Abstract: Organizational communication is an administrative
function crucial especially for executives in the implementation of
organizational and administrative functions. Executives spend a
significant part of their time on communicative activities. Doing his or her daily routine, arranging meeting schedules, speaking on the telephone, reading or replying to business correspondence, or
fulfilling the control functions within the organization, an executive typically engages in communication processes.
Efficient communication is the principal device for the adequate implementation of administrative and organizational activities. For
this purpose, management needs to specify the kind of
communication system to be set up and the kind of communication
devices to be used. Communication is vital for any organization.
In conventional offices, communication takes place within the hierarchical pyramid called the organizational structure, and is known as formal or informal communication. Formal communication
is the type that works in specified structures within the organizational rules and towards the organizational goals. Informal communication, on the other hand, is the unofficial type taking place among staff as
face-to-face or telephone interaction.
Communication in virtual as well as conventional offices is
essential for obtaining the right information in administrative
activities and decision-making. Virtual communication technologies
increase the efficiency of communication especially in virtual teams.
Group communication is strengthened through an inter-group central
channel. Further, ease of information transmission makes it possible
to reach the information at the source, allowing efficient and correct decisions. Virtual offices can present as a whole the elements of information which conventional offices produce in different
environments.
At present, virtual work has become a reality with its pros and
cons, and will probably spread very rapidly in coming years, in line
with the growth in information technologies.
Abstract: This study focuses on bureau management
technologies and information systems in developing countries.
Developing countries use such systems which facilitate executive and
organizational functions through the utilization of bureau
management technologies and provide the executive staff with
necessary information.
The concepts of data and information differ from each other in
developing countries, and thus the concepts of data processing and
information processing are different. Symbols represent ideas,
objects, figures, letters and numbers. Data processing system is an
integrated system which deals with the processing of the data related
to the internal and external environment of the organization in order
to make decisions, create plans and develop strategies; it goes
without saying that this system is composed of both human beings
and machines. Information is obtained through the acquisition and
the processing of data. On the other hand, data are raw
communicative messages. Within this framework, data processing
equals to producing plausible information out of raw data.
Organizations in developing countries need to obtain information
relevant to them because rapid changes in the organizational arena
require rapid access to accurate information. The most significant
role of the directors and managers who work in the organizational
arena is to make decisions. Making a correct decision is possible only
when the directors and managers are equipped with sound ideas and
appropriate information. Therefore, acquisition, organization and
distribution of information gain significance. Today-s organizations
make use of computer-assisted “Management Information Systems"
in order to obtain and distribute information.
Decision Support System which is closely related to practice is an
information system that facilitates the director-s task of making
decisions. Decision Support System integrates human intelligence,
information technology and software in order to solve the complex
problems. With the support of the computer technology and software
systems, Decision Support System produces information relevant to
the decision to be made by the director and provides the executive
staff with supportive ideas about the decision.
Artificial Intelligence programs which transfer the studies and
experiences of the people to the computer are called expert systems.
An expert system stores expert information in a limited area and can
solve problems by deriving rational consequences.
Bureau management technologies and information systems in
developing countries create a kind of information society and
information economy which make those countries have their places
in the global socio-economic structure and which enable them to play
a reasonable and fruitful role; therefore it is of crucial importance to
make use of information and management technologies in order to
work together with innovative and enterprising individuals and it is
also significant to create “scientific policies" based on information
and technology in the fields of economy, politics, law and culture.
Abstract: Today, the working areas put forward the administration of change. In order to provide this; it is required from the organizations to be creative. Professional creativity in offices depends on an environment that enables the development of the organization only after the individual or collective exertions within the organization. By providing this environment, the organization will gain efficiency, productivity, and work pleasure. In order to bring up the workforce appropriate to the related expectations, the professional creativity of the office management and secretarial profession candidates should be evaluated, education programs appropriate to this and related directly with the service quality should be prepared and the future of this profession should be directed. The aim of this study is to ensure the attention to improve the prepared education program as well as the creative thoughts and their applications, when carrying out an office management and secretarial training. 144 students took place in this research and a questionnaire of 48 questions was carried out.