of a common view of the business model.
Therefore, the service business model canvas can be regarded as a
boundary object, which facilitates the creation of a common
understanding of the business model between several actors involved.
The study contributes to the business model and service business
development disciplines by providing a managerial tool for
practitioners in service development. It also provides research insight
into how servitization challenges companies’ business models.
Abstract: The web services applications for digital reference
service (WSDRS) of LIS model is an informal model that claims to
reduce the problems of digital reference services in libraries. It uses
web services technology to provide efficient way of satisfying users’
needs in the reference section of libraries. The formal WSDRS model
consists of the Z specifications of all the informal specifications of
the model. This paper discusses the formal validation of the Z
specifications of WSDRS model. The authors formally verify and
thus validate the properties of the model using Z/EVES theorem
prover.
Abstract: This study aimed to explore the practical experience
of child welfare caseworkers and professionalism in child case
management in Malaysia. This paper discussed the specific social
work practice competency and the challenges faced by child
caseworkers in the fieldwork. This research was qualitative with
grounded theory approach. Four sessions of focused group discussion
(FGD) were conducted involving a total of 27 caseworkers (child
protector and probation officers) in the Klang Valley. The study
found that the four basic principles of knowledge in child case
management namely: 1. knowledge in child case management; 2.
professional values of caseworkers towards children; 3. skills in
managing cases; and 4. culturally competent practice in child case
management. In addition, major challenges faced by the child case
manager are the capacity and commitment of the family in children’s
rehabilitation program, the credibility of caseworkers are being
challenged, and the challenges of support system from intra and interagency.
This study is important for policy makers to take into account
the capacity and the needs of the child’s caseworker in accordance
with the national social work competency framework. It is expected
that case management services for children will improve
systematically in line with national standards.
Abstract: Financial innovations can be regarded as the cause
and the effect of the evolution of the financial system. Most of
financial innovations are created by various financial institutions for
their own purposes and needs. However, due to their diversity,
financial innovations can be also applied by various business entities
(other than financial institutions).
This paper focuses on the potential application of financial
innovations by non-financial companies. It is assumed that financial
innovations may be effectively applied in all fields of corporate
financial decisions integrating financial management with the risk
management process. Appropriate application of financial
innovations may enhance the development of the company and
increase its value by improving its financial situation and reducing
the level of risk. On the other hand, misused financial innovations
may become the source of extra risk for the company threatening its
further operation.
The main objective of the paper is to identify the major types of
financial innovations offered to non-financial companies by the
banking system in Poland. It also aims at identifying the main factors
determining the creation of financial innovations in the banking
system in Poland and indicating future directions of their
development.
This paper consists of conceptual and empirical part. Conceptual
part based on theoretical study is focused on the determinants of the
process of financial innovations and their application by the nonfinancial
companies. Theoretical study is followed by the empirical
research based on the analysis of the actual offer of the 20 biggest
banks operating in Poland with regard to financial innovations
offered to SMEs and large corporations. These innovations are
classified according to the main functions of the integrated financial
management, such as financing, investment, working capital
management and risk management.
Empirical study has proved that the biggest banks operating in the
Polish market offer to their business customers many types and
classes of financial innovations. This offer appears vast and adequate
to the needs and purposes of the Polish non-financial companies. It
was observed that financial innovations pertained to financing
decisions dominate in the banks’ offer. However, due to high
diversification of the offered financial innovations, business
customers may effectively apply them in all fields and areas of
integrated financial management. It should be underlined, that the
banks’ offer is highly dispersed, which may limit the implementation
of financial innovations in the corporate finance. It would be also
recommended for the banks operating in the Polish market to
intensify the education campaign aiming at increasing knowledge
about financial innovations among business customers.
Abstract: The right to basic sanitation, was elevated to the
category of fundamental right by the Constitution of 1988 to protect
the ecologically balanced environment, ensuring social rights to
health and adequate housing and put the dignity of the human person
as the foundation of the Brazilian Democratic State. Before their
essentiality to humans, this article seeks to understand why universal
access to basic sanitation is a goal so difficult to achieve in Brazil.
Therefore, this research uses the deductive and analytical method.
Given the nature of the research literature, research techniques were
centered in specialized books on the subject, journals, theses and
dissertations, laws, relevant law case and raising social indicators
relating to the theme. The relevance of the topic stems, among other
things, the fact that sanitation services are essential for a dignified
life, i.e., everyone is entitled to the maintenance of the necessary
existence conditions are satisfied. However, the effectiveness of this
right is undermined in society, since Brazil has huge deficit in
sanitation services, denying thus a worthy life to most of the
population. Thus, it can be seen that the provision of water and
sewage services in Brazil is still characterized by a large imbalance,
since the municipalities with lower population index have greater
disability in the sanitation service. The truth is that the precariousness
of water and sewage services in Brazil is still very concentrated in the
North and Northeast regions, limiting the effective implementation of
the Law 11.445/2007 in the country. Therefore, there is urgent need
for a positive service by the State in the provision of sanitation
services in order to prevent and control disease, improve quality of
life and productivity of individuals, besides preventing contamination
of water resources. More than just social and economic necessity,
there is a government duty to implement such services. In this sense,
given the current scenario, to achieve universal access to basic
sanitation imposes many hurdles. These are mainly in the field of
properly formulated and implemented public policies, i.e., it requires
an excellent institutional organization, management services,
strategic planning, social control, in order to provide answers to
complex challenges.
Abstract: This paper develops and investigates a framework for
the assessment of customer involvement in the service design process
of result oriented product-service systems in order to improve the
service offering in a business-to-business (B2B) context. The
framework comprises five main criteria and fifteen sub-criteria that
contribute to customer involvement in a hierarchy using a maturity
grid to highlight the strengths and weaknesses for each criterion. To
develop the customer involvement framework, an extensive literature
review related to service design, result oriented product-service
system (PSS) and customer involvement in service design was
carried out. Key factors that significantly influence customer
involvement from industry and literature were identified to develop
the framework. A major contribution of the developed framework
includes a hierarchy of appropriate criteria for assessing customer
involvement in the service design process within results oriented
PSS; the definition of four maturity levels which are suitable to
describe the whole spectrum of customer involvement in the service
design process; and finally, The paper concludes by enabling service
providers to: take proactive decisions; screen and evaluate new
services; improve perceived service quality; and provide barriers
against imitation.
Abstract: Commercial banks in Nigeria adopted many strategies
to attract fresh deposits including the use of high deposit rate.
However, pricing of banking services moved in favor of the banks at
the expense of customers, resulting in their seeking other investment
alternatives rather than saving their money in the bank. Both deposit
and lending rates were greatly influenced by the Central Bank of
Nigeria (CBN) decision on interest rate. Therefore, commercial bank
effort to attract deposits via manipulation of her rates was greatly
limited, otherwise the banks will be giving out more than it earned.
The study aimed at examining the relationship between interest rate
and fixed fund deposit of commercial banks, how policy-controlled
interest rate affected commercial bank’s fixed fund deposit The
researcher employed ordinary least square technique, using, multiple
linear regression, unrestricted vector auto-regression, correlation
matrix test, granger causality and impulse response graph in the
analysis. Commercial bank’s interest rates affected commercial
bank’s fixed fund deposit significantly while policy-controlled
interest rate did not significantly transmit through the commercial
bank’s interest rates to affect fixed fund deposit. While commercial
banks seek creative ways to expand their fixed fund deposit, policy
authorities in Nigeria should better coordinate interest rate fluctuation
and induce competition in the entire financial sector.
Abstract: HR is a department that enhances the power of
employee performance in regard with their services, and to make the
organization strategic objectives. The main concern of HR
department is to organize people, focus on policies and their system.
The empirical study shows the relationship between HRM (Human
Resource Management practices) and their Job Satisfaction. The
Hypothesis is testing on a sample of overall 320 employees of 5
different Pharmaceutical departments of different organizations in
Pakistan. The important thing as Relationship of Job satisfaction with
HR Practices, Impact on Job Satisfaction with HR Practices,
Participation of Staff of Different Departments, HR Practices effects
the Job satisfaction, Recruitment or Hiring and Selection effects the
Job satisfaction, Training and Development, Performance and
Appraisals, Compensation affects the Job satisfaction , and Industrial
Relationships affects the Job satisfaction. After finishing all data
analysis, the conclusion is that lots of Job related activities raise the
confidence of Job satisfaction of employees with their salary and
other benefits.
Abstract: Currently, green rating systems are mainly utilized for
correctly sizing mechanical and electrical systems, which have short
lifetime expectancies. In these systems, passive solar and bio-climatic
architecture, which have long lifetime expectancies, are neglected.
Urban rating systems consider buildings and services in addition to
neighborhoods and public transportation as integral parts of the built
environment. The main goal of this study was to develop a more
consistent point allocation system for urban building standards by
using six different lifetime shearing layers: Site, Structure, Skin,
Services, Space, and Stuff, each reflecting distinct environmental
damages. This shearing-layer concept was applied to internationally
well-known rating systems: Leadership in Energy and Environmental
Design (LEED) for Neighborhood Development, BRE
Environmental Assessment Method (BREEAM) for Communities
and Comprehensive Assessment System for Building Environmental
Efficiency (CASBEE) for Urban Development. The results showed
that LEED for Neighborhood Development and BREEAM for
Communities focused on long-lifetime-expectancy building designs,
whereas CASBEE for Urban Development gave equal importance to
the Building and Service Layers. Moreover, although this rating
system was applied using a building-scale assessment, “Urban Area +
Buildings” focuses on a short-lifetime-expectancy system design,
neglecting to improve the architectural design by considering bioclimatic
and passive solar aspects.
Abstract: Experiential marketing is one of the marketing
approaches that offer an exceptional framework to integrate elements
of experience and entertainment in a product or service. Experiential
marketing is defined as a memorable experience that goes deeply into
the customer’s mind. Besides that, customer satisfaction is defined as
an emotional response to the experiences provided by and associated
with particular products or services purchased. Thus, experiential
marketing activities can affect the level of customer satisfaction and
loyalty. In this context, the research aims to explore the relationship
among experiential marketing, customer satisfaction and customer
loyalty among the cosmetic products customers in Konya. The partial
least squares (PLS) method is used to analyze the survey data.
Findings of the present study revealed that experiential marketing has
been a significant predictor of customer satisfaction and customer
loyalty, and also experiential marketing has a significantly positive
effect on customer satisfaction and customer loyalty.
Abstract: Most of the existing video streaming protocols
provide video services without considering security aspects in
decentralized mobile ad-hoc networks. The security policies adapted
to the currently existing non-streaming protocols, do not comply with
the live video streaming protocols resulting in considerable
vulnerability, high bandwidth consumption and unreliability which
cause severe security threats, low bandwidth and error prone
transmission respectively in video streaming applications. Therefore
a synergized methodology is required to reduce vulnerability and
bandwidth consumption, and enhance reliability in the video
streaming applications in MANET. To ensure the security measures
with reduced bandwidth consumption and improve reliability of the
video streaming applications, a Secure Low-bandwidth Video
Streaming through Reliable Multipath Propagation (SLVRMP)
protocol architecture has been proposed by incorporating the two
algorithms namely Secure Low-bandwidth Video Streaming
Algorithm and Reliable Secure Multipath Propagation Algorithm
using Layered Video Coding in non-overlapping zone routing
network topology. The performances of the proposed system are
compared to those of the other existing secure multipath protocols
Sec-MR, SPREAD using NS 2.34 and the simulation results show
that the performances of the proposed system get considerably
improved.
Abstract: The environmental, cultural, social, and technological
changes have led higher education institutes to question their
traditional roles. Many declarations and frameworks highlight the
importance of fulfilling social responsibility of higher education
institutes. The study aims at developing a framework of university
social responsibility and sustainability (USR&S) with focus on South
Valley University (SVU) as a case study of Egyptian Universities.
The study used meetings with 12 vice deans of community services
and environmental affairs on social responsibility and environmental
issues. The proposed framework integrates social responsibility with
strategic management through the establishment and maintenance of
the vision, mission, values, goals and management systems;
elaboration of policies; provision of actions; evaluation of services
and development of social collaboration with stakeholders to meet
current and future needs of the community and environment. The
framework links between different stakeholders internally and
externally using communication and reporting tools. The results show
that SVU integrates social responsibility and sustainability in its
strategic plans. It has policies and actions however fragmented and
lack of appropriate structure and budgeting. The proposed framework
could be valuable for researchers and decision makers of the
Egyptian Universities. The study proposed recommendations and
highlighted building on the results and conducting future research.
Abstract: Cloud computing has emerged as a promising
direction for cost efficient and reliable service delivery across data
communication networks. The dynamic location of service facilities
and the virtualization of hardware and software elements are stressing
the communication networks and protocols, especially when data
centres are interconnected through the internet. Although the
computing aspects of cloud technologies have been largely
investigated, lower attention has been devoted to the networking
services without involving IT operating overhead. Cloud computing
has enabled elastic and transparent access to infrastructure services
without involving IT operating overhead. Virtualization has been a
key enabler for cloud computing. While resource virtualization and
service abstraction have been widely investigated, networking in
cloud remains a difficult puzzle. Even though network has significant
role in facilitating hybrid cloud scenarios, it hasn't received much
attention in research community until recently. We propose Network
as a Service (NaaS), which forms the basis of unifying public and
private clouds. In this paper, we identify various challenges in
adoption of hybrid cloud. We discuss the design and implementation
of a cloud platform.
Abstract: In present study, it was aimed to determine potential
agricultural lands (PALs) in Gokceada (Imroz) Island of Canakkale
province, Turkey. Seven-band Landsat 8 OLI images acquired on
July 12 and August 13, 2013, and their 14-band combination image
were used to identify current Land Use Land Cover (LULC) status.
Principal Component Analysis (PCA) was applied to three Landsat
datasets in order to reduce the correlation between the bands. A total
of six Original and PCA images were classified using supervised
classification method to obtain the LULC maps including 6 main
classes (“Forest”, “Agriculture”, “Water Surface”, “Residential Area-
Bare Soil”, “Reforestation” and “Other”). Accuracy assessment was
performed by checking the accuracy of 120 randomized points for
each LULC maps. The best overall accuracy and Kappa statistic
values (90.83%, 0.8791% respectively) were found for PCA images
which were generated from 14-bands combined images called 3-
B/JA.
Digital Elevation Model (DEM) with 15 m spatial resolution
(ASTER) was used to consider topographical characteristics. Soil
properties were obtained by digitizing 1:25000 scaled soil maps of
Rural Services Directorate General. Potential Agricultural Lands
(PALs) were determined using Geographic information Systems
(GIS). Procedure was applied considering that “Other” class of
LULC map may be used for agricultural purposes in the future
properties. Overlaying analysis was conducted using Slope (S), Land
Use Capability Class (LUCC), Other Soil Properties (OSP) and Land
Use Capability Sub-Class (SUBC) properties.
A total of 901.62 ha areas within “Other” class (15798.2 ha) of
LULC map were determined as PALs. These lands were ranked as
“Very Suitable”, “Suitable”, “Moderate Suitable” and “Low
Suitable”. It was determined that the 8.03 ha were classified as “Very
Suitable” while 18.59 ha as suitable and 11.44 ha as “Moderate
Suitable” for PALs. In addition, 756.56 ha were found to be “Low
Suitable”. The results obtained from this preliminary study can serve
as basis for further studies.
Abstract: Designing cost-efficient, secure network protocols for
Wireless Sensor Networks (WSNs) is a challenging problem because
sensors are resource-limited wireless devices. Security services such
as authentication and improved pairwise key establishment are
critical to high efficient networks with sensor nodes. For sensor
nodes to correspond securely with each other efficiently, usage of
cryptographic techniques is necessary. In this paper, two key
predistribution schemes that enable a mobile sink to establish a
secure data-communication link, on the fly, with any sensor nodes.
The intermediate nodes along the path to the sink are able to verify
the authenticity and integrity of the incoming packets using a
predicted value of the key generated by the sender’s essential power.
The proposed schemes are based on the pairwise key with the mobile
sink, our analytical results clearly show that our schemes perform
better in terms of network resilience to node capture than existing
schemes if used in wireless sensor networks with mobile sinks.
Abstract: Experts, enterprises and operators expect that the
bandwidth request will increase up to rates of 100 to 1,000 Mbps
within several years. Therefore the most important question is which
technology shall satisfy the future consumer broadband demands.
Currently the consensus is, that the fiber technology has the best
technical characteristics to achieve such the high bandwidth rates.
But fiber technology is so far very cost-intensive and resource
consuming. To avoid these investments, operators are concentrating
to upgrade the existing copper and hybrid fiber coax infrastructures.
This work presents a comparison of the copper and fiber
technologies including an overview about the current German
broadband market. Both technologies are reviewed in the terms of
demand, willingness to pay and economic efficiency in connection
with the technical characteristics.
Abstract: The security of cloud services is the concern of cloud
service providers. In this paper, we will mention different
classifications of cloud attacks referred by specialized organizations.
Each agency has its classification of well-defined properties. The
purpose is to present a high-level classification of current research in
cloud computing security. This classification is organized around
attack strategies and corresponding defenses.
Abstract: As technology-based service industries grow
drastically worldwide; companies are recognizing the importance of
market preoccupancy and have made an effort to capture a large
market to gain the upper hand. To this end, a focus on patents can be
used to determine the properties of a technology, as well as to capture
advantages in technical skills, in comparison with the firm’s
competitors. However, technology-based services largely depend not
only on their technological value but also their economic value, due
to the recognized worth that is passed to a plurality of users. Thus, it
is important to determine whether there are any competitors in the
target areas and what services they provide in any field. Despite this
importance, little effort has been made to systematically benchmark
competitors in order to identify business opportunities. Thus, this
study aims to not only identify each position of technology-centered
service companies in complex market dynamics, but also to discover
new business opportunities. For this, we try to consider both
technology and market environments simultaneously by utilizing
patent data as a representative proxy for technology and trademark
dates as an index for a firm’s target goods and services. Theoretically,
this is one of the earliest attempts to combine patent data and
trademark data to analyze corporate strategies. In practice, the
research results are expected to be used as a decision criterion to
diagnose the economic value that companies can obtain by entering
the market, as well as the technological value to be passed onto their
customers. Thus, the proposed approach can be useful to support
effective technology and business strategies in a firm.