Abstract: In many countries, digital city or ubiquitous city
(u-City) projects have been initiated to provide digitalized economic
environments to cities. Recently in Korea, Kangwon Province has
started the u-Kangwon project to boost local economy with digitalized
tourism services. We analyze the limitations of the ubiquitous IT
approach through the u-Kangwon case. We have found that travelers
are more interested in quality over speed in access of information. For
improved service quality, we are looking to develop an
IT-convergence service design framework (ISDF). The ISDF is based
on the service engineering technique and composed of three parts:
Service Design, Service Simulation, and the Service Platform.