Abstract: With the increasing dependence of countries on the
critical infrastructure, it increases their vulnerability. Big threat is
primarily in the human factor (personnel of the critical infrastructure)
and in terrorist attacks. It emphasizes the development of
methodology for searching of weak points and their subsequent
elimination. This article discusses methods for the analysis of safety
in the objects of critical infrastructure. It also contains proposal for
methodology for training employees of security services in the
objects of the critical infrastructure and developing scenarios of
attacks on selected objects of the critical infrastructure.
Abstract: The article includes the results and conclusions from
empirical researches that had been done. The research focuses on the
impact of investments made in small and medium-sized enterprises
financed from EU funds on the competitiveness of these companies.
The researches includes financial results in sales revenue and net
income, expenses, and many other new products/services on offer,
higher quality products and services, more modern methods of
production, innovation in management processes, increase in the
number of customers, increase in market share, increase in
profitability of production and provision of services. The main
conclusions are that, companies with direct investments under this
measure shall apply the modern methods of production. The
consequence of this is to increase the quality of our products and
services. Furthermore, both small and medium-sized enterprises have
introduced new products and services. Investments were carried out,
thus enabling better work organization in enterprises. Entrepreneurs
would guarantee higher quality of service, which would result in
better relationships with their customers, what is more, noting the rise
in number of clients. More than half of the companies indicated that
the investments contributed to the increase in market share. Same
thing as for market reach and brand recognition of particular
company. An interesting finding is that, investments in small
enterprises were more effective than medium-sized enterprises.
Abstract: The paper is focused on the operational model for
transport the single wagon consignments on railway network by
using two different models of train formation. The paper gives an
overview of possibilities of improving the quality of transport
services. Paper deals with two models used in problematic of train
formatting - time continuously and time discrete. By applying these
models in practice, the transport company can guarantee a higher
quality of service and expect increasing of transport performance.
The models are also applicable into others transport networks. The
models supplement a theoretical problem of train formation by new
ways of looking to affecting the organization of wagon flows.
Abstract: Background: To improve the delivery of paediatric
healthcare in low resource settings, Community Health Workers
(CHW) have been provided with a paper-based set of protocols
known as Community Case Management (CCM). Yet research has
shown that CHW adherence to CCM guidelines is poor, ultimately
impacting health service delivery. Digitising the CCM guidelines via
mobile technology is argued in extant literature to improve CHW
adherence. However, little research exist which outlines how (a) this
process can be digitised and (b) adherence could be improved as a
result. Aim: To explore how an electronic mobile version of CCM
(eCCM) can overcome issues associated with the paper-based CCM
protocol (inadequate adherence to guidelines) vis-à-vis service
blueprinting. This service blueprint will outline how (a) the CCM
process can be digitised using mobile Clinical Decision Support
Systems software to support clinical decision-making and (b)
adherence can be improved as a result. Method: Development of a
single service blueprint for a standalone application which visually
depicts the service processes (eCCM) when supporting the CHWs,
using an application known as Supporting LIFE (SL eCCM app) as
an exemplar. Results: A service blueprint is developed which
illustrates how the SL eCCM app can be utilised by CHWs to assist
with the delivery of healthcare services to children. Leveraging
smartphone technologies can (a) provide CHWs with just-in-time
data to assist with their decision making at the point-of-care and (b)
improve CHW adherence to CCM guidelines. Conclusions: The
development of the eCCM opens up opportunities for the CHWs to
leverage the inherent benefit of mobile devices to assist them with
health service delivery in rural settings. To ensure that benefits are
achieved, it is imperative to comprehend the functionality and form
of the eCCM service process. By creating such a service blueprint for
an eCCM approach, CHWs are provided with a clear picture
regarding the role of the eCCM solution, often resulting in buy-in
from the end-users.
Abstract: Adoption of Information Systems (IS) is receiving
increasing attention such that its implications have been closely
monitored and studied by the IS management community, industry
and professional gatekeepers. Building on previous research
regarding the adoption of technology, this paper develops and
validates an integrated model of the adoption of mobile banking. The
model originates from the Technology Acceptance Model (TAM) and
the Theory of Planned Behaviour (TPB). This paper intends to offer a
preliminary scrutiny of the antecedents of the adoption of mobile
banking services in the context of a developing country. Data was
collected from Pakistan. The findings showed that an integrated TAM
and TPB model greatly explains the adoption intention of mobile
banking; and perceived behavioural control and its antecedents play a
significant role in predicting adoption Theoretical and managerial
implications of findings are presented and discussed.
Abstract: This contribution is focused on the methodology for
identifying levels of quality and improving quality through new
logistics model in railway transport. It is oriented on the application
of dynamic quality models, which represent an innovative method of
evaluation quality services. Through this conception, time factor,
expected, and perceived quality in each moment of the transportation
process within logistics chain can be taken into account. Various
models describe the improvement of the quality which emphases the
time factor throughout the whole transportation logistics chain.
Quality of services in railway transport can be determined by the
existing level of service quality, by detecting the causes of
dissatisfaction employees but also customers, to uncover strengths
and weaknesses. This new logistics model is able to recognize critical
processes in logistic chain. It includes service quality rating that must
respect its specific properties, which are unrepeatability,
impalpability, their use right at the time they are provided and
particularly changeability, which is significant factor in the
conditions of rail transport as well. These peculiarities influence the
quality of service regarding the constantly increasing requirements
and that result in new ways of finding progressive attitudes towards
the service quality rating.
Abstract: This article describes the results of research focused
on quality of railway freight transport services. Improvement of these
services has a crucial importance in customer considering on the
future use of railway transport. Processes filling the customer
demands and output quality assessment were defined as a part of the
research. In this contribution is introduced the map of quality
planning and the algorithm of applied methodology. It characterizes a
model which takes into account characters of transportation with
linking a perception services quality in ordinary and extraordinary
operation. Despite the fact that rail freight transport has its solid
position in the transport market, lots of carriers worldwide have been
experiencing a stagnation for a couple of years. Therefore, specific
results of the research have a significant importance and belong to
numerous initiatives aimed to develop and support railway transport
not only by creating a single railway area or reducing noise but also
by promoting railway services. This contribution is focused also on
the application of dynamic quality models which represent an
innovative method of evaluation quality services. Through this
conception, time factor, expected, and perceived quality in each
moment of the transportation process can be taken into account.
Abstract: Scheduled waste management is very important in
environmental and health aspects. In delivering services, highway
industry has been indirectly involved in producing scheduled wastes.
This paper aims to define the scheduled waste, to provide a
conceptual framework of the scheduled waste management in
highway industry, to highlight the effect of improper management of
scheduled waste and to encourage future researchers to identify and
share the present practice of scheduled waste management in their
country. The understanding on effective management of scheduled
waste will help the operators of highway industry, the academicians,
future researchers, and encourage a friendly environment around the
world. The study on scheduled waste management in highway
industry is very crucial as highway transverse and run along
kilometers crossing the various type of environment, residential and
schools. Using Environmental Quality (Scheduled Waste)
Regulations 2005 as a guide, this conceptual paper highlight several
scheduled wastes produced by highway industry in Malaysia and
provide a conceptual framework of scheduled waste management that
focused on the highway industry. Understanding on scheduled waste
management is vital in order to preserve the environment. Besides
that, the waste substances are hazardous to human being. Many
diseases have been associated with the improper management of
schedule waste such as cancer, throat irritation and respiration
problem.
Abstract: This paper evaluates the accrual based scheduling for
cloud in single and multi-resource system. Numerous organizations
benefit from Cloud computing by hosting their applications. The
cloud model provides needed access to computing with potentially
unlimited resources. Scheduling is tasks and resources mapping to a
certain optimal goal principle. Scheduling, schedules tasks to virtual
machines in accordance with adaptable time, in sequence under
transaction logic constraints. A good scheduling algorithm improves
CPU use, turnaround time, and throughput. In this paper, three realtime
cloud services scheduling algorithm for single resources and
multiple resources are investigated. Experimental results show
Resource matching algorithm performance to be superior for both
single and multi-resource scheduling when compared to benefit first
scheduling, Migration, Checkpoint algorithms.
Abstract: The health care must be a right for people around the
world, but in order to guarantee the access to all, it is necessary to
overcome geographical barriers. Telemedicine take advantage of
Information Communication Technologies to deploy health care
services around the world. To achieve those goals, it is necessary to
use existing last mile solution to create access for home users, which
is why is necessary to establish the channel characteristics for those
kinds of services. This paper presents an analysis of network
performance of last mile solution for the use of IPTV broadcasting
with the application of streaming for telemedicine apps.
Abstract: This paper highlights an innovative and nontraditional
violence prevention program that is making a noticeable impact in
what was once one of the country’s most violent communities. With
unique and tailored strategies, the Operation Peacemaker Fellowship,
established in Richmond, California, combines components of
evidence-based practices with a community-oriented focus on
relationships and mentoring to fill a gap in services and increase
community safety. In an effort to highlight these unique strategies
and provide a blueprint for other communities with violent crime
problems, the authors of this paper hope to clearly delineate how one
community is moving forward with vanguard approaches to invest in
the lives of young men who once were labeled their community’s
most violent, even most deadly, youth. The impact of this program is
evidenced through the fellows’ own voices as they illuminate the
experience of being in the Fellowship. In interviews, fellows describe
how participating in this program has transformed their lives and the
lives of those they love. The authors of this article spent more than
two years researching this Fellowship program in order to conduct an
evaluation of it and, ultimately, to demonstrate how this program is a
testament to the power of relationships and love combined with
evidence-based practices, consequently enriching the lives of youth
and the community that embraces them.
Abstract: Cloud Computing refers to applications delivered as
services over the internet, and the datacenters that provide those
services with hardware and systems software. These were earlier
referred to as Software as a Service (SaaS). Scheduling is justified by
job components (called tasks), lack of information. In fact, in a large
fraction of jobs from machine learning, bio-computing, and image
processing domains, it is possible to estimate the maximum time
required for a task in the job. This study focuses on Trust based
scheduling to improve cloud security by modifying Heterogeneous
Earliest Finish Time (HEFT) algorithm. It also proposes TR-HEFT
(Trust Reputation HEFT) which is then compared to Dynamic Load
Scheduling.
Abstract: Digital reference service is when a traditional library
reference service is provided electronically. In most cases users do
not get full satisfaction from using digital reference service due to
variety of reasons. This paper discusses the formal specification of
web services applications for digital reference services (WSDRS).
WSDRS is an informal model that claims to reduce the problems of
digital reference services in libraries. It uses web services technology
to provide efficient digital way of satisfying users’ need in the
reference section of libraries. Informal model is in natural language
which is inconsistent and ambiguous that may cause difficulties to the
developers of the system. In order to solve this problem we decided
to convert the informal specifications into formal specifications. This
is supposed to reduce the overall development time and cost. We use
Z language to develop the formal model and verify it with Z/EVES
theorem prover tool.
Abstract: Health workforce is a fundamental component of
health system and plays a significant role in delivering effective
health care services. However, there is a crucial shortage of skilled
personnel which make them prone to work in stressful conditions. In
spite of excessively high workload and burnout among the staff, little
attention is given to their job satisfaction level which has serious
implications on the productivity and effective performance of staff to
achieve organizational goals. Therefore, this study aims to explore
the job satisfaction of midwives working in the labor ward of the
Lady Dufferin Hospital, Karachi. A cross-sectional survey was
conducted. The short version of Minnesota Job Satisfaction
Questionnaire was administered on a convenient sample group of 22
midwives to gather information on their job satisfaction. The results
demonstrated that midwives were overall satisfied with their job. The
level of job satisfaction was however found different in various
positions within midwifery cadre. The head of midwives was highly
satisfied as compared to midwifery staff who works under the
supervision of head. The level of satisfaction of team leaders fall
between the head and staff of midwifery. Similar trends were
observed for both intrinsic and extrinsic job satisfaction. Such
evidences on these issues are essential and useful as it helps explore
the attitudes of individuals towards work which has direct
implications on access to quality care services. Strategic interventions
are required at organizational level to provide motivators and
satisfiers to health workers for their work related satisfaction and
enhanced motivation.
Abstract: The paper aims to evaluate the effect of online
advertising on consumer purchase behavior in Malaysian
organizations. The paper has potential to extend and refine theory. A
survey was distributed among Students of UTM university during the
winter 2014 and 160 responses were collected. Regression analysis
was used to test the hypothesized relationships of the model. Result
shows that the predictors (cost saving factor, convenience factor and
customized product or services) have positive impact on intention to
continue seeking online advertising.
Abstract: Many existing amusement parks have been operated
with assistance of a variety of information and communications
technologies to design friendly and efficient service systems for
tourists. However, these systems leave various levels of decisions to
tourists to make by themselves. This incurs pressure on tourists and
thereby bringing negative experience in their tour. This paper
proposes a smart amusement park system to offer each tourist the
GPS-based customized plan without tourists making decisions by
themselves. The proposed system consists of the mobile app
subsystem, the central subsystem, and the detecting/counting
subsystem. The mobile app subsystem interacts with the central
subsystem. The central subsystem performs the necessary computing
and database management of the proposed system. The
detecting/counting subsystem aims to detect and compute the number
of visitors to an attraction. Experimental results show that the
proposed system can not only work well, but also provide an
innovative business operating model for owners of amusement parks.
Abstract: This study was undertaken at four different sites
(north polluted, south polluted, south healthy and north healthy) in
Tehran, in order to examine whether there was a relationship between
publicly available air quality data and the public’s perception of air
quality and to suggest some guidelines for reducing air pollution. A
total of 200 people were accidentally filled out the research
questionnaires at mentioned sites and air quality data were obtained
simultaneously from the Air Quality Control Department. Data was
analyzed in Excel and SPSS software’s. Clean air and job security
were of great importance to people comparing to other pleasant
aspect of life. Also air pollution and serious diseases were the most
important of people concerns. Street monitors and news paper
services on air quality were little used by the public as a means of
obtaining information on air pollution. Using public transportation
and avoiding inevitable journeys are the most important ways for
reducing air pollution. The results reveal that the public’s perception
of air quality is not a reliable indicator of the actual levels of air
pollution.
Abstract: Second generation military Filipino Amerasians
comprise a formidable contemporary segment of the estimated
250,000-plus biracial Amerasians in the Philippines today. Overall,
they are a stigmatized and socioeconomically marginalized diaspora;
historically, they were abandoned or estranged by U.S. military
personnel fathers assigned during the century-long Colonial, Post-
World War II and Cold War Era of permanent military basing (1898-
1992). Indeed, U.S. military personnel are assigned in smaller
numbers in the Philippines today. This inquiry is an outgrowth of two
recent small sample studies. The first surfaced the impact of the U.S.
military prostitution system on formation of the ‘Derivative
Amerasian Family Construct’ on first generation Amerasians; a
second, qualitative case study suggested the continued effect of the
prostitution systems' destructive impetuous on second generation
Amerasians. The intent of this current qualitative, multiple-case study
was to actively seek out second generation sex industry toilers. The
purpose was to focus further on this human phenomenon in the postbasing
and post-military prostitution system eras. As background, the
former military prostitution apparatus has transformed into a modern
dynamic of rampant sex tourism and prostitution nationwide. This is
characterized by hotel and resorts offering unrestricted carnal access,
urban and provincial brothels (casas), discos, bars and pickup clubs,
massage parlors, local barrio karaoke bars and street prostitution. A
small case study sample (N = 4) of female and male second
generation Amerasians were selected. Sample formation employed a
non-probability ‘snowball’ technique drawing respondents from the
notorious Angeles, Metro Manila, Olongapo City ‘AMO Amerasian
Triangle’ where most former U.S. military installations were sited
and modern sex tourism thrives. A six-month study and analysis of
in-depth interviews of female and male sex laborers, their families
and peers revealed a litany of disturbing, and troublesome
experiences. Results showed profiles of debilitating human poverty,
history of family disorganization, stigmatization, social
marginalization and the ghost of the military prostitution system and
its harmful legacy on Amerasian family units. Emerging were testimonials of wayward young people ensnared in a maelstrom of
deep economic deprivation, familial dysfunction, psychological
desperation and societal indifference. The paper recommends that
more study is needed and implications of unstudied psychosocial and
socioeconomic experiences of distressed younger generations of
military Amerasians require specific research. Heretofore apathetic or
disengaged U.S. institutions need to confront the issue and formulate
activist and solution-oriented social welfare, human services and
immigration easement policies and alternatives. These institutions
specifically include academic and social science research agencies,
corporate foundations, the U.S. Congress, and Departments of State,
Defense and Health and Human Services, and Homeland Security
(i.e. Citizen and Immigration Services) It is them who continue to
endorse a laissez-faire policy of non-involvement over the entire
Filipino Amerasian question. Such apathy, the paper concludes,
relegates this consequential but neglected blood progeny to the status
of humiliating destitution and exploitation. Amerasians; thus, remain
entrapped in their former colonial, and neo-colonial habitat.
Ironically, they are unwitting victims of a U.S. American homeland
that fancies itself geo-politically as a strong and strategic military
treaty ally of the Philippines in the Western Pacific.
Abstract: This paper deals with the problem of management of
information resources in libraries of the public institution Sultan
Moulay Slimane University (SMSU) in order to analyze the
satisfaction of the readers, and allow university leaders to make better
strategic and instant decisions. For this, the integration of an
integrated management decision library system is a priority program
of higher education, as part of the Digital Morocco, which has a
proactive policy to develop the use of new technologies information
and communication in higher institutions. This operational
information system can provide better services to the students and for
the leaders. Our approach is to integrate the tools of business
intelligence (BI) in the library management by using power BI.
Abstract: For the shrimp companies to remain relevant to its local
and international consumers, they must offer new shrimp product and
services. It must work actively not just to create value for the consumer,
but to involve the consumer in co-creating value for shrimp product
innovation in the market. In this theoretical work, we conceptualize the
business concept of value co-creation in the context of shrimp products,
and propose a framework of value co-creation for shrimp product
innovation in shrimp industries. With guidance on value co-creation in
in shrimp industry, and shrimp value chain actors mapped to the
co-creation cycle, companies can use the framework to offer new
shrimp product to consumer communities. Although customer
co-creation is known approach in the world, it is not commonly used
by the companies in Bangladesh. This paper makes an original
contribution by conceptualizing co-creation and set the examples of
best co-creation practices in food sector. The results of the study
provide management with guidelines for successful co-creation
projects with an innovation- and market-oriented approach. The
framework also provides a basis for further research in this area.